|Top route||New Delhi Indira Gandhi Intl to Srinagar|
|Top airport||New Delhi Indira Gandhi Intl|
Really great service - staff were very respectful and helpful!
UK 708 was an Airbus 320 Neo, one of the least comfortable planes. This was premium economy and the seats weren't really comfortable - but I always travel with a pillow to make up for that. The seat in Row 3 had plenty of leg space as it's behind business class. The food looked sad, and tasted as such too. I miss the old Jet Airways days. Four people at the Boarding were an overkill considering the fact that they didn't really follow sequential boarding. The flight was delayed by 15 minutes while taking off, but landed 5 minutes after original ETA.
It has been an excellent experience travelling with Vistara. Keep it up!!! You will have great times ahead.
Nice clean aircraft’s … generous legroom !
Terrible in-flight announcements by the crew, in both Hindi and English.
Wait too long to check in bags
My connecting International was Qatar and allowing 15kg Carry, Vistara allowed 12.5kg only and made me throw 1 KG plus from my checkin too. Ordered Veg And Available option was Hyd Biryani and got some lemon rice with bad curry and dal.
Vistara had wrong information about the required pcr test I needed to transit Dubai. This cost me much stress and $40. Other than that, great experience on both airlines.
On landing, we had to wait for the bus while most of the aerobridges were empty. Bad experience
Make seat comfortable in premium economy ,food better!
Cabin temperature was too low and uncomfortable
The trip was booked on a Premium Economy, I was moved to standard economy with no compensation. When I boarded the flight crew had already made someone else sit in my place who were reluctant to give me my seat. Quite a few people were found not wearing masks and crew did nothing about it. No choice of food in spite of me with a standard economy ticket that includes the option of food.
Pathetic ground staff and customer care. I paid for an upgrade 3 weeks before the journey, and I was downgraded with no reason.
No Food, No beverages, only water, and there is no information about this sudden change
Comfort and safety. At least packaged food could be served to Business Class passengers.
Surprisingly pleasant experience despite Covid-19 times. Food was too good!
Please add hot drink options - tea, coffee
Pros: Comfortable seats and service
Cons: Food could have been bit better.
Pros: Vistara ground staff is not very helpful
Cons: Vistara ground staff is not very helpful in resolving the problem of my baggage in three days
Pros: very welcoming and responsive
Cons: avoid last-minute gate changes
Pros: Premium Economy was comfortable and separate from the main cabin. Bulkhead seats had a lot of space. The crew was very friendly and accommodating.
Cons: Flight was a bit warm, even with full air vents on. The snack was very good, but I thought it would be more of a dinner/meal.
Pros: Nothing at all.
Cons: The staff at the Mumbai Airport dealing with Vistara Airline has absolutely no idea how to do their checks for documents. I was asked to wait for almost an hour and a half to get my documents cleared for my travel to dubai. After all that wait I was asked to sign an Indemnity form stating that I'll be responsible for any penalties whatsoever from Dubai Immigration if denied entry in dubai. The staff don't even know the rules and have behaved so dumb while dealing with passenger and have zero knowledge about document checks. Either the airline needs to get them more trained before getting them on the floor or needs to take strict action against them. Because wasting my time at the Mumbai airport was not so entertaining for me and the airline did not even seem apologetic about it. Vistara has hired some really unprofessional and uneducated staff at their Mumbai station.
Pros: The crew was amazing, polite and efficient
Cons: Really efficient service, Tata heritage and Singapore airlines jv is always going to be on my travel list from now on
Pros: Boarding and crew were good. Food and tea was manageable. WAY be better than India airlines.
Cons: Tiniest seats in the world. I travel a lot for work and these are the narrowest, tiniest seats. All Indian airlines are super cheap and low quality--with Vistara at least I did not get pushed around during boarding and getting-off. Traveling by air in India in economy class is like traveling in a greyhound bus. If you are from the US and 30+ year old avoid the Economy class.
Cons: Food service needs a rethink. Flights in both directions, I could not get a beverage with my food. In both flights, to and from, the hostess couldn’t serve me a tea/coffee with my dessert
Pros: The food and crew on board are good
Cons: Jodhpur checkin by Vistara was a disaster. Lack of proper queuing system at the scanner and at the desk.
On board Vistara flights, cabin baggage should not exceed 55x40x20cm. If your hand luggage is bigger, the Vistara assistance team will most likely ask you to pay extra for checked luggage.
Vistara offers direct flights to 40 cities in 11 different countries. Srinagar, New Delhi, and Mumbai are the most popular cities covered by Vistara.
Vistara concentrates most of its flight operations in New Delhi.
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