|Flights arrive in||England|
|Flights depart from||Brisbane|
|Airlines||Malaysia Airlines, China Southern, China Eastern, Royal Brunei Airlines, China Airlines, Virgin Australia, British Airways, Singapore Airlines, Etihad Airways, Air France, Korean Air, Virgin Atlantic, EVA Air, Emirates, Thai Airways, Philippine Airlines, KLM, Qantas Airways, Austrian Airlines|
Pros: Friendly staff, smooth ride, easy boarding
Pros: Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing
Pros: Everything was really good
Cons: But the flight left and arrived 30 minn late!
Cons: I haven't even made it to my destination yet.
Pros: Check in was super easy, flight left on time , arrived early baggage was delivered in 10 minutes.
Pros: Flight was on time, crew was very professional and worked hard to please the passengers in service and care. Food in business class was really good, and in fact, were generous portions. Surprisingly good choice of movies in entertainment.
Cons: No sweeteners fondrinks like coffee, just sugar. I would really suggest to China Southern to stock sweeterners for passengers who don’t use sugar.
Cons: Seats were very small and uncomfortable. Checking in to the flight was horrible and took a very long time.
Cons: NO option for vegetarian food only chicken and beef are not suitable for all passengers.
Pros: Very clean, new plane, excellent boarding and flight. Good entertainment options.
Pros: China Southern has great equipment. They are always well maintained and clean. The seats in main cabin are very comfortable. A great value!
Cons: As an English speaker, I find their service announcements on board often lack in clarity, but they try. I always stroll and enjoy engaging in flight crew in casual conversation about their thoughts of the equipment, schedule, plans during their layover. I find on this more personal level, they relax
Cons: Couldnt board plane because passport about to expired.i didnt know. I would love a full refund so I can go to Thailand in December and Vietnam in October.
Cons: Customer service
Pros: There were a lot of empty seats around
Cons: If there were so many empty seats maybe allow people to spread out more
Pros: Die Sitze waren richtig bequem, es war ein neues Flugzeug. Auch in der Economi hab ich sehr gut gesessen.
Cons: Maybe it is foot to have one German Stewardess, I had one chinese / englisch Speaking ones.
Pros: There was nothing to complaint about. Thanks for the great sevices!
Cons: Nothing yet.
Pros: Service, food served.
Cons: Economy class legroom is too tight and not comfortable.
Pros: legroom good despite A320 being much inferior to B387 Found an aisle seat helpful to older passenger flight on time cabin crew friendly and efficient selected fish meal.bangus..very good did not miss alcohol captain spoke normal English happy with travellers prayer good airbridge on arrival with nearby toilets pleasant arrival procedure for overnight stay
Cons: A 320 necessarily lowers the quality compared with dreamliner eg access to toilets and aisle width and entertainment system at manila the`woman at checkout spoke very poor english so had to repeat several times... and she expressed doubt about any seat vacant as`i was late in the queue.. she resolved this by passing me to her supervisor no other problems
Pros: No problem
Cons: Service can b warmer Practically no entertainment, just a common screen
Pros: Service was outstanding and i rate them high her than Singapore airlines! Amazing crew who provide regular service With a smile and provide extras ! I cannot speak highly enough of this Arline. They just ooze class!
Cons: I was sitting around a lot of families with kids
Pros: I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare
Cons: BYojet shouldn't be with Kayak get rid of them.
Pros: Excellent customer service with every question
Cons: One hour departure delay due to technical checkup but I’m glad they fixed it prior to taking off.
Pros: The staff was very nice and allowed me to change my seat to be near the door as I had a connecting flight fairly soon after arriving in Manila. This flight was very comfortable and excellent.
Cons: There was no movie but that is Ok. I just read
Pros: Restroom was kept clean throughout the flight which impressed me
Cons: Some of the courses in the dinner were excellent like the soup and appetizer. Other items were off, like the entree. Wine selection could improve.
Cons: Seats very uncomfortable. Food awful. For a long flight-impossible to be comfortable.
Cons: Queuing lines could have been more organizered. Using stanchions would have helped organized the process. Also no one could hear the queuing instructions. Otherwise great flight!
Pros: Crew fantastic Very comfortable
Pros: The crew did well/
Cons: More information prior to boarding as to why we were 2 hours delayed.
Cons: Crew asking borderline rude questions, e.g., didn’t you hear...
Pros: Felt Cheap
Cons: Felt Cheap. Not even an entertainment center and no one on flight could make the app download or work.
Cons: Better business class seats
Pros: Selection of films was good
Cons: BA business class is getting tired and very odd configuration. Ran out of choices for food and breakfast looked like there was not enough to go round. Overnight flight, but food not served for about hour and half, and breakfast served 2 hours before landing.
Pros: Good crew, friendly and plane was spacious and well equipped
Cons: Boarding and waiting to exit the plane were both very delayed
Pros: Friendly Crew
Cons: The timing of the food service vs hours of flight
Cons: Delayed, twice!
Pros: On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment
Cons: Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed.
Pros: Crew amazing. Seat super comfortable
Pros: Perfect timing
Pros: Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god
Cons: Singapore Airlines is so wildly overrated. The service is frequently poor, and the cabin environment dirty and old unless flying on their very latest planes. Even their A380s are now stale and musty. Not nice.
Cons: Everything was great
Pros: Good value for money.
Cons: Slow processing at boarding with unnecessary additional bag search.
Pros: Crew was fine.
Cons: The food quality was really bad with no alternatives. All passengers with vegetarian food option were complaining.
Cons: I wish I knew that I could have get a room or food vouchers when I was ordering an e ticket(
Cons: My Baggiage is extremely damaged which is so disgusting and there is no way to report it
Cons: wine selection divider between seats
Pros: The crew was friendly and always came around with water.
Cons: The “vegetarian” option was tuna which isn’t vegetarian and there was no vegetarian snack. With the hundreds of dietary and religious food restrictions you would think having a vegetarian option would be much more attainable.. They also didn’t make an announcement about our flight being late.
Cons: Two hour delay meant we missed our connection. Then given a very late flight and had to haggle for ages to get earlier flight and told we should pay extra for it!
Cons: My entertainment device did not work the entire flight.
Pros: Preference given for those requiring extra help boarding
Cons: Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane.
Pros: Crews were all amazing!
Cons: Boarding was not announced clearly
Pros: Exceptionally trained and attentive staff. Clean plane.
Cons: More entertainment options.
Pros: Yes, crews were excellent
Cons: Boarding of passengers should be clear
Pros: bibinba(korean food）was very good rfor me.
Cons: Bad entertainment system
Cons: The food is not very good at all. One mediocre meal served soon after take-off, then for the rest of the flight tasteless, cardboard pasties and wraps.
Pros: Great crew, comfortable and smooth flight
Pros: Food was very good
Cons: Economy passengers kept coming onto business class as our crew member was absent to often and didn’t police it
Pros: Nobody are better hosts than the British. Great service, lovely people.
Pros: Great crew and very attentive
Pros: Being able to check bags and get boarding pass at Taipei Main station prior to boarding MRT (similar to Hong Kong) is a very useful convenience. EVA staff there were extremely pleasant and helpful.
Pros: On time boarding and no delays Crew and staff are very professional and exceeds customer's service
Cons: Food need some improvement
Pros: EVA Air is an excellent overall airline.
Cons: We were traveling only with carryons. The body of carry on itself weigh more than 5 pounds. The check in guy were being difficult just for four lb extra and made us check in one bag which caused us inconvenience later going through baggage claim. Inside the flight passengers had heavier luggage.
Pros: Crew were great, entertainment was great, all in all a really comfortable flight despite not getting an aisle seat which would have made it even better
Cons: I discovered when I hit Dubai that despite having an eight an a half hour layover that I didn't qualify for the free hotel I thought I did qualify for as someone with an eight hour plus flight so that was a little disappointing have had it before so assumed it was on all flights but that ended up being a negative surprise...
Pros: In general, everything as expected, some crew members were even extra nice.
Cons: When checking in, they were quite slow and they didn't seem like they wanted to be helpful. Some crew members were not as helpful as when we were going to Brazil, and even the way they communicated the rules was not always very nice, but not rude either.
Pros: Crew was great
Cons: Not enough room for baggage
Pros: Flight attendants are very friendly, actually smile, rather than scowl at you, as so many of the American carriers do.
Pros: nice comfortable flight
Cons: depaert on time
Cons: No clear direction at boarding for lining up
Pros: checking in, the agent pointed out that I had a middle seat. I thought I had reserved an isle. She fixed it.
Cons: boarding using bus!
Pros: I like respect that worker in airplane did it
Cons: Food and price
Pros: Everything ran smoothly for the Melbourne to Bangkok leg of my flight. New plane, great entertainment, and great service.
Cons: Overall great experience.
Pros: Crew is approachable and the food is fine.
Cons: To make sure the plane is properly check before the passengers enter the plane. That is SOP. Dental kit or toothbrush and toothpaste should be ready dont wait the passengers will request or ask. Hoping you will considered my evaluation coz the ladt time I took Thai, its nice. Thank you!
Pros: On time flight
Pros: Lots of space and warm, soft, pillows and blankets.
Cons: My entertainment remote didn’t work and they ran out of mango juice and the bangus.
Pros: Some of the crew are really friendly and accommodating.
Cons: Space was very tight. I can’t imagine how the tall people can fit.
Pros: Crew was very welcoming
Cons: A little more leg room.
Pros: No and No
Cons: Was in business class and service is poor. Food was mediocre and service was not at par as other business class airlines. Toilet is dirty most times and lacking toiletries. Very unsanitary. Only thing good is all service staff always smile but lack proper and on time service training.
Pros: The crew was amazing and the food was great.
Cons: Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress.
Cons: Larger meals.
Pros: great crew and comfortable flight.
Cons: sceens in the plane to show map and direction of travel
Pros: The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)
Cons: A lot of delays, on both flights. We spent twice as much time waiting than flying.
Pros: The crew were really helpful with people who had tight connections because of the delayed flight
Cons: I wish they had WiFi
Pros: Slightly wider seats
Pros: The Sydney lounge is amazing and the entertainment options are excellent.
Cons: Inflexible on making food available at times other than when the crew wanted to feed people, making no extra effort, or even acknowledging emerald status.
Pros: On time and efficient
Cons: More than a biscuit for lunch
Pros: Very smooth, on time boarding. Food quality
Cons: The food is served on a tiny tray that only has room for the hot dish. Other items are piled on top. Recipe for items being dropped, getting crumbs everywhere and generally less comfortable eating experirnce. And stop using plastic cutlery!
Pros: NOTHING - THE TRIP WAS A NIGHTMARE AND I WILL NEVER TRAVEL WITH QANTAS AGAIN IF I CAN HELP IT. QANTAS WAS ALWAYS MY FIRST CHOICE BUT I WILL GO THE LONG WAY ROUND TO AVOID CREW & CONDITIONS LIKE THAT AGAIN. NO PILLOW,BLANKET OR TOILET PACK AND THEY RAN OUT OF FOOD. I WILL TELL EVERYONE ABOUT THIS!
Cons: Dark haired male crew member extremely rude except to two in row I58 & J58 who got 5 beers before departure,Food before everyone else, a gift pack from 1st class given before landing. I was refused extra bottled water. No entertainment the whole flight, Loud buzzing in galley 60H entire trip.
Cons: The crew dropped the bottle to the head of my son.
Cons: Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly
Cons: Seat !!
Pros: From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!
Pros: The crews are very polite.
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