Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Los Angeles
Air France, Delta and KLM have all waived their change and cancellation fees on flights from Sydney to Los Angeles. Confirm policies on booking site.
The Airport Link train is a cost-effective way to get from Sydney’s central train stations to the airport. An adult ticket should cost around A$ 16 if you’re travelling at an off-peak time and around A$ 20 if it’s during the peak-traffic time. If you’d prefer the convenience of being picked up from your doorstep, a taxi or rideshare provider can get you from most central parts of Sydney to the airport in around 20min, depending on traffic. With the airport fee included, the trip usually costs between A$ 45 and A$ 55.
If you’d like to break up your trip from Sydney to Los Angeles into two shorter legs, you have quite a few options. Flights with Phillippine Airlines will allow you to stop and stretch your legs in Manila (MNL), while flights with Hawaiian Airlines will give you a break in Honolulu (HNL). If you fly with Fiji Airlines, you can enjoy a stop in Nadi (NAN), and if you go with Air New Zealand, you’ll have a stop in Auckland (AKL).
The LAX Flyaway Bus operates a service to Union Station from all seven airport terminals and there are also shared ride vans that can get you downtown after your flight from Sydney to Los Angeles. Taxis can be found outside all terminals and you can find a rental car in any ground transport area of the terminal.
LAX Airport has several airline lounges in which you can relax located around the airport terminals, including those operated by Qantas, Etihad Airways and Emirates at Terminal B, while Be Relax at Terminal 1 and XpresSpa at Terminal 5 are two options for enjoying a good massage before your flight.
If you are travelling with a furry family member, there are pet relief facilities at LAX Airport – one in each of its terminals – including a room near Gate 13 in Terminal 1, a room near Gate 21 at Terminal 2, in the outdoor atrium of Terminal 3 and a room along the bridge in the Tom Bradley International Terminal TBIT.
Passengers at the Tom Bradley International Terminal at LAX Airport can choose between various food options both before and after the security checkpoint. 800 Degrees Pizza, Border Grill and Chaya Sushi are popular options after security, while Planet Hollywood, Earl of Sandwich and Cantina Laredo can be found before the security area.
Direct flights from Sydney generally make it to Los Angeles in 16h 20m. The flying distance between the two cities is 12060 km.
There are usually 23 direct flights each day leaving Sydney in the direction of Los Angeles, for a total of 167 flights weekly.
Sydney and Los Angeles are connected by different airlines. The airlines that fly that route the most regularly are Air France (4 flights per day, Delta (3 flights per day), and KLM (3 flights per day).
Your flight ticket price will generally be cheaper if you fly to Los Angeles on a Monday and more expensive on a Thursday. On your return trip to Sydney, you should consider flying back on a Thursday, and avoid Tuesdays for better deals.
Sydney and Los Angeles are both served by 1 main airport. You will leave Sydney from Sydney Kingsford Smith and will be arriving at Los Angeles.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sydney to Los Angeles.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Los Angeles from Sydney is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Los Angeles with an airline and back to Sydney with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Los Angeles from Sydney up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Crew was a little loud for an overnight flight"
Pros: "The back restroom was kept clean throughout the flight. A meal was served."
Pros: "Friendly crew"
Pros: "I like the ability to have an upgraded seat, and also the staff is very kind and warm"
Cons: "They really need to try and put a passengers with small children or infants in one part of the plane. These parents aren’t held to any modicum of manners or basic respect for the other passengers around them. If I say something I’m the awful person, when I paid the same amount if not more than that awful child who kicked the back of seat and screamed the whole 5 hrs home. I’m not talking new parents navigating a baby and crying, that’s gonna happen. I am talking about the hideous humans who have decide to have children and check out on being a parent. It’s effing miserable."
Pros: "The crew were very nice and service was very good, the extra comfort seats have a lot of legroom which is great. Will definitely fly with Hawaiian again in the future."
Pros: "Crew was great"
Cons: "We sat on the tarmac for almost an hour after arriving and the pilot totally lied about the expected wait, “About 10 minutes” when we first arrived and then no update for 45 minutes."
Cons: "I was surprised no meal service for a five hour flight I thought it was required when flying five hours that you would get a meal, when booking it said a meal would be served, no meal. Also no earbuds for the entertainment offered. Disappointing."
Pros: "Crew was friendly and helpful , food was good"
Cons: "started the flight w a giant roach crawling out from my tray table. We were not able to kill it and it crawled away. Needless to say I spent the entire flight a bit grossed out and antsy thinking the bug would be back. TVs were broken majority of the flight. Had to be reset multiple times throughout"
Pros: "clean and friendly service"
Cons: "more padding for the seats"
Cons: "New app for entertainment"
Cons: "There was very little room so I couldn’t relax and sleep."
Pros: "Hawaiian Air is great"
Pros: "The boarding process and crew were great. The free food was a great surprise, I had brought food onboard. It was the first time flying Hawaiia so I was not current on amenities."
Cons: "It would be nice to know before boarding the flight that ALL the movies on the app had to be paid for if you wanted to watch. The movie choices were very limited."
Pros: "The aircraft was relatively new (an A321 Neo), the seats were comfortable, and the crew was great."
Cons: "My wife and I had our seats changed by the airline after we had already made seat assignments, so we were not together on either of the round trip flight to Kauai from Los Angeles. Flights were both full so no way to change seats once at the airport. Aircraft did not change from when we booked our flight and made seat assignments, to the day of the flights. The food served was okay, but I don't eat carbos and all the food served was full of carbos. I choose to not utilize a smart phone, or other electronic devices, and the plane had no entertainment services if you don't have a smart phone or pad."
Pros: "Being served a meal, snacks and a cocktail throughout the flight was great"
Cons: "No entertainment on flight. Having to download and app only viewable on phone or tablet is a pain. On top of that you have to pay for it"
Cons: "It is a long flight! At least we have free entertainment, old movies that’s fine and charge for new releases. Think about it! Thank you!!!"
Pros: "The people working the flight were nice. They treated my luggage well, they didn’t event break a wheel! The people were really great"
Cons: "The food was horrible, like a dog barfed chicken into a sloppy joe and then they microwaved it in a bag and let it sit for a day. Cookies were surprisingly delicious by comparison. The TV monitor/screens had movies that were expensive, but also the subtitles didn’t work and the headphone jack was messed up so it was really hard to hear anything. It was kinda quiet and crackling. It wasn’t like that when I plugged it into my phone. The seats were so small that I ended up getting my headphones ripped up just trying to be considerate of other passengers. My flight back didn’t even have movie options. Just 6 hours of light turbulence tickling my sciatica to the soundtrack of multiple screaming children. My girlfriends family and she were several rows up, where I was supposed to be, but I didn’t get the seat I booked so I just stared at them from zone 4 like the pauper I am."
Pros: "The crew was friendly, the airline is very accommodating and it was clean. Will fly with Hawaiian airline again for sure."
Pros: "I found the crew with Hawaiian to be always wonderful and generous in spirit."
Cons: "It is unfortunate that the staff works for an airline that is such a bargain basement in terms of customer service. We booked in January through priceline. Hawaiian airlines cancelled the late night flight we had paid for, and by cancel I mean the 10PM flights were cancelled across the board. We were put on an earlier flight, but they cancelled our seats, and "lost" the fact we had already paid more for extra leg room. So we paid $240 for something that they said we had no proof of. Despite that it was clear we had paid way more than the ticket would have cost otherwise, which we kept telling them."
Pros: "The crew was very friendly."
Cons: "I’ve been flying for 30+ years and never before seen a plane that didn’t have air conditioning/vents at each seat. On top of that, there was no WiFi, the bathrooms were disgusting and they were charging something ridiculous (like $12) for BLANKETS. Hawaiian Airlines is maybe a step or two above Spirit or Fronteir, which is not saying much. Maybe they could take some of the money they’re making charging for blankets and use it to refurbish their gross, decrepit aircraft."
Pros: "The Service, crew and flight were all good, very good landing."
Cons: "The flat bed seating was uncomfortable, I was squashed up and happy to get out of the seat on arrival. I was seated in 1C"
Cons: "TSA was an absolute mess in Honolulu. This caused irritation on both the travelers and the workers. Once the workers were annoyed they were absolutely rude and no help. I’m glad Honolulu was a one and done situation because I will NEVER come to this airport again. The inflight crew for our flight were completely rude and rushed... it’s a 5 hour flight.. there was no need. Our entertainment didn’t work so they gave us a 25$ voucher for a future flight.... something probably not even 10% of the flight will redeem.. overall not impressed."
Pros: "The crew was nice and helpful. On my flight home from Lihue one of the young men (crew member ) was extremely helpful to a young mother with a baby who was having problems with her son , I know she appreciated his kind jester in trying to take the time to talk to the little boy and assured him everything was going to be ok if he would help his mom by behaving."
Cons: "Our flight was delayed, the last two trips I have made, I had a delay , I'm glad I didn't have to catch a connecting flight."
Cons: "Despite checking in early I was unable to get an assigned seat until the very last minute. I wanted a window seat so that I could sleep by leaning against the wall but none were available. The airline employee initially said that he could offer me an upgrade to a premium seat but then he said that none of those were available either. The seat I got in the middle had very limited padding and would not recline even an inch. I usually fall asleep easily on planes but I could not sleep at all on this overnight flight. My neck and back are still sore from the flight even after napping for 5 hours when I got home. In addition, they offered us no snacks, except for purchase. I wish Southwest flew to Hawaii!"
Pros: "The crew was very nice and polite, the service and the reclining of the seats was comfortable. This plane was cleaner than the one I was on going to Hawaii. The free cocktail and food."
Cons: "I did not like how rude the people were behind me, putting their feet on my chair, between my chair and the other chair next to me, screaming and hitting the back of my chair because the screan was not working properly.( this is only some examples of what they did) I know the behavior of the people flying on your airline is out of your control but I needed to give you the reason why I put only three stars on comfort and experience. Other than that I didn’t like how I had to pay for any entertainment provided by the airline."
Pros: "Being such a long flight I would think complementary entertainment would have given you 5 star service"
Pros: "Appreciated the friendly and kind staff members and crew. Also, we were able to catch a head-wind and arrived in LA about 15 minutes early. The skillfullness of the pilots in avoiding several spots of potential turbulance. Bags arrived promply and without incident. (Thank you!!) HA is generally so much more pleasant than nearly every other US airline; thank you so much!"
Cons: "The very crowded plane with virtually no empty seats... The fees for head-phone sets... The slow-response entertainment system for use by passengers... The limited choice of movies involving non-juvenile topics - would have appreciated at least 4 or 5 films to select from that involved some kind of sophistocated comedy, mixed with a touch of drama or high-quality story line. (Did select "The Big Sick" which was of very high calibre, but no other choices existed that were similar to this style blending comedy with deeper and reflective themes.) The small sizes of the snacks, which were actually very tasty (chicken teriyaki warm sandwich and potato chips)."
Pros: "Hawaiian Air crews deliver better service in a more professional manner than most others. We had a difficult group of passengers causing a delay upon boarding. The crew took care that well."
Cons: "Domestic air travel in the USA has generally lost it's way. The costomer experience can be negatively influenced at so many points during the average trip. On this flight, other passengers (one family) with disgusting manners, smelly carry on food and generally poor attitudes, made it a captive experience. The crew were the bright spot. An airline can't help that much but, can mitigate the damage and the employees did that. You have very good people."
Pros: "The crew was very friendly and did great dealing with some difficult passengers. They also kept us going with snacks and drinks."
Cons: "It seemed really hot on the plane for the whole flight...I feel like it could have been 10 degrees cooler and no one would be uncomfortable."
Pros: "Screen with usb outlet. Blanket and pillow were provided."
Cons: "Seats were compact and there was no available seats to change when checking in. No food or beverages beyond water we’re offered and the screen turns itself on during announcements/when approaching destination, even when turned off."
Pros: "This was an older aircraft so there’s just 1 screen, no outlets, no WiFi. The good part is that because you don’t have media, you can sleep. It’s super cold, but you can purchase a blanket for $10, which includes a pillow. The meal was free, a warm sandwich and chips."
Cons: "I didn’t like my seat which didn’t have a window nor was it an aisle seat : 16J"
Pros: "Food, service, and on time."
Cons: "The temperature is too cold inside the carbine"
Pros: "Smooth Flight, decent food."
Cons: "Takes a long time to get off the plane once it's landed. Maybe they need more than one exit - that's probably not realistic but you asked."
Pros: "Crew was friendly. Plane looked well maintained"
Cons: "Delay in boarding by almost hours with no real explanation as to why"
Pros: "That there were complimentary meals and drinks"
Cons: "The infotainment system was pay for tv and only 3 episodes per show were available. Also the seats were uncomfortable"
Cons: "My first time traveling with HA.Flight attendant was rude and dismissive. At one point he miss my mom n I n perceive to serve people behind us."
Pros: "direct flight to Hawaii. Left and arrived on time"
Cons: "No space in seating, every thing costs on this trip, to include $10 to use a blanket, $4 to use ear buds. Any movie even old like Beatle juice for example was 7.99 per movie, tv shows were also 7.99. I have fly about every couple months both in USA and internationally, and all US carriers are by far the worse service."
Pros: "The flight staff was amazing! It is really hard to fly 15 hours in one day but each flight was filled with amazing flight attendants and pilots!"
Pros: "I enjoyed the food service."
Cons: "The plane landed late and then we drove around the tarmac for an hour! This was frustrating"
Pros: "the most beautiful ladies and men of the airways....great juice....with cane sugar now vs cancerous high fructose corn syrup....delicious snack bag of crackers......no free in flight entertainment is kind of lame....and i would like the opportunity to be able to have more water on the flight.....8 ounces in 5.2 hours is a bit dehydrating....but overall with all my bitches aside....nothing better than hawaiian air...did i mention how beautiful the crew was?"
Cons: "no free tv or movies not enough water( i could have asked more but you know...don't want to be a bitch)"
Cons: "The flight was horrible.Delayed for over 7 hours Maui, with the crew giving us "30 min" updates which weren't updates at all except that we don't have an update, finally after 5-6 hours, they gave us meal vouchers and told us to come backt to the holding area at a certain hour. Then, when we got back they told us we were going to be flying over to Honolulu and picking up the new flight crew, I PAID FOR A NON STOP TICKET! NOT ONLY DID WE FLY TO HONALULU, THEY MAKE ALL OF US GET OFF THE PLANE AGAIN AND GET ON AGAIN AFTER 1-1.5 HOURS. I WAS SUPPOSED TO BE HOME AT 9:50PM ON SATURDAY NIGHT, INSTRAD LANDED AT LAX ON SUNDAY AT 7AM. NO ONE WANTS TO TALK REFUND, IT WAS A MESSY SITUATION - SEVERAL CUSTOMERS WHERE ONT HE PHONE WITH BOTH HAWAIIN AIRLINES AND PRICELINE, KAYAK TO FIGURE OUT WHAT WAS GOING ON."
Pros: "Boarding was a breeze."
Cons: "The overhead light was left on way to long, which made it hard to go to sleep. I had also hoped for a snack of some kind before landing."
Pros: "Airbus aircraft was in nice condition. Cabin was clean and relatively quiet, aircraft design isolated in-flight wind and engine noises. Takeoff and landing was smooth. Piloting crew was professional. Most of the flight attendants were very hospitable."
Cons: "One flight attendant was consistently rude and grumpy. She is definitely in the wrong end of the business. Flight was only half-full and I feel flight crew should have been more attentive. It was an afternoon flight, and no was was expecting to sleep. I had to get out of my seat to ask for coffee and water refills more than once. Hey, flying nowadays requires you stay in your seat as much a possible, and to that end the attendants should help, not continue to do as little as possible and the bare minimum."
Pros: "Had a late departure from Honolulu because of an equipment repair, but the flight itself was fairly smooth and we were were grateful to have a bit of extra room on the plane because several nearby seats were not occupied. Luggage was delivered perfectly on-time upon arrival at LAX - thank you! Really appreciated the excellent customer service offered by Hawaiian Air prior to this trip, when one of the flights had to be rescheduled because of illness. Representatives were efficient, polite, and very understanding - Kudos to this carrier!"
Cons: "The touch-screen "display" was not so convenient to operate and seemed a bit archaic in style. Our outbound flight had been filled to capacity and was very unpleasant re long lines for the restrooms - but this return-segment of the trip was not crowded at all and presented a wonderful contrast."
Pros: "My experience boarding was a bit of a disaster as the boards at the airport stated an incorrect gate and reported an hour delay which was not correct. I ended up having to sprint to make the flight in a different wing an hour before I thought it was leaving. I barely made it onboard. I think this is an issue with the airport, not the airline but this is the only forum I have to state this. My experience with the crew was amazing. Very welcoming and hospitable. My experience with the airport staff was the opposite. Very unhelpful and cold. The flight went fairly smoothly, but, as is the case with most American airlines these days, the seats are uncomfortable and cramped. The inflight meal was good (for airline food) and very much appreciated on the 6 hour flight. Overall, this was a pretty typical American flying experience. Unfortunately, I was returning from flying with Asian and Australian airlines which were much more comfortable and customer-focused, so my experience on Hawaiian seemed subpar."
Pros: "Hawaiian airlines was the most accommodating, professional and comfortable airline I have ever ever been on. I can't wait to fly with them again, back to Hawaii of course."
Pros: "Hawaiian had an issue on my original aircraft, and we ended up having to deplane. Which is fine these things happen. And as a result of the deplaning I missed my original final flight home. Okay, cool. They put me on another one but didn't allow me enough time or give me a real boarding pass so I missed that one. Then I had to go get another flight that delayed me 4 hours. So I finally touchdown home, yay... NOT. CAUSE I DONT HAVE MY LUGGAGE. THESE INCOMPETENT WORKERS OF YOURS DIDNT THINK TO MAKE SURE MY LUGGAGE FOLLOWED ME. Now alllllllll my summer clothing, souvenirs, bras/undies, etc. LOST. Thanks for the worlds worst travel experience."
Cons: "There was not a thing that I did enjoy. Especially all the attitude from your flight attendants as if the customers were the reason for deplaning and whatnot."
Pros: "Relaxing music on the plane, extremely friendly staff, efficient, and comfortable. The comfort level was basic - not a super updated aircraft - but overall a great flight experience."
Cons: "Everything was great. Aircraft wasn't super updated but no problem!"
Pros: "The flight attendants allowed me to sit up front so I could run off the plan and make my connecting flight. If I was not in an atheletic person, I would have missed my flight."
Cons: "The delay and having to run like I wa back in high school running the mile."
Pros: "Friendly attendants; a lot of service available."
Cons: "Movie selection was minimal and mostly outdated; food was small portions and less than interesting choices."
Pros: "Crew was so helpful"
Cons: "Food ...special ordered food didnt make it in any flight. And quality of food needs bit improvement"
Pros: "Plane was nice, seats were very comfortable and staff were very friendly and attentive."
Cons: "Boarding was chaotic"
Pros: "Very smooth flight"
Cons: "No food options by row 29"
Pros: "The plane was new and clean. The crew was so friendly and welcoming. Anything we needed on our flight they were more than happy to oblige and always did it with a smile"
Pros: "Excellent crew"
Cons: "Excellent service"
Pros: "The flight left on time"
Cons: "Not using Air Fiji."
Pros: "The crew was really friendly."
Cons: "The entertainment options were really limited. Movie options were mostly older movies."
Pros: "Some crew members are excellent and some are flat."
Cons: "Food is kind of bad"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Crew great. Seat was a major let down, too small."
Cons: "Just the seats really."
Pros: "I have been traveling at least 4 times in a year for last 20 years. I never had such a worst staff specially the Msnager of Fiji airline ground staff at Sydney airport named Christopher. Such a rude ignorant person. The amount of luggage including baby stroller I traveled from Los Angeles to Nadi. Nadi to Sydney was perfectly fine. When I checkin from Sydney to los angles, the Fiji manager said you have to pay for stroller. I said I came all the way from Los Angeles to Sydney like that and I even showed the tags too, Christopher said Sydney has different policy. I left the stroller to him and Saud to him keep it for your kids and came back home without baby stroller."
Cons: "Worst Fiji ground staff at Sydney airport"
Pros: "I was excited to come back to the USA after a long vacation. When we arrived at the airport, the security started asking me questions immediately even before I checked in. They demanded I show them the ticket before it was even printed. When I explained that I was trying to check-in for the first time. They told me I was going to be reviewed upstairs and put a sticker in my passport. I proceeded to check in and just walked thru the normal security measures. After scanning my bags in security, I discovered there was no security meeting and proceeded to my gate. After the gate, everyone in line was subjected to a second security screen. This was a manual search and all articles were removed and repacked again. Then we proceeded to the plane entry where everyone needed to verify passport and ticket again. Later in the flight, I was having indigestion problem from my documented medical acid reflux problem and asked for a cup of water. He said sure and walked away. He never came back again.10 minutes later, I pressed the attendant call button again. 10 minutes later and no one came over. 15 minutes after that Albert came back over and said, "I see you have your call light on, please put your seat back up again." I can complied and he immediately turned off the light and walked away. 10 minutes later, Albert came by with the water cart and parked it right behind my seat. He proceeded to hand out water to everyone behind my seat. 30 minutes later the water cart arrived and I finally received my water (75 minutes after I asked!) Thanks Albert, I'll be following up with your management to see that disciplinary action is taken."
Cons: "See above. The above problem caused me discomfort, pain, stress."
Pros: "As above"
Cons: "Breakfast was pretty average"
Pros: "Food, comfort & on board entertainment not the best but for the price of the flight it was well worth it. The flight crew and those on the ground in Nadi were amazing. Fantastic service all round. Don't forget to use the Premier Lounge in Nadi if you're there for a few hours. FJ$100 for full lounge access. It was an absolute pleasure. Best way to get to the USA from NZ."
Pros: "Nike complaints good food everything was on time"
Cons: "Everything was fine"
Pros: "I liked the music and movies"
Cons: "I was very close to my neighbor and didnt even feel comfortable to get up and go to the bathroom because I didn't want to wake him."
Cons: "We did not get any notice as we were in the flight from figi! When we arrived we were just told flight has been cancelled and we should make our own hotel arrangement as next available flight is tomorrow"
Pros: "This flight was on-board a Fiji Airways plan, not Air NZ. The crew were fantastic, the food was very tasty, all sorts of drinks available, lots of overhead storage, plenty of entertainment options on video screen, restrooms adequate/typical, great pilot, smooth take-off and landing."
Cons: "I did not enjoy the tiny, cramped seats - the smallest I've been squeezed into in many years. Hard bottom and narrow; when the girl in front of me put her seat back, her headrest was right in front of my teeth. Also, they use the old school dual-headphones that don't sit flat on your ears and there was no jack available for personal ear buds. Opportunities for improvement!"
Cons: "sitting in a plane at Sydney airport for three hours waiting for a part,for the plane was not much fun.But we still got to Apia that day,or maybe late but before 12 midnight was a very long day."
Pros: "Love Fiji Airways coz the attendants are always smiling and happy! Prompt service and Captain Das made the take off and landing very smooth! Excellent trip! Thank you!"
Pros: "Had my backpack searched 4 times....one on the walkway on a folding table they set up...as I unhooked my bag (due to them breaking the two zippers in an earlier search) i asked what they were searching for and she saod "we search all American's bags" I said "just Americans?" she responded "Indians too"...then said "go ahead" after I mentioned the zipper issue.....destroyed any chance this would be an enjoyable flight or that I would ever return to Fiji, shame beautiful islands."
Cons: "Fiji airways lost about a third of the baggage on our flight and no representatives would give us any information. Then when we were sent to file a claim for lost luggage, no one was at the office for another hour. While I understand things happen, the way that they handled this situation was completely awful."
Pros: "The flight crew was friendly and efficient. it was a pleasure to fly with them."
Cons: "The entertainment system had EXACTLY the same movies/shows we had on the flight over. Since we flew like 14 hours, we saw everything we wanted to see the 1st time. Maybe offer different choices on southbound and northbound itineraries."
Cons: "I had no problems"
Pros: "Crew's service"
Cons: "Better organizing of boarding"
Pros: "Same as above.."
Pros: "Staff very good, food and beverage service was delayed or postponed due to turbulence but staff made up for it when service resumed."
Cons: "Entertainment movies not very many new releases."
Pros: "We got sone roomy seats it was nice"
Pros: "We have our seats by the window on our flight from Sydney to Nadi, we're so happy for that."
Cons: "We have our seats in the middle of the four (4) seats in the isle of the plane, it's so hard to go to the bathroom, which I do need to go often. We really were not happy and suffering during the flight from Nadi to Los Angeles."
Pros: "On time. Good aircraft. Good landing"
Pros: "Previously took 4 other Air NZ flights on this trip and loved them - great entertainment, very pleasant and helpful crew. The long flight from Fiji back to the US was partnered with Air Fiji and it was just a bit above average compared to our typical experience with Air NZ. The boarding experience was really good and much more organized than most airlines, which was nice. Plenty of bathrooms available, they came around with water frequently, which is a must on these long flghts, and every seat had their own screen for entertainment, which is very nice."
Cons: "Seats were not very comfortable, not much leg room especially for such a long red eye. Movie and TV selection was limited compared to typical Air NZ flights. Half the crew was somewhat unpleasant and overlooked passengers trying to give them trash and even charitable contributions when they were going around collecting specifically those things. (The other half of the crew was the more typically amazing, customer oriented attitude.) Not sure if Air Fiji just over works its crew or what, but it was not as pleasant. The food was also back to typical just ok airplane food, not normal for Air NZ which has great food and lots of it. We also were not able to pick our seats for this flight, which was not ideal for comfort or location."
Pros: "I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag."
Pros: "Everything except food"
Pros: "Had decent entertainment options and enjoyed the blanket and pillow!"
Cons: "Food, I chose to not even eat the meals after my first experience with Fiji Airways."
Pros: "Excellent service from crew members. Genuine Fiji hospitality"
Cons: "Angled seats and limited IFE"
Pros: "Professional and friendly crew. My 8th international flight in business class with 3 different airlines and Fiji Airways crew beat them hands down. Loved the Fiji Chicken curry."
Cons: "Angled seats Limited choice on IFE"
Cons: "I had a seat assignment for my NAN-LAX flight and it was not honored. I had seat 9b assigned but when I got to the airport check in they put me in row 40."
Pros: "Service provided was nothing less than desirable! They were great!"
Cons: "Boarding but that was due to the passengers. They don't listen"
Pros: "All of the staff we encountered were helpful and friendly. The seats were as comfortable as possible given the length of the flight."
Cons: "Some of the food was actually quite good; breakfast on the return flight was not good. The cabin was extremely cold...I wore jeans, and a sweatshirt and even with the blanket I was uncomfortably cold. My husband, who is rarely cold, even felt chilled."
Cons: "Boarding passes were not properly issued causing us to miss connection in LA. Flight left Nadi an hour late and although pilot indicated time would be made up, a 10+ hour flight resulted in less than 15 minutes of time made up. There is no possible reason a flight of this length could not make up the entire deficiency. We were told customer service reps would be available for passengers with tight connections. The customer service rep basically told us there was nothing she could do since we had to go thru customs. Will never fly this airline again. Fly to New Zealand previously on Air New Zealand and will use them in future. Price difference is not worth the service deficiencies."
Pros: "The meal was nice and the crew was pleasant. The flight was relatively smooth and there were no mix-up or problems with my luggage after the initial issue of having to pay to check in my carry-on due to being overweight."
Cons: "Cramped seating a bit much for such a long flight. The attendants were a little slow to pick up the rubbish from snacks, drinks and meals."
Pros: "Food options were good. Service was great. I think it was a great options with the price I paid."
Cons: "Seats are narrow for some people. It can be uncomfortable if the person in front reclines their seat, since the rows are close together."
Pros: "Thanx for the isle seat,/gate agent who checked me in was especially great,calm n patient,courteious n happy!plane was clean and staff were warm n welcoming,,,Vinaka..."
Cons: "My two month trip began leaving LAX jun 11:where YOU had a witch hunt for carry on liggage.In 13 years,my carry on was acceptiable;On that day $120.00 extra was needed for me to travel with my carry on,,no issuies for years b4,or traveling after,B.S..psngr tkt#2607808503000,2260 ,4521, 439746 6,left a nansty taste in my mouth,claimed my bag was just a tiny bit to large.. !When crew was provideing water or other on flight products,they worked from back to front;which made it diffuacult to see the product offered comming!! Also,,this last flight crew didnt seem happy to be traveling,and lacked the GREAT BULA I am used too.. I hop things get beter,.So ta talii ,Tim"
Pros: "Everything was great! Can't wait to go back."
Pros: "The entertainment onboard"
Cons: "For the last couple of times I have used Fiji airways they are horrible. So strict! Would let me bring on grey goose which I bought a duty free in Los Angeles... They made me throw it out. Then they try to find any little thing wrong if it's with your bag, or carry whatever they try to make you pay for EVERYTHING! they were about to take away my 3 liquids which was less than 3 ounces because it wasn't in a plastic bag. ALL OF THE OTHER AIRLINES I HAVE USED HAVE NEVER DONE THIS! So I had to leave security go back outside. Come back in and get a plastic bag. If your bag is even a pound over weight, regardless of the fact if you really can't pay it. They won't be nice and help you out at all like some other airlines do for example Air New Zealand, AA, I could go on. Also, more than half of the staff are so condescending and rude, they like refuse to be nice and help out a passenger. If I ABSOLUTELY HAVE TO AND AS A LAST RESORT then I would use Fiji. But for right now I will NEVER USE THEM. And I will suggest to my family and friends not to use the airline!!"
Cons: "Arrived in my destination on Sunday and I didn't get my luggage till Friday and I have to flight back on Monday ."
Pros: "Fast boarding."
Cons: "The middle seats should have a height restriction. I'm 6"1" and my knees has indentations from 11 hours in the air pressed up against the seat in front of me. Outdated movies. Bad food. Rude service."
Pros: "Good seating 2+4+2 allows more privacy for couples and less crowding. Every seat has USB plug. Good entertainment system with large selection of current movies.."
Cons: "15 pound carry-on limit. Although my reservation was not affected, I believe that reserving specific seats is no longer available for economy coach. Check to be sure."
Cons: "The plane didn’t have water in the bathrooms in the back of the plane so we had to use wet wipes to clean our hands afterwards. Entertainment system was slow. No complementary meals offered even though it was an international flight."
Cons: "if the Monitor would work and not 1 hr late"
Cons: "Food could be improved by improving preperation"
Cons: "One of my checked baggage was lost."
Pros: "The on board crew were pleasant for the most part. It was a full flight so they were also working hard. Check-in was easy, and the gate area had plenty of space to wait to board. We did get some sort of unspecific voucher for something for the entertainment system not working... have to log onto their site to even find out what it's for."
Cons: "Entertainment system didn't work, so luckily we had loaded up devices with stuff for the kids. We were hopeful that my son could watch a couple of movies, but they tried to reset it... at least we got a voucher. One seat back was missing the USB outlet and one didn't work in our row of three. Regular power (of which there are two... why don't the window seat get one?) was half working... so luckily everything was charged. The gate agent threatened to boot anyone off the plane to the next day if you tried to board before your zone was called... that seemed questionable."
Pros: "Flight was great. Check in not so."
Cons: "On March 18, 2018 Joanne, Kevin, and Allison Sheridan were booked to go from SYD to YYJ and only Kevin took off. We went to the airport and my daughter Allison was too anxious to get on as she had to leave her father behind. After she calmed down we went to get on the flight and the lady at the check in, (Onwsha) said it was too late and we could leave the next day. She changed my tickets on the computer and said if we came on Monday, March 19th there wouldn't be a charge but if it was any other date it would be $150.00 per ticket/person. When I arrived to check in on March 19th I was charged the $300. I spoke to Sharon Smith who was with Air Canada Customer Service Coordinator and I explained I was told something different by the customer agent. I told her if I knew that and I was told by Onwsha I would have went on the flight on March 18th but would not have checked the bags and just taken carry on luggage as my husband was still at the airport and he could bring them when he came over. Sharon Smith said there was nothing she could do and we had to pay the $300.00. It really has left a bad taste for me with Air Canada especially how many seats were spare and I was told something different from Onwsha. Thank you for your time. If any other details are needed feel free to contact me."
Pros: "I had this awesome trip to Oz planned via Air Canada, but it crashed and burned ( not literally) due to a legal matter. Liam was very helpful with cancelling the flight and assured me that I have no worries booking another with a bothersome penalty."
Cons: "Liam was down to earth and helpful"
Cons: "My 5-hour flight was delayed 5 hours. Missed all my scheduled events. I had planned for up to 3 hours of issues (delays, traffic, luggage issues, etc.) and it was still not enough to allow me to make my meeting on time. Additionally, the in-flight entertainment system linked to my seat was defective and only provided sound in one ear."
Cons: "I never got on that flight because the flight from Montreal to Toronto was delayed so I would have missed the connection. The flight from Montreal was late. I showed up a the airport three times before I got on a plane. Air Canada asked me to check in online but the system didn't work. Because of the storm, Air Canada couldn't even place me on hold so I had to go to the airport earlier in the day. When I complained about not being able to check in online, they asked gaslighted me and kept repeating that their system was "a great product" and that there was no way it didn't work. One person finally told me that it was because I had a pet in cabin. I could have saved a lot of frustration if someone had told me that. I also think that for a flight that left late and caused me to change plans and leave on a different day with another delayed flight because of the luggage conveyor belt that didn't work - which paralyzed an entire airport - they could have offered us a complimentary meal on the plane."
Pros: "the best ever the asian male steward was excellent he made my 12 year old girl happy and special by treating her with efficient service when she ordered food and kind words"
Pros: "The crew was so nice and helpful. They are all wonderful people at LAX and Regina, SK."
Cons: "The plane was hot and cramped. The air didn’t work right causing the flight to be warm and sweaty. My tray table was broken and wasn’t able to hold food and drinks flatly."
Pros: "I have never flown Air Canada before and it was one of the best airlines I have ever flown! Entertainment was great! The outlets were clutch. I got a sandwich and it was really delicious !"
Cons: "I didn't find anything I didn't like!"
Cons: "This review is about Air Canada from Los Angeles to Vancouver. Our flight was cancelled the flight for technical reason, without a notice. We found out when we got to the airport with four children. We were put on a later flight that also left Los Angeles later than the scheduled time. We arrived to Vancouver so late that we could not make the latest BC Ferry to Victoria that left at 9:00 pm. We lost our hotel reservation in Victoria. We were stranded in Vancouver till we could find a hotel that cost us an extra $600 (US dollars), an extra reservation for the ferry and lost a precious half a day of our vacation. When we complained about this wasted time and money Air Canada did not utter not even a clear simple apology. It offered a lousy discount on our next flight with the company, believing that we may ever use such an uncaring company"
Pros: "That even though there is a delay, we still made it around the same time"
Cons: "That there was a delay in the first place"
Cons: "Delayed by 2 hours, half and hour in the airport and another 1.5 hours on the tarmac (probably why I got sick just days after, sitting in the germ tube for that long) Seat did not recline, but was supposed to... No pretzels or peanuts offered like other airlines, just drinks Missed my connecting flight in LAX because of delay, but not after running frantically to my gate clear on the other side of LAX, customer service offered nothing to compensate for the flight we had just missed or any solutions for getting us home."
Pros: "Pilot kept us up to date and apologized."
Cons: "Other passengers could not make it through customs to the gate and needed to have their luggage removed from the plane. This delayed us and started a chain reaction that made us exit the plane 2 hours late."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "The flight itself was comfortable."
Cons: "The flight came in 20 minutes late, and managed to leave 1 hour late -- I've never before seen a flight become even MORE late because of the boarding agent. There was no communication whatsoever. There was only one agent working the gate. When it was time for passengers who needed help boarding, he took them back one at a time, leaving the gate completely unstaffed. When he came back, he strolled like there was no urgency whatsoever. Every other airline I'm on tries to speed up boarding if the plane is already late. I was amazed that they didn't even add a second agent to the gate."
Pros: "People working at the check-in counter in Sydney were friendly"
Cons: "Delayed departure and while I was rebooked for the possibly missed connections already in Sydney it was a premature decision as I would have made the connection in Vancouver. Food on a long flight is important - lousy meals and worst sandwich ever!"
Cons: "flight attendant burned my stomach and belly ,she fck lazy gave me and put a broken cup of hot tea into another good cup instead of threw that broken cup away and should give me only one good tea cup , so the fluid drained out between two cup, and fck burned me . How the stupid she is !!! After that they didn't come to ask me anything until i come to show them and complained , and requested a report. I got a picture and all evidence to show .i swore that its fck hot and burned me too...ooo....bad !!"
Cons: "Air Canada failed to transfer my bag from flight 1 to connecting flight 2. This not only happened to me but to other people traveling on the same connecting flight as well. My bag was delivered later then the promised time, it was also returned damaged. It is now almost one week since I have taken my flight and I am unable to process a claim because they have not updated my file via their Bag Tracer program. It is clear that they still have a lot of work to do to be considered a real commercial air line company"
Pros: "Nice plane on short flight. Why can't they use the nice planes on the long haul flights?"
Pros: "TV screens and entertainment were nice."
Cons: "I would like to have the two meal options be one with meat and one without. The quality of the meal could have been better."
Cons: "We sat in the back rows of the plane so it was hours before we were even offered water and by the time they finally got to us there was no food to PURCHASE. Bad enough we were not fed on this long flight but there wasn't even anything to purchase. By the time they FINALLY got to us to provide us something to drink, they came through wanting to take it from us. I was VERY disappointed with this leg of the trip as it was not at all what we have experienced on the first leg of this very long day of flying. There was no time between transfers to use the restroom, let alone buy food, had we known."
Cons: "Air Canada has to know that generally, the flight from Toronto to LA would be bumpy. Even if they did not know, the weather forecast can tell them that. Problem is that they always SELL the food first, before serving the customers the much needed drinks for hydration. That is a pathetic service attitude. "We will sell first, and only if time left, we will serve free drinks." That stinks!! I even saw them some kids, who wanted to get to their seat (from bathroom trip), sending to wait near bathroom because the food cart they were selling from was in the way. This kind of customer hostility to kids is unforeseen."
Pros: "They didnt loose my luggage this time."
Cons: "do your self a favor and find a different airline. When i got home and talked to others about my travels the said " what did you expect, i wont fly air canada" I wish i would have know before i booked my flight."
Pros: "Boarding was relatively painless. Flight was on time. What i didnt like was the crew. The flight from Toronto to Los Angeles was five hours. They had the fasten seat belts light on the entire trip because they said the turbulence was bad. I have been on alot of flights and let me tell you that the turbulence was not bad at all. After three hours prople decided enough was enough and started going to the restroom. The crew would get all bent out of shape and get on the PA yo please stay in your seats and not use the restrooms at this time. Really!! Well that didnt happen. The only thing they give you is one free drink. No penuts, cookies or pretzels. If you want food you have to pay for it. I sat by the window and my window was all greasy. I couldent really see out of it. I did use the rest room and it was pretty clean."
Cons: "Flight was on time and the restroom was clean"
Pros: "Great service, friendly staff, fuss-free boarding, good entertainment selection."
Cons: "Plane could have been slightly cleaner (eg replace old, ratty in-flight magazines). Food was reasonable but a bit bland."
Pros: "The flight was pretty good. The flight attendants were very nice. The seats are pretty roomy and Im about 6'3. The seat backs have a nice screen and a usb port as well as a standard electrical plug."
Cons: "Checking in was terrible there and back. On the way to vancouver we showed up 2 hours early but the computers went out about 20 minutes after we arrived and stayed off till after our flight. No apologies, no responsibilities taken. That day was part of our small vacation. We got put on standby for the next flight 7 hours later. My family layed around the terminal without 100% surety that we'd get the next flight. We did but they split us up. I switched seats with someone and we all sat in the very rear seat of the plane, which was hard on my long legs and just added to a terrible experience. Ruined a whole day of vacation. Coming back the check in was just rudeness. A stark difference from the flight itself."
Pros: "Customer service was bad. I had to wait long line to check in bags. they took like 20 minutes to handle one transaction. I had to line up some where else to pay cash for my baggage after I checked in my bags. When I lined up somewhere else, a lady told me her computer was down and her printer was not working and told me to go to the next line. I lined up and waited for 20 minutes on the next line. after she finished, she told me to wait for one minute. I told her i can't wait or i would be late for the flight. she helped me and when i realized if i lined at immigration i would miss the flight. i was smart enough to ask for passengers in front of the line to let me cut. i was lucky enough they let me and i made it through."
Pros: "The crew was friendly."
Cons: "I hate the new policy where you have to pay extra to reserve any seat whatsoever. I got stuck in the emergency exit row, with no right arm rest, which made the flight very uncomfortable. My earbuds supplied by air canada were of the poorest quality, and I could barely hear the movie. Finally, when it was time to order food, there were hot meals listed on the menu, but the flight crew had to check to see if they were available."
Pros: "Nothing fantastic but it was a good flight even after being delayed a while. Our plane had something wrong so they took us off the plane and we had to wait until they found a new plane for us, thank goodness we were in Canada at the hub where there must've been extra planes."
Cons: "I could not understand one word the stewardess said. I'm not sure if it was an accent thing or a speak too fast too close to the microphone thing but had it been an important message I wouldn't have made it. The music on the entertainment"
Pros: "There was a decent selection of in flight movies"
Cons: "-the aux plug for the headphones wasn't working properly. Resulting in me having to hold the headphones in place the entire flight -the first time the attendant went by with the food selections for purchase she walked right past me and went on to run out of food by the time I finally got her attention. -I had to ask the people behind me several times to please stop their child from kicking the back of my seat. Although the attendant made eye contact me one of the times she made no intervention on my behalf. - my return flight was in short: neglectful and arduous. I probably wouldn't recommend Air Canada after a flight like that."
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Pros: "Safe landing, excellent flight steward."
Cons: "We checked in 2.5 hrs before our flight but this was not early enough to guarantee our seats, and we were put on standby. That was a bummer. I still have this old-fashioned notion that paying in full for the seat was the guarantee for the seats. The A/C was broken during initial taxi and takeoff. The flight was delayed 30 minutes."
Pros: "Crew was nice"
Cons: "Air Canada lost my luggage, didn't get it back for about a week after I came home."
Pros: "Good movie selections and a personal screen as opposed to needing to use a personal device."
Cons: "It was much warmer in the middle of the plane than towards the front of the plane. I had requested the assistance of the crew several times by pushing the button [which lit up the light above my seat] but there was never a response. Only when they passed by my seat would I be able to get their attention by flagging them down. My seat was broken and trouble shooting was not an option for the crew."
Pros: "We arrived nearly on time."
Cons: "They changed our gate three times and boarding was inefficient (it took them almost an hour to load a small plane) and led to a late takeoff. The customs process was ridiculous. Crew did not seem to care. No food was provided on a 6 hour flight that boarded at 6pm. Most people would not have thought that they needed to eat dinner before the flight. You had the option of purchasing snacks. The people in the rear of the plan did not receive the honor of buying snacks (or even getting a cup of water) until 3 or 4 hours into the flight. Uncomfortable seats. Avoid Air Canada until they get their act together or they lower their prices to reflect their new status as a discount airline."
Cons: "* Worst food I have ever had on a plane. The crew did not even know what was in some of the food, which is not comforting if you have allergies. * Entertainment system earphones were so bad they were unusable."
Cons: "Not serving a meal on a 5 1/2 hour transcontinental flight is unacceptable. Just because you can get away with it doesn't make it good policy."
Pros: "Despite departing late we made it relatively on time"
Cons: "My screen didn't work. The outlet in the seat was also broken. The connection to the Internet was weak and there was a lot of turbulence."
Pros: "Nothing. The experience was a headache."
Cons: "Layover that was booked through KAYAK was already 9 hours long. I was fine and willing to accept that for the lower cost. Flight then gets delayed from 8:00 to 9:00 PM, okay, that's fine. Then flight gets delayed from 9:00 to 12:00. This forces me to miss my hotel reservation in LAX, This was one of the worst flying experiences I've ever dealt with. Then the airline doesn't even have the decency to give me a pillow because I was sitting in coach. If this is what airlines are becoming, i can't wait for the hyperloop one to force them into bankruptcy. The lack of respect for their paying customers is asinine."
Pros: "I had a wonderful experience with the crew on broad. The pilot was amazing. The cabin Attendent in first class was very lovely and sweet. She was the reason for my nice experience since I had a horrible time with the gate staff."
Cons: "I had a horrible time with the gate staff. They made me check my bag at the gate even though it fits in the overhead bin. I did three flight with air canada prior to this flight with the same carryon. I didn't appreciate the ladies attitude. She said I don't care who or what class you fly so took my roller and tagged it. Then she let the guy next to me get on with his bigger roller only because he was first class. I had to upgrade myself to first class to keep my roller on me. I had things that I couldn't part from my carry on. Cost me $500 US dollar and then she said to me. What ever thrills you. Wow. I am star alliance gold with two airlines and I have never ever been treated this way ever. I will never take air canada ever again. The 1800 customer service isn't any better."
Cons: "Entertainment system was not working and in one of our seats the Audio was not working"
Pros: "No food offered on a 6 hour flight, but nice flight crew and good entertainment system."
Pros: "The service was friendly, eventhough I was forced to check in my carry on."
Cons: "I checked in 5hrs early to find out that I had to check in my carry on. To my disappointment, as I finally boarded, I noticed that LOTS of people had carry ons that were either the same size or larger. As we landed, the passenger next to asked me to help take her carry on down from the top storage area (as it was extremely heavy). Her bag could've been 50lbs! The plane was over burdened with people's carry ons. What disappoints me the most is that I checked in early, but my carry on did not make it aboard the plane while other people's carry on did!"
Pros: "Good entertainment and descent food"
Cons: "they changed our time flight so now I'm stuck in LA for the night because I missed my connecting flight. When I tried to resolve these with two different attendants, they were so rude and arrogant, specially Sue from Vancouver. Upon arrival to LA, our bag was roughed handled. Had to make a claim."
Cons: "Changed the non stop flight on me to stop in TO from Montreal. Really lame and added 3 extra hours to my flight back to Los Angeles."
Pros: "I had a missed connection due to a problem with the US visa on arrival system being down (mainly my fault for not being adequately prepared). Air Canada staff were very helpful and courteous, they rebooked my flight for the next day and helped me find a hotel for the night. Greatly appreciated!"
Pros: "very quick ride. Service was fast and efficient,"
Cons: "those who had carry on bags and had no room to store in the overhead had their bags loaded in cargo at no cost This is very annoying for those of us to pay for luggage. I see this all the time and very frustrated about this issue."
Airlines flying from Sydney to Los Angeles have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Los Angeles
Masks required on board, masks provided on flights from Sydney to Los Angeles
Social distancing seating
Middle seats unavailable to book on flights from Sydney to Los Angeles
Testing for antibodies, testing for symptoms for flights from Sydney to Los Angeles
Waiving of change fees. Search flexible flights from Sydney to Los Angeles