Uncomfortable plastic seats even in premium economy. No free wifi. Even paid wifi was spotty to nonexistent. Bad food. Much worse than economy on foreign carriers like Qantas.
Outstanding service, great food, friendly & efficient crew, safe & comfortable flight
The flight crew on this leg of my trip was very friendly and pleasant. Every one of them was humorous, as well as helpful and accommodating. This group was BY FAR the best crew I’ve flown with. They deserve kudos.
Somebody entered our names incorrectly so it didn't match our passports. KAYAK first time... never again. Boarding passes and security took so much time to correct. Massive stress: both names messed up. Know we entered correctly via screen shot. Very troublesome. Never took a United airlines or planes as Kauak booked It was so messed up.
Great until we got to FRA. The next trip leg we were put in Business Class where seats had minimal padding!!!! They were awful and United Airlines needs to have their Lufthansa partner up their game or I won’t fly with them again!!
Short flight, crew and staff very efficient. Over all good flight experience.
Good flight. However, when booked flight with United, assumed the layover included by United in San Francisco of 1 hr and 40 minutes was sufficient . Not so and would recommend at least 2 hours or more. Needed to go through US immigration (very long lineups), then pick up bags, take all the way to another terminal, running because we did not have sufficient time. We made the flight because they held the door for us but luggage didn’t follow.
Bad food, bad service, cold cabin with no additional blankets when asked for (they told me they don’t provide additional blankets). I’m a frequent traveler and this is one of the worst companies I traveled with (by the way I thought that I booked my ticket with Lufthansa but I didn’t see that the flights were handled by United).
It was good but only meal served is very less. Meantime good to add rice and chicken in one of meal
Sitting on the runway after we land for almost two hours! Not sure if we should blame United or Just Dumpy Vance.
weather delay of almost 2 hours then we landed and our gate wasn't available so we waited another 30 min
The plane was comfortable but the crew wasn’t friendly.
I was traveling alone abroad for the first time and the staff was not helpful and rude at times.
Crew was nice, aircraft dated, entertainment same. Internet is expensive and terribly slow. Food pretty bad
Everything went as planned. The only issue I had was with the gate C31 attendant. The person could barely speak English and was very difficult to understand.
I had problems issuing the online boarding pass for this connecting flight. I had two booking codes (Kayak and American Airlines) and neither of them worked; I didn't receive a booking code from Gol. I had to call the airline (Gol), which gave me a third booking code that allowed me to issue the boarding pass. Even so, the QR code on this boarding pass didn't work at any point between entering the airport and actually boarding, which required document checks by airport and airline staff.
Our flight was cancelled while we are on our way to the airport. So, no notice. We were rescheduled to another airline with a 2 hour later takeoff and so arrived at our destination on time. We pre-paid American Airlines $190 to upgrade our seats. No refund. So no use for AA or Kayak.
not sure why you ask about food, I n3ver get food on flights except maybe cookies or pretzels. wifi was slow and in and out most of the flight not good.
Everything was delayed and the staff sent me to the wrong gate, causing me to miss one of my flights. I arrived at my destination 6 hours later than I was supposed to.
Friendly crew is the only nice thing. Seats uncomfortable. Food and snacks horrible. Movies were the same as the first 10 hour flight two weeks before
