Daily cleaning, installation of cabin HEPA filters on flights from Sacramento
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Scores according to KAYAK customer reviews
Pros: "Loved it all. Thanks for helping me get home to Australia when other airlines couldn't."
Cons: "Flight delayed 2 hours. Wifi/entertainment wouldn't connect."
Pros: "Really nice crew"
Cons: "The flight could’ve been on time and not delayed 24 hours"
Cons: "Bathroom floors could be better."
Pros: "Great crew."
Cons: "More food choices, but what we had was good."
Pros: "Crew was exellent"
Cons: "The food quality needs to improve."
Pros: "The seats were comfortable"
Cons: "Why does Delta sell earphones?"
Pros: "Delta planes are spacious and great!"
Cons: "No complaints"
Pros: "Good crew"
Cons: "The WiFi didn’t work well"
Pros: "Was upgraded to Comfort Plus after they had no seat for me on the plane"
Cons: "We booked with Virgin however flew with Delta and we were not alerted to this. We booked with Virgin for a reason. They also did not have seats for me when I went to check in on both flights and I had to negotiate seats before boarding. Very disappointing."
Pros: "Airport accessibility"
Cons: "Not getting delayed for 20 minutes on the tarmac"
Pros: "Fast and efficient"
Cons: "Delayed 4 hours at LAX and even though we made it to the gate to fly out on our connecting flight they had given our tickets away and booked us on a flight 5 hrs later. They told us our bags would be transferred. They werent and now both my daughter and i are starting out a dream vacation with no l"
Pros: "All aspects"
Pros: "The staff was friendly and helpful"
Cons: "Outlets to charge my electronic devices for the long flight"
Pros: "the people were Awesome!!flight crew were very personable and easy to get along with, as well as get in touch with."
Cons: "where to start, I am not a huge overweight person. I have 26-28" shoulders and longer legs then most 5'-10" people have. That said, you should not be required to hold your arm out and hold the seat back in front of you so that you are not elbowing or shouldering the people beside you. sitting sideways on a seat I paid extra for doesn't seem like a great flight to me."
Pros: "Leg space"
Pros: "Boarding was seanless"
Cons: "I wasn’t able to sleep much because the seat was not comfortable."
Cons: "They lost my luggage & made me miss my connecting flight"
Pros: "Food was ok."
Cons: "Flight attendants could have been a little more friendly and helpful."
Pros: "my seat did not recline so i was very uncomfortable."
Pros: "I had a whole row to myself and was able to sleep"
Cons: "No movie selection, no blankets."
Pros: "The crew were so polite and happy!"
Cons: "Those seats! UGH!"
Cons: "Overall the flight was good. It would be nice to see if we are Lincoln and Wi-Fi and the greatest selection of movies to its offerings."
Pros: "spacious comfortable seats"
Cons: "I waited in line at Virgin Australia for 35 minutes only to be told that I was actually on a Delta flight even though my itinerary said Virgin Australia. good thing I was early to airport or I would of missed my flight because I had to go find Delta check in"
Pros: "Flight Attendant and great Boeing 737-800 was amazing"
Pros: "We traveled first class. Plane needs an update. Seats were not comfortable and did not work correctly. the crew had to continually pull the seat cushions up and reset the elec mechanism b"
Pros: "adjustable head rest is great - being given a pillow is great - the plane was not too cold to sleep either (as they often are)"
Cons: "Very uncomfortable seats that are far too close for tall peolle"
Pros: "nothing other than on time departure Ann's arrival"
Cons: "I specifically shopped carriers other than delta or united, tho my regret usa carriers have stopped offering comforts, service, quality food. Not sure how, but even though I bought virgin Australia ticket and flight, I ended up on delta. Terrible sitting, even though after I paid for tickets I was charged extra for more leg room and priority boarding, I got neither, they advertised free texts in flight, it didn't work either."
Pros: "Flight was comfortable. Short, sweet, and landed before I knew it. Boarding was a smooth process."
Cons: "The flight crew and service on the plane was fine. My biggest complaint was at the baggage drop off at the airport, where there was quite a long line without any crew members assisting us. A five to ten minute wait is fine, but a fifteen minute wait, with only three crew members compared to the other airlines? By the time I dropped off my baggage, the other airlines were finished with their customers, and there was still quite a line behind me."
Pros: "Barcelona is a busy place. Don't forget your adapter plugs - like I did."
Pros: "Requested a special meal over the phone when I checked in i.e. 24 hours before talk off, customer support confirmed my request but the crew told me that they had not received anything as such....crew didn't even bothered to offer any alternative. I was fine, didn't have any reservations but my wife and kid went starving all the way remember it was a 15 hour flight"
Pros: "Service was great, flight was excellent"
Pros: "Crew were lovely, boarding wasn't too painful."
Cons: "Payed extra for a seat that was the seat I selected. Totally disappointed"
Cons: "Delays and ground chaos nearly caused us to miss our international connection. Gate staff unable to provide assistance with booking on connecting partner airline. Gate staff unaware of new terminal 3 to TBIT airside shuttle nearly directed us to leave domestic and requeue for international security. Will like skip Delta connectors to long haul international flights and just fly direct from SFO."
Pros: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Cons: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."
Pros: "Met my cousins from Portland in SLC and killed layover time"
Pros: "We travelled Economy comfort which has extra leg room & recline, which is great for a long flight such as this. Food was ok, crew were great & there was a lot of good entertainment to watch? A nice smooth ride down to Sydney."
Cons: "Food wasn't so great & coffee as with most Airlines is terrible."
Pros: "The seats were comfortable, service was good, movie/entertainment selection great. Logistics for flight were awesome, there was no long layover."
Cons: "The extra fee for check-in baggage."
Pros: "Flight itself was mostly fine. Adequate overhead space. Boarding process ok."
Cons: "Adequate legroom but seat space so tight could not even reach things dropped on the floor. Seats are HARD! Some USB sockets didn't work. Entertainment system is old and clunky, often didn't respond to touches. Crew was grudgingly OK, didn't seem to want to be there to help. Food was a disaster. Special meals were all wrong. Food brought was mostly terrible."
Pros: "We had originally booked seats that were not together but we're able to change them at the gate. We sat in the last row of the 777 which only had 2 seats on either side of the plane rather than the standard 3. The seats still reclined tho not as much as the other rows. Food was free and excellent- so was the entertainment (I watched 4 movies on the 14 hour flight). Crew was great. Alcoholic beverages were also free but we don't drink so it didn't matter."
Cons: "The flight from phx to lax was ok but it was a small plane (CRJ700) and we're big people. No amenities whatsoever except for soft drinks, juices and peanuts. Flight was on time and made the connection with time to spare."
Cons: "Reasonable price"
Pros: "The Crew, very nice."
Cons: "Delta air had delayed flight which made my family and I miss our flight in Sydney to Cairns."
Cons: "in Amsterdam any DELTA crew helm us, only KLM"
Cons: "Flight was delayed. Delta doesn't challenge anyone who attempts to pre-board. It's become somewhat of a joke. The plane was hot (717) with very poor ventilation. Was in 1st class and didn't get beverage service after boarding. Then, the plane sat on a remote taxiway another 30 minutes before takeoff, fully loaded, no A/C, and still no beverage service. Truly miserable hot and sweaty flight."
Pros: "The crew"
Cons: "Tiny seats"
Pros: "Smooth as butter. Slept the whole way."
Cons: "Nothing could have improved it."
Pros: "It was fine the next leg of the trip was cancelled"
Pros: "flight was on time!"
Pros: "My wife and I chose premium economy for the long flight from L.A. to Sydney. I believe it was well worth paying for the differential level of service."
Cons: "Flight attendants were NOT personal at all. Did not say hello or even greet passengers. Totally acted like they did not want to be there. Made me feel like we were nothing but a bother to even.be there. Hate all the interruptions advertising the credit card. Very annoying!"
Pros: "Seat uncomfortable. AA put me on a middle seat in my last 4 trips. I will never fly with AA."
Cons: "Better seat options."
Pros: "Good plane with excellent crew."
Cons: "Bulkhead seat in Main Cabin Extra was a nightmare. One has to be in cirque du soleil to navigate through breakfast in the extra small tray."
Pros: "Fast friendly service. From the security line to the friendly employees at AA. It was simple and fast."
Pros: "Got here early"
Pros: "Delayed on the runway but overall good and smooth"
Cons: "Flight service was ok"
Pros: "The premium economy service was well worth the extra money. The crew was attentive but not annoying on an overnight service. The food was much better than other long haul internationals. And we arrived rested ready to see the city"
Cons: "Again boarding was just a mush of people. American keeps revising the boarding process but does little to make it actually efficient and orderly. The grouping should have made things better but gate agents don’t consistently reinforce the policy so passengers are all lax."
Pros: "Booked through Kayak. Confusing because paperwork says Alaska Air but I was flying American. I understand subsidiaries but you need to be informed as the airlines are at different terminals. The flight was great. That ticketing glitch was bad."
Cons: "I need to be able to charge my phone on the airplane!"
Cons: "You better hope you don't have a short connection. Sacramento fails to allow you direct access between the A and B terminals. You have to leave and hunt for the other building through the parking garage with no guidance and then go back through security. Unacceptable!"
Cons: "No entertainment in Business/First and no USB plugs or outlets. Only difference between Business and coach is the size of the seats. The rest was the same. I expected more service, food of some sort and entertainment or connectivity. I will probably avoid flying American if I can help it unless I see that they have updated things."
Pros: "It was quick and easy."
Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Pros: "Everything went smoothly"
Pros: "Quick and smooth flight."
Cons: "significant delay in boarding; return to terminal to remove a drunk. Result was missed connection at DFW to London, resulting in missed connection to Munich; resulting in loss of my checked luggage"
Cons: "The fact we were staring at the plane for 3 hours waiting to take off and customer service and the gate staff was no help"
Pros: "Great crew!"
Cons: "Check in through website was confusing to do. Flight shows on alaska airlines sight as a united flight. I downloaded the united app, and it tells me my flight is not just through american airlines, but through another carrier, american freedom or aomething like that. Very confusing. I called someone, I think american airlines, by this time completely confused. If there are multiple carrier types, I should be able to input my flight number and my info ahould come up for me to view flight info and check in, or seat assignment. In the end I dowloaded 2 or 3 apps, a confusing phone call, and when i got to rhw intial check in I was not treated well by tsa personnel. Maybe my name triggered thw extra search or something.Anyway, that last part is unrelated but my return flight was kind of a struggle."
Pros: "The free movies and plug in phone charger ..."
Cons: "No problems or worries from me"
Pros: "The crew, the fabulous plane with USB ports and free movies"
Cons: "It would have been nice to have ear phones for the movies."
Pros: "Wonderful flight, kind helpful staff and a very comfortable beautiful new aircraft. I look forward to flying Quantas again."
Pros: "Spacious seats, excellent service and the food was great for an aeroplane meal. Lots of bathrooms and I was always able to access food and water."
Cons: "They still use the dual port for headphones for the entertainment system so you are unable to use your own headphones. I didn't watch anything because of this."
Pros: "The movies and free liquor!"
Cons: "The time it took"
Cons: "2 days late"
Pros: "only the low fare; which wasn't worth the experience we endured. i do not plan to use them again!"
Cons: "that was much too long a flight to be to be put through such an inferior"
Pros: "The airline was excellent, I am over being cramped in these planes for long flights. Unfortunately living in Australia makes us have to do the long flights."
Cons: "When you are travelling on long flights travelling all night, people in front have seat reclined right back and it is so hard to get out when you need to go to toilet."
Cons: "They were out of snacks. A little thing but got under my skin as unprofessional."
Cons: "Flight is really late causing missed connection"
Cons: "I paid $25 fo my luggage. I don't like it next time I will choose another company."
Pros: "Non-stop and comfort"
Cons: "No snacks at all :("
Cons: "4 hr. Layover"
Cons: "A few crew members was rude"
Cons: "Flight delayed for 4 hours"
Cons: "Taking a flight on American Airlines when I booked one on Alaska was confusing. Not clear disclosed at the time of purchase. And hard to notice on conformation email."
Pros: "Complimentary upgrade to first class"
Pros: "While waiting to board an American pilot sat next to me and was very pleasant. I appreciated his conversation."
Cons: "Delayed getting out of Sacramento. The connection anxiety was intense. we landed as my connection was boarding. De-planing was chaotic and un informed. Seemed like we stood a good 10 mins before the doors opened...some info would have helped. Sometimes they give the gate numbers and everybody on that plane needed to go somewhere. the attendants were not helpful, the one announcer had an accent, a little hard to understand and asked that we all be kind...ok that I can do."
Pros: "Excellent customer service. Good food."
Cons: "Didn't realize that codeshare meant operation by another airline, so we waited in line to up at the wrong counter, in the wrong terminal and then had to schlep our baggage to the right one. Good thing we were early."
Pros: "Crew worked very hard to accommodate our family"
Cons: "We are a very tall crew and the seats were a bit tight."
Cons: "Rude flight attendance werent prompt"
Cons: "Despite having a purchased ticket and a seat, I showed up to the airport because I was having problems checking in online. When I arrived at the kiosk it did not print a boarding pass, instead a slip stating I had missed my check-in timeframe and head to the front. I went to the front assuming the counter clerk would resolve the issue but she advised that the only thing she could do is book me on the next flight since the flight was over booked. I was really upset about the situation since I had to be at an event at a specific time. Just make sure you check in as soon as you can. If you are having issues on your phone, call the airline or head to the airport about an hour and a half to two hours early to get your boarding pass."
Pros: "I liked the flight, the cabin crew was great, and the pilot nailed their landing."
Cons: "The big one is that when we tried to check in with Qantas, we were informed that we needed to check in with American Airlines and could not check in. Had we not been to the airport 2.5 hours early, we would have had a great shot at missing our flight because of this.As it was, we only had 15 extra minutes from when we got to the gate from when we boarded. Even this email you just sent to me said "rate your Qantas Flight", not rate your American Airlines flight coshared by Qantas. The other big gripe is that we sat on the tarmac for way longer than I would have expected. LAX Sucks."
Pros: "Decent leg room and comfortable seats. TV in each headrest is great for an almost 6 hour flight. Flight was on time."
Pros: "Arrived early 787-9"
Cons: "I couldn’t check in for my flights ahead of time because the check in system from United and Copa airlines didn’t accept my reservation details. My first flight from Sacramento to San Francisco with United was cancelled and I was not informed until I arrived at the gate for check in. United wanted to rebook me on a flight to Los Angeles and Newark which would have been a delay of 10 hours. After security I had to go to the gate of a delayed flight to San Francisco and ask that they put me back on my original itinerary"
Cons: "Great flight"
Cons: "My baggage was lost."
Pros: "Quick and easy"
Cons: "Plan on wearing your running shoes. United is bad at giving you a lay over that is almost impossible to make. 45 minutes or less for a layover is going to give u a pretty good chance to miss your flights. We went to LAX and had to run from terminal 8 to 7. If it were long we would have missed it.."
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Cons: "The fact that you have to download an app to get any kind of entertainment on United is a bit ridiculous. Plus the food offerings are poor at best."
Pros: "Not much."
Cons: "There was absolutlely no food. Not eve a bag of peanuts."
Pros: "Service on Lufthansa is better than most us carriers"
Cons: "The gate agent did notice I was changing carrier but did not distinguish my bag at Check in"
Cons: "only pretzel, no nuts as option"
Cons: "Seats uncomfortable, crew rude to other passengers"
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Pros: "Great stewardess"
Cons: "Entirely too hot in the plane"
Pros: "On time, baggage was handled well."
Cons: "Seats were way too crowded, especially for a 5 hour flight."
Pros: "Love business class on the 757"
Cons: "Card reader for direct tv didn't work"
Cons: "Flight is delayed wonder why I paid for my luggage and my two small suit case not even 25 kilos each , thought limit is 50?"
Cons: "No drinks on the flight, even in first class. They should tell customers before they purchase the update!"
Pros: "Getting to my destination. Other than that.. it feels like I'm just a sack of meat being herded and potentially lead to slaughter. Nothing elegany, exciting or glamorous about flying these days. Just trying to not get sick, die or break the bank to get to my deatination and do so with dignity. Flying United I felt like I had little to no dignity by the time I arrived at my destination. But, I have to admit, you get what you pay for...."
Cons: "Every single aspect. From checking in to boarding, to in flight to disembarking.. it's not all United's fault. The entire industry really.."
Pros: "Late boarding, ZERO ENTERTAINMENT when you can pay the same price for American that provides television, old uncomfortable seating."
Pros: "Great service!!"
Cons: "The connection flight from Chicago to Munich was delayed by 3 hours & the flight from munich to Ancona was delayed by 6 hours."
Cons: "Long delay due a wheelchair. Really? You've never had a wheelchair on board before? Yes, this one did have batteries, but is that so unusual? Our delay was over an hour."
Pros: "On time departures and early arrivals"
Cons: "We were delayed"
Pros: "I was nursing a cold and the staff was offering me drinks and blanket."
Cons: "Departure was delayed by an hour."
Pros: "Connecting could hardly be any easier than at DEN--you get off your plane and you turn right or you turn left. No need to find a map of the airport; no need to figure out whether walking or taking the "trA'Am" would be faster; no need to catch a bus or go through security; just one (long) concourse."
Cons: "While connecting at DEN is easy, I wish there were more outlets for recharging my phone on the B concourse (like WN has on the C concourse). I wouldn't have gotten too much of a boost, though, as both of my flights were on time."
Cons: "I didn't like hearing the overhead storage will soon cost."
Pros: "Flight was on time"
Cons: "Have to pay for movies/ shows"
Cons: "WIFI was a rip-off. Paid for an hour, only got 15 minutes"
Pros: "Ran on time."
Cons: "Sitting next to a larger gentleman which boxed out my own personal space. Having to stow my suitbag in an overhead bin several rows behind me."
Cons: "The man who reprinted my boarding pass after I had left no e at security was extremely rude. I also found it ridiculous that I was charged to check my bag at the gate because it was about a half inch longer than the bin. Yes I understand there are size limits on carry on luggage but the plane was not even half full and the bag was clearly a standard carry on size. If anything, I should have been permitted to gate check the bag."
Pros: "The plane was clean, comfortable and seemed to have a bit more room. The staff was professional and courteous."
Cons: "The plane was 2hrs delayed but that was due to weather. The food was over priced and not good."
Cons: "The fact I had to buy a tv package when on my previous"
Cons: "Scheduled for 7:20pm, but delayed until 8:20pm. Very disorganized way of handling carry on baggage. Not worth the $208 I paid for this one way flight."
Pros: "On time, great service"
Cons: "Plane was full. Legroom poor, as I am 6'2". But I was give an isle seat as requested , so able to stretch a little."
Pros: "Price of flight"
Cons: "Space between aeats"
Pros: "I can't really rate the food or entertainment. The flight was a red-eye so I slept. However, I slept well in First Class after upgrading several hours prior to take off."
Cons: "The flight was 1 hour 30 minutes late taking off."
Pros: "The plane was new"
Cons: "Won't let you check in in advance so they can give you a terrible seat for a 12 hour flight. They won't even let you check in from the point of departure if it's with one of their partners. They also will do everything in their power to not give award miles to pattern airline clubs. It doesn't matter if you give them your United number and even register your United number with the flight for United. They will apply it to the Lufthansa Club and pretend it was just in the state and never actually give you the miles no matter how many times you try. This is not from one experience with Lufthansa / Austrian. I've had this experience many times with every flight I take with these terrible Airlines. I would never fly lifthansa unless it's at least $200 cheaper than any of their competitors."
Pros: "I was glad to see that the security check line was moving quickly. Sacramento is usually my go to airport when in northern California because it's so much easier to get to where you need to in a timely fashion too."
Pros: "First class was nice but I paid for 1st class for the whole flight and only got it on the first leg. They should have told me that when they took my money."
Cons: "2nd leg was terrible it was over an hour and a half late because they had to replace a toilet seat! I paid for an upgrade for first class and they over booked it so I didn't get it and haven't received my money back. Terrible customer service."
Pros: "that they warned me the plane was extra small and checked my carry-on at the gate for free."
Cons: "that they didn't really advertise how small of a plane I would be flying. I guess you're supposed to research every plane before purchasing tickets now."
Cons: "we were an hour late"
Pros: "Flight quick, everything went smooth. Staff was helpful and friendly."
Cons: "No negative comments."
Pros: "Right away when United found out we would not make our connecting flight in Denver they called AA and booked us with them."
Cons: "That due to the delay and new airline we arrived in Springfield an hour later then planned."
Pros: "Everything went well; great service on both flights"
Pros: "Easy booking. Good flight. Amazing price"
Cons: "Everything was really pleasant."
Cons: "The 3 hour delay"
Pros: "Getting to my destination"
Cons: "Coming home"
Airlines flying from Sacramento have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sacramento
Masks required on board, masks provided on flights from Sacramento
Social distancing seating
Middle seats unavailable to book on flights from Sacramento
Testing for antibodies, testing for symptoms for flights from Sacramento
Waiving of change fees. Search flexible flights from Sacramento