Daily cleaning, installation of cabin HEPA filters on flights from Turkey to Sydney
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Scores according to KAYAK customer reviews
Pros: "Flight time shorter than scheduled. Food good. Crew great."
Cons: "Somewhat limited recent release movies compared to Emirates."
Pros: "Amazing crew and service. My kids were well looked after in business class even though my 2 year old was a little sick. Book the cook meal was excellent and great entertainment options. Seat was enormous!"
Cons: "Nothing significant!"
Pros: "The crew Were exceptional ."
Cons: "If The seat recline could go down a bit more innpremium economy, that would be perfect"
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Cons: "Transit time is good for way too tight"
Cons: "Everything was fine."
Pros: "excellent - comfy plane, great service, excellent stuff."
Pros: "Comfortable seat, variety of entertainment (sceen) , good food options and friendly and courteous service."
Pros: "Flight time"
Pros: "Everything was excellent, and we even arrived 30 minutes earlier than scheduled..... super."
Cons: "no problems"
Pros: "Boarding was better handled in Singapore - but then that’s Singapore! All very smooth and French champagne served on the flight all the way home! The Kayak website is excellent and I wouldn’t hesitate to use it again - $1,000 cheaper for the flight from Moscow to Singapore than what I could get direct from Singapore Airlines! Well done Kayak!"
Cons: "Food was terrible , crew were rude, there were delays due to airline problems at both ends of the flight, there was a complete lack of communication about the problems and how long the delays were going to be. Handling of missed connections was abysmal... Overall extremely disappointing."
Pros: "Spacious and comfortable bed."
Cons: "The food wasn't that great. Average at best."
Cons: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"
Pros: "One of the best flights I’ve been on. The seats are spacious and the crew are very friendly"
Cons: "Reclining seats tend to make me caustaphonic with the limited space"
Pros: "Seats more comfortable than premium economy, staff more helpful!"
Cons: "Food was ordinary"
Pros: "Crew were attentive and courteous, food and beverage choices were great; would definitely fly with SA again."
Cons: "None that I can think of"
Pros: "Very organized"
Cons: "Seats could be a bit more comfortable in premium economy"
Pros: "Great amount of legroom in the seats we were lucky enough to be granted. Entertainment was good!"
Cons: "Frantic service from crew. They seemed anxious and rushed at all times. Food was also very average."
Pros: "The crew were excellent"
Cons: "I'm 6'2" and the regular economy seats didn't give me enough to leg room"
Cons: "leg space"
Pros: "business seats were excellent"
Cons: "all was good"
Cons: "Crew woke me up from deep sleep to raise seatback for meal service. Sleep versus food?? Should prioritise sleep every time on night flights."
Pros: "Amazing, amazing service! Great food (including Hagen Daaz ice cream) and good choice of beverages. Lots of different entertainment choices. VERY clean and well maintained aircraft. Staff is always friendly and happy...they really seem to absolutely love their job! Free toiletries in the bathrooms are an extra plus. Whenever there was a change in schedule / plans the captain informed the passengers immediately about what was going on and what would happen next."
Cons: "The only thing that did and probably always will be AWFUL is going thru security at JFK. The T S A officials there are unfriendly, sometimes rude, never smiling and often yelling at you or even little kids or elderly people. We are travelling a lot and no other security staff at any given airport is so unfriendly and harsh. Worst thing about going on a journey."
Pros: "friendly and attentive crew. connecting flight was a breeze. well worth the price."
Cons: "Food not hood"
Pros: "United miles."
Cons: "Entertainment very poor, no selection, I took the flt in Jan and the movies and selection was sane in Feb. Bad. Food was so so."
Cons: "Boarding at Singapore airport was shocking, as we had to wait 6 hours for our flight. Rating low to the crew mainly because of the ground staff as they were not very communicative to begin with about the explanation for our delay. Only when the passengers got a bit more vocal about wanting explanations, they started giving us a bit more information. All estimated times given for boarding the flight were incorrect by a big margin! Seemed more like they were giving shorter wait time for boarding just to please the passengers, where as they were well aware of how long the wait would be."
Pros: "I've always flown Singapore airlines wherever possible. Standards are unbeatable until this flight..."
Cons: "The dinner was terrible. I am a long time customer of Singapore Airlines and I know where the standard are. The food on this flight was the worst I've seen. The starter (vermicelli) was overly salty, dry and severely undercooked. The main course was acceptable but the portion of chicken was more like side dish not main. Missing sides."
Pros: "I liked there was entertainment"
Cons: "It was an old tired plane"
Pros: "Crew very good as was entertainments system"
Cons: "You cannot disguise the age of the 777, 30 year old design. Noisy and basic compared to 380, 350."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "Just a generic flight. Had nice movies but nothing special."
Cons: "I felt very cramped and though it's nothing with the airline I had 2 crying babies right near me during the flight."
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Staff were awesome. given that my wife and son both had food poisoning."
Cons: "But we were meant to fly on an A380. This was an A320. Nowhere near the same legroom. Less entertainment options. No USB charging."
Pros: "the flight time was quick , by the time you took off you practically were preparing for landing"
Cons: "nothing disappointing"
Pros: "The staff were helpful, once I had complained enough."
Cons: "Aircraft was old, tired, and uncomfortable. The seat of my chair was not attached. There were huge comms boxes below every 2nd seat so zero legroom. Screens were so old they were unwatchable and tiny. Air Asia provides a superior service for a fraction of the price."
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "Everything is suport wonderful"
Cons: "Price. it's better"
Pros: "Friendly and approachable"
Pros: "Great staff. Aircrafts has more leg room. The food and entertainment was good as well."
Pros: "The ground staff in Sydney!"
Cons: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Pros: "Service was good, but then that's expected."
Cons: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."
Pros: "Good crew, but working with some tired, old equipment."
Cons: "The padding in my seat seemed to be a bit thin and became progressively more uncomfortable as the flight progressed. The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Cons: "Can't think of anything, everything was very good."
Pros: "No comments."
Cons: "No comments."
Cons: "Again very impressed with Qatar Airways service on the board"
Cons: "Catering load was poorly estimated. They'd run out of my first choice of brunch despite being in the first row (apparently pancakes are "really popular with the kids" but they don't load extra to account for this). Also ran out of my main choice."
Pros: "Crew was very helpful for everything"
Pros: "Crew were friendly"
Cons: "Food could be better and frequent"
Pros: "Food was okay and crew was okay"
Cons: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"
Pros: "Everything was good"
Cons: "Veg Food"
Pros: "The airplane and clean"
Cons: "The seats destination between them very small"
Pros: "courteous service and a clean modern airplane"
Cons: "The sound system was inadequate on the TV and the headsets were uncomfortable. The queue at the check-in needs to be better controlled, it was a bit chaotic."
Pros: "The entertainment was reasonable, I enjoyed the festive choices."
Cons: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"
Pros: "exellent in everything"
Cons: "Narrow 2x2 sleeper seats are really narrow and feel much too close to one another. ."
Pros: "The crew was awesome had the most caring crew anything you need thier there to make us happy I’m absolutely happy"
Cons: "I dislike the economic class on a 19 hour journey to Doha to Dallas Texas I felt so tight and annoyed with people next to me when asking to go to the bathroom that’s my mistake next time I surely will go on bussiness class other then that everything was great."
Pros: "Overall the flight went well. Flight attendants were attentive and boarding went fairly quickly and flight was smooth."
Cons: "The bathrooms ran out of water. Not a great movie selection and almost didn't have any choice for lunch."
Cons: "Nicmze clean aircraft with goods legal room in economy"
Pros: "Excellent on board staff"
Pros: "Good service."
Cons: "Poor choice of entertainment."
Pros: "Extra leg room, very courteous crew, and pretty decent food. What’s not to like? I have had only very good experiences with Qatar so far."
Cons: "Nothing it was great"
Pros: "The leg space the reclining chair the personal tv the head rest The food"
Pros: "Service, crew, food"
Cons: "Seats are small"
Cons: "The gentleman next to me had broad shoulders, so I spent most of the flight with my body a bit twisted, and eating without being able to move my right arm normally was undesirable. The cabin was kept a bit warm throughout the flight. We had a long wait (30 - 45 minutes after leaving the gate) before takeoff."
Pros: "process quick and efficient"
Cons: "average seats"
Pros: "Best host staff"
Cons: "Bad app don’t trust"
Cons: "I am a very experienced traveller. I always book an isle seat, especially for long flights (this was 12 hrs.), so that I can get up and stretch my legs etc. The couple sitting beside me were upset that I did not take the window seat. When it came time to sleep, the wife stretched out over her husbands legs, who was sitting beside me. This meant her feet were coming on top of my legs, and her legs were forcing her husbands legs into my space, touching my leg - I had to put a pillow between my leg and his leg. I asked the Qatar hostess if she could please ask the couple to change their positions, so that my seating space was respected, resulting in no body touching. The hostess replied that she was not permitted to ask the couple to change their positions and be more respectful. Fortunately there was another unreserved isle seat and I was able to move. Due to the fact that airplanes have become cultural melting pots, thousands of feet in the air, I think it would be peacefully beneficial too all, if a very discreet announcement could be made at the beginning of each flight regrading seating etiquette, respectfulness towards others etc. this could also be printed in the flight magazine. Thanks in advance."
Pros: "QA is really a five starts company , and I enjoy the trip always with qatar airways"
Pros: "Films Service"
Cons: "Not enough films"
Cons: "The planes weren't as comfortable as others I've been on like the double deckers of Emirates. Their economy class was NOTHING special. Everyone talks about how superior Qatar is, but I found nothing special about it...the seats, the food, the entertainment were all basic and nothing fancy. The crew, while very sweet, seemed inexperienced and green to me..but they were lovely and that's all that ultimately matters."
Pros: "Once staff were aware that my child was sick one staff member in particular regularly checked on the well being of my child."
Cons: "Crew only helpful when pushed to help. My child was sick and the cabin crew tried to give me food. I said that my child had just vomited but there was no offer to help me clear it up they just continued serving food to other passengers. I had to search for someone to help me to clear up and then I felt as though I was an inconvenience. I then had to look for someone to bring food for myself and other child. My other child is 1yr and 11 months and I was told they were only allowed baby food not a child meal. Although there were a few spare seats on the plane I was squashed into a full row with a 3 yr old and one year old on my lap. I appreciate that there may not have been any bassinet seats left but would have been helpful not to be on a full row as a single adult travelling with two small children. No offers for assistance with bags."
Pros: "The staff are outstanding! Friendly, helpful and accommodating."
Cons: "Poor choice of movies. Their 'world' movies should have subtitles"
Cons: "The boarding process was strange, with one guy directing several different zones to stand in line, people not cooperating and just overrall not very organized."
Cons: "Probably the best flight crew I ever had the pleasure of being with."
Pros: "It was excellent."
Cons: "It was excellent."
Cons: "my breakfast was nasty and when i ask the crew who served me she was rude! i didnt eat my meal !"
Pros: "Flawless boarding, service, food and arrived 30 minutes early."
Pros: "It was something unexpected"
Cons: "I checked in a couple of hours after checkin open but unfortunately I could not get my preferred window seat, got a middle instead. But still the leg room would have been ok but the middle seat (second row behind the bilkhead row) had the front passenger's entertainment system arranged across the footwell, not sideways, so it completely blocked the footwell and prevented any stretching of the legs. I am a tall passenger and this caused much discomfort on the flight, I had to keep getting up to walk around. I also found the seat bottom quite uncomfortable (not enough padding I think), butnghis could have been made worse by the footwell issue. Regards Neil"
Pros: "Airport staff."
Cons: "4 hour flight wolith no entertainment system and old aircraft was a huge drop I am frequent Qatar airways customer, and this flight was the worst"
Pros: "Seats were roomy and leaned back quite comfortably. The gluten free meals I had were fantastic, which I've never said before of an airplane , even regular meals."
Pros: "Service & cleanliness."
Cons: "Nothing I remember."
Cons: "JKIA airport was terrible. Staff were late to come to the check in counters. Why can't they be there earlier than one hour so we don't have to stand in line for so long with our bags. Totally shambolic affair."
Pros: "Everything was taken care of and I never had to worry. I felt well treated, important, my things were taken care of and respected, the plane was clean and had great in flight options for food and entertainment. The staff was respectful and nice."
Pros: "Very friendly crew and efficient check-in service. Food was lovely."
Cons: "Multiple problems with onboard entertainment re-setting itself."
Pros: "I travel from Sydney to Europe (UK and Greece) regularly. My experience with Qatar airways was fantastic: I highly recommend it. First of all, the travelling hours are a bit shorter (compared to travelling via Singapore or Hong Kong) probably because of the geography of the cities/connections and the corresponding flight times between Athens-Doha-Sydney. The aircraft was exceptional (I believe it was Airbus A380). It was a double-deck, wide-body and four-engine jet airliner. Cabin and economy class seats were very comfortable and more spacious compared to other aircraft. There was minimal turbulence, which is partially due to the type of aircraft: at least this is my understanding. The aircraft also had wi-fi (complimentary for the first 15 min) and one was allowed to use the mobile phone during the flight (except during take off and landing times). The flight attendants were absolutely amazing. Also, the crew was very understanding and friendly with children. Food was also excellent and in good portions. Overall there was high tech aircraft, excellent service and no delays. I will choose it again in the future."
Cons: "On the downside, I had a problem with my entertainment device during the whole flight: there was no sound, so I was not really able to watch any movies/TV.. The flight attendants tried to sort it out, but it was not possible. They kindly brought complimentary magazines and drinks/snacks, however it would have been much preferable if I could watch a movie or if free wi-fi was offered for the whole flight, as compensation.. My understanding is that this was not an option, due to problems providing free password..."
Cons: "I miss my bag because the stuped worker. I arrived to my country without bag"
Pros: "It's okay but they doesn't have good service about the luggage I'm coming from overseas I have two luggage and they charged me for one luggage to charge me."
Pros: "Everything was good"
Pros: "Every think was a range and serve nicely"
Cons: "Arriving time"
Pros: "I didn’t"
Cons: "I was a business class passenger and the flight might as well have been economy, with the exception of the food. There was no personal entertainment, the seat foot rest did not work — it was an old plane — the seats recline all the back to the lap of the person behind you — so when the guy in front of me was done eating he proceeded to lay back — however I wasn’t done eating — and it knocked over my glass of sparkling water —- typically even if a passenger is still eating there is still room for the person to lay back — I had to push the persons seat quickly before my whole tray was wrecked."
Pros: "The movies were good"
Cons: "Un comfortable seats very bad air conditioning + the flight was delayed for more than an hour and I had a connecting flight which I miss ! Due the delay"
Cons: "The flight attendants did not keep the children and their seats they let them run around as we taxied the airport until one fell and had their head. Then they would not insist on them to stay in in their seats even on take off."
Pros: "Crew good and friendly"
Cons: "Very old fleet from Muscat to Kuala Lumpur. The entertainment very limited compared to Emirate Airlines"
Cons: "Air craft very small was full with passengers ac was not good before takeoff. No baggage arrived to lahore i am really depressed due to baggage .please help to find baggae"
Cons: "I slept most of flight, boarding was okay."
Pros: "Flight arrived when it should"
Cons: "the seating space is incredibly small, which made the flight uncomfortable"
Cons: "Again entertainment system was horrible with flickering screens"
Pros: "Nothing as such"
Cons: "Air condition was very low"
Pros: "Movies in the entertainment screen."
Cons: "At the boading, just when we were putting our luggage we were around 5 kg more, in a bad way the turkish lady there asked us to reduce or pay. We reduced the luggage and 2 kg more were left but her and her boss isisted in a rude way to pay or to remove more luggage. We asked her boss to help us in lifting one big bag since we were all girls and couldnt lift it but he refused to help as a gentleman would do and said quick quick put the bag quickly. For sure I wi never chose turkish airline again."
Pros: "in flight entertainment was really good"
Cons: "checkin luggage was terrible with more than half an hour wait although web checkin was already made"
Pros: "Food in business class was good although it was odd that breakfast was served at 3am while “lunch” was served prior to arrival once we all woke up."
Cons: "The flight was the “older” business class set up with lacks privacy... not normally too much of a problem but there seemed to be quite a few upgrades from economy so it was full of people chatting loudly. There were problems with boarding that delayed the flight by an hour. Also, the boarding at Muscat’s new airport wasn’t great with the lounge telling us to board while, at the gate, boarding hadn’t started. MIght not be much of a problem except the kids were sleeping on our shoulders and there were no seats at the gates."
Pros: "New Muscat terminal is lovely. service very attentive and food v. Nice."
Pros: "Impossible to enjoy a flight you didn't choose and were forced to fly on due to a schedule change, especially when the flights you'd booked had much better timing for a fixed teacher's holiday schedule. Avoid Oman Air unless you are sadistic and enjoy forced flight changes and no compensation. As I was forced to change to a flight to one arriving at 03.10 with my work starting at 06.00, I tried (and failed due to a lack of space and fidgety neighbour) to sleep all the flight to be fresh and professional for my work. The booked flight which was forcibly cancelled got me home 9pm the night before work. Oman Air refused a suggestion to upgrade me to business class so I could try and sleep."
Cons: "I am a teacher. I can't choose my holiday times. I get three fixed weeks in summer. In both 2017 + 2018 Oman Air changed their schedule forcing me to change my flights. I was out of pocket for a small amount - they refused to pay the $27.60. I was to arrive home at 9pm for an 06.00 start to work they changed my flight so I arrived at 04.00. I asked for an upgrade to business class to try and sleep. They ignored the request. They instead sent me a copy of the small print saying that they were allowed to change anyone's flights and give zero compensation if the 'client' is informed two weeks in advance. I will avoid Oman Air from now on, even if they seem to offer the best times to fly."
Pros: "Uncomfortable seats , poor food category, bottled water supply was minimal, staff needs to improve on language, boarding was very stampeded baora"
Cons: "Boarding was not comfortable, felt like you being pushed like animals"
Pros: "Not much"
Cons: "Siting in 15E seat next to a big man that was taking part of my seat Extremely uncomfortable Had to wait over a hour for the luggage Long and complicated transfer at Muscat, New airport toilets smell like ashtray"
Cons: "First time in my life that the airplane food was cold. There also was no in flight entertainment."
Pros: "Roomy business class"
Pros: "Ease of transfer and information"
Cons: "No option on dietary requirements"
Pros: "Oman Business lounges good in Bkk also"
Cons: "Seats in business were ok but do not offer the position options that most airlines offer in Business."
Cons: "Always delay Food is below standard ( taking in consideration the ticket price) Crew depend on your luck some times a very helpful crew and some times it's almost like they have a personal grudge on you"
Pros: "The stopover was short ."
Cons: "The food and the lack of entertainment. The plane was almost full and two children never stopped arguing loudly."
Pros: "Service, food, Cabin cleanliness, friendly service"
Pros: "We took off on time. Attendants were nice. Value for money."
Cons: "Lavatory I used was a bit messy. Meal option was a bit blah."
Pros: "I do like few thinks apart from most importance thing such as blanket..! We have asked for blanket at night due to freezing cold the crew has replied sorry the ground staff has forgot to load the blankets to the air craft ."
Cons: "Well pilot was very nice experienced.smootj Takeoff and landing.thank you sir!"
Cons: "The airport is conjugated."
Pros: "The aircrafts are good and comfortable, food is acceptable and air crew is curtious"
Cons: "The tickets issued to us specified that we were allowed 2 pieces of checked luggage each piece max of 23 Kg. The check in staff refused to accept the baggage allowance as was shown in the ticket . They insisted that the agent issued the ticket wrongly and they will only allow 2 pieces weighing total 30 kg. It was embarrassing as we had brought luggage as per tickets issued. IF THE AGENT APPOINTED BY OMAN AIR HAD ISSUED A WRONG TICKET, IT IS THE PRINCIPAL WHO IS RESPONSIBLE WHICH IN THIS CASE IS OMAN AIR. IT WAS A BAD EXPERIENCE AND OMAN AIR HAS TO COMPENSATE. The entertainment screens did not work for quite some time."
Pros: "Staff trying to think of what we need before they ask for it. Impressive."
Cons: "All was fine"
Pros: "Nearly all staff very professional and trying to 'be the best'. Generous with drinks."
Cons: "Bizarre incident with FA over meal. I'm on left aisle of middle row of 3 seats. Another customer is on the other aisle. Middle seat empty. Both meal trolleys moving up aisles, ten seconds apart. FA leans over me and asks the man on the other aisle what he wants to eat and serves him. I'm busy putting netbook away so my tray table will be empty. FA 'forgets' to invite me to eat. This is an Arab airline???! In 49 years of air travel I have never seen such a thing. I sit there wondering what on earth is happening. Weeks later I'm still bewildered."
Pros: "Was the cheapest flight for the dates on offer and now apparent short cuts"
Pros: "The price was great. Nothing not to like about my experience."
Cons: "Although they claimed to be affiliated to StarAlliance, they were not able to include my StarAlliance membership number."
Pros: "Other than the smile of the crew i did not like anything. It was late at night and old AC . I really liked the massage in the business lounge."
Cons: "Old AC no entertainment no usb to charge phon. Seat old with manual recline and don't recline fully. Kept us business messengers waiting in the bus more than 15 minutes because of one late passenger."
Pros: "Prompt; good leg room; decent food on each leg of the flight"
Cons: "No complaints"
Pros: "Pretty much nothing."
Cons: "This is an international flight which didnt have an in seat entertainment. They didnt announce anything and this is the only airline where they serve the food without even checking if you want or not. It was a mid night flight and i was fast asleep after take off. They woke me up and just threw the food on the table and walked off. Another first of its kind is they serve solid food first and followed by drinks so even if you are thirsty, you have to wait. All juice will be served later. and the most uncomfortable old seats. Probably they use different flights for different sectors and to India, they consider every passenger as just "cattle" class and use the worst flight they have. But no other option. There are few direct flights and this is the only choice. So have to fly with them again unfortunately."
Pros: "Crew was friendşy"
Pros: "The price was great and the service and planes were adequate for a relatively short flight."
Pros: "Plane took off an hour late. Confusion among boarding agents at the gate. Old aircraft."
Pros: "I liked it when we arrived at our destination."
Cons: "The seats are rediculously small and rather uncomfortable. It took way too long for us to be served beverages. And when I needed more water, no one was around to bring it. They delivered the food and then took ages to collect it once we were finished. The sound for the in flight entertainment was broken on my consol. There seemed to be a problem with the air flow: it was really hot on both flights."
Pros: "It's very cheap"
Cons: "I recommend to buy taket from kayak"
Pros: "The staff were very sweet and the food ok as airline food goes but..."
Cons: "The flight was delayed out of Heathrow and as a result over 50 of us missed our connecting flights. We arrived in Oman and many missed our flights by only minutes to find ourselves stuck from 8 am to 2 am the next day as only 2 flights a day are offered. They never thought to hold the flights to await our arrival. A hotel was supplied but it charged for internet(we were told by the airlines it was free) had very good meals but NO tea or coffee in the rooms or offered after breakfast without a charge. The airline said we could sleep until midnight and then a shuttle would return us for the 2 am and 2:45 am flights but the hotel insisted on us going at 10pm . driver wanted off was all we thought. Second flight was an older plane ,terrible meal and no individual movie or tv systems ."
Cons: "The food The crew The seats"
Pros: "The plane was very comfortable and the crew was friendly."
Pros: "Only a 45 minute flight, but we were able to start watching their large collection of movies as soon as we boarded. Far better than comparably priced low cost carrier, don't hesitate to fly them."
Cons: "Since it was a very quick flight there was no service, not even a quick beverage service that you would find on similar length flights elsewhere. Still a great bargain and good experience."
Pros: "The flight attendants and crew were amazing! The airline was top notch!"
Cons: "When I finally got thru customs I picked up my bag and it was all wet. Something that smelt like vinegar was spilt on it. Also when my friend who I was traveling with picked up her luggage the plastic was ripped off. That must be some rough handling they have because this was a hard plastic suitcase.. They need to treat the cargo a little less rough."
Cons: "The plan was small"
Cons: "Vegetarian Food need to Improved."
Pros: "The crew was very friendly and attentive."
Cons: "Can’t think of anything"
Cons: "Better range of entertainment as the options were a bit dated and mediocre"
Pros: "First time on Malaysian. At least we didn’t disappear. All was okay except for the meal on the flight to Saigon. I’m not one to complain about airline food but the “meal” served was execrable, possibly the worst in 65 years of flying. And no alcohol on an international flight was niggardly in my estimation.. The flight from Penang to KL they had the cheek to serve a tiny cup of fake orange juice. I will avoid Malaysian in the future."
Cons: "Please see what above."
Pros: "we had extra legroom travelling with an infant"
Cons: "the staff could have been a little considerate when serving food to you while you're holding a sleeping baby"
Cons: "The flight attendants didn't ask me if I need ice cream or any drink but they asked another seat of passages. It's not fair..."
Pros: "Crew are nice,but the seat need to improve"
Cons: "The seat need to improve"
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "On time"
Cons: "Everything. Bad business class food. Old movies. No inflight service."
Pros: "Crew was terrible plane dirty and very poor service waited 90 minutes after take off to get a drink in business class. Last time I fly this airline used to be ok but now going downhill"
Cons: "Almost every thing. Incredibly dirty plane and crew just poor not interested in passenger at all unfortunately noticing this more and more with MAS"
Pros: "The crew are friendly and reliable."
Cons: "The food instead of salted peanut, it will be better if bread instead coz some of us got not enough time for meals."
Cons: "It was delayed by 15mins due to heavy rain but it was OK as everything else was on point"
Pros: "Friendly staff"
Cons: "Security check at gate without priority Bagage Delivery business class"
Pros: "Economy seats arent different from other airlines. Flight was good in general"
Cons: "Transfer desk was hard to find for first timers. Send "ask me" staffs to greet on arrival for connecting passengers or info board will help."
Pros: "Having 2 seats to ourselves"
Cons: "Crew hurried;seats cramped;boarding a pin-had to take watches off;food indifferent;sat on Sydney tarmac nearly 1/2 hr"
Cons: "I haven't even made it to my destination yet."
Pros: "Attentive flight attendants ."
Cons: "All acceptable"
Cons: "Ok flight but so cold on board"
Pros: "Web checkin and Baggage Drop were precise which saved time. Few passengers do not matter these two (2) important features but this is efficiency to a minimum!"
Pros: "The crew was very pleasant and professional. . The food bland but warm. But the seats were microscopic"
Cons: "Seats were tiny. My knees pressed to seat in front of me. I’m 73 inches tall"
Cons: "Malaysian is known the world over for its great food. It's a pity Malaysia Airlines MH=Malaysian Hospitality doesn't extend to serving simple, good food. The pastry was nothing but a lump of dough with tasteless fillings, and the main meal was atrocious. Everything else was mediocre, except the crew, who were friendly and warm as always,"
Cons: "Temperature was very low."
Cons: "I m dont have my bagage....i sait to long time IN airport and all my médecine ..is inside Nous people replat on page facebook"
Pros: "comfort and entertainment"
Pros: "The regular plane was swapped out for the A380"
Pros: "On time takeoff, landed early....everything was smooth"
Cons: "The queue to board the plane was very long due to the fact that there was only one person doing the check-in. It will make things more pleasant if they have two people instead of one person."
Cons: "my bag failed to arrive in bkk till next day and had been broken into at kl airport .bkk said this happens every day at kl never fly malaysia again!."
Cons: "Incompetent handling of engine error by both ground and air crew"
Pros: "On time departure, clean aircraft, generally friendly staff/crew."
Cons: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
Pros: "The entertainment, seat spacing"
Cons: "The gate"
Cons: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Cons: "Food is always the same - soggy noodles and chicken or bland spaghetti and wilted veg with soggy fish. Seats cramped. Wasn't informed of gate change until 30 minutes later. Crew efficient but a little lacking in hospitality department."
Pros: "Crew was good"
Cons: "Food is not good"
Cons: "I was having 10hrs of layover in Malaysia, the airline neither facilitates with any transit lounge, room, and lunch. I am very disappointed."
Pros: "Took off on time, landed early, business class cabin was comfortable and food was ok."
Pros: "Flight to Penang was delayed for more than 3 hours for unclear reasons. These was not a clear announcement as to what was going on. Then after that, they were waiting on the crew from Langkawi. We arrived at 2 a.m. or so as a resluy"
Cons: "Lateness and lack of transparency from MAS staff"
Pros: "Fodo was great."
Cons: "No entertainment system"
Pros: "Newer B737-800 aircraft Improved entertainment system Drinks"
Cons: "Seat pitch is a measly 30 inches Entertainment system USB has very low current - very slow to charge phones Food taste is very poor"
Pros: "I appreciated the free baggage allowance and the staff were nice, but otherwise they were a huge headache to fly."
Cons: "They changed the times on BOTH of our flights by HOURS, which resulted in me having to buy a ticket with another airline to ensure we wouldn't miss our connecting international flight. Horribly unreliable, will never fly them again. Honestly airAsia was a better experience than with Malaysia Air"
Pros: "It was a very good flight ."
Pros: "The staff is great"
Cons: "We had to wait very long for take off"
Pros: "Prompt flight and service was good."
Pros: "Flight was efficient & comfortable. Crew was friendly & helpful."
Pros: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "We bought the entire ticket under Malaysia airlines with connecting flight out of Kuala Lumpur to Taipei in 1 hr. The agents in malysia airlines couldn't check us into the connecting flight because it's co share with China airlines and was rude to us when we questioned them why since we bought the tickets from them. We need up having to run to the connecting flight at Kuala Lumpur because the arriving flight was late. Very unprofessional"
Cons: "The flight was delayed and then the pilot decided to (after the doors were closed and ready to go) unload and reload cargo and board more people. So based on their decision, we were even further delayed and subsequently missed our connection in sydney. United has offered no compensation either for our change fee in sydney nor for the stress they added to our vacation - on a Christmas flight nonetheless!"
Pros: "The seats were fine and the plane was in good shape."
Cons: "The food is mediocre - everything has meat in it and they use tons of plastic. Also, the plane was late getting to the gate. This wouldn’t have been an issue had the pilot not decided to off board and then re onboard cargo (the commercial stuff they get paid to carry). This took about 20 minutes and then after the winds changed, he decided he could load more passengers. So despite having the doors locked and getting ready to leave the gate, they opened the doors up again and boarded more people for the next 40 minutes. So they chose to make a delayed flight even more delayed (on Christmas Eve). So we inevitably missed our connection in sydney and had to pay a change fee since it’s a different airline. Thanks for the Christmas gift United - you always know how to disappoint your passengers."
Pros: "trip was horrible. Very disrespectful and racist."
Cons: "Crew needs to take classes on discrimination"
Pros: "Friendly crew. Decent food. Good WiFi connection"
Cons: "One toilet ran out of paper. More trips through cabin with water."
Pros: "All the flights were on time."
Cons: "Such a short flight, not a lot of time to pass out snacks or beverages. The attendant went right past me when passing out water."
Cons: "We had a 45 minute maintenance delay. After, there was a medical emergency (NOT the crew's fault) leading to an additional1.5 hr delay. I didn't appreciate how much the crew shared about the patient's status over the intercoms--felt like a violation. There were also numerous long comms throughout th"
Pros: "Crew was very nice!!"
Cons: "Space on seat not comfortable for tall people"
Pros: "The crew was typical, the seat was on the aisle, which I prefer, but kind of in the way and I kept hitting my head."
Cons: "The snacks are not good at all, next time I'll take my own. They should just quit serving them and charging us for them."
Pros: "Ease of changing flights same day"
Cons: "Not having to change my entire reservation I had to go through a totally different airport that I was unfamiliar and got to my destination 4 hours later than original plain"
Pros: "Smooth flight"
Cons: "Bigger seats"
Pros: "Great crew! My husband had a cold, so he wore a mask. One flight attendant was so helpful, bringing him hot tea and lots of liquids."
Cons: "I'd love to know how to request a gluten free meal before a flight."
Cons: "Original flight through Houston was delayed and rerouted through SFO. Then the connecting SFO flight was delayed and missed original flight. Spent 24 additional hours at the airport to catch the next available direct flight. Had an aisle seat but then put between two men who took both armrests for 15 hours."
Pros: "Arrived early 787-9"
Cons: "My baggage was lost."
Pros: "I had absolutely no complaints about this trip"
Pros: "Flight crew was very nice Seats were comfortable"
Pros: "SFO-SYD was great. My luggage was left behind in SYD when I landed QZN!!! Not amused!"
Cons: "Them losing my luggage!"
Pros: "More space, better flight attendants, 3 free meals and free alcoholic beverages. It’s all good."
Cons: "Nothing, loved it."
Cons: "Lost luggage’s"
Pros: "the flight attendants and service were amazing and perfect. The green tea from All Nippon Airline was awesome."
Cons: "All the food were terribly salty, inedible because the beef was hard like rock, I was unable to eat or chew. The sauce was salty and terrible so threw them away. In general, the food were inedible and poorly prepared that means they were not considerate and discreet about cooking, selecting material,too. The airline only pick the terribly cheap meat to scam and mistreat the passengers. I felt I was ripped off and sadden."
Pros: "Pilot interaction."
Cons: "Entertainment system did not work for anyone on the 14 hour flight!"
Pros: "Crew were efficient and polite On time Clean bathrooms"
Cons: "No free entertainment No earphones"
Pros: "Food was not tasty. Some crew members weee to task oriented and it is make them less friendly"
Pros: "On a recent trip it was very good to be in the new dreamliner and with staff that were enthusiastic and being able to deliver a good product, food and comfort wise was a big bonus. Thank you"
Pros: "Didn't die..."
Cons: "Flight delayed, otherwise the seats were the same as all other planes I've been on. Not sure how you differientiate a consistiently bad experience between the 5 or 6 airlines that are left. Our expectations are now so low that if an airline Employee smiles at us we give their employer 5 stars. We should probably find a better way to rate the cable companies and airlines in our lives."
Cons: "two separate long lines to re-book and then retrieve boarding pass because one airline was lufthansa and one was united. united plane was very old, poor quality, I had horrible seat assignment, no leg room, wifi did not work, united app did not work so there was no in flight entertainment on an 11 hour flight."
Pros: "Not much to like."
Cons: "Seats to small...no shoulder room. Noise exceeded 70 db"
Pros: "Empty flight so was able to relax."
Cons: "Foor has taken a dive. It was never so bad on United, but lately its been terrible. Got the same food, thrice, on the same flight without any change."
Cons: "Baggage delayed"
Pros: "Everything was great Left on time. Arrived 20 minutes early. On both legs of the trip Thank u"
Cons: "Tiniest, tightest seating ever - claustrophobic"
Pros: "Easy, fast service. Arrived early."
Cons: "Sweet snack wasn't as good as savory snacks in the past."
Pros: "The service at the check-in wass awful. The problem with the kiosk machine, I asked for help and they responded rutely. No Customer Service Skills."
Cons: "The crew in the plane was wonderful."
Pros: "Overall ease to get on the plane, the flights were smooth.. and flights crew were friendly"
Cons: "Paying for! Movies. They should be part of the flight so you are more comfortable flying"
Pros: "Flew to Austin instead of Houston because of weather. Then flew to Houston after 4 hours chilling on a plane in Austin!"
Cons: "Flight missed and now sitting here in an empty airport waiting for my next day flight at 650PM. Btw all local hotels are booked. Thank you United for stranding an active duty Soldier!"
Pros: "I didn't like anything from united."
Cons: "I really didn't like how the agent by gate presented herself. She was rude and disrespectful. She wouldn't let me get hold of my son who was flying with frontier to Denver get my book. Than frontier charged my son $45 for a small bag. This is sad"
Pros: "Stewardesses were friendly and helpful"
Cons: "Seats could have been more comfortable."
Pros: "Nothing. Never again"
Cons: "Rude and unhelpful. No empathy or concern. Erik"
Pros: "Super effiecent and time save to get home."
Pros: "I like the crews in the plane"
Cons: "But I didn't really like the food and plane was shaking that gave me nauseas and made me throw up a few times"
Cons: "Flight attendant was rude, my dog wasn't doing well."
Pros: "Friendly staff. Nice amenities. Quick on and off"
Cons: "That I would have had to pay for Wifi or to watch tv"
Pros: "The flights were on time and very professional ."
Pros: "Nice assortment of movies"
Cons: "The chairs barely recline and my chair never stayed reclined. Crew was off putting. Not very friendly."
Pros: "Good inflight entertainment options and friendly crew, but tiny seats and delayed take off made this in enjoyable."
Cons: "Small loud plane"
Airlines flying from Turkey to Sydney have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Turkey to Sydney
Masks required on board, masks provided on flights from Turkey to Sydney
Social distancing seating
Middle seats unavailable to book on flights from Turkey to Sydney
Testing for antibodies, testing for symptoms for flights from Turkey to Sydney
Waiving of change fees. Search flexible flights from Turkey to Sydney