Cons: "Nothing, one of my best flights ever."
Cons: "I'm still at Heathrow 12 hours later. I never made it to Oslo."
Pros: "Seats were small."
Cons: "The boarding process was inefficient and long. The seats don’t recline and very little leg room."
Pros: "Crew and food was good, can do better"
Cons: "Seating system awful, in business class Especially In the center, crazy engineering"
Pros: "Friendly crew, new release films"
Cons: "Quicker boarding and better food"
Pros: "American Airlines had awesome customer service, smooth flight, comfortable and seats were roomy for economy."
Pros: "Good crew; no more or less better seating than other airlines we have used to the UK."
Pros: "Comfortable seats"
Cons: "Inadequate frequency and quality of service by flight attendants, mediocre food, small portions at dinner service, poor responsiveness of seat controls, incredibly poor resolution and small sized video screen in business class. Nothing but candy and pretzels available for snacks between the long time between meal services. No separate jetway for first and business class passengers. Several hour delayed takeoff after boarding due to multiple maintenance issues and equipment failures."
Pros: "First class check in was smooth and efficient ! Love the passage way that lead me directly to lounge"
Cons: "Service in the lounge should be improved and there is no clear direction of which gate ie Gate 10A / C / E etc when boarding . Had to check a few times to ensure it’s the right gate"
Pros: "Good service, boarded quick and landed early"
Pros: "Typical BA efficiency."
Cons: "What’s the difference between BA and EasyJet?"
Pros: "There was a lot of carry on luggage on this flight, like the one from Denver to Heathrow, but it was handled in a much better manner. We were invited to board early if we check in our carry on luggage. During the boarding process the crew gave continious reminders to place items under the seat which fit there, This lead to a very smooth boarding process."
Cons: "No basic drinks and snacks were offered. Of cousrse, meal type foods cost money, but it should be possible to provide something to drink on or snack."
Cons: "One of the worst experience I’ve had, if not the worst. Lack of communication between flight attendants at gate was the main reason for missing our flight, after 2 delays from the previous flight. When we got to the gate they closed it at that moment, earlier than it should have. A Mr. Fenney, person in charge at the gate, didn’t help much. Just went through the motion and as slow as possible trying to help us. It seemed he just wanted to pretend he was helping us. Worse was his attitude when telling is the gate has already closed, didn’t do anything to help us, nothing at all. We had to literally get information out of him. We then went to customer service were the same thing happened, a lack of care that we missed our flight due to things out of our control. Even to the point where the agent told us “be sure to be there on time this time”, like if it was our fault we missed it (we told her the details of our situation). Till this point they don’t seem to care. They left about 15 people, that i know of, hanging. If they had better comunication between gates and waited a miserably 5 more minutes (although they closed the gate earlier then they should have) everyone would have made it. Throughout the whole process we noticed that american airlines employees did not care that many on that first flight had connection flights. They were just going through the motion, slowly while all of us were a bit desperate knowing that the layover time was going to be very close."
Pros: "Quick boarding, better than expected catering and a quietly efficient team in club."
Cons: "Zero to complain about."
Cons: "There is no variety in the movies or shows The food is really average"
Pros: "Helpful and courteous crew"
Pros: "On time"
Cons: "Group of men walked about and talked to each other rather than sitting in their seats."
Cons: "The tickets arrived at 9.50 am for 10.55 take off. I tried to cHe Kin in line but it didn’t let me. I went to the counter and they told me check in had closed and I would have to buy another ticket. It was my fault for buying a ticket. Goodbye £200. Thanks BA"
Pros: "Flight on time, great crew and generally good service"
Cons: "plane interior was a little "tired""
Pros: "20 minutes late taking off and made up a few minutes. They had run out of sandwiches that we liked so we didn't bother with buying food all in all I'm so food so so trip"
Cons: "My suitcase didn't arrive at the airport in Bologna with my flight. I am still waiting for it and inside I have all I need."
Cons: "The flight was delayed. It was also held back with us on the plane. We were not even offered water or anything while we waited. It ended up being 1.5 hours delayed plus a 3 hour flight with no food. You could purchase snacks and drinks, including water. I learned my lesson to buy before going on the plane next time."
Cons: "I didn't like the fact that one has to pay for any refreshments on the flight, even for coffee, juice, or soda. When I asked for water, the flight attendant assumed that I wanted to pay for bottled water; I had to specify that I wanted regular water."
Pros: "Long wait between flights"
Cons: "No snack."
Pros: "Smooth flight, New airplaine."
Cons: "I had a isle seat and almost everyone passing by would hit my shoulder and I could not rest. The corridors were perhaps too narrow."
Cons: "My bag was missing for five days back in Chicago."
Pros: "Nice short flight."
Cons: "Couldn't get their attention to order a hot drink, or to toss the empty once they came around to collect the rubbish."
Pros: "Getting to my destination and unwrapping my legs, standing up and stretching!"
Cons: "The seats were cramped, and the toilets were ridiculously small. Why do people taller than average have to spend ten hours plus with their legs folded up like pretzels?"
Pros: "I left my phone accidentally on the plane when we arrived in Düsseldorf. The crew were willing to go back and pick up my phone for me."
Cons: "Horrible plane. Sounded like it was on its last legs."
Pros: "The flight was bad I lost my luggage"
Cons: "Seats are not that comfortable and food is terrible."
Cons: "Check-in... Long long lines to check in was terrible."
Pros: "See above"
Cons: "See above"
Pros: "Crew was young and energetic … FINALLY !!!"
Cons: "poor selection of food … and I was flying business."
Pros: "Fairly clean, on time and staff were very nice."
Cons: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Pros: "Comfortable seats"
Cons: "They make you pay for WATER on BA!"
Cons: "We missed our connection flight, to make things worst, we had to wait 3 1/2 hours standing in line just to speak a British airways staff because many of the desks were empty and half the desks were catering to first class and business class passengers"
Cons: "Plane was extremelly cold.Came back with bronchitis, missed day of work.Attendent claimed they do not have blankets, but at least came later one with one. Seat could have been broken was uncomfortabe sit on,"
Cons: "First time this year in economy. Very disappointed that on board service is now charged. I expect to pay for a cup of tea on Ryan air but not in BA. As every one has to pay it means the service is very slow and so the trolley blocks the isle for a long time. A step in the wrong direction."
Pros: "Wine with dinner."
Cons: "No tv for 9hr flight. Breakfast was awful."
Pros: "I'm sure there was something but nothing comes to mind."
Cons: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Cons: "My bag was lost on the way from London to Bologna and still hasn't been found."
Cons: "Too much Indian based food....too much curry....."
Pros: "The crew and service are very good and the cabin crews' smile are so nice. Love it.The Heathrow airport security check( fast track) procedures are high efficient, well organized and professional. I would like to take British Airways in future again. Thank you"
Cons: "The connection flight btween London Heathrow and Bologna boarding time was about 40 minutes delayed."
Pros: "flight attendants were exceptional!"
Pros: "solid experience with on time performance"
Cons: "London Heathrow security from my incoming international flight to my connecting flight was hostile, confrontational, and bewildering. Layout of terminal is ridiculous, with far too many chokepoints for foot traffic, far too many people, too few public seating options. Felt like a prison."
Cons: "Little close on the connection"
Pros: "Love the plane--quiet, roomy, and very smooth."
Cons: "The business class seats wasted so much space by not creating a compartment. I sat rear facing, next to the window, and had no place to really access compartments which could have been next to the seat--instead it just drops off. Moreover, in flight, if you were sleeping and someone wanted to get out of their area, they would literally have to step over your legs. Who in the world designed this? Please ride AA's herring bone business class makeup, and see what a real business class cabin looks like."