Daily cleaning, installation of cabin HEPA filters on flights to Incheon
MIAT Mongolian, Korean Air and Asiana Airlines have waived their change and cancellation fees on flights to Incheon Intl. Confirm policies on booking site.
The cheapest airline ticket to Incheon from Australia in the last 72 hours was $1,023 one-way, and $1,364 round-trip on the route from Sydney to Incheon. The most popular route is from Sydney to Incheon and the cheapest ticket found on this route in the last 72 hours was $1,364 round-trip.
In general from Australia, Korean Air, MIAT Mongolian and Asiana Airlines fly the most to Incheon. The most popular route is from Australia, and Korean Air, MIAT Mongolian & Asiana Airlines fly this route the most.
Incheon Airport is 22 kilometres from the centre of Incheon. View on map.
Incheon is served by Incheon Intl Airport, also commonly referred to as Incheon Intl, Seoul Incheon, Seoul–Incheon Intl, or simply Incheon Airport. The airport code is ICN.
You can catch glimpses of the Korean culture at the Cultural Museum, where you can make handicrafts or watch 5.000-year-old artefacts. There is also a Traditional Cultural Centre in both Terminal 1 and 2, where you can watch performances by local artists or make souvenirs. A masked dance performance takes place near Gate 248 on Terminal 2, while mini concerts of K-pop and semi-classical music happen every day near Gate 27/28 on Terminal 1.
The airport offers many assistance services, including disability parking spaces near the elevator and in the short-term parking lot, as well as a shuttle bus service. Specially marked standby areas are available on the Passenger Terminal road. Other facilities include a wheelchair lift service from the long-term car park to the terminal, valet parking spaces, and a metro train pickup service.
If you are planning a visit to the famous Camp Humphreys near Pyeongtaek Metropolitan area, take a transportation service from Incheon International Airport (ICN). Camp Humphreys is located 106 km from the airport. If you take a bus from the airport it will reach it in approximately 2h 30min, while a train via Seoul Station takes about 2h 28min.
Being one of the best airports in the world, Incheon International Airport (ICN) offers several options for entertainment. Apart from its cultural centres, there is an observatory deck at the top of Terminal 2, photo displays, and two cinemas showing movies in seven languages. Also, there is a 5min shuttle bus ride to SKY72 Golf Club where you can try your skills in the sport for a while.
You have three main options to travel from Incheon International Airport (ICN) to Seoul. An airport taxi takes 1h to cover a distance of 49 km from the airport to the main city. The airport is located on a small island connected through public and private transportation means. There’s also an Airport Express Train (AREX) with nine stops that connect downtown to the airport.
Most visitors from Australia will not be allowed to enter Incheon.
Korea has temporarily suspended their visa-free travel agreement due to COVID-19, excluding diplomats, official, or service passport holders; airline crew and passengers with an APEC Business Travel Card. Visitors will need a valid visa to enter and are advised to consult their nearest Embassy for visa and entry restrictions prior to entry as restrictions are subject to change.
Entry restrictions do not apply to Korean nationals and their family members, government officials, overseas Koreans, Travelers Diplomats, and International Agreement holders. Long-term residents are required to apply for a re-entry permit before entry. More details can be found here.
Read more about travel restrictions for Incheon
Visitors from Australia will need to quarantine for 14 days upon entering Incheon.
Visitors from Australia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Incheon.
Entry permit for foreign long-term residents.
Masks: Required in public spaces, enclosed environments and public transportation.
Restaurants: Open with restrictions
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Scores according to KAYAK customer reviews
Cons: "Everyone was accomadating"
Pros: "Korean Air was amazing. Very comfortable, hospitable, and punctual."
Pros: "Seat comfortable"
Pros: "Fortunately plane not full and was able to use adjacent seat(s)."
Cons: "Loved it"
Pros: "comfortable seats"
Cons: "Boarding Gate at JFK Airport literally has no seats for the passengers! You have to wait in other gates. They should do something about it."
Cons: "Good that have a night in the hotel to stretch and a good night sleep and a proper meal, and are all included within the ticket."
Pros: "First Korean dish was good."
Cons: "The pasta was the worst meal ever."
Cons: "Serve little drinks like water, juices, soft drinks. The plastic cup is small and yet it is half filled. A can every meal would be nice."
Pros: "I liked the seats and the comfort."
Cons: "The dinner didn't taste that good. The portion was small and I was hoping they would have Kalbi."
Pros: "쾌적하고 승무원 서비스는 좋음"
Cons: "식사가 맛과질이 떨어진다 정성이없이.."
Pros: "Very reliable, quick boarding"
Pros: "some area the A/C does not work"
Pros: "I loved the service, and comfort"
Cons: "The transfer time was too slim. I literally sprinted through the airport. I'm not exaggerating. I actually sprinted. My bag wasn't as quick however and didn't make the transfer. :("
Pros: "Considerate Staff"
Cons: "Business would be better; customs in Seoul are very slow."
Pros: "Korea Airlines is the best!"
Pros: "다 좋은데 한가지 불만사항 : 인터넷에서 구매했다는 이유로 Mileage 로 Upgrade 가 안된다는데 그럼 KAL 대리점도 없는 이곳에서 mileage 는 언제 사용 ?"
Cons: "re you trying to register for? ~ Garrett"
Pros: "Friendly af"
Pros: "Cordial; patient; understanding; calm; respectful; and helpful"
Cons: "Cabin temperature was too high"
Pros: "The comfortable ride during the entire trip"
Pros: "Loved it!"
Pros: "I LIKE IT"
Pros: "A proactive, kind and proper treat on board"
Pros: "I liked that i had two seats to myself"
Cons: "No VR goggles"
Pros: "All was good"
Cons: "special meals especially Hindu meals non vegetarian"
Pros: "nice planes"
Pros: "Everything was very good. I really enjoyed the korean music on the entertainment device."
Cons: "Nothing GOOOOOD!!!!!!!!!!!!"
Pros: "Everything like always"
Pros: "The time is not delayed"
Pros: "Cleanliness of the restroom and hospitality"
Pros: "From baggage check to arrival everything went smoothly."
Pros: "Lot of space for legs and comfortable seats."
Cons: "Nobody could find my reservation for a special meal and I ended up eating nothing"
Pros: "Delays on both legs, but major snow storms at both departure points. Lucky to have gotten out."
Pros: "On time, crews were friendly and helpful"
Cons: "No negative experience with Korean Air."
Cons: "Cabin temperature was kept warm, making sleep difficult."
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "Clean cabin and good service"
Cons: "Not every body is doing extra miles to make customer happy"
Pros: "Crews sympathy’s"
Cons: "Disembarking On economy plus we had to wait for all business passengers to leave and there were that needed wheelchair hence took a long time"
Pros: "They passed by me when they served the meals because they thought I had it already which it was someone behind me who got his meal since he had a special meal request. So I ended up to talk to them that I haven’t had my meal yet. It was embarrassing moment for me. They seemed thinking that I lied to them."
Cons: "They are well trained crews so I have no better ideas about improvements"
Pros: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Pros: "Crew was friendly. Seafood pasta was good."
Cons: "I wish all airlines have a foot rest."
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Perfect timing"
Pros: "Everything, perfect flight"
Cons: "The hot food was dry and lost my appetite"
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "The cabin crew were fantastic. Food was abundant. Most boarding systems worked well. Choosing seats was confusing on website so we were allocated seating. The newer planes had a fantastic touch screen entertainment system. The seats on the newer planes were much more comfortable and roomy"
Cons: "The small seats are squishy on the older planes. The entertainment system on the older planes were dated and difficult to use. I felt sick after the flight to UK but felt fine coming home after one long flight on a newer plane."
Pros: "They treated you like you were important and really took care of my every need"
Cons: "Getting on a cattle car to go to another terminal and then get in line again to go on the plane"
Pros: "Crew was very friendly and responsive to my needs. They met it with a smile."
Pros: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Cons: "No negative points"
Pros: "Top notch service. Very comfortable in business class. Very attentive. Would definitely fly with them again."
Pros: "Everything about this flight was top notch. The inflight entertainment, touch screen and remote controlled, was so good i was up the entire time watching movies Black Panther, Downsizing, DeathWish, Pacific Rim and listening to the wonderful library of music, i was surprised at the range of music, from uncensored rap to big band."
Cons: "Outdated Cabin Fit Out"
Pros: "Movie selection was great. Food was decent. Comfort was expected"
Cons: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Pros: "Everyone was very attentive and nice. The leg room is decent ."
Cons: "Some of the food didn't taste amazing, would've like maybe a different choice other than salmon or curry pork"
Pros: "Very good service."
Pros: "The cabin crew was awesome.. they are for sure the super stars of the company... I wish all of them all the very best for a very bright future"
Cons: "The service of the airlines is impeccable. But the ground staff near check in were not so. I hope they were a little considerate as I was travelling for a family emergency and had to take all my stuff back as I wasn’t sure what date I would return back. I was over weight but wish they had considered a lil as had to pay an other $300 extra.."
Pros: "The serivce was amazing. Also it was clean and the food was great."
Pros: "Loved the hot towel service"
Cons: "Entertainment could be better, however there were a few new and Oscar nominated movies available. Personal air conditioning would be great, I was too hot the entire flight"
Pros: "Modern aircraft , nice crew"
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Cons: "Stewardesses were a bit rude"
Pros: "To be honest I had a pretty bad flight because my allergies exploded during the entire flight - constant sneezing, runny nose, you name it. However, the attentiveness of the crew really made up for it. The cabin was decorated with tiny wreathes (so cute!), and the pillow/blanket was very comfortable/warm for an Economy seat. Although I did not use it as much, the entertainment seemed top-notch. And the crew-- they noticed that I was not feeling well, and offered me peppermint tea and snacks that did sooth things a bit (you can request for snack/beverage refills anytime!). I loved that they gave out black socks to the passengers too (I prefer taking my shoes off during the flight, so the socks added warmth & prevented my own socks from getting dirty). All in all, it was one of the best-serviced long flights I had, not to mention probably the most affordable price I paid for my annual trip to Korea (from LA)."
Pros: "everything are okey"
Pros: "Amazing service and comfortable lay flat bed"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Pros: "Crew was nice"
Cons: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Pros: "Red wine was good"
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Pros: "Liked everything from service to comfort"
Pros: "Crew were helpful. Food was good, pillows and blankets in every seat was great. Seats a little small."
Pros: "Lounge experience was excellent. Service on the airline in general was excellent. Food and drinks we're just great. I enjoyed the sleeper seat that I was in. Everything was super smooth and I'm so glad I flew with Singapore Airlines."
Cons: "Nothing negative to report"
Pros: "Singapore crew are on their feet and working for the entire flight. Great service!"
Pros: "Everything in this flight is very good. Next traveling time I will consider this airline first!!"
Pros: "Great food. Very fresh looking flight attendants. Awesome personal entertainment system."
Cons: "Service has faltered recently. I had asked fo Riesling, and the flight attendant said they would bring later. Never did. Also, they no longer offer various Crabtree and Evelyn products in bathroom, and my night pack didn't even come with a visor to cover my eyes for sleeping."
Cons: "old facilities"
Pros: "Professional, courteous, high-quality all around from food, to service, to entertainment options. Singapore Airlines is first class all the way."
Cons: "Cabin too hot"
Pros: "I loved the movie selection and the food options."
Cons: "The woman behind me kept insisting that I keep my chair in the upright position. With two crying babies on the plane, I was trying to relax and sleep as much as possible on the 12.5 hr flight. What bothered me even more is that when the woman asked the flight attendant to tell me to put my seat up, the flight attendant complied instead of telling the woman it was my seat to do as I wished. Why make the seats recline if they are going to bother the people behind? Why tell me to put my seat up if it was not a requirement for all (ie during take off or landing)? I did not appreciate this and it made my flight extremely uncomfortable."
Cons: "delay for 2 hours without notice"
Pros: "The flight took off 10 minutes earlier and landed about 30 minutes earlier. I ordered seafood meals and the food was delicious and the service was excellent. The movies and flight info on the screen were very easy to operate."
Cons: "The flight attendants would forget me when tending to everyone"
Pros: "Flight arrival is earlier"
Cons: "The food is not taste good"
Cons: "check in process"
Pros: "The crew were so polite and helpful."
Cons: "Archaic entertainment system. Cabin was dull and seats not up to standard of other airlines business class."
Pros: "I like the assistant on my wheelchair, they take good care of me."
Cons: "All good"
Pros: "Everything but the seat cushion"
Cons: "Better cushion on the seat"
Cons: "No phone charger."
Pros: "Staff are very nice"
Cons: "Few selections of movies"
Cons: "That made me stay overnight in Korea."
Pros: "Legroom was spacious"
Pros: "It's okay."
Cons: "Boarding from Incheon to Manila was a bit chaotic. We did not board by number or group order. Also, the sound system was barely audible."
Pros: "Excellent personnel, really polite and helpful all the way"
Pros: "The seat layout"
Cons: "The seat belt very short on one side hard to operate"
Cons: "when they leave laugage in korea and they deliver within 2 days"
Cons: "No WiFi"
Cons: "Delaying without notice and luggage lost"
Pros: "다른 항공사 비행기에 비해 좌석이 넓은편임. USB 포트는 기본에 콘센트까지 있어서 놀람. 엔터테이먼트는 주로 한국 방송들 위주였던듯."
Cons: "아시아나 기내식 괜찮다고 들어 기대했으나 싱가폴항공보다 별로였음. 비빔밥에 단무지2개 계란말이 한조각.. 싱가폴항공은 비빔밥에 김치도 주는데.. 그리고 밥 다먹고 빵 먹는다고 식기 걷을때 나이프랑 컵을 못 냈는데 다시 가지러 안옴..-_-;; 캔이랑 컵이랑 다 가지고 있었는데 다시 수거하러 와야하는거 아닌가..?"
Pros: "Great. Attendants are great"
Cons: "Very unorganized boarding process."
Cons: "Tgey don't put much effort on the special meal I order."
Cons: "I'm still in Korea. I want to go home."
Cons: "Weighing hand carry bags in Manila"
Pros: "Cleanliness, efficiency."
Cons: "Seat cushioning could be better for the long haul legs."
Pros: "Soul to Los Angeles was very Good. I loved it. No complaints."
Cons: "Second meal was marginal"
Cons: "I do not understand why only one bag was allowed to be checked if it was an international flight. When it was boarding time, there was no organization. It was whoever lined up first."
Pros: "Staff was great, didn't take anything from my unlocked bag."
Cons: "When I picked up my checked luggage, one of the bags had been unlocked, and not relocked. Nothing was missing that I noticed. There was a slip inside from the tsa saying they searched it. I don't know who failed to lock it, but that's kinda concerning to me."
Cons: "Time delay."
Pros: "Everything's was excelent. I was happy to chosen Asiana Airline"
Cons: "Problem with getting off the airplane"
Cons: "No good Korean movies to watch."
Pros: "Very good"
Cons: "The passenger next to me kept nudging me. I wish there were separate arm rests for each seat."
Pros: "very good, arriving and departing on time"
Cons: "Luggages were not properly taken care of & got damaged"
Cons: "3x Times I have taken Asiana Airlines there has been some delays It was very cold inside"
Pros: "Good serving"
Pros: "Good service and food."
Pros: "It truly set apart from the other airlines I used for my 15-day trip. It was by far the best airline from top to bottom"
Pros: "Flying with a partner, the two seater in economy was comfortable, good leg space, reasonable food , good service."
Pros: "Plane was clean and attendants polite"
Cons: "Boarding seemed very random as no rows were called."
Pros: "nice seating on this plane. Roomy and comfortable."
Cons: "Korean passengers smell bad"
Pros: "Super friendly and competent!"
Cons: "Turbulence. Bleh."
Pros: "We may not take Thai airways after our horrible experience with rude crews."
Cons: "Very rude flight attendants .."
Pros: "Crew good. Seat better than airbus seats!"
Pros: "Crew was great"
Cons: "The aircon was not cold enough"
Pros: "The Crew was very Good and yes the seats were comfortable."
Cons: "I think they did the great Job"
Pros: "Thai airways is always good, they are always one of our carriers of choice"
Cons: "Not sure why but the crew seemed a little grumpy today. In my experience, this is very unusual for Thai airways staff. Food was nice but not quite up to usual standard."
Cons: "I did not take the flight since it was booked with wrong date and u refused to let me changed in24 hours although u did stated before booking that it can be changed without penalty"
Pros: "Food & entertainment are okay like the usual."
Cons: "Crew were unusually very unpleasant & rude on this particular flight considering their airlines & the country are considered the land of smiles. They should've been more pleasing since the flight has been delayed for an hour due to some technical issues in the landing gear."
Cons: "A specially hospitality and food which served in plane was excellent"
Pros: "Crew very good Seat getting old uncomfortable to sleep"
Cons: "Movies selection has been almost the same since a few months , some World movies never changed after 3/4 months"
Pros: "Good food. Thoughtful crew"
Cons: "Seat A beside emergency exit had partially blocked legroom. Don't sit here. Choose B or C"
Pros: "Entertainment was good."
Cons: "Complimentary polaroid Photo taking for families or kids or couples and friends. Photo can be placed in a special thai aiways frame for memory. If this is done while the flight is preparing for take off l, its gives a great start for the trip. Gifts for kids?"
Cons: "Ground staff at the airport, like wheel chair workers, others were rude. I thought that Thai people are humble, but my experience with them was horrible. I will advice not to travel thru Thailand."
Cons: "All good"
Pros: "Everyone was very nice and hospitality was great."
Cons: "a better selection of movies/entertainment."
Pros: "Boarding process has improved (SYD), the crew were friendly and attentive, my special meal (Indian vegetarian for something different) was quite tasty and even the entertainment options were good."
Cons: "Business class seats on the B747 - unless you’re sitting upright, they are one of the most uncomfortable seats I’ve experienced. TG either need to upgrade the seats on the B747 (very unlikely) or put another aircraft type the BKK-SYD-BKK route."
Pros: "Flight was full, but generous seat pitch and efficient crew made the difference!"
Pros: "Speedy boarding, early arrival and generally comfortable flight."
Cons: "The food choice was limited - and it was spicy which didn't suit me or the children. The flight was a little bumpy."
Cons: "Seat don’t recline enough. Sure neck. Entertainment was quite limited. Needs more movie options."
Cons: "The plane was a very old B777-300 and the air conditioning did not work so the whole flight was very warm. The cabin in general was very dated and cramped. Having flown the A350 to Bangkok which was newer and much better, did not see why they couldn’t operate the flight back on the same platform"
Pros: "return flight on a brand new plane - always helps Excellent movies selection"
Pros: "Quick & efficient boarding but cost cutting has taken the shine off what used to be a quality airline experience."
Cons: "I’m not fussy about food, but the menu today was about as uninspiring as they come. Along with polite but perfunctory service and a seat that is nothing better than premium economy, I don’t know how they can get away with calling their business class product, Business Class!"
Pros: "Showing the Thai ways."
Cons: "Maybe it’s time to change the seats. No USB charging ports but there’s power outlet."
Pros: "Crew were polite and nice. Food was good"
Cons: "Entertainment system was very glitchy, the headphones sockets on my seat were broken and loose."
Pros: "Great legroom in exit row, staff very friendly"
Cons: "Boarding terrible, utter chaos, seat very narrow"
Pros: "Very efficient and attentive service . On time departure and arrival."
Cons: "Old aircraft, 747 , seats very comfortable but no flat beds.. Choice of movies but mostly second grade."
Cons: "Food not up to previous Thai Airways offerings"
Pros: "Staff were very nice"
Cons: "Food, seat, timing, Etc"
Pros: "The cabin crew was helpful and excellent service. The food was exceptionally good."
Pros: "I pre-ordered a seafood meal. It was excellent."
Cons: "The seats (bottom) have become worn and caved in. And the head rests are as flat and hard as rocks. They need to be changed"
Pros: "Thai Airways is a great airline - very comfortable, haven't had an issue with delays as with other airlines within Thailand."
Pros: "Fairly spacious, the food was nice and we were given beverage's at a good pace."
Cons: "I was not told to put my seat belt on for landing... I was actually not aware of landing as I was asleep, but landing woke me up and it was a little concerning, as most crew's check seat belts on approach to landing."
Pros: "Everything was ok"
Pros: "on flight entertainment made the long flight easier to deal with"
Cons: "nothing everything was perfect"
Pros: "Punctual and efficient flight"
Cons: "Food was poor and staff were not at all friendly"
Cons: "Late ,always late leaving and Landing"
Cons: "3X3X3 plane configuration is my least favorite."
Pros: "Stewards were very polite and helpful. Even offered me extra meal without request. Clean, comfortable aircraft unlike most South East Asian aeroplanes. I recommend THAI Airways."
Cons: "Seat wasn't spacious enough but that is the case with almost all airlines if you are flying economy class. Food was prepared for Asian taste only. I guess that is understandable."
Pros: "All of the above mentioned service."
Cons: "All of the above mentioned service."
Pros: "Business class service was great!"
Cons: "Problem accessing the wifi"
Pros: "Business class on this short haul flight was fantastic, but sadly I don’t think this is the normal route it will take as I think they were testing it. If you can get one of these on long haul they are a very nice plane, individual compartments and some very modern touches. Windows darken without blinds, loads of space in your compartment and food was good even as just a snack."
Cons: "I can’t think of anything I didn’t like and if Thai Air have these rolling out for long haul I’ll definitely look at them against"
Pros: "Nothing - I had to cancel from China - took time. I then booked myself"
Pros: "Staff, service, and entertainment!"
Cons: "The food was very average. I have flown Thai Airways many times before and I remember the food being better."
Pros: "On this return flight, we had much space than several days ago. Thus, I enjoyed working all night during this midnight flight."
Cons: "The food was OK, but there should be some snack for awaken passengers."
Pros: "I like that I brought my noise cancelling headphones. Screaming babies are nobodies fault but careful preparation is helpful."
Pros: "Food and drink on board in business class."
Pros: "Overall flight experience is good. Wish they had more veggie options in Business class"
Cons: "Too much Thai. They switch off the entertianment 30 min before and then its all about thailand.."
Cons: "Long baggage wait time"
Pros: "the flight Vientiane-Bangkok was very good but departed 1 hour late. However the delay was very well handled: the assistant told me when I checked in and put a "hot transfer" tag on my luggage. A person was waiting at Bangkok airport and took me and another passenger through the transfer and both my luggage and I got into the second plane despite the very tight connection. Well done and thank you"
Pros: "The crew was very nice"
Cons: "Softer seats more wholesome videos"
Cons: "Food was below average"
Cons: "One of the lady flight attendant in the economy class seemed to be not in a good mood and was quite rude."
Cons: "Delayed too much except that, everything was good"
Pros: "Vegetarian oriental meal was good. Movie selection was good."
Cons: "Plane was delayed 1 hr. I was not notified on time to go make arrangements to go to the airport a little later."
Cons: "About cabin crew for for more smile"
Pros: "Crew, food, entertainment were all very nice. 5 out 5."
Cons: "The television got black out 6 hours before landing..dont have a choice but yo sleep."
Pros: "CX crews are professional as they are very customer oriented"
Cons: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"
Pros: "Amazing crew. Very attentive and great service. Wonderful flat bed seats"
Cons: "The check in counter service is terrible. Very unprofessional with terrible attitude. Can not pronounce the gate number clearly. After I clear up with him, he started gossiping with his colleague as it was my fault for not comprehending his English. How did Cathay Pacific become this way?"
Pros: "Crew was very nice and did what they could."
Cons: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."
Pros: "Easy check in and bag drop, staff available when help was needed. Felt comfortable enough to check myself in as every part of precessions was made clear"
Pros: "not too bad"
Cons: "not too bad"
Pros: "very friendly staff"
Cons: "seats could be more comfortable for long flights, better food choice"
Pros: "Crew on leg from Melbourne to Hong Kong terrible - Hong Kong to Boston good"
Cons: "Put a Priority tag on our luggage; Have the Pasta meal for someone sitting in the second row of Premium Economy and then let me eat the economy meal that you substituted instead of interrupting me four times to give me the Premium Economy meal that you said you didn't have. Use a plane other than th"
Pros: "Good selection of movies and excellent inflight entertainment overall. Service was excellent."
Cons: "Seats were very small."
Cons: "Slow and old entertainment system. Bad seats"
Pros: "The very nice lady at Hong Kong station who checked me in was kind enough to give me an upgrade when the flight was full."
Cons: "The food on Cathay still has not improved compared to other airlines'"
Pros: "comfortable seats with good leg room"
Cons: "Cabin crew did not offer much service. No coffee, tea or water offered."
Cons: "Everything is fine"
Cons: "No extra blanket was available."
Pros: "Little more leg room!"
Cons: "Continues to be incinsistent and spotty service."
Pros: "The service"
Pros: "The service"
Pros: "I enjoyed the good check in service, and the excellent lounges. As always, the overall level of service on Cathay was good."
Cons: "The utterly appalling seats on Cathay's old B777s are unacceptable for a premium airline. Non-reclining economy seats which are desperately uncomfortable for any flight of more than 1 hour, and completely unsuitable for an overnight flight. These planes desperately need a refit. Best avoided until this has been completed. The flight was overbooked, and the cabin crew seemed stressed and very busy. As a long term frequent flyer with CX, this was a very disappointing experience."
Pros: "Great crew, great service"
Cons: "Could use a greater reclining angle in economy."
Pros: "Great service and food as always. I sat in business class and the seats and tv entertainment center are so old now. Time for an upgrade"
Pros: "The new Airbus A350-900 is phenomenal. Big screens, spacious, great food selections"
Cons: "Absolutely nothing."
Pros: "The airline crew. Very attentive and immaculate"
Pros: "Crew were pleasant and courteous throughout. Food was not bad, but not excellent either, just airline food."
Cons: "Boarding was somewhat chaotic, with people queuing up early and no assigned groups. Seems to be the norm for Cathay unfortunately."
Pros: "Airline staff were all helpful and pleasant."
Cons: "No complaints"
Pros: "that is great flight. I'm very with fight"
Cons: "tiket issuing time some has mistake than we want to change very big problem, that take a hour and hour."
Pros: "מסך וסרטים ברמה טובה, המטוס עצמו חדש ובאיכות טובה. מרחק קטן בין הכיסאות מרגישים ברכיים בגב."
Cons: "היינו המומים - רגע לפני העלייה למטוס, בשרוול עצמו, לקחו את הנוסעים הצידה ועשו להם בדיקה גופנית ידנית. הכוונה מישושים מלאים בכל חלקי הדוף האינטימיים, ולפני שאר הנוסעים. החברה שלי היתה בשוק. הרי עברנו שיקוף בכניסה לטרמינל. ואין לי מושג אם זה בגלל שאנו ישראליים, אבל זה היה וולגרי ופולשני. הימנעו מטיסה עם החברה הזו."
Pros: "From above ---to serve us, without getting sick, great job by the crew.t"
Cons: "They had us board from gate 4 and they added a security station and we wandered around trying to find the gate. Someone should have stayed out there to tell us why we couldn't even approach gate 4. It was total confusion being seated in gate 3."
Pros: "Staff were friendly and helpful"
Cons: "The food was atrocious and this was business class. The toilet lights were so dimmed all the time you couldn't see what was going on. Last year we flew business class Cathay pacific from Hong Kong to Melbourne and loved it. This year we decided to fly from Melbourne to Dusseldorf and then from Frankfurt to Melbourne with this airline. Won't be doing that again. Why pay business class fares to be disapointed"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Pros: "Travelling with a 1 yr old, the extra leg room and space in the bassinet seats was appreciated. Service and help from staff was outstanding. Recommend for travelling with young children. Minimises the pain!"
Cons: "We were late leaving HK but that is all. Minor in overall scheme of the journey."
Cons: "Upon arrival in Hong Kong, Cathay representatives automatically re-booked my connecting flight to Taipei assuming I would miss the connection. This was not the case. I was able to get to the connecting gate on time. Cathay representatives in Hong Kong were rude and unhelpful in re-issuing my boarding pass for my originally scheduled flight to Taipei."
Pros: "Staff Food"
Cons: "Delayed due to rain (stopped us boarding, held in skyway for 15 minutes, had to run to another gate) Poor communication on delay/flight info."
Pros: "great service"
Cons: "Seats too cram feels like sardines in a can"
Pros: "Great crew, quick boarding"
Pros: "Quiet, warm water in bathroom sink. Movies"
Pros: "Great crew and nice food. Flight was a little quieter than previous which meant faster service and more space aboard."
Cons: "Nothing - it was a good flight."
Pros: "Crew were super friendly. Food was pretty good for airline food."
Cons: "Bag drop in Melbourne was poor - it took close to an hour just to drop bags. Flight was very busy. While food/drink was good, it did take quite a while to be served."
Pros: "I would like most of the employees of Cathay Pacific works in your company, they are very nice and also very kind to treat customers and kindly help us to solve problems during our traveling. I really appreciated. and I can say nothing but many thanks to all of Cathay Pacific employees. Ying Tao, SUN"
Pros: "The crew was very attentive directing us to other bathrooms as needed. Sitting at the bulkhead helped a lot"
Cons: "The baby meal is ideal for infants between 6 and 12 months of age"
Pros: "It was good"
Cons: "I didn't got my Indian vegetarian food"
Airlines flying to Incheon have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Incheon
Masks required on board, masks provided on flights to Incheon
Social distancing seating
Middle seats unavailable to book on flights to Incheon
Testing for antibodies, testing for symptoms for flights to Incheon
Waiving of change fees. Search flexible flights to Incheon