Their website didn't work when I tried to pay in advance for the baggage and seat assignment. I tried more than 20 times, from two devices, two browsers from my laptop, with two different credit cards, wasting huge amounts of time. Then they had the nerve to still charge the offline service charge for paying at the airport despite my clear description of all the time and effort I had spent on their miserable website. And they only accepted cash which required an extra ATM trip.
- My attempt to upgrade my seat online resulted in my existing paid ticket being put on hold 'Pending Payment' which took nearly an hour to sort out. - Gate was change at the last minute from 5 to 2 sending everyone scrambling. - Once on the plane I was never offered water, coffee or a drink despite being seated in an upgraded seat in the front row. Passenger beside me was showered with attention though...i was essentially ignored. - Plane was nearly an hour late departing resulting in even further delays into Singapore circling waiting to get in the landing Q.
It’s a no-frills, budget airline. As such airlines go, this one is better than most. You won’t get any legroom and you’ll be nickel and dimes at every turn, but if you go into the experience with that understanding, you’ll have a reasonably comfortable, on-time flight without paying a lot of money.
There was nothing I didn’t like that I felt would have been better on a different budget airline. If you don’t like non-existent legroom and the lack of free frills, you shouldn’t be flying this airline.
It was fast and eay
The plane seats was a bit dirty. There were lots of left over crumbs on the seat. Bathroom is somewhat dirty too with staines
Typhoon LAN was the worst typhoon to hit Japan in 40 years and I requested to change my flight since the Typhoon arrived the same day as my flight. I was told that they would not waive change fees and I lost all vaule to my ticket worth over $800. Called many times but they were not helpful. Other airlines waived the change fee.
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