Our flight was canceled a few hours prior to our scheduled departure. I was advised to book a new flight on another airline and we would be reimbursed for the original flight. Of course, that was denied and we're out $700. Many Alaska Airlines were canceled that day due to computer issues. This is completely unfair to us and we should be reimbursed for the extra money we had to spend.
My daughter and I were seated together, but our TVs weren’t working. They moved us to different seats with working tvs, but we couldn’t be together anymore.
I hope you can influence the airport at Papeete. It is in need of upgrading. Only 1 plug to charge in the open area, only 2 once you have passed security. Security was extremely outdated. They had me turn on my computer, and my camera. 9/11 was a long time ago. There were only a few ceiling fans so the comfort level was really low while waiting for my flight.
The staff on the flight were very friendly and willing to assist in anything possible. The food was plentiful, and the trip went very smoothly with the flight, arriving an hour early. Very impressed with the flight attendance with Air Tahiti Nui!
I’m not an airline food fan but the service was excellent!
There is no legroom for someone who is even a little taller than average. The woman in front of me leaned her seat back all the way, so that my knees were wedged up against her seat. When I asked her to adjust it, she flatly refused, and the flight attendant basically told me that I would have to put up with it - for an 11-hour flight! I will not use this airline again.
Really good experience. Was reasonably priced, Boarding was easy, on time, and service was great. No complaints at all :)
I always love flying with Air Tahiti Nui: the flower when you board, the colors of the pillows/blankets, the fun safety video, etc. It brings the charm of Tahiti to the plane, which is very relaxing. Food was great. Only weakness is the entertainment system, which did not have a lot of interesting content, so I ended up watching Netflix shows I had downloaded to my phone. The other issue was not related to Air Tahiti but the Seattle airport, which made us wait for 1 hour at security. Ruined the whole flying experience and almost made me loose my next flight.
The service was really nice. The wine was great and the food was good. More water offered during the flight would have been nice.
Booked family of 4. None of us were seated together. Desk agent would not make any seat adjustments. Gate agent would not make any seat adjustments. Had to negotiate once on board with other passengers to trade seats. Don’t understand why you would separate seating of family all booked on same reservation. Was not able to select seats on Kayak nor Air Tahiti prior to airport.
Not a comfortable trip, the seats are not good, and they look old.
Lost my luggage and brought someone else luggage to my airport.
Not entirely positive. It’s frustrating that everything is done through the united app. One of our flight attendants on our trip from San Francisco to MSP continually had trouble hearing people so she flipped her hair into people’s faces
I flew United from San Francisco to Auckland. My connecting flight from Auckland to Christchurch was canceled with no explanation. I was finally told the cancellation was due to fog. Even though it was clear when we landed. I am from San Francisco, I know what fog is! And I didn't see any fog. I was told the next available flight was 7 hours later. Unacceptable, they should have had a flight ready to go as soon as it was deemed safe to take off.
Two hours was not enough time to transition from the international to domestic terminal. You have to go through customs, a biological hazard check, gather your luggage, take a bus to the domestic terminal and recheck your luggage. The bus was slow and crowded and the lines to recheck your bags were very long. We missed our connecting flight. Initially, the Air New Zealand officials were not helpful at all in helping to get us on another flight. Told us we would have to buy another ticket for a flight 11 hours later. Found another agent that was more helpful. He helped arrange to get us on standby for another flight three hours later. Had to ride in jump seats next to the flight attendants, but at least we eventually got to out destination.
Full flight. Flight attendants were harried. Otherwise, fine for the typical cramped seating conditions in coach.
Great! Flight was delayed by 30 mins but all was great. Thanks.
The 10hr flight was a comfortable as it could be in row 57. The food was just very bad….bland and soggy!
The business class upgrade meant a good sleep on the way home after a long week away. Excellent service, great food, and comfortable seat/bed for the journey.
I love the “boarding from the back” idea - it’s so much better than the “Zones” idea that many others use. Also, the inflight wifi was a first for me! Very nice to have on a 13-hour flight!
by the time they got to our row, they were out of some of the food options. games and movies were great but maybe more game options like tetris or pac man would be great
A few more inches of legroom is all i ask
Great as usual, some delays but well communicated and made up for in the air
Business class points redemption - good value for points paid, dubious value if out of your own pocket, domestic class business product okay for this length of flight. The flight left and arrived on time, crew were good, aircraft was a bit old and tired, but still miles ahead of their competitors in Virgin and Jetstar.
Airline running better than post Covid, proper boarding process now implemented, some aircraft feeling a bit old and tired, crew fine, online experience better.
We were upgraded and after just a short delay in attending to a safety check we were on our way. Would definately fly Qantas International on their Dreamliner again.
Five hour flight instead of four hours due to westerly headwinds which wasn’t the fault of Qantas !
I tried to check in online but was unable to do so. I stood in line for nearly two hours to check in. American Airlines was understaffed. When I finally got to the kiosk to check in, I was still unable to check in. No AA staff was available to help. Finally one of the airport security agents who was helping passengers became of lack of AA Staff told me: “I think the reason you can’t check in is that you are starting your name with an upper case letter when you write it. Just write it with all lower case letters.” That did allow me to check in. HOW COULD ANYONE POSSIBLY KNOW THAT IF THEY USE AN INITIAL UPPER CASE LETTER TO SPELL THEIR OWN NAME, AA WOULD NOT ALLOW THEM TO CHECK IN?????? Then I had to wait in line over half an hour again to drop off my baggage. Although I arrived at the airport 3 hours early, by the time I got to the gate, they had already started boarding.
One of the oldest most uncomfortable "lay down" seats I've ever experienced. Old plane and old seats that don't lay flat. The seat back does not even recline - at all. Instead the legrest awkwardly extends to fill the gap between a small cubby into which you must insert your feet/legs. I am 5' 11" and could not lay straight but had to tuck my knees. Ticket was also very expensive. Would not recommend flying business/first on Finair from Melbourne to Bangkok and will not do so again myself.
The wifi was out. Otherwise it was great flight. Richard, as CSM, was excellent.
