I travel often with LATAM, it never disappoints me. The service is great, nice crew, latest and some classic movies. I got 3 small meals, cannot complaint. I’ll definitely travel again with them.
We departed and landed on time, the aircraft was clean and comfortable, the crew were lovely. Online checkin worked well and the self service bag drop at the airport worked well. The a/c was an Airbus A330 and has been fitted with a good entertainment system with lots of choice in many languages. The price I paid for the flight was competitive with other airlines apart from the budget carriers, none of whom I was familiar with so I stuck to an airline I have used in previous visits to South America.
We didn’t have any entertainment. I tried to go online without success. The airplane was extremely cold and they didn’t have blankets.
It was good, however the airplane was really cold. We received snacks and the crew was friendly.
Change of gate in Santiago devolved into half plus hour delay and a really tight connection in Lima
Although the flight is goof and the crew is good, the way the airline charges you for every service is ridiculous.
Everything was good except the check in. Could not do it online neither on the machines in the airport. Needed special assistance from the airline desk clerk
Friendly staff, It was the first flight out for our plane, so had to be deiced from the frost. Only delayed a few minutes,
Staff encountered friendly and helpful. Flight delayed 1 hour due to mechanical issue, but made it through Atlanta immkgration and security in plenty of time,
Basic experience, we were delayed causing less time to enjoy our destination and on the way back, we boarded when the flight should have been taking off.
Pretty excellent. I don’t know what the pilot could have done better with the bumping ( there was a storm) nor what happened to my ears coming down into bendigo. It doesn’t happen coming down into Sydney just the return flight. I wonder why?
Touch screens were very difficult to use, generally being laggy and unresponsive- it was quite an art to get it to play the thing you wanted rather than some thing at random. Selection of films and Tv was good when touchscreen decided to finally respond.
Their aircraft are old and amenities lack way behind other international carriers leaving from BNE. Even in economy
Airport and crew experience was excellent. We had to queue for the runway - no one’s fault, but it did mean we were 30 minutes late leaving
Overall good experience with flight and airport wheelchair staff. Also got Indian food in the flights
Friendly staff, surprisingly good premium economy seats allowing good sleep/ snooze opportunity and very good menu.
Very good as always, stand out airline. The passengers whom choose to stuff baggage that otherwise should be checked-in is a real bother but that's not the airlines doing. A real frustration that passengers just don't want to check-in luggage. This is a pet hate unfortunately.
It’s a two prop flight so I had problems with my ears on re- entering ! But otherwise fine
I love flying with Qantas. There was no onscreen entertaining on this flight, and only a snack provided (not a meal) but still better than Jetstar or Virgin (in my opinion) so still happy.
Wheelchair assistance to move through the terminals and to/from the plane door was excellent. No vegan snack on the flight, only something with salami and cheese in it.
Since when do I have to pay for my checked bag? I have a United Explorer mileage plus silver card and I was charged for my checked bags. This also is an international flight. So I would like an explanation to be clear before I choose an airline please?
Delays took 2hours and thirty minutes making me miss my connecting flight and make me sit in the Chicago airport for 9 hours
Great. Food going from Australia to the US was better than other way around, but still needs improvement in terms of quality and quantity!!!
Very punctual. Comfortable plane and great entertainment options. The staff was very nice.
Flight was delayed two hours. No snacks and no tv screens. My bag got stuck in Chicago
The fight didn’t happen because I was rerouted to Trinidad as previously explained.
The flight was delayed, it took longer than anticipated because of weather, and they broke my luggage.
For an 8.5 hour flight the service on board lacked a bit. Service start was slow, the food was worse than usual and they skipped the snack they were supposed to deliver before landing.
Boarding was easy. RDU gates can get crowded, be prepared to be patient. Flight was smooth, with excellent service. Pilots really provided a lot of visibility into flight details. Plane and seats were clean and serviceable. TY!
Flight was 3 1/2 hour delayed with no credit or meal vouchers
The drinks selection could be improved some. I like the fact that I can pick my seat and get upgraded fairly ofter.
Angela was the best fa ever. She made that 8 hour flight a breeze
Flight cancelled. Added a day and a half to my travel. American Airlines DID put me in a hotel for two nights, but have not given any money back for any of this! I spent money on an apartment at my destination that I basically wasted because I could not arrive.
I paid for what I got which was cheap, I brought my own entertainment. I knew what to expect, so I could be prepared. If you’re flying economy, check in early like me. I have no problems with my flight, was on time, staff were friendly, and overall good experience.
I never have a good experience with American and this was no different. The airplane was INCREDIBLY hot. Like unbearably so. Everyone was fanning themselves with pamphlets and sweating. When someone asked the flight attendant to turn down the temperature they were told there was nothing the crew could do. Once we pushed back from the gate we then had to wait an hour to take off and the communication from the crew was not good. People were getting up this whole time and a man was even in the bathroom when we took off. Once we landed at our destination we waited another 30 minutes at the gate to deplane with, again, no communication from the crew as to what was going on.
DO NOT BOOK THROUGH AMERICAN AIRLINES IF YOU HAVE ANY ADDITIONAL NEEDS. Great flight, crew etc. it wasn’t full so had space to stretch out Only downside was there was no GF option for my partner. We booked through American and it was a Qantas flight so despite contacting both airlines to confirm, she didn’t have a gluten free meal for the 16 hour flight (nor the flight in the other direction). The flight attendants did their best to accommodate but it was not super substantial.
We had a very pleasant flight with very comfortable seats and nice staff.
I chatted with the captain before the flight, and similarly during the welcome announcement, he warned of a turbulent flight that may impact the in-flight service. However, once at altitude, he announced that the weather changed and he immediately turned off the seatbelt sign. But it appeared the cabin crew had already decided to take off this flight. They remained seated and then just chatted in the galley. The flight was fully catered, but only first class received service.
Airlines must do something with overweight people... Maybe reserve a business class seat for them, or you could pay the consequences if someone overweight seat side by side to you in economy.
My boarding pass wouldn't pull up in the app very easily and had to really dig through my email. That caused a delay in TSA..
Not enough electronic outlets for charging in the Air Canada waiting to board area but the Most important thing….the plane was booked to only 40% capacity and my row of 2 other seats were empty. My row happened to be one of the few rows that did NOT have raising arm rests. The flight attendant made effort to seat me in a different row. I needed wheelchair assistance due to a cyst on my knee and struggled to move from seat to seat to get to the row. Those 2 empty seats tormented me the entire 15+ hour flight as I had to be upright the entire flight and was not able to elevate my knee. Lots of other passengers were laying down due to the arm rest being able to retract. It is a shame that he couldn’t be gracious and find a row that I could move to.
There is not enough space between two chairs and raws.
Unable to serve coffee on flight which I understand but inconvenient.
Previous flight from Melbourne to Brisbane was late. I had 1 hr 40 min to get to the connecting flight. That was not enough time as I had to take a shuttle bus to change terminal. Then needed to get through security and customs. The airline was announcing my name to board at 9:10. The take off time was scheduled for 9:40 but I was again one of the last to board at about 9:20. Kayak needs to allow more time for these connections
Almost missed boarding, mass line up made me be the last person. Wish the announcement was more loud, didn’t hear what seats or zones were ready. Being last also made finding space for my roller bag. Fortunately the flight attendants made it work!
Air Canada business class used to be among the best among North American airlines, however it has gone downhill since the last time I flew with them. They didn't even offer any drinks prior to takeoff despite having over 30 minutes on the ground for boarding and de-icing. Once we got in the air the service was fine, however the food was lukewarm at best and just okay. The warm bread and spring mix salad was very good at least. My main complaint is they were letting economy guests use our washroom. Presumably because the Max 8 only has one in the rear. However as I was sitting in row 1 I constantly had passengers waiting in line for the toilet.
Good service was quite limited but that is due to short flight.
The app and the information given at the counter did not match
I had to change the gate so many times that I got confused.
Full compliments to Captain for all four landing. Crew could be more polite and nice.
