Enjoyed the comfort of the seats, slight delay to departure time but prompt takeoff and landing.
It asks about entertainment tho it’s not applicable. 10/10 for Rex 👌🏻
Not sure how to answer on the entertainment as there wasn’t any.. Comfort, I wasn’t comfortable as I was on the window side and a morbidly obese man sat in the middle and eased out into my space. I had sciatica so I wasn’t able to move much to get comfortable. Food wise I have a wheat allergy and asked if there was a gluten free option and was given a Byron bay cookie which was lovely tho it wasn’t wheat free. Not to worry. I wasn’t expecting there to be any appropriate snacks for me anyhow. The staff were very generous with the snacks and their concern for the passengers. The staff were amazing tho. Truly amazing ! One of the staff must have noticed my discomfort and helped me out to stand in the back of the plane to stretch which I really appreciated. I would fly with REX again without hesitation. Thank you very much. It was my first flight with you and I look forward to my return flight home on Tuesday. Best wishes to your company 👌🏻
All good, was a one hour flight so no food or entertainment which was expected
Rex is an underrated airline. Its my first time flying them and they were fantastic. the only things that annoyed me about my flight were things other passengers did so it was nothing i or REX could change
Really enjoyed flying with Rex the boarding and booking baggage on was easier than most. I will beat using Rex next time.
On time and a quick flight and staff vert good
Pros: "The flight was during very bad weather and the pilots did a great job of keeping us informed and feeling safe."
Cons: "Due to the weather snacks were handed out but no water. Water used to be provided in single serves. As it is now poured into cups it was not provided on the flight. This seems like cost saving that is unacceptable to customers paying the same price with no access to a drink on the flight."
Pros: "The service was good even for such a short flight (20 mins)"
Cons: "Was an old aircraft so the interior could do with updating"
Pros: "Nothing"
Cons: "Limited baggage allowance , check in clerk over officious and totally unhelpful. "Safety" factor re weight used interminably, why not upgrade fleet if safety is so important ? Asked how I was to get luggage not on flight , told " not my problem , read fine print ""
Pros: "Great crew & nice meals."
Cons: "The touchscreen menu icons does not seem to be working as you have to keep tapping the function tabs so many times. This is wasting a lot of time."
Pros: "Short flight, but they fed us great food, great service, even good wine."
Pros: "Crew was friendly and plane was clean and comfortable. Pilot kept us informed on our progress and flight was on time."
Cons: "Entertainment system was playing up and crew had to reboot it several times"
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "Lots of movies and TV to watch. Meals were decent. Good attendants."
Cons: "A little tight seats. The attendents were slow to clean up after meals."
Pros: "Smooth boarding. Left on time. Uneventful flight (good). Arrived ahead of time"
Cons: "Only had overhead video displays, not individual ones in the back of the seat, so no choice of entertainment. No matter, I read a book!"
Pros: "The 787 dreamliner does an excellent job flying, with reduced cabin noise."
Cons: "The passengers with a small child behind us were very noisy and bumping/pushing into our seat-backs way too much. The boarding was a bit chaotic. Defining the boarding sequence based on row numbers should help."
Pros: "Everything was barely adequate. All the flights on this trip was substandard. Planes seemed old and dirty. Really disappointed."
Cons: "Barely made the connection."
Pros: "Excellent customer service !! Great crew down the back !!! (Except they didn’t want to take my banana peel when collecting rubbish?). Will have to carry off plane which is annoying ?!?"
Cons: "Entertainment system not working for our row of seats"
Pros: "Everything seemed to run smoothly and efficiently, from boarding to disembarkation."
Cons: "The snack offered on board was quite small."
Cons: "It's a short 50 min flight, can't ask for anything more."
Pros: "Movies good Boarding and luggage retrieval good"
Cons: "Arrived an hour late Was another passengers fault tho but annoying"
Pros: "Short flight, and getting a meal made it go faster"
Cons: "Can’t really think of anything"
Pros: "Flight attendants were friendly and responsive."
Cons: "1. Better seats than mine flew empty, while I sat wedged in a full row, behind a wailing infant and ahead of a kicking toddler. 2. The meal choice was between a rice bowl and a salad, both served bereft of any sides, bread, or dessert. 3. We were late again, although not so badly as last time."
Pros: "Crew was friendly and helpful"
Cons: "Food wasn’t the best... no water bottles provided... chronically thirsty on that flight."
Pros: "Left and arrived on time. The plane was nice and clean"
Cons: "Nothing. It was all good"
Pros: "The crew were excelent."
Cons: "There was no in flight entertainment & my seat would not lay back."
Pros: "Took off on time. Landed in time. Crew great"
Cons: "Food was really bad. Couldn't take a second bite. Avoid the beef stir fry."
Cons: "Bag drop area was allowed to be hijacked by a school group that hadn’t checked in already."
Pros: "Boarding and flight was ok for a budget airline"
Cons: "Flight attendant let a drunk male on the plane. Male was disruptive and rude in front of children. The flight attendant then tried to serve the male more alcohol on the flight. Not professional or safe behavior."
Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"
Pros: "unexpectedly about an hour into the flight an announcement came over the loudspeaker. It was something like this : Attention Attention please pull on your oxygen mask when it drops and place it firmly over your mouth and breathe calmly. I was shocked and everyone that I could see looked shocked. Then nothing. It was the announcement that you never want to hear when on an aeroplane. About 5-10 minutes later another announcement that it was an error and a wrong button had been pushed. It certainly was the wrong button to push."
Pros: "The full refund."
Cons: "Jetstar cancelled my New Years Day flight on the evening of New Years Eve “due to crewing requirements.” It was a blessing-in-disguise because it forced me to fly Virgin for the first time. Not only was my last-minute Virgin ticket cheaper than Jetstar, I didn’t have to pay the ridiculous extra baggage fees Jetstar charges, and a meal with alcohol was included in my flight. Virgin all the way!"
Pros: "Everything went well and was as advertised. This is a low cost carrier so their business model relies on extra charges for everything. Prepaid my luggage for $19 each way and decided not to order any food (much cheaper at the airport anyway). People just have to be aware that low cost carriers like Jetstar can offer such affordable fares by excluding many things. Qantas would have been approximately 2x as expensive per flight and would have included more things, but the appeal of low cost is to be able to choose what you need."
Pros: "Seats were clean and comfortable. Staff were lovely."
Cons: "The self check in system was a joke. Glad we weren’t in too much of a hurry. Also disregard my rating of food and entertainment as we had none on the plane."
Pros: "Boarded well, wasn’t overly populated"
Cons: "The staff were so rude and acted like they didn’t want to be there, acted like pouring you a glass of water was the biggest inconvenience in the world. Had to pay for inflight entertainment, no snacks or food whatsoever. But the attendants weren’t attentive or even in the slightest bit polite."
Pros: "The seats were comfortable."
Cons: "Our complaint is the flight was over 5 hours long and you could not even get a complimentary glass of water, soda or juice. We found this to be a major out point with regards to service. The other issue was the no free TV. Lastly, I have never in all my flights had to pay such an outrageous fee to pre-check a suitcase. Thank you for listening."
Cons: "didnt answer baggage questions ahead of time and wasn't clear on website, ended up costing over $100 *extra* to check bags than anticipated due to this - long lines, poor customer service"
Pros: "There is nothing to like about the trip - glad I made it."
Cons: "Baggage handling, treatment and flight crew should all be avoided"