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I loved the comfort of the flight and the hospitality of the flight attendants!

They bumped us up. They overbooked the flight and we hurried to the next flight. We are a family of 5 with 13, 10 , and 6 year olds kids. Everybody was running to the next flight. We never been exhausted in our flights hust like we have experienced this week. Mismanagement in scoot and kayak.

Crews are not allowed to perform any service whenever the captain deems there’s a chance of turbulence. Even if it is perfectly smooth air.

The Premium economy class is not the same as some other airlines because there are no economy seats on these planes. Basically you’re getting an economy seat that’s a little wider. The seats are not that much more comfortable. The service and food experience is similar to economy class on other Asian airlines. There aren’t enough toilets for the entire plane therefore we are forced to share the business class toilets that are closed off with curtains.

My overall experience with Singapore Airlines is great. Will definitely fly Singapore airline again.

Good flight. The food was served a bit late, hence a hurry to finish before landing. Excellent crew and service

Great to have actual hot tastey meal on a flight. Well done

It was a great flight Food was great Crew was spectacular

Seating cramped; close to toilet, foul smelling and noisy, very unhygienic and disease risk Free and paid Wi-Fi NOT accessible at all - misleading advertising Very expensive sunglasses disappeared from back seat pouch. Coffee disgusting and cold

When boarding, after business class should be premium economy, but economy class already lined-up at the gate blocking premium economy to board. Singapore airline crew should done a better job to organize this chaos :( Thank you.

We did not fly and our agent has been uncilling and uncooperative to help us rebook flight. We will never use Kayak ever again to book our flights, and we will let our network of friends know that using Kayak is equal to losing $$$$$.

Absolutely horrible all around especially for such a long 13-14 hour flight - terrible food - ancient entertainment - legroom worse than a short air Asia flight - not enough toilets

Food was good, great communication by Pilot and Co Pilot, Crew very friendly. Slow beginning drink and meal service - over 2hrs into flight which disrupted overnight flight sleep. Entertainment systems was 3 Stars, my wife's was nonfunctional and had to call attendant 3 times to get it reset, mine the headphones and jack we're twitchy and keep going to muted volume.

The plane was very old and uncomfortable. Service was very slow!

I didn't travel from the start I changed my ticket long time ago

we bought trip insurance from you and could not use it. 'underrated' only return 50 % of trip cost. my doctor told me i have stage 4 cancer and that I might not live till the end of the month..

The food on this flight was just terrible. I have a wheat allergy so when booking I ask for gluten free options. The food given was inedible. The bread rolls were rock hard. Once board I was given one and the only thing I could do was eat the chicken slice and piece of tomato on it. Also given was 4 small cubes of fruit, 2 watermelon and 2 pineapple and a bottle of water. My husband had a regular meal and found his very average. Then the evening meal was also disappointing! Some dried out fish with spinach and 3 sticks of dry white sweet potato. No sauce …. 😳 again, the same fruit and water. The passengers had to wait a long time for the dinner food to be served. My husband just wanted to eat and go to sleep so he was a bit annoyed about that. We got off the plane and I was feeling quite hangry. Not enough food or a good eating experience. Emirates used to be a flight we looked forward to… now we are considering looking at other companies for the future.

Flights were both delayed. No luggage on arrival for the whole plane and no contact since submitting a PIR.

Nice selection of movies and TV shows. Plane was generally nice, not the newest but nice nonetheless. However, Emirates should have cancelled the flight, as hardly any flights flew out of Dubai at the time. Flight delays and cancellation was poorly communicated and passengers were left guessing and to their own devices on what to do. Connection desks were staffed too thinly, there was one desk with more than a hundred clients and just one poor lady. When I had my flights rebooked, I was told meal vouchers can be scanned using my boarding pass, nope. Was told to comeback for my hotel voucher, none. Had to book my hotel voucher the usual way through Dubai Connect despite having been told twice to comeback to the counters twice.

Flight from Dubai to Zagreb very bad cabin crew. Bad food

Overall experience was OK. Seats were truly uncomfortable for such a long flight. Food quality was mediocre at best. The staff was great though!

Being a platinum member, no attention given. No towel or tissue provided.

Fly Qatar Airways is always amazing. Their service and care for details is really very good.

No towels or tissue and chocolate and mint provided before arrival

For a short flight, Qatar Airways offers very good onboard service.

They made us deliberate waste time by holding our passports and boarding passes making us miss the flight

It was a really long flight from Doha to Philadelphia and it was overall a good one. The one area that I would comment on is that there is a lot of single-use plastic and disposables in the meal service for American Airlines. It would be great to see more circular options in the meal service to reduce the amount of waste.

Not impressed. Only allowed one carry on on such a long flight.

I found it weird that the quality of the flight different from Australia to Doha than the Doha to Berlin leg. The quality of the toiletries pack (was in a box from Australia) and then a proper bag from Doha. The biggest variation was the inflight entertainment, which had a significantly shorter amount of content compared to the Doha flight. My QSuite seat was also broken and did not recline all the way flat. Wasn’t the best and I wouldn’t be happy if I’d paid cash for the flight.

All over with Qatar airlines my experience was really bad due to delays and then putting me on different airlines and after 8 hours of wait I had to listen to their is no plane to fly for another 24 hours. Wore experience ever.

Awful. They cancelled my seats and demanded $1360 to rebook me

United failed me in cancelling flight to Chicago. Then put me on American Airlines standby to Miami for onward connection to RMO via IST. Standby failed. They looked me for Sunday morning 24 hours late at this point). Made it to Miami but Turkish airlines cancelled my seats and demanded $1360 to rebook the flights for the following day ! I went to United, spent two hours negotiating with Mr Ruis ? Who said he could do anything for me as he could fix problems that United caused in Miami. He suggested I call the 800 number. When I managed to.get through on my 6th call, I was on hold 2 hours and 30 minutes waiting for an agent when the call was cut off by United phone system. I went back to American. At last a lady , who had zero responsibility in this fiasco, helped me to find a replacement flight that night with Polish airlines to RMO through Warsaw at a cost of $968 including bag charge. I booked it with only a few hours to spare. The lady at American helped to recover and redirect my checked suitcase that had arrived in Miami a day earlier United customer service were awful. United partner Turkish airlines were horrendous and took zero responsibility. I ended up being late to my appointment overseas by 45 hours with zero compensation, no food vouchers, no replacement flights until I found one and paid for it myself. I reporting the entire fiasco to the secretary of state for Tennessee for law violations and refusal to remedy and compensate. I now need help to extend the trip by two days but United are not responding to communications

On my flight the menus showed different food and different was available. I think that was a miscommunication maybe. Other than that flight was wonderful.

I took a nine-hour flight in economy class, and the seats were quite comfortable. I even managed to take a long nap, which rarely happens. There was a good selection of movies, and the complimentary kit included socks, ear plugs, a sleep mask, lip balm, and a toothbrush with toothpaste.

Horrible customer service , employees are rude , angry and can’t speak any language other than Turkish well,

It was ok. This flight was for my 80 year old grandparents and when they arrived to Beirut no wheelchair (as requested) was waiting for them. My grandpa had to pick up his own luggage, he got soooo tired. No one to help him as we submitted the request ahead of time

Inflight wi-fi is below par and difficult to access.

Food was bad crew a bit nicer than other flights seats uncomfortable too

I was in business class, without the business class amenities. Large seat with lots of legroom, but no TV or bed. Food was okay, but I did enjoy the Turkish red wine.

Excellent service and comfort from the moment you check in. Flight crew is hyper focused on making passengers comfortable and at ease. It’s like a flying hotel!

Access to movies was nice, food not bad, and landing was smooth. Cramming us in like sardines is not fun. A little more space to bend down to get a bag or not touch my neighbors arm because we’re so close would be better for a 9 hour flight. Whomever designed the seating and you, who bought these planes, clearly are NOT interested in customers’ comfort. So stop pretending you do. Also, if you want traveler’s to check their bags so there is space to store carry one, don’t charge so much to check baggage. Seriously?!

Our flight was delayed and this caused us to miss our connecting flight. During the flight I noticed that BA had already rebooked us for a different flight the next day. Although technically we hadn’t missed our connecting flight yet! We were stuck in London overnight causing us to miss all subsequent plans we had (hotel already booked in NY and a flight home to Chgo)! This cost us over $400 in fees to change everything

Ticketing was a bit misleading. Was not immediately apparent that the tickets included no check-in luggage allowance.

The crew were very friendly and helpful. Also, the airline was very strict and not very helpful when I wanted to start by boarding from Heathrow airport instead of Glasgow international airport. I stayed 10 hours in the airport and no hotel or any form of compensation was provided. That sucks.

After British Airways flying with Qatar was a breath of fresh air. All the little things that make a long haul flight awesome. Efficient, friendly, genuine. Amazing.

Cancelled our flight due to weather. But didn’t rebook us on the next available flight. Had to spend over 5 hours on calls to get on a wait list: and then whole day at the airport to get ticket confirmed. Absolutely terrible. Need to shut down airlines if they cannot perform basic tasks such as rebooking for their own cancellation

Food could have been better. It was much better on the LHR to SFO leg than on the return leg.

we loved leaving on time, and appreciated that they were able to move our seats around at the gate

Very bed boarding, there was overbooked and make a lot of problems and noises

Terrible- the flight time was delayed and then I was denied boarding because I arrived at the new time of departure