My only complaint is that the flight attendant that I encountered was not receptive, unhappy to help me out prompted for help with my carry-on luggage to be put up into the over-head compartment. At time of booking, I’ve informed the customer service about my medical-surgical history necessitating assistance in carrying luggage(s)/baggage(s) especially lifting over head. I know crews’ policy of doing such. But, there should be exception(s) to that rule; a consideration for disabled people.. Especially noting given the passenger’s med/surg’s history. Hope, something will come out of this survey. Thank you for your kind understanding and cooperation regarding this issue. So I can still continue flying with any airlines in the near future.
Food was very mediocre. Economy is pretty uncomfortable. Crew was excellent and responsive.
This was serviced by American Airlines. Not as great as Japan Airlines. The LAX domestic airport is not a great airport. We needed to take a shuttle to go to the gate. Mind you, this is just a connection, but we had to go to security again, which is a hassle after a very long flight from Japan. It makes sense, for our checked baggage to be picked up and moved to the other carousel for our final destination, but for us doing the security all over again, pointless. We had our boarding passes already when we were still in Japan, yet we had to start from zero again when we arrived LAX. There should at least be a different line for connecting passengers without going out like it’s our final destination. Next time, I will try to book our flights from any foreign countries non stop to my destination.
The flights were on time and the cabin crew were very nice. The only downside was that the food was not good
In general, Japan Airlines was great! The flight attendants are kind and attentive. I was surprised to receive a late dinner on this flight, as most U.S. airlines do not serve a full meal. Because of this late meal, the lights in the cabin were not turned down until very late. I was hoping to sleep, but couldn't with the lights on so late. Also, this was a red-eye flight. Food was delicious and plentiful. Seats are very comfortable!
I wouldn’t know, I tried to contact you days before to reschedule my flight back to Okinawa but you left me on hold for 2 hours. I tried calling multiple times and not once did you pick up. I had to spend 2000 dollars on a one way ticket back to Okinawa because I couldn’t get ahold of you guys to change my flight.
Underpricer is a terrible third party service that couldn’t change three letters on my boarding pass in time to make a flight. It cost me tons of money to have to buy a new ticket with JAL. I’m extremely let down with Kayak using such a sketchy company with horrific customer service.
I liked- timely took the take off I disliked- food for ANML was not served even after request, ASVML was really bad, the cleanliness of seats were not up to satisfactory level and I had to use my own sanitizer. Even basic sanitizer packs were not served, cabin crew could be more friendly as I noticed their behavior against other fellow passangers who were not speaking English well.
The crew was nice, the food could be better, and at least 2 bathroom stalls were out of service.
Good the crew was nice very kind and very helpful
Positive: It was refreshingly easy and polite check-in and boarding staff. Flight was on time and Helsinki is a very well-signposted airport. Shopping was nice as well. Flight was not full and I had lots of space in economy. Flight was perfectly on time. Negative: Food and drink not very good, but that it is normal on any airline. Didn't expect anything else.
Business seating is soooo uncomfortable. You can sit straight up or lay down. You need pillows behind you because the back doesn’t lay down. Those are need to “prop” you up. The chair has no padding whatsoever. Food was gross. I’ve eaten on Finnair before and the food was exceptional. This time it gave 2 people in our party diarrhea. It was the chicken dish. I took 2 bites and didn’t eat anything more. The flight attendants were nice. You needed an additional lounge in Terminal D at DFW Airport. After waiting 40 minutes to enter, we finally gave up and went to a bar across from the club doors. I’m unsure if I’ll ever book a Finnair flight again.
Very good seat, very comfortable, good food, and good service.
It was a good flight, very comfortable seats for sleeping in business class. Probably the most comfortable business class seat I've ever had (20+ times in business class on various airlines). Service was good, but the only downside is my screen didn't work and it had to be reset multiple times to get it to shut off. I had to block my eyes because the screen was white almost the entire flight and I wore an eye mask when I slept. But when eating and reading in my seat, my eyes hurt because the only way to turn the screen off was reset it and the screen would only be off for a few minutes at a time.
Everything was wonderful! AirBus seats are more comfortable to sleep in as compared to the Boeing planes.
All reviews good because...flight from BWI to London ,economy seats was miserable. I usually book 1,step up from economy but this would have added 1500 bucks 1 way. Bit the bullet and upgraded for retun flight, otherwise all ratings would have been rock bottom.
Great. It was awesome to have boarding from the front and back of the plane as it made the process go very quickly
It was okay. The airplane was a little smaller than a flight from Thailand to Helsinki.
Wish that everyone would board the back of the plane first. Also let kids on first. The gate wasn’t open at arrival and we waited 45 minutes to takeoff. They made up for time in the air.
This was an absolutely exceptional flight. The flight attendants were extremely attentive and very friendly. They seemed to go out of their way to make us comfortable and to make sure that we had everything we needed., We were in business and were very happy with the size and the details for our pods. We would definitely recommend Finnair and will definitely be flying with them again.
Very poor No information given to why we turned around.. No one at airport to help
Top, only problem about Weather but not depended Qatar Airways. Anyway staff offered kimbo Refreshments
Same as already mentioned. This was more comforting as I got my aisle seat for my knee.
This flight was a very good trip for us. The crew were very friendly and helpful. They made arrangements for my husband to have assistance in boarding. We were not expecting a meal, so it was a pleasant surprise on this short flight to have a meal and beverage from a very courteous crew.
Flight departed punctually on time. Unfortunately it seems because the destination airport is a secondary airport the airline sees it fit to operate a plane with lower comfort and offerings. There was no inflight entertainment, wifi or let alone a screen to at least track flight status for remaining flight time.
You are the best, keep up the good work. Thank you for allowing me and my family to fly with comfort.i am waiting for upgrade some day. Thanks again
Friendly and discreet staff. Could have done with a few more offers of water/snacks overnight. Movie and tv selection notably poor. Seats not especially comfortable
All good. Over four hours flight if provided snacks like Qatar Airways would be better
As good as you can expect an economy flight from Europe to Australia to be. Nothing agains Qatar, just feels like every new generation of plane gets tighter.
Lobster starter in business class was not good, tough, served cold, and without butter. Movie selection was missing latest releases, did not offer older classic, high quality movies
The connecting flight experience was okay. Flight crew's service were great upon settling. However, it wasn't the same as previous flight. Flight crew were okay - friendly, however, not as accommodating.
Majority of the staff were simply awesome and very very supportive and helpful
Typically great service from Turkish with comfortable seat and amenitie, good food and great attention from staff.
Awful experience in Indigo, check in lines were very long with inadequate staffing. Had to wait in a warm stuffy plane on the tarmac as the flight was delayed.
it was great honestly for the melbourne flight a kit with blindfold and slippers was probided to each passenger on the seat and the food was really great will definitely recommend people take turkish airlines for travel not just on the sin-melbourne route.
It was disapointing during the wait in Cancun. It took several hours to clean and they told us during that time we could not stand, use the bathroom, have service etc.
The seats were extremely small. Boarding was not communicated correctly. It wasn’t a pleasant trip.
I had issue with my boarding pass. When I arrived in London Gatwick Airport. My e-ticket wasn't scanning and had to do a lot of back and forth with Air Transit I order to board my flight, which I almost missed as a result of this.
Very bad experience with turkish airline tk 0001. Very uncomfortable seats and food ran out and crew was not helpful
The airline could improve its business class seats and privacy in line with its competitors.
1. One of the crew who was managing the crowd in the business class line specifically asked me if I am travelling by business class while I was standing in the business class designated line. She specifically was asking only me and no one else. Seemed to imply that I may not be aware of it and may be I don't belong there?(Based on my color?) 2. The business class seats in the aircraft was average regular economy seats with middle seat kept free.
We left 1.5 hours late therefore missing my connection. The airline didn’t give vouchers.
Horrible seats. They were just coach seats with the middle seat blocked with a dirty seat tray.
we were able to make it to the connecting flight in Frankfurt to Copenhagen thanks to Lufthansa crew. The ground crew was waiting at the gate and received us and took us through special runway entrance and immigration check. We were on the plane at 10-09 am for 10-10 departure. Thanks to Andre and the other lady for mission impossible :)
I meant this flight was not good, the one from Tirana to Frankfurt was better!
Small plane, only two bathrooms, no screen for videos. Not wide enough seats
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
The aircraft was old, there was no charging sockets, and the seats were narrow and uncomfortable even though I had exit row premium seats.
Nearly every flight was delayed, I missed a connection at one point and the solution was unbearable. Added nearly 12 hours of travel time to my itinerary and was given no recompense.
I wouldn't recommend Lufthansa otherwise. We took this flight only because our flight to Kittilä got cancelled and Lufthansa offered a replacement which would have been two days later, with a night in Frankfurt and another in Munich. We refused the replacement but the staff at the airport entered in the system claiming that we accepted the replacement.. We didn't get the full refund because of this.
