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Pros: "The boarding was efficient. Cabin and lavatories were clean."
Cons: "The interior seems dated, with old-school channel based entertainment system, unlike the ondemand IFE most Asian airlines are equipped with. Meal service was also very slow - took over 50 minutes to serve the economy cabin. There was no choice of main available.. Main was an array of fish cakes type street snacks. It was edible but not impressive."

Pros: "Foods are good, crews are good."

Pros: "full service"
Cons: "long flight"

Pros: "Boarding by rows (highest number first) was very convenient; the announcer made sure that we boarded correctly."

Pros: "Significantly better than any US carrier. Wonderful, courteous service from each and every flight attendant. Much improved compared to the last time we flew on JAL, about 4 years ago."
Cons: "JAL does not allow advance seat selection online for Economy passengers. Policy seems overly restrictive."

Pros: "Totally excellent !"

Pros: "VERY good crew, and the food was fine. we boarded early and the flight was very smooth."
Cons: "Many of the movies were older, some by quite a bit."

Pros: "Same as above"
Cons: "Same as above"

Pros: "The staff! They should come and train our american flight attendants in service, attitude and profecionalism."
Cons: "Nothing"

Pros: "Crew was amazing"
Cons: "Really enjoy the travel with JAL"

Pros: "It was a great service overall!"

Pros: "Typical flight and all went well."

Pros: "Everything"
Cons: "Connection time at Narita is too long"

Pros: "Simple check in and boarding, right on time."

Cons: "Electricity didn’t work in my pod"

Cons: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."

Pros: "The crew is outstanding. A girl two seats away from me barfed and two attendants were there immediately with a bag, cleaning wipes, etc. They are very friendly and patient with passengers. The next best part was the comfort. I got a good amount of sleep on my nine-hour flight."
Cons: "The movie selection and meals were not bad, but I've had better on other airlines."

Cons: "Boarding in New York could have been better organized"

Pros: "The food and legroom"
Cons: "More movies :)"

Pros: "Quick flight"
Cons: "None"

Cons: "Flight attendants"

Pros: "The food the service and flight was great"

Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Cons: "nothing!"

Pros: "Beautifully presented and tasty Japanese food. Electronic windows."
Cons: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Pros: "Sitting in my seat I felt that I had wiggle room for my feet and my arms/elbows. Usually on American flights, I feel like a sardine packed in a can. Even though I was in economy I had plenty of space and was very comfortable during 9 hour flight from BKK to Tokyo."

Pros: "Rebooked me because I went to wrong airport — thanks"
Cons: "The business meal was just okay this time. Not as good as before."

Pros: "The flight attendants were very attentive and polite, seats are some of the most comfortable of any airline I've flown (particularly compared to the US domestics), entertainment is solid (although the English movie selection was not that large), and we were regularly offered food and drink if we were awake. I would definitely recommend JAL to others."
Cons: "The food was not to my liking (i.e., all Japanese style, but not necessarily types that appeal more to Westerners) but it was palatable."

Pros: "This airline is efficient, polite, and has a great business class product. Seats are large and open. Easy to move into different positions. Tv is in readable large and clear with a mini screen in the remote. The food was outstanding. Waygu beef medium rare. Washrooms are the cleanest in the sky. Definite repeat!"

Pros: "Very friendly and accommodating staff on JAL every trip"

Cons: "I know this isn’t really the fault of the airline, but there was a loud toddler sitting behind me. It was frustrating, because the mother did not seem to do anything to have her child be quiet. It makes it hard for everyone around them to have comfortable rest, especially as this was an overnight flight. I have flown over the years with up to 5 children and do know how hard it can be, but it is important to foresee the needs of the child. I wonder of the attendants could have been a little more firm with the mother to ask her not to let the child roam the aisle."

Pros: "Flight was comfortable enough"
Cons: "4 stars for food and entertainment as it was only an hour flight."

Pros: "Roomy seats on JAL flights - their actual airplanes. Horrible when they codeshare with american and use American Airlines planes."
Cons: "They have to take the prize for having the absolute slowest customer service in the world. When I booked my tickets, I emailed customer service to make sure I didn’t get a center seat. It took them two months - TWO MONTHS - to email me back, to tell me there was nothing they could do. I also had to be reticketed on my flight from Tokyo to Hanoi. It took them 3 1/2 hours to do this. I had to sit in the airport for 3 1/2 hours to get my ticket changed. Unbelievable. They could’ve chiseled it in stone faster than they issued it."

Pros: "Best customer service"

Cons: "The dinner meal was not what I requested. A roll with breakfast would have helped. The shrimp was good what was under them was not so good. We had to wait tell last minute to sit together."

Cons: "To Osaka was very good. Return flight back to US was mediocre. Flight attendant was forgetful about getting even water even with a half full flight."

Pros: "Customer service was really good"
Cons: "The food always makes it hard to eat anything the next day."

Pros: "It was pretty comfortable for a 14hour flight and all the flight attendants were super nice and very helpful. Different then most airlines in my opinion. Next time I go to Japan it will be with Japan Airlines no doubt!"
Cons: "The only thing I didn't like Was leaving the plane."

Pros: "I fly with JAL business class and it was the best business class I have ever experience. The crew was amazingly helpful and polite."
Cons: "I wish they can pronounce English language better. Sometimes I did not understand what did they said. Including the pilot. I don't want to be an American brat, but I did not understand what they said."

Pros: "We were numb from a long flight over the ocean. Pleasant flight with helpful crew, and it helped that some of them knew English."

Cons: "Didn't get to go. Thanks for selling me worthless insurance."

Pros: "Glad to make it to Japan safely and back in one piece"
Cons: "Turbulence"

Pros: "The cabin crew was professional, friendly and courteous. It's always refreshing to fly an Asian airline for the impeccable customer service. The 787 left me with minimal jet lag. The odd shaped pillows provided great back support."
Cons: "The seats were comfortable but old fashioned. The WiFi was spotty and it would have been nice to have Asian food options."

Cons: "Food"

Pros: "I asked for a window seat but if was not available. I was told to go to an information desk which were not too close and it turned out that they couldn't help."

Pros: "Great vacation"

Cons: "I never like flying into Narita - each time I have to have my boarding pass reissued and baggage rechecked. I like the YVR process where you just put your bags on a conveyor after clearing customs."

Pros: "Excellent custumer service including cabin attendants' attentiveness and pilot's warnings of turbulence. Great in-flight entertainment. I liked the special touches such as the small snack and water bar available throughout the flight, and the breakfast Kumamon special. Clean bathrooms are very very appreciated."
Cons: "The only bad experience was when we were boarding, and I asked whether I could take a newspaper and the business class flight attendant snidely said that it was only for business class. I understand the comment, but her expression and tone were unnecessary."

Pros: "Once I made it through the long line at check in everything went very well. Check in was a bit of a nightmare since Air Busan is shared with Asiana Airlines."
Cons: "I had to stand in line at both Asiana and Air Busan to check in. Made checking in a lot longer than normal."

Pros: "The crew on JAL is excellent. They get pleasure out of providing service to the passenger -- I was in business class."
Cons: "Business class seat on 787 is awful. Does not get to flat bed level. Really uncomfortable."

Pros: "Empty seats"
Cons: "Only snack No entertainment No chargers"

Pros: "Friendly crew, great movie choices."
Cons: "Not a lot of left space, very full flight."

Pros: "Comfortable seat space and food is great"

Pros: "Service, staff, and food were all above-average as compared to other companies with whom I've flown"
Cons: "Spacing was a little bit cramped, and side-to-side leg-room was so cramped that my neighbor fell asleep, spread his legs and suddenly had no where to escape. Made sleeping difficult/impossible."

Pros: "Prepackaged sandwiches were so so. Crew were friendly and helpful. Leg room was pretty good. Bathroom had a lot of amenities."
Cons: "The seats are kind of flat."

Pros: "The extra inches were nice. Fairly comfortable seat. And the ice cream was a nice treat."
Cons: "I thought I would get a little more than a few extra inches in Economy Plus. Maybe an overnight packet (ear plugs, eye mask, toothbrush?) and/or a foot rest for the extra money, but it was literally only a few extra inches of space."

Pros: "Aircraft menu and service"
Cons: "Aircraft seat pitch"

Pros: "Nice once I got on the plane"
Cons: "Having to wait an extra 7 hrs because of a delay on top of the 3hrs I came early to the airport. Didn't even get an email notifying me that the flight was delayed. Wasted my vacation time by a whole day"

Pros: "I loved flying Ana. I cannot stress enough how exemplary the service was and the overall comfort/experience was one of the best I've had. I am looking forward to flying with them again next year when I return to Japan."

Pros: "attendents were very friendly and very accommodating."

Pros: "The leg space of the plane"
Cons: "Some crew hard to understand they English"

Cons: "Width of the seat for me was bit tight when in a flat bed position."

Pros: "Very comfortable plane and excellent service."

Pros: "The friendliness of the staff and that the plane arrived on time with no delays. Leg room was ok. My luggage did not get lost. Entertainment selection was good. Overall it was good experience. The landing was smoothly done."
Cons: "Food was ok. Seats were not comfortable. Started feeling sick to my stomach because of the lack of sleep."

Pros: "I love this airline! The flight attendants are so polite and cute and the whole ride was a great experience."

Pros: "Service"
Cons: "Ordered Fruit Meal. It did not have a variety."

Pros: "The food on board was great! Crew members were friendly!"

Pros: "Food and movies."
Cons: "One of the stewardess had an unfriendly look on her face."

Pros: "The airline made sure my family sat together when I couldn't get seats together online. The food was waaaaaay better than the US carriers, and the service was impeccable. 5 stars for ANA all around!"

Cons: "EVERY FRIGHT WAS DELAY, AND LOST BAGGAGE, AND MY SUITCASE WAS BROKEN!!!!"

Cons: "United did not allocate to code share flight on correct date. I was rufused to be on the board at the ticket counter and ANA code share company ask to call to united 1-800 #. I missed the flight and ended up buying one way ticket from other air line with my own expense."

Pros: "crew was very polite and everything was smooth."

Pros: "the food, service, and efficiency"
Cons: "The really long layovers"

Pros: "The crew were fantastic and the meals were pretty good"
Cons: "Every time I'm on an airplane I'm seated next to several really sick people.. I know this isn't something you can control but it really reduces the comfort any healthy individual can have. I also didn't like the really long delay for the baggage after the flight. The on flight movie selection had not changed on the return trip which was 16 days later."

Pros: "Clean cabin. Courteous and friendly attendants. Inflight amenities were excellent."
Cons: "N/A"

Pros: "Was able to request a gluten-free meal for the flight"
Cons: "Nothing"

Pros: "On time, comfort, good food, good deal"
Cons: "N/a"

Pros: "highly efficient processes on ground (Narita airport), clean and enough space in airplane, exteremely supportive and polite staff"
Cons: "nothing"

Pros: "Smooth operations, friendly crew, clean plane, free booze in coach!"
Cons: "Nothing really when flying coach. Second meal now like a box lunch instead of full meal. Cost cutting I guess. Seats are small but not as bad as United domestic. No major complaints."

Pros: "Food is good."
Cons: "The entertainment equipment is a little bit out of date. I know this is a short international journey from Tokyo to Wuhan，and this flight is usually not full-loaded. So I can understand the company uses some old equipment on the plane."

Pros: "The service crew are excellent and very polite. Definitely like the new window feature."

Pros: "Nothing really major to complain about but nothing that went the extra mile..."
Cons: "The food was sub par.... And the service was very minimal. I felt that there were too few flight attendants for the large capacity of the Triple 7."

Pros: "Everyone was super polite"

Pros: "Check in was easy and staff and crew were very polite."
Cons: "Headphones didn't work well. We had pre-ordered a child meal 24 hours in advance but did not receive it."

Pros: "Service and food was great, the price of the flight was good and overall, the flight was pretty smooth."
Cons: "Can't think of anything negative."

Pros: "I could not rate food and entertainment higher as food was not served and there was no entertainment."

Pros: "I like the professionalism, politeness and friendly service introduce by the staffs and of course the Pilot of the aircraft....very punctual."
Cons: "the food is good but still there is room for improvements."

Pros: "Courteous crew good food and choice for entertainment"
Cons: "Would appreciate better seats"

Pros: "Food is good. Flight attendants are nice"
Cons: "On-flight entertainment has very few movies selection. TV screen can't be tilted"

Pros: "They automatically moved my luggage to the next plane. No need to go through customs in Tokyo."
Cons: "The Price."

Pros: "The service was fantastic and friendly. I will definitely fly ANA on all my trips between Beijing and Tokyo."

Cons: "The flight was very small"

Pros: "Everyone was super nice. The TV selection was more than abundant and it felt like they kept feeding me with juice, bento, ice cream and rice crackers. They had a self serve station which was nice."
Cons: "Neat the 8th of 10 hours, they brought out these little sandwiches. I thought it was cake so I was a bit disappointed. The sandsandwiches were a bit bland. Maybe they should just give us cake?"

Pros: "Slightly more leg space than most current aircraft. Excellent staff."
Cons: "The booker, Avaya, double booked me and refused to cancel the second ticket in my name. ANA refused to help saying that i had to deal with Avaya. Avaya told me to ask ANA. As a result of this poor service I paid $970 for a ticket i could not use. i will never use Avaya, kayak, or ANA."

Pros: "The food was great and many entertainment video entertainment choices available. . ."
Cons: "The seat room, especially at the window. I'm considered below normal by American standards and I still felt crowded on this flight."

Pros: "I like everything from checking in to until I got to my destination. I will surely fly again with ANA. Next time, I will upgrade to premium economy."

Pros: "I like everything. I am giving the carrier a 5-star rating. Should I fly again with ANA? Why not? It was a very good experienced flying with them."

Pros: "Short layover time at Narita. That's pretty much it."
Cons: "13 hours with no personal entertainment system, mediocre and small food portions, no snacks being offered, rude/loud (for my "asian" expectations) attendants, outdated aircraft. I regret choosing this flight - NEVER AGAIN. I'll stick with true ANA flights, not operated by United."

Pros: "Very comfortable seat with better than average leg room."
Cons: "Check-in time was too lengthy."

Pros: "Everything's was OK"

Pros: "I have always enjoyed flying on Singapore Airlines. There were no delays on my connecting flight coming out of Tokyo to Los Angeles. The huge plane was like flying in a small "transportable town.""
Cons: "I had a long connection wait in Tokyo, but that was not too bad since I got a great price on the round trip ticket - less than $700!"

Cons: "Very hard seats not many movies to choose from"

Pros: "Excellent service by SingaporeAirlines. Nothing more to ask for... everything was very good."
Cons: "the food I pre-ordered wasn't available in one of the meals (premium economy class)"

Pros: "Nice aircraft - A380, so comfortable seats. Good staff and service. In flight entertainment is also very good."
Cons: "At Sydney airport the line for bag drop was longer than regular check in for economy. The ground staff waited till an hour before boarding to speed things up despite numerous passengers alerting them to this. The bag drop took 1 hour even though I had checked in online. The food was sub par because I had chosen a no seafood meal. Lamb chops without sauce as well as a very poor steak, again without any sauces."

Pros: "The collection of movies in the entertainment system was very good"
Cons: "There was a 2 hour delay for take off at the Singapore airport. During the delay there was no service being offered by the crew and on top of that for the last one and half hour of delay we didnt receive any intimation or status updates whatsoever."

Pros: "Staff were very friendly and a pleasure to fly with"
Cons: "Serving sizes were substantial but not to my liking."

Pros: "The great staff on board!"
Cons: "The bland food!"

Pros: "Like every time I fly with this company they were absolutely Lovely. Professional, kind and polite. From the people checking my luggage to the stewards on the plane. Any time I can use them in the future I absolutely will."

Pros: "Drinks (3x service on a 5 hour flight) and food were pretty good."
Cons: "B777 seat pitch is better than A330."

Pros: "The crew and the entertainment is really good"
Cons: "the food was horrible and the flight was delayed"

Pros: "Crew was excellent"
Cons: "Better seat cushions"

Cons: "On time would be better."

Pros: "Flight attendants were very friendly, professional and helpful"

Cons: "Nothing comment."

Pros: "Boarding went smoothly, crew extremely curtious and helpful."
Cons: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."

Pros: "The customer service at the Check-in, the flight attendants, the movies and the meals. More than my expectations! Will definitely use Singapore Air in the future in my travelings! Will recommend it to my circle of friends and relatives! Thank you very much. You are the best airline I've used since 1976!"
Cons: "Nothing."

Cons: "None"

Cons: "Old plane. Technology didn't work"

Pros: "Cabin crew was excellent and the premium economy seat was very comfortable and accommodating. The choice of food from the variety menu was also delicious."

Pros: "food"

Pros: "Flight time"

Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."

Pros: "Staff were very attentive and checked in on us regularly to make sure we had everything we needed. Food was great and ammenities kept spotless."

Pros: "Crew very friendly"

Pros: "Spacious business class seats, toilets super clean and well stocked. The best eye shades ever encountered."
Cons: "Nothing"

Cons: "Older plane not so comfortable for a long flight. Movies, not much choice and far away from seat."

Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"

Pros: "more room in the seats - excellent hostesses who are so friendly and helpful - lovely food."

Pros: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Cons: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."

Pros: "The economy section of the upper deck of the A380 is great!"

Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"

Pros: "Crew"
Cons: "Food"

Pros: "Spacious economy class seating and great service"

Pros: "Flight crew, food, boarding and entertainment great."
Cons: "Just didn't like the 7 hour delay for the flight. Nobody's fault."

Pros: "The trip was uneventful, with the usual excellent service."
Cons: "Nothing"

Pros: "Most everything"
Cons: "Crying babies made it tough to sleep the whole flight"

Pros: "Crew members very friendly. Foods are excellent. Kids have priority to have their meals first."

Pros: "Crew"
Cons: "Old plane. Worst food I’ve ever had on a Singapore airlines flight. They need to give up on the seafood spaghetti. It was quite awful. Old plane so entertainment system not up to what is expected these days"

Pros: "Boarding, friendly crew"
Cons: "Very slow service, took 2 hours. Entertainment system didn't worked for first half of flight."

Pros: "Frequent serving of drinks, huge selection of latest films on large screen, comfortable ride"

Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."

Pros: "Was very old plane but was good"
Cons: "Food and crew was well"

Pros: "Superb service throughout from check in to on flight."
Cons: "Seat on outbound had a slight issue."

Pros: "The entrainment was amazing!"
Cons: "Seats were a little cramped"

Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."

Pros: "The friendliness of the staff, the food and overall the experience."
Cons: "That our bags weren't check in all the way to SEA"

Pros: "Hard to find lounge for bclass users"

Cons: "Headphones were not functioning properly"

Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"

Pros: "The wonderfully kind and friendly air hosts and hostesses"
Cons: "Nothing"

Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."

Pros: "Crew Boarding"
Cons: "Food Not so comfy"

Pros: "Food"
Cons: "Was told to move seat up and down repeatedly"

Cons: "Very cramped space on a 14 hr flight. Very slow food & drink service. Toilets were dirty No opportunity to choose seats despite checking in online the day before - we were allocated 2 adjacent seats but there were none others shown as available on the entire aircraft."

Pros: "The crew were very friendly and helpful."
Cons: "I am a very tall man and was unable to have an exit row seat. It was not explained why just that they were not available. When I booked the flights I was told to get to the airport as early as possible as exit row seats cannot be booked."

Pros: "Very generous with drinks and water to prevent dehydration. Two very good meals. Professional and courteous crew. Some unoccupied seats allowed passengers to spread out."
Cons: "Plane was a little too warm."

Pros: "Everything...quick board,friendly crew,nice flight, good food, in flight entertainment was good....just a really nice airline to go with"

Pros: "Planes very modern and spacious. 777-300 ER great in economy . Im 184cms tall and was comfortable"
Cons: "Food was repetitive / we flew two legs / Sydney to Doha and Doha to Madrid - same breakfast - chicken sausage. Movie selection - whilst large / hit and miss"

Pros: "My trip from Doha to Zurich was my first flight in a Boeing 787 Dreamliner. Most controls in the Dreamliner are sensor based. While using the toilet, it flushed few extra times triggered by the sensor. Overall excellent experience."

Pros: "Boarding was a breeze, which I tend to find as a standard here in the US no matter what airline. The inflight entertainment was the best part of an otherwise grueling flight. Pilots did of course get us safely to out destinations which we were thankful for."
Cons: "I knew going into this flight that it was going to be a Mid East meal selection, the flavors are not typically what I eat.. With that being said it just didn't agree with my stomach (That's all I will say as it could get graphic.) It would be nice if the airline offered you options to purchase from an inflight menu so that you're able to cater to your tastes or body issues. I found that during my 26+ hour journey after all travel was said and done I wasn't able to really eat anything. :( Lesson learned, I will definitely plan ahead. Comfort on a 15 hour flight and then on a 5 hour flight were pretty standard for flying coach.. You're not going to sleep well even if you take Z Quill or any other sleep aid unless you have the money to fork out for business/first class. Saving grace is the blankets that were provided. Our flights on the return to the states however where not as enjoyable. Qatar security confiscates water even if it is unsealed at that gate and the airline did not provide near enough to help keep passengers hydrated. Again the food was not a hit for us. Matters where made even worse that both my boyfriend and I both ended up with sensitive tummies during our stay in Sri Lanka.. We literally could only eat the rolls that were offered with the meals. Again would be nice if we had the option to buy, which we did ask about. Long story short, I believe we would not fly Qatar again."

Pros: "attentive crews, clean toilets"
Cons: "waited for 2 hours upon immigration clearance, not sure what was the issue. ground handling only updated there was a delay. baggage didn't get loaded onto carousel until 2 hours after landing. horrible"

Pros: "Everything"
Cons: "Nothing"

Pros: "No comments."
Cons: "No comments."

Pros: "Always on time"
Cons: "Food bad. Much better taste at the lounge in Doha"

Pros: "Crew is amazing"
Cons: "The Entertainment screen wasn’t working"

Pros: "Empty plane."
Cons: "Service very reactive, particularly with so few passengers."

Pros: "Good flights"
Cons: "Qatar Airways Maharjan lounge snack Restuarant service was not great. Boarding was very inconvenient in Doha using the bus. All the rest at Zurich and in flights was good."

Pros: "Seats were comfortable but space was narrow"
Cons: "Please give space between front and back seats"

Cons: "I don't understand how this company has a high rating in service. We missed our connection because the plane was delayed and they treated us poorly. How can you have a complimentary lounge for people missing their flight but not allow people in. I guess because we were only economy. When asked could we pay for an upgrade to business class, the attendant responded with "oh, its expensive" I didn't ask how much, I asked if we could. I never felt so insulted. The food was terrible. By the time they got to us, our food was cold and they ran out of the menu item we wanted. I have no intention of flying Qatar again. I will stick with Emirates"

Pros: "The new Qsuites are very comfortable"

Pros: "seats were awesome, so as the food and the occasional snacks were delightful"
Cons: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."

Pros: "Great"
Cons: "Everything thing is fine"

Cons: "Seat comfort was not very good.. and food was bad"

Pros: "Same as earlier flight"
Cons: "Nothing"

Cons: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"

Pros: "The plane was relatively new, the original departure time was also slightly delayed, but overall it wasn’t that bad."
Cons: "The hot food has some room for improvement, although it tasted good, there was hardly any vegetables in the chicken dish."

Pros: "On screen entertainment"
Cons: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"

Pros: "crew was excellent, very attentive"
Cons: "food - i am not a fussy eater but it's as if qatar tries do please too many tastes and does not suceed at any. why not have middle eastern food choices too? but then i guess you can't argue with the price"

Pros: "I took advantage of the upgrade offer, and it was well worth it."
Cons: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Cons: "Same no in flight wifi"

Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."

Pros: "Excellent friendly service"

Pros: "Everything except food"
Cons: "Food"

Pros: "I love this app , it's awesome it's save my money and time"

Pros: "This review is for return travel from ATL to MAA (Chennai, India) and back. Route: ATL-DOH: about 14.5 hrs; DOH-MAA: about 4.5 hrs; Likes: 1. Baggage check-in process was simple and easy. 2. Meal preferences was good - I'm a vegetarian and on the onward journey forgot to specify the meal preference but the crew had enough inventory to meat the requirements. 3. Every seat was provided with a small plastic pouch/packet/goodie bag that consisted of a eye mask (very thoughtful), pair of sock, toothpaste+brush (very thoughtful), hand cream. This was very useful and effective. 4. Entertainment - options were good and current."
Cons: "Dislikes: 1. Online check-in wasnt easy; towards the end of the process, there is an option to email the boarding pass but this never worked. Not sure if this is something to do with the browser (tried with Firefox, Opera) 2. It would have been good, as part of the online check-in, if the users reminded to specify the meal preferences, etc. I forgot to specify the meal preferences but thankfully the crew had enough of what I wanted. 3. Take a relook at the packaging of the toothpaste tube in the goodie bag. It was sealed in such a way that it was difficult to open it w/o a sharp object. This should have been easier. 4. Seats were the worst part - poor legroom. Worst, the seat cushion is the worst. I think it was just a fabric over a metal seat with minimalist of cushion. ATL to DOH leg was the worst (and the longest leg of the trip). Unless you have open seats next to you it would be a back breaking and painful trip. Seat comfort wise, I would rate Qatar as the worst. Luckily on the return leg (DOH-ATL) next two seats to mine was empty, so was able to stretch and sleep well. DOH-MAA or MAA-DOH seating was little better (think its a older plane; newer planes have worst seats) 5. The website was damn slow while accessing from overseas. Even in the US, at times the website hangs-up, freezes or spins often. 6. Food was ok -dinner and lunch but minimalistic; I didnt see any specific breakfast menu or any coffee served separately (was part of beverage option during lunch or dinner) 7. There was no alert, communication, notification, reminder of upcoming trip via email or text, etc. Many airlines does this very often but Qatar was totally silent on it (they did have my email during checkin). Not sure why."

Pros: "Everything was perfect! From boarding the flight, decor, hospitality, clean, comfortable and my special meal selection was always right. The flight attendants greeted me before meals and insured me that they received my meal order."

Pros: "Flight was on time. Excellent price. When comparing the flight from Manila to Doha and Doha to Philadelphia. The flight to Philadelphia was excellent,superior due to the crew and aircraft."
Cons: "Waiting area at the Manila gate was over crowed, needed to sit on the floor. The entertainment system on the 777 was hard to operate, slow to respond."

Pros: "Boarding was very ease and helpful for my family while I was traveling with kids I appreciate that fact that customer service at boarding was reached out to my wife to help and make us feel great thru the process thanks"
Cons: "No comment"

Pros: "The plane is very comfortable and the staff are friendly"
Cons: "Nothing"

Cons: "The trays of water could come around more frequently"

Pros: "Generally good experience at least as far as a very long flight with two children can go. Good food with plenty and quite healthy snacks for kids. Very friendly and attentive crew, comparably comfortable seats, clean and comfortable bathrooms (what not always has been my experience with other airlines)"
Cons: "Due to a misunderstanding at check-in we have been seated away from a baby bassinette (although booked) to sit together with my husband, nobody asked what my preference would be (sitting as a whole family or having a bassinette) and a 17-hour flight with a 9month old baby constantly on my lap was challenging. Also a very disappointing selection of films and documentaries for adults. I ended watching a kids movie with my older daughter and it was the only thing I found appealing. Kids section very good though, my 5-year old was glued to the screen and all the options had my approval :)"

Pros: "Very helpful staff both ways, an experience that we rarely see in major airlines these days. We will definitely fly Qatar airways again."

Cons: "in flight entertainment interface can be improved to be more user friendly."

Pros: "Crew was great"
Cons: "Out of mango juice and the plane was too old."

Pros: "Entertainment"
Cons: "Catering and seating. They ran out of food and drinks"

Cons: "On O-Hare Airport, Qatar Air Line's staff is very rod, I never recommend to anyone. Now if anyone ask from me then i refuse to buy Qatar Aiway ticket then they buy Emirate or other air line tickets"

Pros: "Staff were friendly, food was good, and the plane was nice."
Cons: "In the bathrooms there was only one type of tissue paper beside the toilet paper. Adding a thicker paper towel like most airlines do would be better so that passengers can clean up any water splashes as soft tissue is not effective for this."

Pros: "Nice people"
Cons: "6-hour delays coming and going. Sounds like a an issue."

Pros: "Service was very good"

Pros: "New plane. Decent legroom."
Cons: "Not enough food was served for a 16.5 hour flight."

Pros: "Seats weren’t all that comfortable."
Cons: "Service and meals were good."

Pros: "Staff were friendly. Aeroplane clean"
Cons: "Lack of space, I sat against the fuselage and moving around is very difficult. Taking my bag from under the seat is nearly impossible."

Pros: "Good food friendly staff"

Cons: "Delays boarding meant we were almost 30 mins late arriving in Wellington. Cramped seats on Qantas 737 plane"

Pros: "I really liked the leg spacing. It was very comfortable to stretch my legs. Overall it was good. Thank you :)"
Cons: "I felt a little bit more of the nibbles could be included in the 8+ hours flight. Besides that everything was comfortable. Also, the entertainment options can be better."

Pros: "the crew are nice"
Cons: "food limited selection"

Pros: "All of the above"
Cons: "Nothing that i didn't like"

Pros: "The departure and return flight time, for the price I paid, I felt like I was in more than an economy flight. The meal, the baggage quota, the entertainment. The time flew because by the time the movie had finished, we were starting to descend. I will always look for this flight with Emirates. There is no other flight in comparison, in what you get for your Buck. I believe that other Airlines, ie., Qantas, Virgin Aust, both give you a flight and service, for nearly the same fare but you only get 7kg luggage, no meal just the basic entitlement, tea/coffe/water with a biscuit or something like that and NO ENTERTAINMENT, NO COMPARISON!!!!"

Pros: "The food was pretty good and the one ICE video center that was working offered a ton to watch."
Cons: "On a 13-hour flight, the video center is your main source of not losing your mind. Truly disappointing when you pay for the extra leg room in an exit row and you can’t watch any videos. Unfortunately, the ICE video center was broken on the way to Dubai also. In addition, the flight crew lets people stand around in front of you which reduces the extra leg room you pay a hefty price for. What’s the point of charging over $700 for this added “luxury” on each of your flights from JFK to Male, Maldives when you can’t use it. Emirates is nice, but didn’t reach the expectations they set."

Pros: "Need a little more leg room. Staff made sure the toilets were clean."
Cons: "No footrest."

Pros: "A footrest would make the flight perfect."
Cons: "No footrest. Legs got tired. Felt like lifting them up."

Cons: "Flight was initially delayed one hour, then we were asked to line up for boarding but it took another 45 minutes of standing before we were boarded. The flight ended up taking off 2 hours late. We missed our connecting flight, the meal vouchers in Dubai were for vendors that were a) shut down/no longer open and b) of terrible food quality (McDonalds!? AWFUL!)"

Pros: "Everything was amazing, from check in to deplaning. I’m going to sign up on their frequent flyer program."

Pros: "entertainment is great."
Cons: "completely full flight."

Pros: "Service from staff"
Cons: "One toilet was not in service and another ran out of water in the sink!"

Pros: "The entertainment systems was really good."
Cons: "The service of the crew was one of the worst I've ever had..."

Pros: "Was crowded"

Pros: "I liked most of the food service. Not breakfast."
Cons: "Cramped seating on 1st flight. High business class fares."

Cons: "My Parent were traveling and My father recently suffered a heart attack. There was too much turbulence on the flight, so much that the crew members were terrified. It was very unsettling and unpleasant."

Pros: "A380 is a great airplane. More specs for legs. Comfortable seats. Good choice of movies (different languages). Great crew"
Cons: "Meal was good but I had more from Emirates. It was night flight and light worked within the flight."

Pros: "Was upgraded to 1st class which was amazing - the only thing I didn't like was it was a night flight and not long enough to enjoy it for longer!"

Pros: "Polite staff and professional."
Cons: "I was asleep so I did not get my arrival card from the crew when landing in transit in Yangon"

Pros: "Extremely quiet plane since they placed people in front of the half empty plane. Great plane food and internet access, limited to text but still incredibly useful to text people from the air."

Cons: "I was scheduled to leave Accra yesterday at 5:50pm. The flight was unexpectedly cancelled and the stranded passengers like myself were corralled to a nearby hotel. The flight has since been rescheduled several times today and settled to finally leave at midnight this evening. I missed my connection but it has also been rescheduled, but I doubt I will make it. Emirates has left me stranded. It's ridiculous how they failed to keep us accurately informed."

Cons: "I checked in online, but when I went to drop my bags there was about a 20 min delay. the agent needed to make 2 phone calls and conference with 2 supervisors. All this without letting me know what was going on."

Cons: "Very late. Caused us to miss outlet rental car. Left us stranded at the airport."

Pros: "Great entertainment system. Lots of leg room best airline"
Cons: "Late departure but made up time in flight"

Pros: "Food, comfort, service -- all excellent for the 10hr flight from Athens to NYC! Hands down better than any other airline I've flown with for same number of hours and distance."
Cons: "While there was much in the way of options for entertainment, navigating the system & touch screen was a pain. Often the mouse doesn't follow your touch and you end up clicking things you didn't mean to click + having to press multiple times."

Pros: "I like food, hospitality, comfort."

Pros: "Clean cabin."
Cons: "Seats are uncomfortable and narrow"

Pros: "Everything is perfect."

Pros: "Very friendly and helpful crew; comfortable within the limits of economy class!"

Pros: "Just the check in"
Cons: "was travelling with a 1 yr old. And it was really difficult. She was a bit sick. At one point she vomited and there was an attendant near us and granted that it was time for take off and no one can be standing up but after that she didn't even offered anything to clean up or ask us if everything is alright and she even had the look of disgust on her face while she was sitting down. All throughout the duration of the flight no one go for the extra mile to assist me as I was alone with a toddler. I have to ask for the bassinet 3x and it took them a long time. No one gave us the toddler meal which I ordered previously. I thought emirates was a better airline than qatar airways but I was gravely mistaken. Even China southern can do better than that. Horrible."

Pros: "Treated superbly!"
Cons: "Absolutely nothing."

Cons: "Plane was dirty, staff seemed rushed and inexperienced, soaps empty in bathroom"

Pros: "love everything about Emirates!"

Pros: "Organized boarding n good in flt service"

Pros: "The plane looked nice and was clean, entertainment, food is only so-so."
Cons: "Seats were too stiff (hard). Can't use my personal headphones because it doesn't support it (single plug). Food was so-so (generic and poor). Bathrooms were a mess."

Pros: "Excellent"

Pros: "Like everything"

Pros: "The crew were good and attentive but I couldn't help but feel they were hopelessly understaffed."
Cons: "Despite the size of the A380 seats have been crammed in so that there is no real difference in comfort between travelling on one of them or in a low cost airline such as Jetstar. Unless of course you can afford First or Business Class."

Cons: "sometimes the cabin crews didn't show up at all when I needed water or a drink, had to get out of my seat and get it. Seats were not comfortable for a 14 hour flight and think food quality could be improved a little"

Pros: "A380 was comfortable with good entertainment"
Cons: "Attitude of Emirates ground staff and crew. Compare to Emirates Singapore Airpines staff are more polite and helpful."

Pros: "Plenty of food provided, and crew is very friendly."
Cons: "When boarding at Brisbane Airport to fly back to Singapore, ground staff at the counter called out the boarding passes allocated from back rows to middle rows to start boarding; thereafter the remaining rows were never called out, so passengers like us holding front to middle row seats and following the rules naturally were left behind, at a disadvantage. In the end when not many passengers were left in the Queue, then we joined Q at the back to board."

Pros: "Variety and choice of media entertainment was excellent."

Pros: "Good seat size and space, very comfortable. Excellent entertainment."
Cons: "One food selection was good, another just plain bad."

Pros: "A380 is so quiet and smooth. Nice to be up the front of the plane, albeit on the lower floor in economy."

Pros: "Food,service,entertainment"
Cons: "Seats not that great in business"

Pros: "The crew was very friendly and sooo helpful."
Cons: "The boarding procrss was chaotic and so was deplaning."

Pros: "nil"
Cons: "nil"