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Outstanding service, great food, friendly & efficient crew, safe & comfortable flight

United Airline crews were very friendly and very attentive. 12 hours flight was gone like in a shorter one.

It was a really seamless flight and the entertainment selection was excellent.

Several missed and almost missed connections. It felt like everything was being patched together last minute without enough resources and it ended up being an extremely stressful experience that basically ruined our weekend on the west coast. What a waste.

It was a more comfortable seat don't get stuck in middle, makes for uncomfortable situation

Comfort, don't think I will fly United again not worth the money to be packed in like a sardine.

the entire flight felt off. The crew seemed uninterested and disengaged. The food service was really bad - overcooked, bland, weird food service. They actually woke us up to serve chicken wraps in the middle of the night, after dinner and before breakfast. Made no sense. Ultimately, I was glad they did though, because the breakfast had been held for so long it was inedible. Eggs, potatoes, sausage - all disgusting. We were asked to "honor" the lavatories for premium customers and stay in our own cabin: this was also strange. So people in economy didn't pay enough to use the closest toilet to them??? It's a toilet. All in all, not the experience I have come to expect from United Airlines. The return flight from Paris to SFO was better, btw.

My flight was canceled a few hours before boarding. I was rebooked on Copa airlines and missed an important meeting .

Seats are uncomfortable. This has been a trend in the industry for decades. Trying to fit more seats on each plane to increase profits at the expense of the passenger.

So bad, flight was been cancelled due to aircraft problem, so ended up buying anothet ticket.