Daily cleaning, installation of cabin HEPA filters on flights from Malaysia to Adelaide
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Scores according to KAYAK customer reviews
Pros: "Crew was excellent"
Cons: "Better seat cushions"
Pros: "Smooth boarding"
Cons: "If they could serve a light snack would be good"
Pros: "Plane was super clean and comfortable. A long flight but we'll cared for by host."
Pros: "Very comfortable; excellent service"
Pros: "What can I Say. It's Singapore Airlines"
Cons: "Left 45 minutes late though we boarded on time. Pretty bad for a 50 minute in the middle of the morning."
Cons: "Raise the cabin temperature"
Cons: "The person next to me had a distinct body odor."
Cons: "I recomended yo my friend"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "Crew , announcements were restful , not loud and blasting like some airlines"
Cons: "Nothing Singapore Airline is Super Lufthansa food lousy , late leaving Kuala Lumpur, missed our connection assigned to a later flight, running to catch rescheduled time and changed gate."
Cons: "For better leg room in business class go for the bulkhead seats"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Everything food was better selection and allowed me to taste bali food before arriving. The seats were comfortable on the last plane Thank god"
Pros: "On time Smooth landing and take off Airport was beautiful, nice clean toilets Lovely and polite staff on board Food was okay Nice range of in-flight entertainment"
Cons: "Air port does not have automatic internet connection We were there for 8 hours with no internet because we had no international roaming to receive the PIN via SMS. The four PINS generated by the counter staff did not work. We all took turn to try to no avail. by then we have walked too far from the counter we could not be bother going back. No airport that I've been to had poor internet service connection like this airport, yet it is supposed to be THE WORLD'S NUMBER ONE AIRLINE. We boarded at 11.30pm, last time we flew with them they gave us supper. Last night they gave us only water. We went to sleep hungry till the morning. Since when they started to operate like those cheap airlines that you have to pay for your food? And the night package did not have eye mask.... how could we sleep... ? Singapore airline could learn from Qtar. Very very disappointed."
Pros: "Everything from booking, online check-in, self printing of Boarding Pass, BIz Class lounge, Flight. Flight too short (KL to SG) for me to eat and enjoy the inflight entertainment."
Pros: "The inflight entertainment was great, lots of movie selections"
Cons: "The leg room was horrible. Honestly the worst space I've ever had in a flight. I was shocked considering Singapore air is considered one of the best airlines"
Pros: "Seating was spacious, crew was attentive. Boarding was efficient."
Cons: "The food choice was not pleasing to me."
Pros: "With Singapore Airlines the service is always good I actually paid extra to fly them after three weeks in India"
Cons: "Older plane with a fair amount of broken down details Plugs don’t all work, magazine pocket had rips, etc.... could be that they allocate resources to different markets"
Cons: "1 hour delay of departure"
Pros: "Same as my trip to Japan. Crew was great, boarding was easy, seats were pretty comfortable, food was great, and entertainment awesome. Gave socks and toothbrush amenities, along with the normal pillow and blanket."
Cons: "It felt a tad bit hot in the plane. No personal vents to adjust to one's own desire."
Pros: "I do like Singapore airlines and all the rest of the airline stuff apart from the entertainment system was great!!! (Unfortunately since there was no USB or seat power my iPad fairly quickly ran out of juice...)"
Cons: "The entertainment system was soooo old. In our seats it was non-functional. The plane wasn't too full and so I scooted over to the isle seat next to mine but again the resolution on the screen was so bad I couldn't read the intro comments to the movie, etc. They desperately need to update the entertainment system on that plane."
Cons: "We stopped in Korea for two hours, that was not listed on my original itinerary. Then we were late to get to Singapore. My seat was very very small and I was seated next to two very large ppl."
Pros: "I reallyiked th service from the crew"
Cons: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pros: "great crew service. my first time flying with singapore airlines. they delivered!"
Pros: "The service from the Singapore Airlines is always impeccable. The food is delicious. The business class seat is spacious and wider than all the US airlines. There are plenty storage space in your seat space. The entertainment system has many choices and has a lot new release movies and shows."
Cons: "Unfortunately, the ride on Boeing 777 is not as smooth as the Airbus'. The noise in the cabin is louder. The seat is comfortable but the bed is not. First, the flat bed is not transformed by a button and it needs a physical person to flip it over. The mat is thin and I can feel some hard edges while lying down. The noise from the engine transmits to the bed and it is hard to sleep even with the noise cancellation headphone."
Pros: "Friendliness and efficiency of crew. Comfortable seats and in-flight entertainment."
Cons: "Not much. This airline is up there with the best."
Pros: "Nothing specific"
Cons: "Menu is average but get they need to cater for wide variety of tastes"
Pros: "The business class bed was the best I have yet encountered. The food and service were great. And the stews? Gorgeous and so agreeable. One young lady even helped me with my back injury; turns out she was studying physical therapy. You can't find a better ride than that,"
Pros: "I like the personal TV, my foot rest and water holder frequent water serve,"
Cons: "For me coffee is too strong, and I like the food on the way to Tokyo better than on the way back to LA"
Cons: "My Vegan meal was terrible."
Pros: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."
Pros: "Not much turbulence"
Pros: "Hard to find lounge for bclass users"
Pros: "Neat & clean flight.good cabin crew members.good service."
Cons: "Food served was not so good. Toilets are very small compared to other flights..speacially SFA - Singapore flight."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Good service and entertainment."
Cons: "I didn't like that the flight from Singapore to Mumbai was of a lower standard."
Pros: "The staff were very friendly and it was a smooth flight with a great choice of entertainment."
Cons: "However I don't eat pork & they ran out on chicken dishes so I missed out on a meal."
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Staff on board were lovely."
Cons: "I asked to be placed in a seat as close to the front as possible as I suffer from motion sickness in the back of the plane. I was placed in the back row all the way to my destination and all the way home. I vomited 8 times and felt very sick. I did notice that there were many seats available in the front of the plane but they are never given out as women with babies and children always get them and then single travellers like myself are made sit in the back. I travel a lot, I usually fly Qantas and they are very good at providing seats closer to the front. I will be reluctant to fly Singapore Airlines again due to the fact that they were not accommodating at all."
Pros: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Cons: "Entertainment interface showing its age."
Pros: "Service was great, food was alright, was able to move from a middle seat to a window."
Cons: "The flight I was supposed to take from Nanjing to Hong Kong by Hong Kong Airlines in the afternoon didn't exist so I had to take a morning flight. Was given no warning and had to check on my own. The Singapore Airlines flight was on time though."
Pros: "Food was exceptional"
Cons: "Breakfast was pathetic. Not fresh. For 16 hours flight only two meals were served and no snacks were provided"
Pros: "Great food!!"
Pros: "Add snacks between the males"
Cons: "Thank you"
Pros: "So so"
Cons: "More care and warmth"
Pros: "Staff were very good . Business class very comfortable. I had low salt menu which was very comforting to be able to choose as salt not good for me."
Pros: "Amazing trip Qatar airline is great"
Pros: "Very pleasant and comfortable flight with QA."
Pros: "The crew was amazing and seat very comfortable."
Cons: "If I did not have to spent night in Doha waiting for connecting flight."
Pros: "Crew is good. Flight got delayed"
Cons: "Food is good."
Pros: "Crew was fine, polite and helpful. Seat was not so comfortable as i am tall (no leg room)"
Pros: "Great food and service. I like the short layover / transit time."
Cons: "Multiple security from Doha to Chicago. One should be sufficient."
Pros: "Crew was exceptional. QSuite very comfortable."
Pros: "The crew in the plane was very supportive and assisted us with the baby and have provided all possible comfort"
Cons: "we have booked a wheelchair to carry old grandmother with permanent injured hand and the baby to the plane, and we have confirmed availability of the same by calling QA office in Qatar. However QA did not provide a wheelchair during check-in at Paris Charles de Gaulle for whatever unjustified reason"
Pros: "The crew was very friendly and helpful throughout the flight"
Cons: "The boarding process in Chicago wasn’t great. Zones were not used"
Pros: "Good aircraft, crew attentive."
Cons: "Food was poor."
Cons: "The time of flight changed 1:30 hour erlier and we did get noticed we were about to miss the flight it’s so annoying but at the end we catch it"
Pros: "good crew"
Cons: "plane hadn't been cleaned (trash/food garbage in the seat pockets), plane was very hot"
Pros: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Cons: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."
Cons: "The changed the time of flight had to wait airport for 5 hrs"
Pros: "The service and food."
Pros: "another whole row to myself which meant i slept for most of the flight. food was ok, not as good as on the first flight."
Cons: "headrest is no rest at all, very uncomfortable as it does not adjust other then up or down."
Pros: "Jain meal was quite uninteresting Flight was too packed Cabin air stale and dry"
Cons: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."
Pros: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Pros: "smooth flight"
Cons: "- the baggage drop off counter guy was rude, so was his supervisor, they forced us to check our carry-on luggage and made it as they're doing us a favor for not checking our backpacks - there was a problem with the flight and got delayed 90 min, we missed our connecting flight and had to stay in DOH airport overnight - the food was really bad compared to other flights by QA, my wife got food poisoning from their food"
Pros: "The cabin crew, the cabin crew, the cabin crew. Enough said. They are thoroughly trained and exhibited unparalleled professionalism"
Cons: "Ground/baggage handling in ATL. Bags took 40-50 minutes to show up on carousel. The ground staff at ATL dropped the ball when everything else was going so smoothly"
Pros: "All around a great experience."
Cons: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."
Pros: "Good legroom, friendly crew."
Pros: "The aircraft from US to Qatar was upgraded and looked new. I love the new on demand video streaming, the touch controls are precise and better than previous version"
Cons: "I wish the airline was a bit more organized with boarding. I saw people with other zones boarding even when they were not called. The air hostess was friendly but I kinda got a feeling that she is doing me a huge favor when I asked for something more."
Pros: "Lost bag"
Pros: "Good, attentive service by the crew."
Cons: "light breakfast and light snacks for an 8-hour flight? come on!"
Pros: "Everyone on duty!!"
Pros: "Comfortable, attractive, nice music, good food, nice crew, on time, easy takeoff and landing! What else could you ask for? ;-)"
Pros: "It was just a lovely airplane with a lovely crew. Also, good airplane food."
Pros: "Customer service was super! Entertainment package was nice, many current movies worth watching ."
Cons: "No Wifi on flight !!"
Cons: "qatar airlines has some old airplanes foods are not good"
Cons: "They never gave my baby's stroller when I landed at my destination..i.e. Houston. They said I have to pick it up only at baggage claim..and I had to carry my baby with 2 hand luggages all the way through immigration until I reached baggage claim...very disappointed with this. ..Other airlines handed the baby stroller as soon as you got off from the flight.."
Cons: ",also I had to wait for longer time again due to less people for wheel chair assist.."
Pros: "The airline did not give me 2 seats next to each other like I had booked more than 6 months prior to the trip. They refused to give my friend and I the 2 seats I had iriginally paid for and booked so we were stuck in the very last row of the entire plane with no reclining seats and terrible service for over 13 hours . Completely awful and really disappointing"
Pros: "Seats are very much smaller in economy. Hotel accommodation was no where close to good in comparison to Emirates or Thai."
Cons: "ANAZING flight staff! Friendly and courteous!!!! Loved them on all four flights!!!!"
Pros: ". ."
Pros: "Everyone on board was pleasantly and helpful and that goes a long way."
Pros: "Qatar Airlines was amazing food was great and the flight attendants catered to passenger needs."
Pros: "Very friendly flight staff."
Pros: "Great flight"
Pros: "The entertainment and food was great. The service as well. They are very attentive to any request."
Cons: "The seats feel like a prison at times. It's a pain to ask to go to the bathroom."
Pros: "I love the help given by ground crew in KLIA upon arrival. The crew waiting at the exit gate to make my transit quick and easy. The staff took me right to the flight gate, issue me the boarding past without me spending time to locate the transfer counter.. It was hassle free. Bravo! Please keep it up with this excellent service"
Cons: "The vegetarian food, noodle with bamboo shoot was too salty and plain."
Pros: "Crew did their best"
Cons: "Plane entertainment was outdated and poor. Plane itself is also lacking comfort"
Cons: "No Chinese food to choose"
Pros: "Very good attentive service"
Airlines flying from Malaysia to Adelaide have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Malaysia to Adelaide
Masks required on board, masks provided on flights from Malaysia to Adelaide
Social distancing seating
Middle seats unavailable to book on flights from Malaysia to Adelaide
Testing for antibodies, testing for symptoms for flights from Malaysia to Adelaide
Waiving of change fees. Search flexible flights from Malaysia to Adelaide