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Plane a little late departing, but not an issue. The pilots humour when he said “I will try to make up some time…. I know a few short cuts to Adelaide” made the passengers chuckle. This is what makes Qantas “Australian”.

I have never had a problem with flying Qantas, so this flight was the same as any other.

After British Airways cancelled my London to Sydney and Virgin Australia refused to refund, there was no ways I would try Virgin Australia again, so it was Qantas - what a good flight experience. So much easier to get off an international flight and get a local flight without having to add extra amounts for baggage

The flight was delayed by 1.5 hours and most of the flights bags were not on the flight. Have also had no communication from QANTAS

I was thrilled with the bottle of water, blanket, pillow, earphones, and little packet of toothbrush, toothpaste, earplugs. I was very satisfied with the meals and snacks and drinks. I alao was very grateful to have a seat that backs up against the lavatory, as it made it very easy to get to the bathroom without being jumped in line, as so often happens in the airplane. Of course that was just a random strike of luck, but it really made a difference.

Food was great. Customer Service not so much! Flight Delays.

The plane was delayed about 3 hours so anything else is immaterial

It was so hot on the plane mixed with being quite turbulent and a rough landing. We all felt very nauseous for hours afterwards. Crew were lovely though.

For a long haul, the flight was good. We left an hour late due to a seat in business class not working. But they made up time and we still got in on time or even early thanks to tailwinds. The crew was friendly. The meals were okay, nothing special.

Internet on internation flights is a basic comodity. Very disappointed. Same entertainment that has been on for the past year. Update your content for frequent flyers

On time. At least they offer a drink and a small snack. Plane was clean

Airline lost my luggage and after 20 days it has not been returned nor refunded any money.

TAM is a real disappointment. We had to jump on a crowded bus for a 6am flight - although there were at least 15 available fingers that could have been used by our plane. Then, we were placed on row 30 - the last row of the plane, despite having purchased the tickets a long time ago and being TAM gold plus members. Note: worse seats on the plane. Great way of rewarding your frequent flyers TAM ! I now remember why I stoped flying internationally with TAM and moved to American, United, Swiss, Lufthansa and BA. TAM has no respect for its customers.

I do not read or speak in Spanish. Only English. When asking for help, the people spoke quickly in English and pointed a lot. I wish they would’ve spoken a little slower for me to understand. There was much confusion and hurried in their message and I was unclear as to where to go

I didn't realize they didn't have bathrooms on the plane. Almost had a very bad situation.

It was confusing because I got a notification that my gate was changed when in reality it wasn’t

No air in the middle rows. Had a hard time breathing. Was dying of heat.

Not very good, they nickel & dime you for better seats & pay extra for the checking in bag, bad service all the way around

It was ok for the most part, it is missing something

Awful, horrible customer service. Flight got delayed and had to spend y the night in Bogota as a result. Very poor

Terrible Initial delay for almost an hour before boarding and departing in Seattle. Then a “customary” wait on the tarmac in Newark after landing for half an hour. I call it customary because it happens almost every time I land in Newark. I do t know if it’s Newark or United airline but it’s a travesty . I use Newark because it’s closer than jfk to where I live but am strongly considering switching because of extremely poor in time performance and Condé and delay after landing

Ability to watch movies.No earbud sound system.Marginal beverage service.

Everyone on board was great. It was just super late and we missed our connection in Frankfurt, and had to power through jet lag while we waited 4 hours in the terminal. My family missed a big welcome dinner in Berlin.

Crew seemed annoyed by the fact we were there. Very unpleasant

Lady was a bit rude during boarding and I was being nice to her.

No real agent onsite helping you for missing luggage there. Not like the other airline next to UA desk, they have staff attending in their desk assisting answer/helping luggage issue, even after midnight.

The Wi-Fi was unavailable on this flight for some reason.

The flight was delayed due to weather issue…WiFi did not work and even though I wanted to pay for WiFi I couldn’t buy it. Overall very disappointing even though I paid and reserved Business class

Good movies, iffy pay WiFi, food ok- on time though and that was great!

Flight from CLT to DUS via MUC ticketed by United Airlines and operated by Lufthansa. 2nd leg of flight from MUC to DUS was cancelled and no notification provided. At check in , Lufthansa agents at airport were unable to locate record and wanted us to contact United Airlines directly.

They kept posting delaying flight due to maintenance issues from incoming arrival flight since 10am, the flight is supposed to depart at 3:45pm, after kept delay until 12am, they finally said it’s canceled. What were they doing for the last 13 hours? After 2am, they still don’t find hotel where we can stay. terrible experience!

We were redirected to a near by city due to weather and had to stay in the aircraft before flying to the original destination's airport. The whole delay added 3+ hours and were were not offered any snacks or water.

American Airlines continues to price it can provide the least comfortable passenger experience in the air. This legacy carrier rivals the budgets for both terrible seats and inadequate amenities. I am a 5’7” woman who is not wider than a coach seat (even on these narrow bodied aircraft). My 3.5 hour flight was terribly uncomfortable because the leg room is inadequate (my knees hit the seat on front of me even when it was not reclined); the seat barely reclines; and the foam padding is worn thin to the extent one can feel the metal supports of the seat. Add to this the fact that the aisle is super narrow, so that the drink cart literally scrapes the arm rest of the aisle seat. It’s basically torture.

This flight was late and did not meet the connecting flight.

Late arrival due to gate being blocked by stalled truck

Couldn’t use car seat due to lack of window seats available was disappointing

The food at Admirals Club was really great Pijamas were a nice feature The flight attendant was very nice and great attitude The aa.com does not work well specially internet service Overall a very good flight .

American Airlines canceled the flight twice and was unable to facilitate a change of city for us after our travel plans became affected. We lost alot of money due to this and it seems like the airline was trying their best not to facilitate this. Mind you, I am a very loyal member.

Flight operated on tie. However, the in-flight entertainment was inoperative. No special recognition as an Executive Platinum member.

The same with the other leg of the flight. Wi-Fi is more expensive than any other airline I've been on, and the charge is by the hour, not for the whole flight.