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Pros: "Crew is amazing and very courteous. The seats were very comfy and food was awesome. Thanks."

Pros: "Seat comfortable"

Pros: "Amazing staff, clean plane, good food, comfortable seats in business"
Cons: "Plane was very warm. Uncomfortably warm Movie selection was boring. Too many Marvel films which was ridiculous."

Pros: "Yes very"
Cons: "Nothing"

Cons: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."

Pros: "The crew was amazing and delightful."
Cons: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Pros: "Staff was nice and polite and helpful to me. The plane is pretty much on time or little delay. The boarding is early but I guess it helps with getting everyone on board and be on time."
Cons: "There are 2-3 choices per meal for us to choose on the menu but some of the choice already gone by the time they serve us. I feel like menu is useless if we were forced to eat what have left."

Pros: "Nothing as such"
Cons: "Was in 9D both USB power and touch screen not working ."

Pros: "Crew was exceptional. QSuite very comfortable."

Cons: "Refund my ticket"

Pros: "Yes"
Cons: "No"

Cons: "Food and seat comfort could be better"

Pros: "Everything!!!"

Pros: "Friendly and beautiful crew (specially one air hostess) lol"
Cons: "too long flight"

Pros: "Food was quite good along with service"
Cons: "No entertainment or tv monitors - 6 hours of no movies!!!"

Pros: "The service on our flights was wonderful! Qatar is the best airline that I’ve ever flown on."

Pros: "Stewards and Stewardess were very prompt and always had a smile!"

Pros: "Food was delicious as always the crew never disppointed me always made me happy there’s very very good trained"
Cons: "I have nothing I dislike from Chennai to Doha it was only 5 hour journey so I was so comfy"

Cons: "Did not make this flight. How can I confirm that my ticket is still valid for the return trip?"

Pros: "The service and food."

Pros: "Air hostesses are classic.The plane very spacious ."
Cons: "Wait time to connect from Doha too longNo hotel accommodation."

Pros: "comfortable"
Cons: "nothing"

Pros: "Did not provide hotel even in a 10 hours lay over. The security personel does not know how to behave with passengers."

Pros: "Boarding was orderly and tinely. Seats were confortable."
Cons: "No internet on-board and terrible food."

Cons: "Great staffs and food service."

Pros: "The convenience because it goes to Nagpur directly"
Cons: "A very long flight. It was very tiring. Security check in Doha was unnecessary, because we already had it in nagpur"

Pros: "Seat features. Extensive beverage and food menus. Great IFE system"
Cons: "Had to flag down crew for pre-departure beverage and hot towel. They are usually more attentive"

Pros: "The in flight service was great.. Crew was excellent."

Pros: "Ground crew was helpful On Time Flight Clean aircraft Good food"
Cons: "seat was not much comfortable"

Pros: "Great service. Great food. Solid entertainment."
Cons: "But the onboarding was a bit disorganized. The zone method was confusing to non native speakers so everyone was confused. It then become chaotic. Also the 320 product was too different than the 350 flight"

Pros: "I was actually impressed with the entertainment selection :)"
Cons: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."

Pros: "All the stewards were so friendly and helpful. The facilities were very well serviced and so you forget that the plane was 100% full, despite long queues to the toilets. I would fly again with Qatar Air for sure."

Pros: "Courteous, helpful and professional crew members."
Cons: "No internet service on long international flight. Boarding process for business class could be better."

Pros: "Same"
Cons: "I understand it's the industry standard, but seats are too narrow with shared armrests."

Pros: "Great service and food"

Cons: "On the second leg, my first choice option was not available. Instead I was offered what appeared to be a lurid pink yogurt, coupled with fluorescent orange 'juice', together with the Indian vegetarian option. The accompanying 'muffin' appeared to consist of the following ingredients: flour, oil. Suffers from the "African flight's don't matter" syndrome when it comes to level of staff and entertainment. I was expecting better from Qatar - back to Emirates I go!"

Pros: "Always exciting heading into Hamad intl Apt."
Cons: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"

Pros: "Great crews, excellent airplanes, wonderful in transit experince."
Cons: "In flight coach meals were average."

Pros: "Entertainment"
Cons: "Food"

Pros: "The best service"
Cons: "Nothing bad to say"

Pros: "The boarding process was simple, food was ok."
Cons: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"

Cons: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Pros: "Boarding and Seat comfort was good"
Cons: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Pros: "Free upgrade"

Cons: "I never made it to the Yerevan to Doha flight, because Qatar Airways did not get me to my destination in time. They had an emergency landing in The Azores, after turbulence and several passengers got injured, when the pilot failed to warn passengers to put on their seat belts and they flew into the air, hitting the ceiling before falling down. One passenger had a heart attack. Once they de-planed us in The Azores, not a single Qatar Airways employee helped us on site anymore. Passengers were left in the hands of hotel and airport staff. There was very little communication with the passengers. A relief flight was supposed to come in 12 hours. It did not come for another 35. After the emergency landing, some passengers noticed that a wing looked defective. The disruption may not have been due only to bad weather, but a defective plane as well."

Pros: "Food, service, staff at the counter"
Cons: "Cant think of any"

Pros: "Staff was very courteous overall service excellent"
Cons: "Seating... our seating was changed so we did not sit how we would like"

Pros: "Amazing and efficient when we had to be rerouted due to the hurricane we had excellent service and care at the hotel which made my stay for a short while a memorable"
Cons: "The plane was quite congested as the seats were very narrow coming back to Miami"

Pros: "Lots of disruptive kids, one of the ethnically chinese (sorry didn't catch her name) was very attentive and supportive of parents trying to keep their kids happy on a twelve hour flight."
Cons: "Long flight, infrequent water distribution, half the staff just chatting in the back. Filthy bathrooms not cleaned in flight."

Cons: "The plane's interior needed a makeover, as is old"

Cons: "Seats were awful."

Pros: "Very friendly crew, and super comfy flat bed in business class."
Cons: "On this occasion, Qantas delivered the goods!"

Cons: "The frittata and the spinach was not the best meal, but the rest seemed really good."

Pros: "Good movies make for a quick trip"

Cons: "food was poor seat was too cramped the seat in front of me was broken and kept reclining"

Pros: "Great crew. Friendly and responsive."
Cons: "Nothing"

Pros: "Food was surprisingly good and generous. Also nice to have snacks and small soft drinks available in the back at any time. The entertainment system had a good collection of movies."
Cons: "Seats should have a USB port for charging devices. Podcast selection was poor on the entertainment system and usually only had one or two episodes. Because podcasts are often free (or can be licensed cheaply) and require little storage, system should have last 20 episodes of the best 100 podcasts."

Pros: "Slightly wider seats"

Pros: "Boarding was quick."
Cons: "Flight was not comfortable, when seats are pushed back, there is no leg room left. Entertainment system and contents both were poor. Flight delayed by 4 hours."

Cons: "Couldn't check in on mobile"

Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."

Cons: "Great! On time"

Cons: "An old plane for a long haul to Australia, uncomfortable seats, freezing temperature in the cabin, mediocre food. Not what a traveler expects in business class in today’s travel world."

Pros: "Flight departed slightly late but arrived on time. Great movies to choose from. They gave you little kits that had a sleep mask, toothbrush and toothpaste, and ear plugs. The food and drinks available were good. There was a USB and outlet for charging."
Cons: "My husband’s screen didn’t work for watching movies and his seat did not recline, but mine did."

Pros: "I loved Qantas's attention to detail and their exceptionally friendly staff. Best airline I've used in recent years."

Pros: "Could not fault"

Pros: "Snacks provided were very nice. Flight was shorter than expected."
Cons: "Nothing we didn't like, all was good!"

Pros: "on time, easy flight"
Cons: "overcharged for second bag"

Pros: "I don't remember much about this plane. It was nice to get food service for such a short flight. I believe we had the two seats to ourselves, and they were comfortable."

Pros: "Check-in & flight staff were very pleasant."
Cons: "The flight was one hour late. There was no entertainment system on the flight. The snack was mediocre."

Pros: "Friendly, courteous staff. Good accommodations"

Pros: "Seats were fine, crew was cherry nice and professional. Enough toilets for the size of the plane."
Cons: "Airplane food is always what it is."

Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"

Cons: "Way too cramp even for airplane standards. When food was served, it’d take at least 30 minutes for the flight attendants to collect rubbish, and since the seats are so small and I can’t keep the tray table open without pinching my spleen, it was really terrible. I paid extra for an aisle seat and was told there weren’t any."

Pros: "Qantas provides a nice welcome when your board domestic flights in Australia like the one we took today between Brisbane and Sydney not just on their international flights. They greet you when you board, don't feel like a number like domestic flights in the USA be it American, Delta, United, or one of the others. They provide free premier movie access, serve a nice warm meal and drink, and make you feel welcomed - Keep up the great work Qantas, you could give the USA airlines lessons on how to treat passengers."

Pros: "friendly crew, plenty of food, pillow provides extra comfort especially for long flight."

Pros: "Great, attentive staff. Good selection for entertainment."
Cons: "Food was great but service to middle row is awkward for a family of 4 when half get their food and the other half waits."

Pros: "Checking in was quick, fast through security, very enjoyable visit to the Qantas Lounge and off to board. Boarding was fast, the service was pleasant and the flight right on time."
Cons: "If I must be critical the onboard screens are a bit difficult to control. But fine for a short flight."

Pros: "It was all good, start to finish."

Cons: "Headphone jack on the 747 was faulty."

Pros: "Boarding was smooth and easy. Food and service on board was excellent. No hassle with baggage or hand luggage. Comfortable and able to use my One World Status and earn miles."

Pros: "A lot of snacks"

Pros: "Attentive staff with great food. Only issue is seats in economy are a bit cramped."
Cons: "Seats a bit cramped in economy."

Pros: "Crew, spacious seats and airplane."
Cons: "Plane was a bit old, like bathrooms."

Pros: "Love the Airbus 380!"
Cons: "They didn’t pick up trash very often. Had to store it on the floor by my feet."

Pros: "toddler seat. Staff took care of my family and went out of their way to find us and got us situated."
Cons: "food selection"

Pros: "Great at all."
Cons: "Nothing."

Pros: "Staff was nice."
Cons: "I fly many airlines. I had never flow Qantas before. I was expecting it to be amazing and it was not. The seats are very uncomfortable and not roomy compared to other airlines. Food was terrible."

Pros: "Absolute top shelf service from checkin to de-planing."

Pros: "Good service"
Cons: "None"

Pros: "The air crew was amazing & went above & beyond for us. I cannot say enough positive things about them!!!"

Pros: "Excellent service from counter to end of flight, well dine"

Pros: "Attentive cabin crew, plenty of snacks and drinks Good range of entertainment options"
Cons: "One of seats did not recline with button-push, but cabin crew instructed us on the use of the manual adjustment, so it worked out OK in the end. We flew Premier Economy on the LA-SYD outgoing trip; the main difference for our SYD-LA return in Economy was the presence of a 3rd seat in our row occupied by a stranger, so bathroom breaks were a bit of a disturbance for all involved. Still you get what you pay for I guess!"

Pros: "It was a short flight from Wellington to Sydney. There was no food served but beverages and snack."
Cons: "Not much I didn't like"

Pros: "Great staff, overall comfortable for a long flight."
Cons: "Our vegetarian meals were bland and repetitive; dinner and breakfast pretty much identical. We received little processed fruit cups both meals, while the others had a nice fresh fruit entree."

Pros: "The crew were friendly and supportive. The premium economy meal was excellent."
Cons: "The seats were small so the overweight person next to me used up a lot of my personal space."

Pros: "Crew service."
Cons: "Seating place."

Pros: "It seemed that being in seat 33, the crew kept forgetting to come back and get our rubbish. It seemed when they collected the rubbish, they were full at seat 32 row, come back and start at seat 34"

Pros: "check in, boarding, and baggage claim was relatively quick"
Cons: "online check in did not work at 9pm before the flight- i was unable to select a seat woman at the check in counter was not friendly. i also asked if it was possible to have a window seat and she said " i dont think there are any available" *prints boarding pass* rather than "let me check" *checks seats* food options were limited- in past experiences with qantas i wouldve assumed meal was chicken or beef and a vegetarian option. this flight was fish pork or beef. fish and pork are polarizing proteins for many people. fish is also malodorous."

"No English spoken but friendly enough and avians check in line was way short yet then bargain airline. Bought through Kiwi, worked perfectly"

Pros: "Everything was great Awesome service thank you"
Cons: "N/A"

Pros: "The crew was nice. I had the front seats ehich were super comfortable."

Pros: "Perfectly organized. Clean and well sanitize."
Cons: "N/A"

Pros: "We took off on time"

Pros: "Flight cancelled at last minute still awaiting refund to my credit card. 4270 xxxx xxxx 9954"
Cons: "We understand the problems with cancellations but refund online after phone agent said that was the only way is still missing."

Pros: "The plane was on time"
Cons: "Food was horrible. No drink options."

Pros: "In general everything OK"

Pros: "my flight going to Peru was disappointing the entertainment unit in front of me did not work I tried to get help from the steFf but they just smile and walk away service was terrible on my way back from Peru the plane broke down in Bogotá Columbia we were trapped inside the plane for three hours with no air-conditioning we disembarked and they offered us to stay in a hotel but the hotel voucher took a very long time to receive we ended up going to the hotel at 3 o’clock in the morning to get up at 5 o’clock in the morning for the return flights very disappointed will not fly Avianca again"
Cons: "Hire competent SteFf"

Pros: "Plane was empty"
Cons: "Avianca lies that my full size carryon baggage won’t fit to try and change me more money. It fit in with ease like it always does. The gauges they use are vastly undersized and they know that as I had to argue with the boarding lady and the other employees quietly agreed with me."

Pros: "Atención"
Cons: "Nada todo excelente"

Cons: "The plane broke on the runway and was towed back to the terminal. They put me on the next plane and that one had mechanical issues too and was 30 mins delayed. Scary! I missed my connection to USA. T Aviamca made me pay $600 for a new ticket to Miami and then I had to arrange a new ticket with another airline to get to San Diego. The whole experience cost me the loss of a $3500 ticket, a $600 tickets, a $100 for a rental car, and the loss if my NY Eve plans. They dont care. Do not fly Avianca. Delta or Alaska would never treat a passenger thos way. Beware the Star Alliance. I will give up my Gold status with United in 2020 as a result of the behaviour of their so-called 'partner' airline. Imagine if I had been traveling with my family?! Wow!"

Pros: "Plane was good, plane staff were good."
Cons: "Forced to move seat (whole row of us) as plane was taxiing to the runway. Just managed to squeeze bag into overhead bin, sit down, and buckle in before we took off. Don't know why we had to move - not explained. Ended up with a middle seat rather than my booked window seat. There was a curfew in Bogota, which caused the plane from Panama to Bogota to be late, thus ensuring I missed my connection. Rather than being put on the next plane, I was forced to miss not only my original one, but 2 further ones. So rather than arrive, as scheduled, at 15:15 I will arrive over 9 hours later, after midnight. Could have been handled better by Avianca."

Cons: "My seat was broken and the flight attendants weren't able to help..."

Cons: "More available for information and resolve situation to passenger lost her connections"

Pros: "No problem with the booking and it was definitely the cheapest available!"
Cons: "More communication with the passengers when we had to abort landing and try again."

Cons: "Plane departed late. And leaving out of Barranquillla we were boarded to stay at the plane for over 50 mins. By the tune we were going onboard, crew knew we had to wait in the plane."

Pros: "I did not like anything about the flight"
Cons: "The service was the worst and they did not let us know that we were going to be late i had to run to my gate cuz I was worried i when back to be in inmigrantion and it took long and the gate."

Pros: "On time and efficient. Was a good flight, with comfortable seating"

Pros: "Confortable and on time"
Cons: "The airport did not have the gate on the screens (airports fault). But when asking the crew of Avianca no one knew. We had to search for an office when they where boarding cause no one knew. Then they told us (and a group of other people) run to the gate (almost loosing the flight)."

Cons: "No vegan/vegetarian food options"

Pros: "I liked the flight itself, that was fine."
Cons: "Terrible service. Had to book the same flight twice as I had made a mistake with dates and couldn't swap out or get refunded. Was then told my surfboard would cost a further $40 from an agent, however when I arrived to check in they told me it was $100USD. Really bad service."

Pros: "Only the price of the ticket."
Cons: "Lady at check in didn't provide proper "tag" for stroller. No consideration while traveling with kids, I was accepted to board with the last group."

Pros: "Flight was delayed 30 mins"
Cons: "Got delayed in meeting one hour it too 30 mins to come luggage"

Pros: "Nothing. Airlines changed the flight time for connecting flight with out informing us. Whole reason, I booked a earlier flight so I can get to spend time in Lima but Avianca airlines changed the connecting flight from Bogata from 125pm flight to 330pm flight. I paid additional $250/ticket to get these tickets so I can get to Lima earlier than 7pmso that my wife and I can enjoy our honeymoon. I am very disappointed that airlines decided to switch flights without our approval. We did reach to Bogota at 1155am and we even tried to catch the 125pm flight from Bogota to Lima. but the staff was not helpful at all. All they kept on saying, “sorry nothing can be done, go file a complain”. Are you kidding me by saying that to your client, “go file a complaint”, instead of assisting. I guess Avianca airlines crew needs to learn about hospitality and customer service. NO AIRLINE MAKES Involuntary CHANGES with out notifying customers. Even on United Airlines, they don’t change flights with out informing customers."
Cons: "Nothing at all."

Pros: "Avíanca was fine, Kayak is awful"
Cons: "Flight network are scammers. Will never use Kayak again"

Cons: "A rating of one start is too much for this airline. Avianca caused me to miss my flight in LAX, refused to help me reach my ultimate destination for which I paid them hundreds of dollars to do, nor did they offer to credit my losses for which they were responsible. Customer Service was as useless as the individuals in person that I dealt with. I never made it to my destination because I was forced to return home to San Francisco, unable to see my wife-to-be in Brasil. I will never fly with this airline again."

Cons: "Tickets over charge and also on a fly to neiva they do wherever they whan with customer cancel fly or sale more seats"

Pros: "El servicio al cliente excelente todos en el vuelo nos trataron con mucha amabilidad"

Pros: "The plane, bigger than the fly from Bogota to Pereira"
Cons: "The fly was really short, but the crew offer drinks, but not all the passengers could take it. Because the crow was delayed to start serving. So..."

Pros: "Reasonable choice of entertainment. Clean."
Cons: "Food poor. Not enough drink. Hold up in tunnel for boarding - long hold up for children and passengers over 60."

Cons: "The flight was delayed for more than an hour at Dulles. When we arrived in Bogota, at 9:40 we had time to catch the connecting flight to Montevideo which was scheduled to leave at 10:20pm.... but instead we stayed in the tarmac without moving for over 45 minutes. There were over 30 passengers that were to take that connecting flight, so the airline had plenty of reasons to wait for us. Instead the airline, AVIANCA, chose to leave all of us stranded in Bogota for 24 hours. We will have all type of problems because of this we had hotel reservations as well as car rental reservations that may be lost because we didn't showed up. By the way according to one of the passengers whose husband travelled on the same flight the day before. The same thing happened to him 1 day earlier."

Cons: "Great"

Cons: "My sister was not allowed to travel andI had to deplane with her. She had some wine in the VIP lounge and the crew decided they wiuld not take her ti Lima. She tried to appeal to the supervisor but it was imposible. She was not drunk. We believe that Avianca iverbookwd the flight and decide to use this as an excuse. Moreover, she has had bith knees operated in the last year and does mot move quickly and with difficulty. Any way, it was a disaster. Especially because we bought tge tickets whilw Avianca had its pilots in strike and we flew to Madrid on Iberua, because our origibal flight was cancelled."

Cons: "Delays and out of shape airplanes."

Pros: "avianca change the day off fly and miss hotel and excurcion and nobady refaund noting i lost all"
Cons: "direct fly"

Cons: "I was not allowed on the flight, but I was allowed to book the flight without being warned that I must have a yellow fever certificate to travel to Costa Rica after I have been to Brazil, Avianca airline staff are EXTREMELY RUDE and would not admit it was their fault for not displaying the correct details in the booking details. NEVER AGAIN,"

Pros: "Nothing."
Cons: "The fact that they cancelled my flight a week before departure and moved it 6 hours prior to a time that was impossible for me to make. I had to buy an entirely different set of plane tickets. No less, the insurance refused to cover the cost, which was a complete waste of money to buy. Then, I was charged another $50 For a refund! Never booking through this company again!"

Pros: "The airport in bogota is amazing great staff indeed avianca needs more organization skills when it comes o boarding people in other words making sure the staff controls the situation indeed te overall experience flying with avianca was amazing"

Pros: "The crew and ither travelers were good"
Cons: "For a 10 hour flight it felt like there was no room for your legs and I am quite short"

Cons: "Very uncomfortable seating, poor service. I asked for and extra cup of water and they said no! I mean it's a 6 hour flight and we took the red eye. I would expect to atleast have drinks. Overall staff was very rude. Service was very poor and slow. Plus the seating is extremely uncomfortable no leg room no offer to up sell first class. Terrible flight company would never use again or recommend ever! Stay away there are plenty of other ways to get to Colombia. One positive is they did have a decent movie selection honestly that's the only thing. Other then that this company does not even deserve one star I will make sure to tell all my friends family and social media to never use this company"

Pros: "Nothing"
Cons: "They cancelled the flight and couldn't get us out for 24 hours and wouldn't accommodate us on other airlines"

Pros: "- boarding the plane was efficient and well organised - airline staff were friendly - when my flight was canceled I was sent to a hotel and didn't have to wait around in the airport - comfortable with plenty of room, pillows and blankets"
Cons: "- My first of two flights was canceled which was poorly communicated after waiting in a queue for two hours. I am still even now unsure as to why the flight was canceled as no one bothered to inform us as to what the reason was. - On my new connecting flight from San Salvador to Bogotá there was only two meal options (both meat) which I do not eat and was told to just take the meat out of the meal as there was no other options. Would have been helpful to have known before the flight so I could have bought my own food to take on the plane. - The charging points on the back of the seat were inactive"

Cons: "It took two hours in line to be told our flight was cancelled. After waiting another hour we were told they did not have alternative flights for us. They refused to have conversation and would randomly leave to the back office for 20 minutes at a time or stop assisting people at all. There were people screaming at the ticketing counter and security was called. In the end we spent 14 hours waiting there for a new flight, got split up and sent to different countries, had to miss work, and were not given any flight credit, accommodation, or even an apology."

Pros: "La calidad del servicio , la puntualidad y la seguridad"
Cons: "Hubo algo de descordinacion el el vuelo BG a CARTAG cuando nos hicieron bajar por desperfectos en el avion , nos dieron 1 hora para almorzar y luego llamaron apresuradamente para abordar ya que el avion estaba listo Eso nos descontrolo un poco y dejamos el almuerzo por la mitad"

Cons: "A delayed flight from Santa Marta to Bogota due to bad weather in Bogota. Surprisingly, the connecting flight to New York left on time of course. Also it was drizzling on arrival to Bogota. I still suspicious that they blamed for rain to cover up their mechanical/ management issues or they intentionally delayed our flight so we can miss the flight to New York which they over booked and cut their loss. Anyway, I needed to arrange a hotel myself and Aviance claimed it was solely due to bad weather. I got what I paid for. Their rate was lower for the risk of their disorganized service and possible dishonesty. Or it can be really bad weather earlier. But one of UK passenger told me her daughter couple was in Santa Marta a few weeks ago and they went through the exact same issue. They might be unlucky family members go through the same rare situations. Now I got why Avianca gets bad reviews."

Pros: "When attempting to make the connection flight in Columbia, I was informed that I was being placed on standby due to overbooking by the airline. I was traveling with my service dog also. What is exactly am I supposed to do in Bogota, Columbia for an unexpected additional 24 hours? I had no money, and my credit card wouldn't work there. This was the worst airline experience in my life. Absolutely horrible. I will never travel with Avianca again. Avianca staff spoke hardly any English, so I couldn't hardly communicate with them either. Horrible."

Pros: "Flight is short."
Cons: "The boarding process is really bad, the ground crew does not control the passengers. After passing security it's ok but the transfer process in Bogotá is really horrible... wait to take a bus and take you to a terminal and pass security again is annoying."

Cons: "I waited 3 hours to do the check in and after that the fly got delayed twice."

Cons: "Flight was overbooked they had my parents wait for more than an hour between phone calls from Miami to bogota to find out what they can do they end up giving them an stand by ticket for one of them I bought their tickets on May to be sure that they will have a good experience and not inconvenience, after express my dissatisfaction to the front desk attendance she went to speak to a supervisor and finally give us a solution accommodating them and a different flight and different airline making us wait extra 2 hours."

"itinerary on time"

Pros: "I am loving the fact how the crew are disembarking and embarking passengers. So far better than many big companies out there in North America"
Cons: "Nothing."

Pros: "The seat was comfort, good attention, flight on timing 😇"
Cons: "In several times the plane went down and up, and I think the pilot had no experience or it was the first time flying"

Pros: "nothing"
Cons: "everything"

Cons: "Plane delay made us leave after midnight."

Cons: "Latam Airlines has the worst service for the fare paid. We were charged for two carry on bags while other passengers with same bags didn’t have to pay. Crew gave us stupid explanations to justify charging us like you are in the boarding group 7 which we never asked to be placed. It’s the airline business to choose some passengers to charge $100000 Colombian pesos for getting bags, and then after being forced to pay for the bags crew doesn’t give a receipt so we wouldn’t have proof of the fraude. Charging for bags is at discretion of crew. When buying the tickets for me and my family I checked the policy about luggage and the website doesn’t state about being charged for getting regular size bags like ours."

Cons: "Be on time"

Pros: "Business Class, seat 1L. Comfortable flight. Arrived well rested."

Cons: "The seats were very uncomfortable and cramped."

Pros: "Puntualidad"

Pros: "It got us there safely."
Cons: "Communication was lacking. there was also no one at the check-in counter."

Pros: "Nothing."
Cons: "The Wamos airlines really bad plane, no tv working."

Pros: "short flight, on time"
Cons: "Boarding was too long, longer than flight"

Pros: "Seats were fairly comfortable"

Pros: "The plane was better than the one we came into Colombia on."
Cons: "Offering water would be really great. Can it be that expensive to offer a cup of cold water?"

Pros: "Everything was great except for the flight was delayed by over 3 hours"
Cons: "No delay would have been better"

Cons: "Yes the boarding it was terrible"

Pros: "On time"
Cons: "Food"

Pros: "Roomy seating. You guys need N/A for the ratings... there was no entertainment or food.... do I rate this 1 or 5 star?"

Pros: "excellent in alla aspects"

Pros: "El segundo avión más fonfortable"
Cons: "Cancelación de vuelo, salida tarde del aeropuerto, no brindan si no agua. Salida tarde de cartagena. No informan nada."

Pros: "Crew on board were nice"
Cons: "Staff at front desk were not friendly, baggage pricing and restrictions were unclear. Did not allow for online check in ahead of time. Service at check in desk very very slow"

Pros: "The plane left on time. My LATAM flight to Sydney on Wednesday 12 September was cancelled and I missed a meeting that day in Sydney as a result."
Cons: "We fly during lunch time and were only serviced a snack. Something more substantial would have been in order."

Cons: "Entertainment kept crashing so we had to keep going back to find where we were with our movies"

Pros: "Was cold so requested a blanket, was told we will see ..Blankets were given to passengers in the front seat but I was ignored. I usually carry a warm scarf so do not need airline blankets."
Cons: "No issues will travel on this airline again."

Pros: "it was a very nice and pleasant trip!"

Pros: "The aircraft was clean, comfortable and well laid out."
Cons: "Some of the staff had a problem with English enunciation which makes it very difficult for aging passengers to understand"

Pros: "The aircraft."
Cons: "Charger $190 for a second check in bag of 7kg. Extremely rude staff. Terrible food. Never fly with them again!"

Pros: "I like the service, the staff are more helpful to us and lots of different from other airline services. Especially they treat every passenger equally or all the same with given out for any extra cost e.g. food, drinks, entertainement any thing we need while we are up in the air needs. Different from the first class section service in special airfare cost. Love to fly every time when I want to visit my families around the world. Keep it up the good work LATAM Fika Maiava - Sydney"

Pros: "Good seats and service"

Cons: "Hidden baggage fees. Extra fee to check in a bag was not disclosed at the moment I purchased my ticket. This airline doesn't even provide water to passengers. It's as stingy as it gets among all other airlines I've flow and value for money is poor."

Pros: "Awesome service, friendly staff and the Dreamliners are amazing. Thanks LATAM and thanks Kayak ... Great fares."

Cons: "Nothing"

Pros: "Flight crew friendly , on time, clean, comfortable seats"

Pros: "Food is good. Customer service is great."
Cons: "They didnt put movies."

Cons: "Boarding was disorganized and confusing, no where to sit at gate."

Pros: "Friendly crew Nice rate Very fast and friendly check in"
Cons: "Difficult to do web check-in Very expansive to make changes in the ticket"

Cons: "Had to wait more than 2 hours in the Que to get the boarding pass. Had to come in air new Zealand and same issues when went to brisbane. More than 8 hours wait before flying to brisbane. Thanks."

Cons: "First of all I bought my ticket through Kayak, but apparently something called the flight network was the issuer of my ticket apparently they are and travel agency in canada , first i needed to change my ticket and they could not do it , then I dis not use my outbound flight because I needed to get to my destinantion one day earlier and yesterday i received an email saying that my return flight was cancelled. they told me that since i did not use my outbound they automatically cancelled my return flight, I ended up loosing 300 USD because of mis information from that travel agency , the people that answered my call were very disrispectfull, this has been the worse experience and ai ended up loosing all my money I had to purchase another return ticket."

Cons: "I was a little confused with the checking, due to the use of the new machines. I am not confortable using computers."

Pros: "The in flight entertainment was top notch. Crew was wonderful and the plane itself was excellent."

Pros: "We left a pocketbook at our Apt that we did not realize until we arrived at the airport. We called LATAM Airlines to cancel our flight. Can we receive any refund? Thanks, Tom and Leigh King"

Pros: "Cabin crew excellent!"
Cons: "A little miffed by having to deboard and reboard on the outbound leg because an air conditioning problem"

Pros: "Nothing"
Cons: "Missed my first leg and then they canceled my return leg without telling me. I then had to pay for a new flight"

Pros: "Boarding"
Cons: "Poor leg space Entertaiment Poor food"

Cons: "Latin service can come across as abrupt"

Pros: "Everything was fine and no problems at all with the flight or service. Good value for money."
Cons: "Food was average. I got a chicken sandwich. It was cold (meant to be a cold sandwich) and not particularly tasty. Also, there was limited range of drinks. I asked for tomato juice and this was not available."

Cons: "1 hour delay....., without explanations-"

Pros: "Nothing. They would not let me on the flight although I was at the gate an hour in advance with no checked luggage"
Cons: "I had called previously to verify that Qantas and Lan were partners and although I had purchased separate tickets (Qantas from LAX to SYD and LAN from SYD to CHC), that i would have no checked luggage and the informed to go straight to the gate. When I arrived in SYD i did and was there well in advance. They wouldn't let me on the flight and I have no idea why."

Pros: "Magazine was nice ! And cheap flight. Safe and clean."
Cons: "We couldn't Check out baggage and relax before the flight until 1:30pm for a 3pm flight. It was a bit exhausting waiting."

"A full flight no problems on flight, surprisingly crowded"

"American Airlines customer service was extremely poor. They canceled our flights multiple times. Then put us on standby trying to get on flights instead of booking us on a confirmed flight to get us home. So flight after flight we kept our hopes up just to be disappointed and stuck from a connecting flight. We had never been to Dallas so we were sleeping on the floor at the airport waiting to get home."

"Little space between seating"

Cons: "Communication. I cannot speak with anyone at flyus about a refund. Qatar airways denied boarding to ALL passengers heading to Saudi Arabia, I was left stranded in Dallas, and could not contact ANYONE."

Pros: "Lisa Inzerillo is amazing, I don’t know how she kept everyone happy and safe. What an amazing employee she is, please thank her supervisor for such great training and service!"
Cons: "If Lisa was our flight attendant on previous flights!"

Cons: "Everything was dandy!"

Pros: "Free reschedule of flight."
Cons: "Flight was cancelled for no reason."

Cons: "Spent more than 500$ in an emergency flight that was delayed ten times"

Cons: "This is the second American Airlines flight we have had in less than two months where there was an issue with the plane and multiple delays lasting hours. I understand delays happen, but we've had two late evening flights turn into red-eyes while traveling with one of our children. Will not be flying American Airlines again."

Pros: "The crew was nice"
Cons: "Pilots showing up on time. The flight was delayed 3 hours not due to weather or mechanical issues. Then they boarded us on the plane, let us know it was delayed 1.5 hours, then back onto the plane at that time, then waited another 1.5 hours to leave. Unacceptable. I missed my work meeting from this."

Pros: "After couple or three hours the seat get to be a pain on the tailbone. Also I am 6'2" so already a bit of squeeze. Can't stretch out legs. Was an Airbus 319"
Cons: "Not much other than more room and more cushion in seats. Quick boarding in group 4, friendly crew, the Taco salad was actually pretty good. Watched 2 movies, both still premium on the pay channels."

Cons: "Nothing"

Pros: "The air hostess didn’t smile while offering cookies, but she wasn’t rude. She later asked my fellow passenger to move to another window seat and I had the comfort of 2 seats."

Pros: "Think I said this before. Up graded to 1st class because the flight to Miami was do horrible."

Pros: "pleasant crew"

Pros: "food, drinks, seats, price"

Pros: "Entertaining"
Cons: "Crew"

Cons: "Terrible service from crew. Bad odors from bathrooms."

Cons: "My flight got cancelled with zero notice and I almost ended up on a 18 hour layover which would have resulted me in missing work. The staff was very unsympathetic and not helpful. There were 10 people behind the counter and nobody could help us. They were all just spacing out. Ultimately, I was placed on the flight, but had to rush to every single one of my four connecting flights. I am a frequent traveler but this is by far the worst experience I’ve ever had. Avianca should be embarrassed to be associated with star alliances."

Pros: "Seats were reasonably comfortable"
Cons: "My console did not work for the entire flight, including the overhead light and hellp/call button. The screen in front of my seat displayed error messages for the entire flight of 8 hours, from the time I got into my seat until after landing. I asked the crew about it before take off. Nothing they did fixed it, not could the screen be turned off completely to avoid scrolling messages for 8+hours. During the flight I was told it couldn't be fixed until after landing. In that case why wasn't it taken care of before my flight ever started? Anyone inspecting the plane properly in between the previous flight and mine would have and should have seen the same error messages on the screen I saw, and resolved it then. ''Hot'' food in the main meal was salty and lukewarm. Also irritating that flights for 3 people booked 5 months ahead of take off with no option for us to choose seats should end up with 3 separate seats at opposite ends of the plane. Should automatically assign seats together for people booking that far out, on a first come first serve basis or allow seat assignment at time of booking by the customer. This flight was about the typical experience most passengers have come to expect from companies who have too much power and really don't care about the customers they are supposed to serve. This is not a reflection of the actual crew on the flight itself, they were average, not bad, but not great."

Pros: "The flight attendant was one of the best that we have ever had on this flight. Since we were a late afternoon flight out of O'Hare we did had a departure delay. But the flight attendant served us drinks and snacks while on the ground. And after we took off he came around again and offered us more drinks and snacks. As we departed the plane he even offered us snacks to take with us."
Cons: "Small plane, cramped seating."

Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"

Pros: "All"
Cons: "Nothing"

Cons: "The crew met their requirements. I dont think you’ll survive they dont go beyond."

Cons: "Flight network sent an incorrect name to the airline and i had to go under so much trouble the day before just to correct itz"

Cons: "The delay in Columbus caused me to miss my connection and have to fly into LAX instead of LGB."

Cons: "Plane not ready to go because of missing trash bags"

Pros: "Everything but the boarding."
Cons: "The boarding seemed to take forever. The crew could’ve performed the boarding process while getting the people who were waiting for upgrades at the same time. Splitting work could’ve worked and to not let all of us wait."

Pros: "Flight was on time"
Cons: "The plane was too old. It is shameful. Avianca should stop using this plane"

Pros: "Seats were comfortable"
Cons: "We landed at a different airport than we were supposed to and no announcement was made. We weren’t updated at all! When we finally landed in bogota we missed our connections and couldn’t get on another flight for 14 hours"

Pros: "The video screen on my assigned seat was broken so I moved to a seat where there was no one else in the row of, do I had plenty of leg room."

Cons: "At least one of the entertainment systems wasn't working right. Otherwise everything was okay."

Pros: "Very little legroom for a 5 hour flight."

Pros: "Very friendly gate agents & Flight staff"

Cons: "A few issues: 1) I was not given seat tgth with my 9 year old and was not helped in finding seats together 2) they lost my bag after I took it through customs and I'm still (a week already) waiting for it."

Pros: "Good entertainment"
Cons: "Bad organization during boarding"

Pros: "Nice staff"
Cons: "Luggage is lost"

Pros: "JAL is awesome overall. Super friendly crew. It was a short flight so no good was given but I did get little treats. There wasn't a tv to watch anything but I survived."

Pros: "There was an air traffic back-up for a few minutes, and instead of just letting us sit there wondering what was going on, the pilot gave us periodic updates on what was happening, which made the process much easier. Also, the flight attendants were friendly, which makes a big difference."

Pros: "In seat entertainment screen and USB charger. The chicken salad"
Cons: "Flight crew were rude, wasn't sitting next to my partner on the same booking for both flights. Had to pay for wine, they couldn't even give just one complimentary wine with dinner. Dinner was bad except the small chicken salad was good"

Pros: "Newer Aircraft had a little more legroom than I have seen in the past. Complimentary entertainment was excellent. It made the time on the ground and in the air go by quickly (even on this short flight)."
Cons: "Time on the ground waiting for takeoff. We spent more time on the ground than in the air. But that is more the congestion at the airport than the airline."

Pros: "Great service. With FOOD!!! Real Food! The entertainment system was great ( I played most of the flight) On time!"

Pros: "Food was goof"
Cons: "Staff never smiled or even said hello. May be culture but better training is needed."

Pros: "Service/crew."
Cons: "Entertainment is rather limited."

Pros: "They got us seats on a Latam flight later in the day."
Cons: "I don't like being bumped from a flight when you have e-tix in hand from a month previous purchase for three travelers."

Pros: "La puntualidad de los vuelos."
Cons: "El vuelo lo operaba American Airlines y no parecía una línea con alianza de vuelo ..chek-in automatizado no apareció mi boarding así que hacer fila para resolver..afortunadamente lo hicieron de una."

Pros: "Great food and headphones"

Pros: "Entrtainment and food."
Cons: "Crew service and attention very poor. Terrible experience with flight reconnection for me and my group of 5 people. Had to wait 5 hours for the crew to confirm ticketing, w.e were lied to and watched how others got preference before us. Crew gave us inconsistent explanations and had no knowledge of how to solve the problem."

Pros: "Terrible porque no pude viajar ayer"

Pros: "At 6' 2" I was surprised that, with the seat in front of me not reclined (and fortunately no one ever did), my knees actually had a bit of room and were not pressed into the seat back in front of me. That and the flight schedule went smoothly - everything was on time."
Cons: "Maybe a couple of other sandwich options might have gotten me to pay for one."