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Cons: "El espacio entre asientos es muy reducido. Las rodillas pegan contra el asiento de en frente. Muy incómodo y genera impacto en la espalda."

Pros: "Business Class, seat 1L. Comfortable flight. Arrived well rested."

Cons: "The landing was a bit rough!!"

Pros: "Nice hosts. Good seats. Delicious food. Smooth flight."

Pros: "The crew was amazing in business class - very friendly and helpful. Best flight I've ever been on!!"
Cons: "There was no wifi on the plane but I know LATAM is working on getting that. Other than that, it was perfect."

Pros: "Business class is nice and comfortable with LATAM"
Cons: "More choices for the mains would be great"

Cons: "Nice"

Pros: "Efficiency"
Cons: "Boarding"

Cons: "The plane was very hot."

Pros: "all except the food"
Cons: "the food"

Pros: "On time"
Cons: "Nothing"

Pros: "Excellent price and value. Great service both before and after travelling with an infant"
Cons: "Food quality could be better"

Pros: "Flight"
Cons: "U have to pay for everythings"

Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Pros: "Boeing 787 Dreamliner, plane looked brand new. Attendants are friendly. Food is excellent. Best flight experience in many years."

Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."

Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"

Pros: "The aircraft."
Cons: "Charger $190 for a second check in bag of 7kg. Extremely rude staff. Terrible food. Never fly with them again!"

Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"

Cons: "Boarding was very disorganized and not on time. My seat assignment was changed upon boarding the plane. They had assigned 3 people to my seat which was an isle seat I had chosen upon purchasing my ticket 5 months prior. I was changed to a middle seat. They had an extra (makeshift) security check point on the actual boarding ramp. They made everyone open their carry-on bags and suitcases on folding tables just before entering the plane. They also took beverages bought at the gift shops, right before getting on the plane which was unusual. Overall ground crew was not very customer service oriented. In flight crew was better."

Pros: "Rescheduled on to a different airline."
Cons: "Delayed"

Pros: "Nothing"
Cons: "Plane shakes moves and jumps to much. Seems like LATAM is always late. They did not honor the seats which we pre purchased. Seems like the captains fly to fast and don’t know how to land"

Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."

Pros: "Normally, getting on a plane in Colombia is an absolute nightmare. People pushing, standing right next to you, when you get on the plane all the old women who do not know how to read always walk to the back of the plane when they're supposed to be sitting in seat 7? Been there? Seen that? Yes ! Seen it a million times. What makes this particular flight so unbelievable, and maybe it was just a training day because there was a lot of airline personnel at the check in kiosk, but I have never processed on to a flight in Columbia, given up my baggage, and be walking to the gate so fast in my life! I truly hope this is something that will become standard, and I pray to God that the other airlines especially Viva will learn how to do!"
Cons: "Overall very good, good crew... minus point.. seats SO tiny, it makes Asian airline economy seats feel like 1st class!"

Cons: "My flight to Lima was delayed therefore I would miss the connecting flight to LAX. I learned of the delay by overhearing a conversation the employee was having with another passenger. No announcement was made, no options were presented to help the passengers with connection find a solution until we started demanding a solution. This ordeal started at 9pm and we did not make it out of the airport till 1:50am to a hotel for a 6am pickup back to the airport to start the process all over again."

Pros: "Personnel were helpful (attractive!)"
Cons: "Seats! Outrageously cramped...As a Pilot, I know for a FACT they are not FAA/ICAO safety compliant ...no way!"

Cons: "Nothing"

Pros: "Flight crew friendly , on time, clean, comfortable seats"

Pros: "I slept most of the flight."

Pros: "It was a new plane, the pilot waited for our bags to be put into the plane. Because we made it to the plane after they had loaded everyone. This was due to our late arrival From our Delayed connection from Washington."
Cons: "At our arrival a couple had taken our seats. The flight attendant told us to get on any other seat available. We had our family (the three of us ) spread out in the plane. I had to ask another attendant to please ask for our seats back. Finally after a while we got them back but it wasn't a Pleasant experience. They didn't have enough headphones to give everyone. My son and I had to share one headphone. The food was really bad for an international flight, Not even the wine was given without paying for it"

Cons: "Boarding was disorganized and confusing, no where to sit at gate."

Pros: "The entertainment was awesome."
Cons: "Nothing."

Pros: "Had pillows and blankets"
Cons: "TV monitor did not work They asked if I would like something to drink I asked for a Coke and they said they didn't have any on the bevrage truck twenty minutes later I received the coke"

Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."

Pros: "Service"
Cons: "The plane is ok but it is an old 767"

Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."

Pros: "LA TRIPULACION"
Cons: "EL EQUIPAJE NO LO MANDARON HASTA DESTINO FINAL Y SE PERDIO"

Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"

Pros: "Nothing"
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"

Pros: "I was able to move my seat to a middle seat and got to watch."

Cons: "Latam Flight was delayed for maintenance and notice was not given via email/text or call. Desk agent pointed at paper taped on desk and asked us to read about the delay vs telling us what to expect."

Cons: "Old airplane"

Cons: "Latin service can come across as abrupt"

Pros: "Collection of movies, and flight being ontime"
Cons: "Seats, food, flight attendants didn't enforce seats in upright positions while serving food."

Cons: "The boarding process how backwards they do it And make you check carry on items Anf don't offer online check in"

Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."

Pros: "El sistema de registro fue rápido, el abordaje también, el avión estaba en buenas condiciones de aseo y comodidad, la tripulación fue muy amable, el vuelo salio a tiempo."

Pros: "The price"
Cons: "The crew seemed to ish they were somewhere else. I was in business class and had to beg for a drink after an hour of flying."

Pros: "Roomy seats, good meal, friendly staff."

Pros: "The crew was amazing the flight went well."
Cons: "I payed extra to be in premium economy and ingot put next to free upgrade and the flight was empty behind me so I had no room and I payed more just an unfair and ridiculous waste of money if I have people all around me and none behind me I shouldn’t have to pay for something if there giving it to the people so I get less riom"

Cons: "Everything ok"

Pros: "Nothing. The plane was late. The WiFi didn’t work. The plane was hot in 90 degree weather and after travelling almost 19 hours I needed a little comfort."
Cons: "At least make the WiFi better."

Cons: "Full plane with no Main Cabin Extra seats left over = painful flight for someone over 6 feet."

Pros: "The legroom."
Cons: "There was nothing not to like."

Pros: "Perfect!"

Pros: "Very attentative crew"
Cons: "Charging for WiFi"

Pros: "Great crew, good food served several times. Entertainment was very flexible."

Cons: "F/a’s are haphazard and disinterested in their customers. Below average experience."

Pros: "Premium economy is the way to go for a long haul flight. We were comfortable and able to get some sleep."
Cons: "The crew on the way to Sydney was a little more present. There was always someone milling in the galley between the business class and premium economy cabin. The crew returning came through the cabin often and were attentive if you asked for them but you had to seek them out."

Cons: "The entertainment screens did not work in my seat and my wife's seat."

Pros: "Thanks everything was on time. Very nice cre"
Cons: "N/A"

Pros: "We arrived safely. We were late but arrived safely. When we had to spend the night en route, the customer service desk was very kind and helpful."
Cons: "Crew was grumpy and very unhelpful Lots of mechanical delays Kept being assured we would make our connections despite leaving late. In the end we had to change our route in order to have a chance at making it to our destination that day. Even that didn’t work though; we had to spend the night in Charlotte."

Pros: "The check in woman was rode and could barely soak english"

Pros: "For the long flights business class is the way to go."

Pros: "Agents were very helpful"
Cons: "Food"

Pros: "The business class cabin is one of the best in the business with a great seat and onboard product. The food was good and the snack bar is great for when you need something mid-flight. American has one of the best selections of inflight entertainment with tons of movies and TV shows available for their long-haul flights."
Cons: "Boarding at Sydney International Airport was a bit of a chore. There is a pre-screening area where they check passports and boarding passes prior to reaching the gate. People are randomly selected for secondary screening. Give yourself extra time to board."

Cons: "Cabin crew seem frustrated and don't like the work"

Pros: "it was easy to check in and short layovers"
Cons: "planes were really old and uncomfortable, I could not sleep at all, the seats are ridiculously small and not fit for a grown up. One of the worst flights ever for sure"

Cons: "My flight was cancelled, then rebooked three times, when I finally was able to fly almost 24 hours later, the flight was delayed by over an hour. Not acceptable service at all. Not interested in ever flying with American again."

Pros: "We hit a very bad bout of turbulence. They were concerned as to our wellbeing and comfort throughout the flight."

Cons: "The flight was late by 2 hours."

Pros: "My wife and I have flown on many airlines. This was one of our best experiences. All the staff that we came across were ridiculously helpful and very understanding. Despite us getting held up in traffic and running quite late, staff members of both American Airlines and Qantas were extremely calming and reassuring the whole way through. Flight was extremely comfortable and entertainment was fantastic. Made the trip really easy."
Cons: "Food wasn't the greatest. Barely touched the breakfast and dinner meal. Supposedly the flight had free wifi, but I honestly couldn't eat that to work for me."

Pros: "Audio was good movies can be heard and understood."
Cons: "No toillt paper,dirty not refreshed for a 15 hr flight. Back row neverhadfood choices and served cold coffee.should start at back also."

Pros: "Like the drink & snack bar that is always open. Crew kept bathrooms maintained reasonably well."
Cons: "They were out of some of the drink and food options. The Vegetarian special meals were poor."

Pros: "The guy at the initial ticket counter was wonderful and took his time addressing my needs."

Pros: "QF operated by American Airlines. First time flying AA from LAX to SYD (typically do this trip once a year). Overall a good experience, much better than I was anticipating. They diid not charge for surfboard, which was great. Plane is smaller than Qantas Airbus 380, so boarding and getting off plane was quicker. Would fly again."

Pros: "It wasn't bad for an American based international flight, but also not wonderful. Crew was great. Snacks were good. The extensive entertainment options were great and enjoyed extensively."
Cons: "The vegetarian options were AWFUL. Like, really really bad. Seats seemed smaller than previous flights."

Pros: "Cockpit crew kept us informed of arrival time adjustments and upcoming turbulence. Enjoyed choices of music. Seats were surprisingly comfortable."

Pros: "We flew with 4 different airlines on our trip to New Zealand and American Airlines was by far the best. We were comfortable and had plenty of good food and free entertainment. I would fly with American Airlines again."
Cons: "I can't think of anything."

Pros: "Decent movies"
Cons: "Seats are incredibly close to one another. I'm pretty short (5'5") and I felt cramped to say the least. The food isn't great, it's okay but don't expect to be wanting seconds."

Pros: "I loved the Qantas plane that took us from LAX to Sudney. It was so quiet and smooth, and each seat in coach had very slight improvements , such as a head rest that moved, and cushions that atually felt comfortable. I think it was a new Dreamliner or something similar. AA should use these."

Pros: "Boarding was seamless."
Cons: "Food choices were horrible as was the food quality. Especially for an international flight. AA should be embarrassed that this is the level by which they operate. Entertainment systems were faulty. Many around me had to be restarted. And crew seemed tired and irritated. Willing to overlook the chairs that barely reclined but with everything else operating at a poor level, it was just the icing on the cake."

Pros: "Overall, it was a decent flight. Tucked way in the back, but no major issues."
Cons: "One flight attendant spent the majority of the flight flirting with the guy behind me. Another had a voice so loud that I could hear him through my earplugs and Bose headphones while trying to sleep on the overnight flight. I also don't like that I booked with Qantas and ended up on an American flight."

Cons: "My itinerary said 12pm departure from Sydney to Los Angeles. However, the departure time was 10:15am, and not on Qantas airlines, but on American. It was luck I found out about the changed time. Also, since the airline changed, it took extra time to find the correct counter to check-in."

Cons: "American Airlines isn't as friendly or accommodating as other airlines or staff."

Pros: "overall best airline I flew, steve"

Pros: "Crew was friendly, food remarkably good for coach."
Cons: "Seats were comfortable bu"

Pros: "Flight crew was fantastic. Pilot did a superb job. Whole flight was like sliding on glass."

Pros: "The crew was really nice, food was good, movie selection was also good."
Cons: "Too crowded. Too many seats made it too hard and inconvenient to get up to stretch out or walk around on such a long flight. Which is recommended to prevent blood clots."

Pros: "Most of the flight attendants were cheerful and helpful."
Cons: "One flight attendant may have been under the weather - not cheerful nor helpful."

Pros: "The seat was a lot better than the first leg. Also the entertainment screen worked."
Cons: "The food was okay but not that good, The male crew steward was very friendly with a couple across from me and gave each of them 8 glasses of wine, even without asking for them, He would just show up with two glasses of wine every 30 mins. All the lady's working were great and friendly."

Pros: "me and my wife, enjoyed the flight. flight crew served very very well."
Cons: "no complaint so far."

Pros: "Food was good"
Cons: "American Airlines gave away my upgraded seat that I paid for. Eventually gave a refund, but was unapologetic."

Cons: "The airlines cancelled my flight. I had an early morning meeting in Sydney so I couldn't fly out on the only other Qantas flight (which was 2 hours earlier than my scheduled). Spent 4 hours on hold with American and Qantas before being rebooked for the following day. Had to pay for another night's lodging and food."

Pros: "Great flight"
Cons: "Nothing"

Cons: "I have dietary restrictions and called Qantas and ordered a special meal. Little did I know I was supposed to call American Airlines so I never got a meal I could eat. Apparently Qantas doesn't relay the meal requests to American. Awful service!!"

Pros: "The entertainment system and wifi price were great."
Cons: "We prepaid to select our seats and when we went to check in our seats had been changed. No apologies or effort was made to fix the situation. They said it happens all the time. They should never charge for seat selection if they do not honor it! Total rip-off"

Pros: "Excellent flight service; good meals, comfortable, enjoyed the wine and beer as drinks and with meals."

Pros: "The people were amazing. They were the sweetest people and were so eger to learn. I have never been so neverous. We experienced a place where I need to help the ppl of the island and hopefully make the experience better. Fijians are so generous and amazing I will be back"