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Pros: "everything in suite class"

Cons: "Luggages weren’t transferred to Bali together with my flight. Gate check in stroller was sent to baggage claim without notification. I was waiting the whole time after exiting plane."

Pros: "The staff is amazing and know what parents of bubs need."

Pros: "food"

Pros: "Excellent customer service, helpful staff"
Cons: "Food was unpalatable - HNML. Needs to be improved, the beans in a tomato sauce looked like a tin of dice tomatoes was poured over the boiled beans. Chicken curry didn’t taste good either as it was over cooked. Didn’t relish the vermicelli dessert or the salmon. Thanks for the roll & lactose free butter, the cheese and biscuits"

Pros: "Singapore airline is amazing, great service and quality entertainment."
Cons: "None"

Pros: "They were polite."
Cons: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."

Pros: "Friendly and helpful crew. Efficient service and good boarding. Seemingly wider seats than the newer A350s."
Cons: "Positively ancient entertainment system with poor selection and bad visual quality. Ads pop up every time you go into another menu. If you're flying SIN->BNE I'd avoid the 7.20am departure, you'll get the old 777-200s rather than the A350s they run on other departures."

Pros: "Comfortable flight, punctual, helpful crew."
Cons: "I don't see the point in giving out menus for economy class, especially as it's only a choice of 2 meals and one of them wasn't available anyway. It's a waste of paper."

Cons: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."

Pros: "Brand new aircraft, excellent service and food"
Cons: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"

Pros: "Finally, I could go to my final destination as planned by transmitted to Korean Air flights."
Cons: "My first flight of JetBlue from Olandor to New York was delayed that leading to my connecting flights to my destination were missed. Now, my suitcases have been missed, too."

Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"

Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"

Pros: "Ease of check in, very quick."
Cons: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."

Pros: "Staff, food and emenities great for economy class"
Cons: "Inflight entertainment wasn't as extensive as in previous years."

Pros: "Nothing"
Cons: "I took the 777 on my flight to Perth and the seats are so so different from the ones on A330. Don't bother with Business class if you are flying the A330. It's not worth the money."

Pros: "Comfortable, full service through the night.."

Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Pros: "Crew members were very friendly n helpful."

Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."

Pros: "I liked there was an opportunity to bid on an upgrade"
Cons: "Our bid was rejected yet there were empty seats in premium economy. Our bid was within the recommended range. You certainly would not have lost money upgrading us."

Pros: "Foot rest, large movie screen, good food"
Cons: "They ran out of diet drinks."

Pros: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."

Pros: "The hot towels. The meals were good. The entertainment screen was great, and a great selection of movies and TV."
Cons: "Don't change anything!"

Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."

Pros: "SQ always has top quality service and that came through today."

Pros: "Had good experience on Bangalore sfo return journey. In particular your ground staff and aboard the flight were so warm and receptive. Only thing is that seating in the economy class could a little more better. Thnx SA"

Pros: "Upgraded to biz class, which was fantastic"

Pros: "everything, excellent job"

Pros: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Cons: "Wifi cost 12 bucks and hour."

Pros: "Did not enjoy the vegetarian menu -cold noodles not appealing. Alcoholic drinks very hard to obtain .. orders taken but not received. Service was friendly though"

Cons: "old plane, boarding ramp smelled musty, food not nice, entertainment system was old not touch screen, male crew not patient with passengers, drinks stingy(split a can of soda with other passengers, and gave you a 1/4 cup). When asked for more OJ with breakfast was told they would come back later(mouth was very dry due to the air). Not impressed as we paid good money for the ticket with the poor service"

Pros: "We had the BEST FEMALE flight attendants, they were soooo helpful and one of them came and wrote down my kids' names so she can call them by their names, and they got to choose the food and got theirs early so I was able to help them before mine arrived which was super thoughtful! Food option was pretty good and lots of shows and movies to choose from. Getting ice cream was such a treat for my kids!"
Cons: "The male flight attendants were kind of annoying, they were trying to be funny but didn't work so they just came off arrogant and annoying!"

Cons: "Plane was delayed and no apologies were made. We had to rush to our connecting flight."

Pros: "got us there, efficient and effective crew."

Pros: "It is really nice to have a direct flight option to Singapore"

Pros: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."

Pros: "I love it"

Pros: "Crew and staff were great and accommodating."

Pros: "Good service as usual."

Pros: "The staff response. Fast check-in. Flight comfort. Entertainment system and options."
Cons: "Limited option for vegans, although the special food was not booked in advance."

Pros: "The food and drink selection available during the flight was outstanding. The crew were considerate and very friendly and the entertainment on board was unlimited. Overall a fantastic experience."

Cons: "Crew were lazy and inattentive"

Pros: "Planes were clean, staff were attentive and it was a comfortable flight"
Cons: "Having to go through security again when we had to deplane in Germany"

Pros: "It was a thrilling experience ."
Cons: "Leg space is very tight. It should be enough for a comfortable journey. This should be consider immediately in near future."

Pros: "Seat was ok"
Cons: "Crew were very unfriendly and one would say lazy. Sadly the opposite to the smiling singapore girl in the advertising. Very unlikely to fly them again. For the quality of service for the full service price I paid I might as well use a low cost airline but pay for the extras. Etc"

Pros: "I got an incredible deal for this flight. I had never flown Sungapore Airlines, but I would do so again is a second. Great service, everybody is very friendly and helpful... I don't have a thing to complain about! So, so, so much better than the miserable experiences I always seem to have on AA."

Pros: "Food and attentive of the crew."
Cons: "The boarding took a very long trip on the bus from gate to the aircraft. The entertainment system need maintenance. Screen and head set socket are poor quality."

Cons: "Not much food to eat."

Pros: "Good food friendly staff"

Pros: "Service was excelleny"

Cons: "With more focus on menat and India what used to be a good airline is slowly turning to cattle carrier."

Pros: "Almost everything"
Cons: "Not sure you can change anything but it seems as if we had an inordinate amount of crying kids. On a 14 hour flifht, that was hard"

Pros: "the crew are nice"
Cons: "food limited selection"

Pros: "I liked the service provided."
Cons: "Would like to see decent vegetarian food options. Also please introduce some variance in your menu. the menu has been the same in the last 3 flights."

Pros: "All of the above"
Cons: "Nothing that i didn't like"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Pros: "Nothing comfort level very low. Very poor service. Looks like how to make more money by robbing customers"
Cons: "Bought the ticket from internet after paying found baggage allowance only 20kg tried to contact airline additional 10 kg luggage price was more than the price of ticket. Seating was awfully I am 6'3" did not fit in middle seat requested several times for isle seat my legs were sticking out each time I have to get up to let pass the passengers and staff safety hazard. Have to pay additional 70 pounds sterling for under 3kg."

Cons: "Food"

Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."

Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."

Cons: "Both the flights were delayed. No accommodation was offered. With two little kids we planned and even payed more to travel with this airline. Overall, experience was big disappointment. Our expectations were much higher than what we experienced."

Pros: "The flight was on time!"

Pros: "Every thing was good"

Pros: "The overall experience was good."
Cons: "The non-veg food option was limited to a prawn dish only which may not be a good option for all. Should have a chicken or goat meat alternative."

Pros: "Entertainment system is very good. Crew was marvelous"

Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."

Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."

Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"

Cons: "Fantastic customer service and attentive staff"

Pros: "I appreciate the shuttle service that Emirate provided from my hotel to Nice Airport. The food was good and the crew was very attentive."

Pros: "The seats were quite spacious and comfortable. The crew was very friendly and helpful. They actually seemed genuinely happy to be of assistance (a rarity, especially on 9 hour flights!)."
Cons: "Boarding was a fair disaster. No structure or communication about lines. Unclear who was boarding and when. Like a slow-moving stampede. The food was actually very yummy. I just prefer fresh food to be included. Like fruit. Didn't use any entertainment."

Pros: "Crew was very nice and responsive to my needs."
Cons: "Entertainment system was par as other airlines but earphone jack was arcane and did not allow use of my own headset which is superior to the poor quality supplied equipment. Also the interactive touchscreen was not interacting well and at some point the screen froze leaving me without the ability to continue my movie."

Pros: "Comfortable seats, wide space between raws, smooth takeoff and landing, friendly Crew, good food, crew offered great service, from time to time offer drink and appetizers. We have come such a long distance comfort and fun."

Pros: "Everything is perfect."

Cons: "The Emirates business lounge in Dubai is terrible, overcrowded, too big, food passable, very little service."

Pros: "I liked the service, food and the crews behavior"
Cons: "The only thing that I didn't like was I was told in the office that you will get free hotel room unfortunately when I arrived to Dubai they told me that I'm not in the system and you have to pay"

Pros: "Treated superbly!"
Cons: "Absolutely nothing."

Pros: "Flight attendants were patient and kind despite tension between passengers due to lack of overhead space."
Cons: "Very rough flight and every set of earphones were defective."

Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"

Pros: "love everything about Emirates!"

Pros: "Spacious sits and good food"
Cons: "Nothing"

Pros: "The service and comfort of business class was best I have experienced."
Cons: "I would have liked if it was possible to watch live TV of some sort. For live US news or sporting events...minutiae but only thing that I thought of."

Pros: "Starting with boarding, crew's behavior on the plane, general comfort throughout the flight, including food and entertainment all were excellent. I look forward to return traveling with Emirates from Kabul, Afghanistan all the way to Phoenix, Arizona on July 10, 2016. I am planning to continue my future traveling with Emirates and hope to receive incentives for my return on July 10, 2016 and all my future travels with Emirates."
Cons: "I do not recall any thing that I did not like on my travel with Emirates."

Pros: "Flight from JFK to Dubai was excellent, food, leg space, crew everything"

Pros: "Like everything"

Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."

Pros: "The trip the crew good dealing"
Cons: "When I back to my country the trip late hours and the boarding wha so crowd it was terrible no organizing"

Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."

Pros: "Plenty of food provided, and crew is very friendly."
Cons: "When boarding at Brisbane Airport to fly back to Singapore, ground staff at the counter called out the boarding passes allocated from back rows to middle rows to start boarding; thereafter the remaining rows were never called out, so passengers like us holding front to middle row seats and following the rules naturally were left behind, at a disadvantage. In the end when not many passengers were left in the Queue, then we joined Q at the back to board."

Pros: "I loved the crew. They were very attentive, helpful, and courteous."
Cons: "Loud and chatty passengers. That is obviously not the fault of the airlines."

Pros: "Variety and choice of media entertainment was excellent."

Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."

Pros: "Mostly the flight was good."
Cons: "Flight and crew were nice. Dubai airport was a nightmare. I asked for wheelchair assistance and that was partial at best. Often I was left walking with a wheeled carry on and a heavy purse that contained my breathing equipment. I was following an employee who ignored me and others as we tried to keep up with him. I was on and off what seemed like a large number of different vehicles and had to manage my luggage myself. The layover was spent getting on and off vehicles, trains, elevators, it felt as though I had descended into a nightmare of confusion. People were largely unfriendly and left me wondering if they knew what they were doing. I had to ask over and over what was happening as it seemed like I had fallen down the rabbit hole into a strange wonderland where nothing was as it seemed. I swear I passed the same locations several times. I was really becoming nervous when I was not yet at my flight by boarding time. But we made it just in time! I really longed for a personal wheelchair and an attendant that spoke to me and took me directly to my flight. The other passengers also seemed confused and amazed by the complicated maneuverings !!! I never want to go through Dubai again!!!"

Pros: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."

Pros: "nil"
Cons: "nil"

Cons: "all except the seat - always delayed"

Pros: "Crew was okay, nothing amazing. Seats are cramped as I was put in middle seat separated from my wife despite request to sit together."

Pros: "new seating arrangement is nice"

Cons: "Delays on both flights . Baggage in Dulles took well over 4o mins ... terrible"

Pros: "Very professional and attentive"

Pros: "The crew was professional and friendly."
Cons: "No bottled water on the plane. Tap water was lukewarm. A blue light came on constantly in the darkened cabin. Would never fly the airline to Hong Kong again."

Pros: "The crew was so polite and kind!"
Cons: "I had no problems"

Cons: "Flight was suspended I was not notified before I went to the airport"

Pros: "Food was good, service quick and efficient"
Cons: "Inconsiderate people in front reclining seats. Meant already cramped conditions in economy were made worse!"

Cons: "Was not able to change my flight"

Cons: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"

Pros: "I was fortunate to be upgraded as a frequent flyer on this airline"
Cons: "Poor cabin crew service in this instance."

Pros: "Flight departed on time and even reached early. Flight staff was very friendly and welcoming. Nice selection of snack throughout the 16hr flight. The economy seats were to me at least very roomy"

Pros: "Flight attendants were nice, friendly and accommodating."
Cons: "Less beverage served. No coffee or tea was offered."

Pros: "Customer service is excellent as usual. The plane is very well outfitted and modern. You can generally trust the Cathay standard. The pilots are good, and even though departure may have been delayed, we arrived ahead of schedule."
Cons: "I didn't prefer the premium economy section. Uncomfortable. I'd rather pay the fare for a cheaper economy seat, that is equally uncomfortable. It's terrible to start charging people for small, petty things like choosing one's seat."

Pros: "Seat uncomfortable even though there was plenty of leg room"

Pros: "Except for one time service everything else is good"
Cons: "Staff forgot what I have asked for boarding could have been done using zones."

Cons: "The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight"

Pros: "Flight was not delayed"
Cons: "Economy seating needs more leg room. Carry on baggage weight is just 15 lbs."

Pros: "The movie selection + the crew was friendly."
Cons: "There were kids who were not well behaved. Their parents would not correct them, neither did the crew. There was a kid screaming and talking very loud behind me, while everyone was sleeping. I was unable to sleep on the flight, even with ear plugs. The kid sitting next to me was getting Play-doh everywhere, on me, the floor and all over the seats. He was also kicking the seat in front of him and his mother would not correct him. It would be helpful for the crew to say something to the parents, as some parents do not believe in discipline. The vegan food was very good on the flight to Hong Kong, but on the flight to Chicago it was bland. I was still very hungry after eating + did not get protein in the first meal. With the seat in front of me reclined all the way back, my knees were touching the back of the seat, my legs were swollen and in a lot of pain after the flight."

Cons: "It was a long delay, about an hour. The airline kept silence until too late. They gave us a blanket, some refreshments and where to have breakfast. Those who made a fuss were taken to hotel. Many others stayed at the airport and had a terrible night."

Pros: "Boarding was smooth, attendants were great, entertainment had lots of options"
Cons: "They only had this tasteless shrimp slop leftover by the time they got to me for dinner. I didn't eat it and asked for a snack after and was refused. Other than being hungry it was great. The next meal was fine also."

Pros: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Cons: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."

Pros: "The service"
Cons: "Nothing"

Cons: "The rush at lay over to get to the next plane. No time even for just a cigarette, before the long flight to NYC."

Pros: "The crew on Cathay Pacific is really a cut above. they seem to have a genuine wish to see to the comfort of the passengers. It is also a pleasure to have so many choices for entertainment."
Cons: "The boarding from NY to Hong Kong was really well organized, with people in the back of the plane getting on first so that it was easy for everyone to get right in. This did not happen on the return flight from Hong Kong. Further, at one point we were rousted from the waiting room and made to go through a second inspection, having are bags searched again, and having random people go through especially invasive searches. Very unpleasant and unnerving as we were given no reason for this."

Pros: "In flight service was excellent. Food was great. Good variety of entertainment options."
Cons: "The boarding process was a little confusing. Could not hear which rows were being called up and the line was really long."

Pros: "comfort and service is always great on cathay pacific"
Cons: "bathroom were dirty"

Pros: "I like the comfortable seats"
Cons: "Thin blankets was not enough to bear the cold."

Cons: "The one issue I had was that the crew members did not come around with drinks aside from during meal times. This is a 15+ hour flight, and people got so thirsty that a line of people went to the kitchen themselves to get water."

Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"

Pros: "The food quality was great, and they had cup noodles available upon request throughout the whole flight, which was a nice touch. The staff was lovely and very helpful, there were endless entertainment options, and the seats were roomy."

Pros: "Nice staff, clean planes."
Cons: "Only issue was connecting gate in Hong Kong was extremely far and had to run to make connection. A bit of warning might have helped."

Pros: "GOOD !!!"

Pros: "since i've been a member of the marco polo club but don't accrue enough miles YOY, this one luck time I got the upgrade on CNY to premium economy. found it to be very comfortable."
Cons: "nothing"

Cons: "The ground staff should give us options before, not waiting until we are in Hong kong"

Pros: "Behaviour of flight crew, punctual arrival,food and departure.Great prices. Nice support from ground staff during lengthy queues at Kolkata immigration.Thanks!"
Cons: "Nothing much ! Restriction of cabin baggage to 7 kilograms for passengers on very long routes ( Kolkata ,HongKong to Boston and San Juan in my case) and being asked to weigh all cabin baggages and check in a cabin baggage of 9 Kilos."

Pros: "Excellent, kind, professional crew and timely flight."

Pros: "-Staff were incredibly attentive and gracious at every step. Could not ask for more from them. The flight attendants were also really conscientious but also discrete about making sure that things were comfortable to passengers, for example making sure that windows were closed most of the time and lights were down so that people could sleep in between meals, and moving someone that was sick to a more comfortable and private seat, both for the sake of the sick individual and for the comfort of the people that had initially been sitting around them. -The complementary movie options were great and really helped pass the time on the 24+hr flight from NYC to Western Australia. -1 free large checked bag, which was very nice. -I think the complementary food and snacks were really yummy and generous, for airline food. I very much enjoyed the meals and snacks. Also, the complementary wine was a nice treat and tasted surprisingly good. -The complementary pillows and blankets were nice, warm, and soft. -The flights were on time, much better than American airlines that I've flown on. -The bathrooms were cleaned regularly throughout the flight and were much cleaner and nicer smelling than other airlines that I've been on."
Cons: "The only thing thing that could really be improved upon (which is not as much the airline's fault as the plane manufacturer's fault) is that the economy seats and cabin layout could be more comfortable for long flights. I understand how hard it must be to design a plane that fits that many people and that's comfortable for 24+hrs of flying, but a few improvements could relatively easily be made I think, which would improve the experience dramatically: -If the seats were softer (and perhaps more ergonomically designed with an average person's shape in mind) it would make a world of difference, I think. -Being able to put the arm up on the wall side of the window seat would make it much more comfortable. -Padding on the arms would also help. -Of course more leg space and wider seats would make a world of difference, but I know that is tough to do since space is limited."

Pros: "All crew worked hard and kind to passengers. Food was ok. They should have mineral water not from tub water."
Cons: "Mostly problem was their website!! Terrible!!!!! They should have mineral water not from tub water."

Pros: "I got food poisoning"

Pros: "Overall experience is good"
Cons: "none"

Pros: "Got upgraded to business - awesome"
Cons: "Boarding was slightly confusing/chaotic"

Pros: "Food was good. Crew were very nice and supportive."
Cons: "Nothing to complain."

Pros: "The flights were on time and there was no problem at all with my luggage."

Pros: "Seat was better than any US carrier, food decent, lots of movies and shows."
Cons: "Seat wasn't as comfortable as other economy seats on premium carriers."

Cons: "I feel discriminated when was asked by your staff, "Would you like the pork with rice or the chicken with rice?." I am in hijab. Please be more sensitive. Thank you."

Pros: "Nothing"

Pros: "the service is better than many airlines"
Cons: "the seat is not comfortable, too stiff, food is not as good as like before."

Pros: "On time. Good collection of movies and TV. Decent flight overall except for meals."
Cons: "Crew didn't offer water or other drinks outside of meal times."

Pros: "Crew were friendly and accommodating,"
Cons: "The lines to get out of Heathrow to Budapest and Heathrow to San Francisco was very slow and inefficient. We almost missed both our connections due to lack of considerations for passengers who had a short time to make their connections. It was very stressful making it to our connecting flight. I know that my complaint is mostly about the Heathrow TSA but I would hope that BA will help solve this issue."

Pros: "Wonderful crew offering friendly and helpful service. Yummy sandwhich and free drinks on this short flight."
Cons: "Boarding process was unorganized and confusing. Seats felt cramped in leg room and width No in-flight entertainment or Wi-Fi offered."

Pros: "Crew was great"

Pros: "I liked the movies available."
Cons: "I was very uncomfortable. The seat itself was too small, there was NO leg room, and there was a small silver "box" under where my feet shpuld go. I also felt they tried to feed us too much. I was trying to sleep and there were two meals. Also, the lights were on for much of the flight. Very hard to sleep. It was an 11:30 pm flight, so most wanted to sleep."

Cons: "I did not take the flight due to a delay in the gate being displayed. I was check in with baggage and everything, but I get to the gate for them to tell me that it was too late. So the 2nd part of flight was a waste of money since I was not able to board my flight. Kayak would not give a refund or book another flight. So I was stuck in Ireland and had to spend another $1100 to get home. This was the worst experience ever and I will never book anything through Kayak again!"

Pros: "I don't like any thing"
Cons: "They were delayed And they didnt gave me hotel to sleep over And they changed the direction And they make my flight about 40 hours it was only 19 hours but they made it longer terrible airways"

Pros: "I had a set in an exit row and very much liked the leg room."

Pros: "Crew were very pleasant and the seats and cabin were clean and comfortable. Got a choice of crisps, biscuits, or nuts and flight actually arrived a bit early!"
Cons: "No jetway so had to use a bus to get from the gate to the plane. This was fine except we boarded the bus so early and had to stand there for 20 minutes waiting for the last of the passengers. Given the very short walk from the gate to the bus, I would have preferred the gate crew called for boarding only five or maybe ten minutes before the bus actually drives out to the plane."

Cons: "The flight was delayed because the pilot lost his turn to depart so we waited 25 mins more to take off"

Cons: "I didn't get to go on my honeymoon. Instead my husband and I got stuck at SFO and couldn't board because the flight info I was given from AIRFARE.COM was a scam, as well as the insurance from ALLIANZ. Now we're out thousands of dollars. British Airways didn't do anything and refused to as did American Airlines because it was an INTERNATIONAL FLIGHT? I'm never buying through KAYAK again. This has been the worse experience of my life!"

Pros: "I have no time for you sorry"

Pros: "Smooth boarding/ de-planing ; everything was on time"
Cons: "Small aircraft"

Pros: "We flew 1st class. The crew going over was AMAZING!!!!"
Cons: "LHR-ATL first class was awful. My spouse lost her seat to an aircrew member. (I'm very sick and we chose being across from each other for a reason). Boarding on both ends was horribly done. Last minute gate assignments, no crew, delay, boarded after coach. Hard bed, no service, crying baby"

Pros: "Crew was super friendly."
Cons: "I wish I’d have an aisle seat, but flight was full."

Cons: "BA is löst. This whole experience for a first class flight was a joke. SF no Lounge, food terrible, london lounge max BC level. LH 2x better, they need change"

Cons: "Virgin seats are not the best business class seats out there..."

Pros: "Excellence view of London performered by the pilot. Very please with that."
Cons: "All good except for the seat, let my neck with a bit of pain."

Pros: "Staff were very kind and helpful"
Cons: "The two meals we received were not quite enough to see us through a 9 hour flight"

Pros: "On time, smooth and professional. Didn’t have food or entertainment so can’t rate those."
Cons: "I was travelling as a connection following a long haul flight from Australia and was desperate for a cuppa but had no money or English bank card and didn’t want to incur huge fees to use my Oz card so was disappointed there was no complimentary drinks."

Cons: "HHad to pay for even basic drinks No entertainment"

Cons: "Having to pay for tea, coffee and water is outrageous Flight late."

Cons: "Seats were very tight for economy, luckily we were in the emergency seats."

Pros: "The service, food and entertainment was excellent!"
Cons: "The temperature in the cabin was a bit uncomfortable! It was rather hot and stuffy."

Cons: "Once we got off the plane we had to go through security again and then rush through customs to get to our connecting flight. Customs agents wanted us to have our landing cards filled out before we got there but the crew on flight didn’t give passengers landing cards to fill out prior to landing and customs didn’t even have pens for us to fill our our forms. Super unhelpful and rude. Then our flight was delayed two hours which caused us to miss the train we needed out of the airport to West Jesmond. Thus forcing us to take a cab that was horrifically expensive. Super bummed on heathrow and British airlines. Would not travel through heathrow again."

Cons: "Cabin crew bored."

Pros: "On time, very pleasant and helpful staff"

Pros: "The crew on this flight was very nice and accommodating but was over shadowed by the experience of prior connecting flight and rediculous need to RUN thru London airport requirements to reach this flight."
Cons: "Lost luggage and rediculous connecting flights."

Pros: "The crew was incredibly kind and helpful, the food was excellent and we even got ice cream!!!!!"

Pros: "Employees. The food was good too compared to the BA I took from Chicago to FCO."
Cons: "Nothing"

Pros: "Took 2 hrs from the W to get to the airport via metro for Some reason. Had just over an hour to check in. Fast security and great service from the bar crew onboard. Thank you"
Cons: "This plane had an old tv system"

Cons: "The unpleasant unhelpful staff"

Cons: "I tried used assistence and lost de conetion"

Pros: "It was good."
Cons: "Nothing"

Pros: "Entertainment is pretty good, a nice selection to choose from. The food has improved since last year with their new menu. Crew were pleasant enough."
Cons: "I paid for an extra leg room seat, which for me was in front of the bulkhead. However, I think this caused more discomfort than comfort. There is no gap under the bulkhead to put your feet, so although you don’t get a seat in front of you leaning back, there isn’t enough room to straighten your legs out which on a 12 hour flight isn’t comfortable."

Pros: "Hospitality"
Cons: "Na"

Pros: "generally clean, good crew"

Cons: "Missed the plane from London Heathrow to Montreal dur to delays; as I missed the plane from London Heathrow to Nice for the same reasons. Don't sell tickets with too short correspondence times!"

Pros: "I loved the safety demonstration video it felt like watching a movie and got everyone’s attention. Simply amazing and glad to see a lot of diversity. Flight crew were amazing too. Am Gobsmacked wow"
Cons: "None at all"

Pros: "Food was OK"
Cons: "Seats are very narrow, distances between rows very short.’"

Pros: "Crew helpful"
Cons: "Security v rude - never like that efoe"

Pros: "The flight was a bit too short to really judge, But the crew was pleasant and the flight was fine."

Pros: "They got us there."
Cons: "We flew in from San Francisco to London on full-price Business Class tickets. Stupidly, I bought Coach tickets separately for the short leg to Dublin. British Air would not check two bags all the way to Dublin. For one of the bags, we did the measurements, and joined all the other people who haul extra luggage onto the plane for carry-on. For the other bag, sixty-five Pounds Sterling (about eighty-five bucks) for the other bag for a one hour flight. Wow! That put a big damper on the whole flight experience."

Cons: "I am not a fan of flying it's just something I have to do occasionally."

Pros: "That food and drinks, including wine, were served for free. That the on board entertainment had lots of options that were well rated, recent, and were all free. The touchscreen was the best I've seen so far on airlines"
Cons: "The flight map was not working and the attendant didn't know what we were flying over (probably Greenland)."

Pros: "Flight was good, delayed by 25minutes though,"
Cons: "Delayed"

Pros: "Safe on almost on time trip"
Cons: "Checking in at Reykjavic was slow and crowded"

Pros: "The empty seat next to us. Entertainment was good. The chocolate-orange pudding was terrific with coffee!"
Cons: "The uncontrolled screaming of a certain child on the flight. Unable to nap at all! Bad for an 11 hour flight."

Pros: "I liked how quick it was."
Cons: "It was odd going from the terminal, down two flights of stairs, out into a wry crowded bus to the plane. Then the people unloading out bags took close to an hour and kept switching baggage carousels and confusing everyone."

Pros: "Extended information from the captain was very nice"

Cons: "I will continue traveling with this airline .,"