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Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.

Seats! The eternal problem in economy. They are like stones!!

I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.

Everything is good except the seats are tightened no rooms for the legs,

The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.

The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.

They lost my bag and I still have not received it

Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.

Not consistent with the food quality (I mean taste not freshness)

Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…

Early arrival. Good boarding. Deplaning this flight is very slow both coming and going. Baggage arrived quickly for Pearson

Did not provided with option for class upgrade. Staff at gate was not able and willing to accommodate with class upgrade, eather with plenty empty spots in business and first class.

Took a long time for boarding. The flight was comfortable.

Good. The food was very bad. Except for the chicken rice, rest of the dish went to trash.

Etihad flight sector is a local . .give the same quality upto destination

Crew did not cooperate… I just asked water twice for one crew member and she didn’t get anything.. and when I asked other crew member he gave me water and he was not respectful.. I kept Hindu non veg meal chicken .. when I get my turn chicken was not provided and then they gave me veg paneer and green peas curry which I don’t like..

Short travel duration. However, I had placed meal preference while booking my air ticket but was given vegetarian meal on board. Food was okay. Not so great. Didn't like Spanish eggplant, cold chickpeas salad. No hot soup was available. Everything cold cold only.

Etihad can improve the transfer in Abudabi gates instead of making people to climb the stairs.

The legs room was not enough at all. The seats are not comfortable enough for long journey but other than that it was very good

Nothing was good. Everything needs to improve. Everything was abysmal. Needs lots of improvement. The check-in and baggage drop at the New Delhi airport was manned by disrespectful people, horrible experience. We will never travel by Etihad ever again.