Pros: "All the basics were good- comfort, service, and the flight itself."
Cons: "The fight was significantly delayed due to weather, which is not their fault, but they did not update us or the departure time toward the end, which they clearly knew and didn't communicate that it would be further delayed. They forgot cups for tea and coffee, so we only had water or juice."
Pros: "Crew were very conciliatory given a 45min flight delay"
Cons: "Plane snacks are generally disappointing"
Pros: "Quick and easy service. Very friendly and polite."
Cons: "None"
Pros: "Take off was smooth"
Cons: "Food"
Pros: "The food was pretty damn good Staff were friendly"
Pros: "Extra Leg Room, 3 seats between 2, worth the extra money, surprised they provided breakfast"
Cons: "Crew not overly friendly, only 2 toilets at back, not enough seats at Sydney airport due to reno, didn’t bother using their inflight entertainment but at least they provided some."
Pros: "Quick, efficient, all you want and need for a flight to Melbourne."
Cons: "Missed my flight due to lost luggage"
Pros: "On time and arrived 5 minutes early. Newer 737 plane so seats didn't have that worn look and feel"
Cons: "Only had slices of apple or energy ball."
Pros: "I arrived home safely!"
Cons: "The hostess ran out of tea and when I asked for a top up she did not come back"
Pros: "Typical seats Limited beverages Only food to buy No entertainment But just what you need - short simple uneventful"
Pros: "Staff"
Cons: "Delayed flight VA1519 Sydney to Townsville. Received sms that new flight is 2pm Received email that new flight is 3pm Called virgin who guaranteed me it’s 3pm so I asked for that in writing...no was the answer Asked to speak to mgr, same lady came back to now “guarantee “ it’s 2pm. Spoke to mgr this time guaranteed 2pm and Will email in half hour (I’ll be boarding by then ! Sorry best I can do but you are now in seat 3a economy x. Asked for complaint to be lodged, unsure if she did? At virgin check in no details of everything above. Showed lady two conflicting msgs from virgin and the above so she put me in 3a... I could have been there at 3pm if I didn’t ask for it in writing. That potentially could have cost me upwards of a grand if I had to stay another night in Sydney and another ticket... not happy!!!"
Cons: "Has it really come down to this To the Vegan that put this on the menu as the snack for the masses do you really find this appropriate"
Pros: "Nice staff, entertainment system quite good , wide rage of films and music."
Cons: "Range of snacks and drinks served. Only water and juice covered in the air fare."
Pros: "friendly and polite staff all was good"
Cons: "passengers with large carry on bags fill up overhead lockers by the time you get to your seat they are already full with peoples bags that are nowhere near their seat allocation."
Pros: "It was efficient. Crew pleasant."
Cons: "Basic service"
Cons: "I usually buy Eco X seats but this time forgot."
Pros: "Flight was great"
Cons: "All was good"
Pros: "Friendly and attentive crew. Check-in was simple and quick."
Cons: "Boarding calls and process seemed a little disorganized. No in-flight entertainment system, only boy device, but with no ability to charge in-flight, battery length became a problem on a 3 hour flight."
Pros: "Nothing"
Cons: "No entertainment no food or drinks"
Cons: "30 minutes delayed due to errors in paperwork."
Pros: "Boarding in Sydney was easier than anticipated. Crew were good"
Cons: "Stop off in Darwin? Really? Star Alliance is a bit of a joke-poor coordination between VA and Air NZ. No lounge access given we’re Air NZ elite members"
Pros: "My bag arrived with me and was first on the belt."
Cons: "Shuttle bus at SYD delayed by construction. No entertainment system on flight."
Pros: "Helpful staff"
Cons: "Kids spilling drinks on me, no entertainment, no wifi"
Pros: "Flight from Sydney to LA was fine, no issues. Issue on connection from LAX to JFK."
Cons: "We were delayed getting out of Sydney so late getting to LAX. Ran to get through customs, then airline rep said we might not make flight connection but to run...so we ran through two terminals, dropped baggage, ran through security to our gate...made it while flight still open...but...gate agent said Virgin had re-booked us already on flight 5 hours later and we no longer had seats on that flight. So two very serious questions that I have not yet gotten a satisfactory answer... 1) why were they allowed to re-book me without my consent? Every other situation, including changes to this itinerary in the past, I was told no changes could be made without my approval? 2) if they had already give away our confirmed seats, why in heavens did they tell us to run? At the airport I got a variety of answers that seemed to be pointing fingers since Sydney flight was Virgin Australia and LAX was Delta....despite codeshare seems these two companies do not work so seamlesslessly and one has no real idea what the other is doing....to the travelers detriment."
Pros: "Good service"
Cons: "Had to pay extra $70 because I couldnt take some spare parts as cabin luggage which should have been accepted."
Pros: "The staff was lovely. Flight was on time, smooth and landed a bit early."
Cons: "Not the airline's fault, but the woman sitting next to me was so large that I was squished against the window. And I couldn't fully put my tray down because of her leg size. I feel terrible complaining about it. She did warn me. But it was very uncomfortable. Luckily it was just an hour's flight."
Pros: "Usually i fly Qantas... however since this trip ihave been very impressed with Virgin's services. In particular - quick & streamlined boarding, very comfortable and new seating, complementary snacks & drinks (with gluten free snacks!), and friendly professional staff :)"
Cons: "Difficulty hearing the pilot over the speaker system during the flight"
Pros: "Baggage price"
Cons: "Nothing"
Pros: "2 free checked bags when flying domestically is a big plus!"
Pros: "Excellent cabin attendance ratiio to passengers."
Cons: "Seat comfort"
Pros: "everything was great"
Pros: "Empty, friendly staff"
Cons: "Late for my conference"
Pros: "Staff was courteous and genueinely interested in making our flight enjoyable and relaxing."
Pros: "Every aspect of the flight."
Pros: "The crew was very friendly and helpful"
Pros: "Excellent crew & service"
Cons: "Boarding started (& almost finished) before boarding time, sounds silly but ended up being a little stressful"
Pros: "Flight attendants were beautiful. The falafel was tasty. Smooth landing."
Pros: "personal treatment and friendly cabin staff"
Pros: "It was fast and easy to get to my favourite thing in the world."
Pros: "The flight was quick and complimentary wine and softdrinks was a bonus"
Pros: "Staff were reasonable positive and trip was enjoyable."
Cons: "There was no on-board entertainment hence rated as POOR. Flight was delayed but that did not affect me - just arrived late."
Pros: "Quick boarding and exiting. Great experience."
Pros: "Nothing"
Cons: "Check-in process was terrible; all automated and designed to suck additional funds from your wallet. "Food" was toy-sized, and every beverage except tea, water and coffee costs extra. I'm going back to Qantas."
Pros: "Left on time. Everything z worked"
Cons: "All good"
Cons: "No onboard entertainment Engine noise was too loud. Almost 90db"
Cons: "upon arrival in LA, I was advised that my luggage has been checked in straight to Seattle, but upon reaching Seattle I was advised that the luggage has been misplaced and they would deliver it in the afternoon to my hotel. Upon waiting for over 12 hours and a number of phone calls to both delta and virgin I was advised that my luggage hasn't even left Sydney and they are not sure when they can deliver it. I have now missed an important work meeting that I came over for and have been in the same clothes for 48 hours Without my clothes and my critical blood pressure medication. I am frustrated/disappointed/furious would be an understatement. I have travelled with a number of other airlines, but this was by far the worst experience"
Easy quick flight. Saab plane very small
Pros: "Nothing"
Cons: "Flight to go on time"
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "The sense of really flying!"
Cons: "Some of the turbulence."
Pros: "Friendly staff and crew. Great landing!"
Cons: "Leg room a little tight."
Pros: "25 minute flight, no need for in flight entertainment."
Cons: "Could use some more leg room."
Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Cons: "Rang 6 hours in advance to say miss a fight from Brisbane to Adelaide due to flooding in mount isa bus delayed for 3 hours and was only let know 20 minutes after bus was suppose to leave charleville . Would have been nice to get a credit."
Pros: "Beautiful polite and professional ladies air hostesses"
Pros: "Price"
Cons: "Time"
Cons: "Seats quite uncomfortable. Could feel the seat structure through the sestback."
Pros: "Straight forward and timely service. Staff was fun and engaging."
Cons: "Forced to check carryon because it was over 7 kilograms, but it is a standard carryon suitcase. Weight is irrelevant as it goes in the same plane. I understand keeping folks in check so they don’t bring big bulky items, and I get pushing the weight angle to drive sales, but taking the bag (after folks have paid for the “extra weight”) and putting it in the belly is excessive. As a male, I had no purse and all of my items were taken from me and I had to hope they made it to the other side (which they did, but it isn’t always the case). However, my wife was allowed to have two items (purse and carryon) as long as each were under the 7kilos and combined weren’t over 15 kilos. My bag was 14.4 kilos. Same weight being brought on and it’s just semantics and really kinda sexist against men if you think about it. Just sayin..."
Pros: "Very nice"
Cons: "Nothing"
Cons: "I paid for for “sports equipment” when I purchased my ticket, however was still made to pay an extra 275$ For my bike upon arrival at the boarding gate. Not happy. I lined up for 1hr 7 minutes before I was able to check in, ridiculous - I just got to the gate as it was boarding and I Arrived 3 hours early for my international flight."
Pros: "They did try to make up time in the air"
Cons: "Plane was a little late arriving so boarding was delayed which then resulted in longer delays as wind gusts kicked in and could not take off after boarding the plane result missed bus connections"
Pros: "Good seats"
Cons: "Very rude male crew My baby started crying only by the end of the journey because her ears were hurting her due to high atmospheric pressure, and the guy came and shouted at her and us to stop crying !!"
Pros: "On time - early even"
Cons: "Seats are just too cramped Timing is woeful. 2:30am flight to arrive at 6:30am is awful!"
Cons: "Two hours delayed on the way. Four and a half hours delayed on the return flight. No explanation or apology for either leg."
Pros: "Avalon is quiet, decent facilities"
Cons: "Should give water on the flight. Didn’t buy food didn’t use entertainment"
Cons: "Rude ground staff."
Pros: "Safe airline. Kind staff."
Cons: "We could not check in online and waited over an hour to check in then due to our luggage had to wait in a separate line to pay. We arrived not knowing this is a budget airline and you have to pay for everything. Due to weight restrictions they forced us to check our carryon luggage for $100 AUD per item. They said their website tells you of this fee but 3rd party sites, such as Kayak, does NOT upon booking. We were very frustrated to be paying such a large fee to check our carry on luggage. Kayak should tell you about these hidden fees upon booking as the fees were in the fine print AFTER booking and we simply did not read the fine print. Very disappointed in the lack of communication from Kayak. Entertainment cost an additional $10 and their choices were limited, food and drinks also cost $ on the plane."
Pros: "None of it"
Cons: "The whole Jetstar team"
Pros: "Surprised with a great (in air) Uluru shot, 10min before we landed"
Pros: "Nothing it was horrendous"
Cons: "My seat was broken with a big metal bar digging into my back all the flight and got given the thinnest blanket to try had and stop the problem total and utter was of time"
Cons: "Too bad you have to pay for every service...seats, TV, food."
Pros: "Efficient and fiendly service."
Cons: "There was no entertainment and none was expected on such a short trip."
Cons: "THE SERVICE WAS EXTREMELY POOR AND THE STAFF WERE RUDE...MY DAUGHTER WAS STANDING DUE TO A BACKACHE AND WAS TOLD BY A STEWARD THAT SHE COULD NOT STAND IN ONE SPOT BUT HAD TO WALK UP AND DOWN THE AISLE OR SIT....DISGRACEFUL ATTITUDE BORDERING ON HARRASSMENT... WILL NEVER FLY WITH JETSTAR AGAIN!!!"
Pros: "non"
Cons: "Jetstar"
Pros: "Staff were very friendly"
Cons: "For some reason I thought I had extra legroom but apparently not I was squished in between two people in the back of the plane the person in front of me was moving around a lot and hurting and knocking my knees"
Pros: "Hot chocolate was good, and toasty was large. Crew was good."
Cons: "Plane could have been cleaner"
Cons: "I didn't check in my bag, didn't bother to weigh it. They weighed it at boarding and it was too heavy (my bad, I probably should have checked) and had to be checked in. My gripe is that they made me pay $60 even though my ticket included a free piece of luggage. Their argument was that I didn't use that facility at check-in and therefore waived the right to that piece of check baggage."
Pros: "On time. Captain lovely, Crew lovely."
Cons: "My chair would recline, it kept going back up."
Cons: "Fast efficient travel friendly staff"
Pros: "Air conditioning comfortable"
Cons: "Will not travel again on jetstar as seating is very uncomfortable..not good for aussies probably suitable for asians who have shorter legs."
Pros: "Very capable crew flying in terrible conditions with high winds. Flights after our take off were suspended due to appalling weather."
Cons: "There's little to like. Extremely cramped conditions. Poor food and beverage. Avoid if you possibly can."
Pros: "The flight was on time leaving and arriving good checking."
Cons: "The plane is very basic no entertainment very dull."
Pros: "i like the use of kiosks they need to have more machines as the staff have a poor service attitude and give the responses as machines."
Cons: "Booked a ticket with 20kg checked bag; didn't pack as much so took a carry on. The flight was delayed so they decided to weigh carry ons. It came to 10kg plus Laptop bag. They charged me $50 extra. On explaining I have 20kgs included and am happy to go check it in myself. They didn't let me. Not sure why when the flight was delayed by more than 30 min. staff not helpful or considerate. No solution offered to make me happy or to acknowledge that I had already paid for 20kg. I could be talking to a machine and it would've been the same outcome."
Pros: "On time Polite and friendly crew Way better than Qantas"
Cons: "They don't tell you at the desk that they'd charge 50 dollars at the gate if you bring more than total 7 kilo of all your luggages"
Cons: "How is it that a chair on a public train can be more comfortable than one I pay thousands to use"
Pros: "Polite staff well organized"
Cons: "My flight was 45 minutes late Absolutely no room when seated"
Pros: "Service is very good"
Cons: "Food is inadequate for vegetarians and vegans. It is not too difficult to adjust the menus to include more interesting food variations. Virgin, Tiger domestically make a bigger effort. Jetstar cheeses have animal rennet - not necessary in this day and age. Toastie could be cheese and tomato, not only with bacon.. I complained to Jetstar head office, and the response was inadequate. Proof is if they make an effort and change. If another airlines is similar price with better food, I would automatically go with the other carrier. It's all part of hospitality. Jetstar are stubborn. Irrespective of being a low cost airlines - no excuse."
Pros: "The price is decent and I like that Jetstar supports World Vision!"
Cons: "Don't expect a comfortable flight."
Pros: "Their website and web check in is too basic!"
Pros: "I like the Punctuality and the way the plane was loaded- very efficient Plane was very tidy and clean"
Cons: "The menu is mediocre as far as the snacks are concerned. More imagination needed"
Cons: "Inconsistencies in interpretation of cabin baggage Browns cows boarding procedures, lack of organization, time wasting system of issuing boarding pass at the gate after scanning tablet or phone, perhaps that should be done at bag drop"
Pros: "Crew were nice,flight itself went off without a hiccup and was fairly fuss-free"
Cons: "Our flight was delayed by approximately 1 hour, and there were few announcements about this until fairly late, and the departure billboards were slow to update too. Also, no armrest on my seat's right arm which was a little less comfortsble that it could have been (window seat, emergency exit row)"
Pros: "Friendly cabin crew, no frills but nice and relaxed."
Cons: "Long walk to the boarding gate in Melbourne, poor design by Melbourne airport having check-in so far from the departure gates without travellators. Could be an issue for people that are less mobile."
Pros: "They made room for me on the next flight"
Cons: "Everything - they texted me telling me that the flight was delayed, and then I arrived at the gate and told me it left an hour earlier. I have text messages to prove that it was scheduled at 1:30pm, the plane left at 12:35pm and I had already checked in, checking in my suitacase, and the flight left without me and took my suitcase - absolutely ridiculous."
Pros: "Food was good and crew provided good service."
Cons: "Seat was uncomfortable but was more because person behind was large and kept digging their knees into my back. I was also not able to recline my seat because of their large size. I would have happily paid a little extra to be upgraded away from this passenger to ensure a more comfortable flight."
Pros: "USB chargers, flight ran to time and left on time. Very smooth landing."
Cons: "Cost of checked baggage is too high. I also paid for five meals and only received three, and got the fourth only after asking. Could not be bothered fighting over the fifth as there were only four of us travelling and had only accidentally paid for five. After all the costs for add-ons, it's better to pay slightly more for a better carrier."
Pros: "plenty of room nice staff"
Cons: "The made me pay $50 for my skateboard as checked luggage! Skateboarding is not a crime and I'm not a f ucking terrorist! If I was forewarned I could have pre paid and it would only have cost me $12. Either way, it's feking bullshite!"
Pros: "Easy online check in hassle free flight"
Cons: "Worker was too loud while I was trying to nap"
Pros: "JetStar is an ala carte airline. So don't expect extras. That said, they are very capable, speedy and cost effective."
Pros: "I liked nothing other than my very expensive Gold luggage (which seemed like that was what I was paying for) arrive at my destination as expected. I liked nothing about the flight experience."
Cons: "Oh where do I start. I guess check-in at the Sydney airport. Apparently this airline has a very different baggage policy. A policy that is not really readily available for you to see. Customer Service at the counter was horrible including the manager that we talked to. We ended up throwing things in the trash to get our weight down and we were told we changed our baggage weight and lowered our own allowance . How rediculous would that be of us. They even told us we were only allowed 1 carry on which includes our purse and could not be over A certsin weight. For a small carry-on......that is really rediculous. Our luggage cost us $470.00. We had no complimentary food or entertainment for our 8 hour flight. We will NEVER fly this airline again and I hope from reading this review and many others, that you won't either."