There were no vegetarian options on flight from India. Then on the next flight there was no chosen entree available. Movie selection was mediocre
It was fine but my trip from Narita Japan to L.A kind of mediocre because did not get the assigned window seat.
It was good overall. What I liked most was the restrooms. Compared to other airlines, the restrooms seem larger and look clean. The seats also look clean. The attendants are nice, except one time during the flight. I was sitting on aisle and a man sitting window. He asked an attendant for a snack. She told him to go ahead and get some snack from the section with food storage (I am not sure how it is called). So, I had to get up to let him get out from his seat. Why she did not bring him some snacks so that I would not have to move, I do not know... I was kind of surprised how inconsiderate the attendant was.
JOKE of a company with the most Ridiculous policies. JAL is amazing, KAYAK/UNDERPRICER is the worst company I have ever dealt with, NEVER AGAIN
Very helpful,I was trapped in a window seat with geriatric people, other stewards brought me stuff since I couldn't move for myself on a 12 hour flight
My ONLY complaint with Japan Airlines is their in-floght movie options. The choices were very limited and skewed towards lesser movies that are pretty much unknown. On a 13 hour flight I'm dependent on there being a solid list of decent films to pick from. The poor choices made the flight seem twice as long. Next time I'll bring a fully loaded iPad for my movies.
Very courteous and professional flight attendants. At least from Delhi to Tokyo leg where a good number of passengers are of Indian origin should have some items of Indian cuisine on the menu other than that great experience.
Overall, a solid flight experience. Boarding was quick and efficient, even with a full and overbooked flight. The flight crew did a great job providing attentive and friendly service throughout. I flew in economy, and while the seats were acceptable, they could definitely use more cushioning, especially for a 14-hour flight. By the end, it was quite uncomfortable to remain seated. Legroom was also limited, particularly with a bag stored under the seat and the passenger in front reclining. That said, everything else went smoothly, and I appreciated the professionalism of the crew.
The flight was delightful overall. The check-in and boarding were on smooth and on time. Amenities and staffs were elevated. However, if glasses were served instead of cups, there should be a complete premium.
Sure I would’ve liked a little more space, but it was better than economy. I bring my own food because I have food allergies it would be nice if they offered larger salads or more vegetables instead of starch it was really a good flight. I don’t wanna complain. I’m grateful to fly at all safely. Thank you to the pilots.
The crew were professional and attentive. Blankets and pillows were on each seat which was appreciated. The food was served warm and had a balance of various nutritional options. As far as the monitor there were not enough English speaking choices and foreign shows did not offer English captions.
We boarded late and it snowballed from there. Had to wait behind 6 other flights to take off before us. Then, arriving late to our destination, we had to circle in the air for 20 minutes. If that's not enough, the seats are very cramped on their iteration if the A321neo. I'm 6"3' tall and my knees were pressed against the seat in front of me. These are not the slimline seats that offer less cushion with more leg room. I had no room to move my legs. Since I am an adult male, I also had no shoulder room. I sat on an aisle seat to have some space to lean my should out. But the walkway seemed to be more narrow than I am used to see. I felt bad for the middle passenger because there was just no where for me to put my shoulders except into the middle seat person. I don't plan to fly in this airline again in this configuration. Pack everyone in and lose my business.
The crew are amazing. Very professional, polite, kind, and accommodating.
Well, we upgraded and on a 14 hour flight not sure how we would tolerate it otherwise. The upgrades are ridiculously expensive and even with empty seats even in first class it was difficult to upgrade. Probably won’t fly China Air again due to this. The attendants tho were much better than the airlines in the states and there attentiveness and care for your comfort far exceeds other airlines in the states.
Very bad. They don’t allow group people to sit together by blocking most of seats and opening only single seat during online checking in. . By doing so, they can rip off customers at the check-in counter by collecting extra money if we want to sit together in the same row.
Hour late but understandable under the conditions. Taoyuan airport could have clearer signs language wise and more staff to help direct people.
Delayed. Not a full flight and whole rows left open with the paid seating. Food was ok. My beef meal only had one cube of beef the rest carrot cubes. Entertainment on personal device but didn’t know about it until the flight was almost done.
The flat bed full lying position is not comfortable at all, this could be improved, it is at an awkward position which i dont have the same issues with other airlines business class.
The flight was uneventful and the crew was kind and professional. Really appreciate the option to order a vegan meal for the flight!
I absolutely loved my flight from Taipei to LAX. I was originally assigned to a different seat, however one of the stewardess noticed I was uncomfortable in my seat. She offered to move me to a more comfortable setting. Although she didn’t have to do what she did, I am more than grateful and thankful for her doing so. My longer flight felt much more comfortable, just by her taking notice. I really appreciate her.
The friendliness of the attendants, and the quality of the service.
Limited food options. I dont like chicken or even fish but that’s the only option. Sad to say not impress
Subject: Complaint Regarding Cabin Temperature on Flight SQ447 (DAC–SIN)** Dear Singapore Airlines Customer Service, I am writing to express my disappointment regarding my recent experience on flight SQ447 from Dhaka (DAC) to Singapore (SIN). After boarding, it became apparent that the cabin air conditioning was not functioning adequately. When we initially raised the concern, a flight attendant informed us that it would take approximately 10 minutes for the temperature to cool down once the aircraft began operating. We trusted this explanation; however, the cabin remained uncomfortably warm, and many passengers—including my family—were sweating for an extended period. After approximately 45 minutes, I raised the issue again. While the attendant mentioned that adjustments had been made, the response did not reflect the seriousness of the ongoing discomfort. It was only after about an hour into the flight that the temperature finally improved and the cabin became more comfortable. I also spoke with several other passengers seated nearby, and they confirmed they were experiencing the same issue. As a frequent traveler who has always associated Singapore Airlines with high standards of service, this experience was very disappointing. It has made me reconsider choosing this route with your airline in the future. I hope you will review this incident and take the necessary steps to ensure that such situations are handled more promptly and professionally going forward. Thank you for your attention to this matter. Sincerely, Mohammed Shahriar
Food was terrible , uncomfortable seats, WiFi did not work, will never fly Singapore again.
Kayak really screwed up by offloading the booking to a third party. They were completely inept and caused a bunch of toil. I will never use Kayak again.
They ran out of the second choice of food was stuck with fish
Food was served to different people at different times and it wasn't clear why. The crew apologized for the wait. But it felt odd and inconsistent. They could use charging ports on each of the seats. Mine didn't have any. Also, they could've offered more snacks. It was a 12+ hour flight and no snacks were ever offered. Everything else was OK.
I find it was a bit hot before take off. If there is a way to improve the airflow it would be great
I wish there was a little more leg room between the seats. The recline was good and seats overall were comfortable. I also didn’t like the 2-4-2 configuration.
The flight crew was phenominal! We couldn't have asked for any better. They were experienced professionals.
I upgraded my flight to business and before boarding they told me they will not have food on the flight unless someone declines the food service.
The service was better on this flight from the long haul one, but still very poor from The Cathay Pacific of the past.
For an international flight, the service was average at best. It could have been significantly better, particularly with regard to the food quality and options. Additionally, having only two restrooms available for the entire Economy Class made the experience less comfortable and resulted in long wait times.
Good good, good seat, good entertainment system. Customer service is good but can be more polished if CX charges a premium price.
Frequent Flyer number should.have been put in at time of booking.
My seat had many issues. First the chair was broken where reclining was difficult. My usb plug was also broken so charging was impossible.
Boarding on any airline is a hot mess. Load your pivilaged passengers, then back to front. Back to front.
Indian Vegetarian food was bland and I had to repeatedly ask for Salt. Movie selection is out dated.
I love the comfortable business class seats. The service was excellent. Staff was friendly.
After each meal was served I didn't see any flight attendant offer coffee or tea to the passengers after the initial drinks were offered. Other flights I had been one it was standard procedure to offer hot drinks after the meal service.
This was my first time ever flying China Eatern and it will not be my last. I was very satisfied with my whole experience and trip. Thank you very much and until soon.
It was just fine. The sirlines did live up fully to my expectation.
The flight was delayed. The staff made us wait in the room that is too small and it was crowded and with no seats available for waiting. They did not tell us why the delay occurred.
While boarding at PVG, there was a ticket checking at the gate, then there was another ticket checking at the bottom of the escalator, which created quite a dangerous congestion. Not sure which idiot made this absolutely unnecessary arrangement.
While boarding at PVG, there was a ticket checking by the gate, then there was another ticket checking right at the bottom of the escalator, which created quite a dangerous congestion. Don't understand why the duplication?
I was traveling alone with an infant, so the crew was incredibly helpful. Both the international and subsequent domestic flights were impeccable.
Plane was good. But food was bad and air host was so rude. I will never fly with China Eastern again
The flight was delayed by 2 hours, although to their credit they delayed my connecting flight so people could reach it. Also their site is a nightmare to navigate on a phone. Everything else was good.
The ticket was last minute buy so no concerns about the pricing this time, but the crew in general could have been more accommodating, helpful.
CTU-KMG-CNX with 1.5 hr connection at KMG. Doable but just barely bc immigration exit from China is at the last flight leg, here: KMG to CNX. We hauled out of the domestic terminal to reenter at the international departures (luggage checked thru to CNX thankfully). Immigration had only two agents, even though KMG gets a HUGE number of foreigners. It took forever for such a shot line. Then security also took a while, so I just just made the connection. Recommend if you exit China with domestic international transfer, plan for 2+ hrs to avoid a heart attack. Airline personnel don’t suffer if you miss the flight, you do. Plan accordingly.
