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Our flight delayed, due to the incoming flight arriving late from Paris. AF caused us to miss our connecting flight, also booked through Air France directly. They couldn't accommodate us until later that night, and we had to be in AMS earlier than that. They won't do anything else to help us and wanted to charge us more money to rebook us too. Not great service, since it was all their fault.

The check-in at the airport was smooth and helpful. There was a delay due to some issue. The good regular but the staff very attentive.

Air France removed our luggage from the plane before it took off, seemingly intentionally, didn't notify us until after we reported it missing at SFO, and is giving us no updates on when, or whether, they will deliver it.

Seats! The eternal problem in economy. They are like stones!!

I love Air France. This was another great experience despite a slight delay in the departure. The time was made up on flight. I would take AirFrance again when traveling to the far East. Merci beaucoup.

Everything is good except the seats are tightened no rooms for the legs,

The flight crew was exceptionally friendly and helpful. Also the seats were comfortable and roomier than many other airlines.

The boarding was efficient. The entertainment system was a bit unstable but Air France has a good selection of movies.

They lost my bag and I still have not received it

Communication on the delay, rebooking and how to get a hotel was poor. Mails, airport check-in and transfer desk said different things.