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Checking in for this flight with hundreds of passengers was handled by only 3 China Eastern counters, and these counters weren't even open until about 2 hours before departure, which was barely enough to allow for the 80-minute check-in and the security/immigration screenings afterward. The fight itself was all right, but China Eastern needs much more efficiency on the ground.

I like that the crews are patient

The food is too salty and seat is too small.

I requested all window seats. I was put in a middle row aisle seat. I don't understand why I paid for a seat that was available and then bumped to a different seat.

Service on their 777 JFK-PVG is great. CE has an outstanding crew. I just don't understand why other carriers charge 20-70% more for the same business class.

Some flights out of PVG require you to board the plane from the tarmac using stairs. Uncomfortable during in climate weather. OK a bit picky.

There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight.

Although they are being very efficient, they collect blankets and headphones 45 min before landing and I could have still used them for 45 minutes!

Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat.

I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats.

Airport crew rude

Airport crew rude

Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!

Very nice plane and it includes food and drinks and wonderful service

Extra bag was pretty expensive

Narrow aisles

Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!

I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag.

All good small

Small space

There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight.

There was no leg room. Also, the flight was about 1.5 hrs late departing, which almost caused me to miss my next flight.

Airport crew rude

Airline stays rooted in its culture. The interior, uniforms, and ambience all give way to the Fiji island culture. They also give a small pillow and blanket in every seat.

I wish the seats were a bit wider and had more legroom. But overall the airline is on average for space and I have flown in more uncomfortable seats.

All good small

Small space

Wonderful staff, always smiling even though they were exhausted!

Too many kids. The child seated by me kept kicking me and climbing on me during the whole 13.5 hour flight. His parent did nothing. I had a 20 hour layover in Sydney arranged after the flight was booked due to changes.

Food tasted ok

Limited movie/tv choices Not enough room Rarely saw crew

Spacious seats with a LOT of leg room. Very friendly crew

Travel was easy, and the flight crew was great

Airport crew rude

I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag.

Everything was perfect - from the crew, to the plane itself, to the entertainment and blankets and seats -- delightful and easy flight!

Foods

Poor communications between crews and passengers

Food was really good not many airline offer free meal

Forms and then again on computer

I really appreciated how the crew enforced window shades down for the majority of the flight. It really helped me sleep like I was hoping to so that I can be better adjusted to the time change and reduce jet lag.

Airport crew rude

Narrow aisles

Food was really good not many airline offer free meal

Forms and then again on computer

Although they are being very efficient, they collect blankets and headphones 45 min before landing and I could have still used them for 45 minutes!

Airport crew rude

All good small

Small space

Virgin look to have changed their inflight entertainment and as a result have dramatically reduced the new releases.

Enough snacks passed around for a long haul flights Friendly and pro flight attendents

Main meals portion is too small. Snacks ( Pie / pizza) reheated but not crispy anymore

Can't rate food as it is not my practice to eat airline food.

Unavailability to select a seat or extra baggage online. That an extra 2 or three kilos is charged as an extra bag.

Spacious seats with a LOT of leg room. Very friendly crew

Travel was easy, and the flight crew was great

Flight from Sydney to LA was fine, no issues. Issue on connection from LAX to JFK.

We were delayed getting out of Sydney so late getting to LAX. Ran to get through customs, then airline rep said we might not make flight connection but to run...so we ran through two terminals, dropped baggage, ran through security to our gate...made it while flight still open...but...gate agent said Virgin had re-booked us already on flight 5 hours later and we no longer had seats on that flight. So two very serious questions that I have not yet gotten a satisfactory answer... 1) why were they allowed to re-book me without my consent? Every other situation, including changes to this itinerary in the past, I was told no changes could be made without my approval? 2) if they had already give away our confirmed seats, why in heavens did they tell us to run? At the airport I got a variety of answers that seemed to be pointing fingers since Sydney flight was Virgin Australia and LAX was Delta....despite codeshare seems these two companies do not work so seamlesslessly and one has no real idea what the other is doing....to the travelers detriment.

Virgin look to have changed their inflight entertainment and as a result have dramatically reduced the new releases.

Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A....

The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas.