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Pros: "Onboard service was perfect - prompt, friendly and professional"
Cons: "The cabin was always kept a bit warm"

Pros: "The crew was excellent & seats were comfortable"
Cons: "Better boarding procedures. JAL is better."

Pros: "Staff were friendly. Alcohol beverages are free. Good upsated movie selections."

Pros: "Nothing"
Cons: "They should’ve let us wait in the boarding room instead we all waited in the flight cabin, in our seats for 5.5 hours during the entire time of the flight delay. It was really terrible."

Pros: "Nothing."
Cons: "A pair of babies wailed and cried for almost the entire 10 hour flight. Was this ANA’s fault? Of course not, but they could’ve suggested to the parents ways to help with their children."

Pros: "Nothing."
Cons: "Old man next to me couldn’t keep his arm on his side."

Pros: "Plenty of legroom in economy."
Cons: "Vegan food option unimaginative. Tomatoes used in every dish!"

Cons: "Boarding is done by a bus trip onto the tarmac, then you take the rolling stairs up into the plane. No in flight entertainment of any sort."

Pros: "Everything"
Cons: "Nothing"

Cons: "It was a short hopper so didn't mind much. I actually slept on this plane."

Pros: "Great service, on time."
Cons: "Seats were designed for Japanese folks. Nothing like being stuffed into a center seat with narrow seats."

Pros: "Excellent service."

Pros: "Take off and landing was smooth. Stewardesses were very helpful."

Pros: "Loved that they offered us ANA postcards on the flight in to send home. I loved that they gave the kids inflatable ANA airplanes. Loved that they were accommodating with our Carry on luggage"

Pros: "Plane not full so had 2 seats to myself. Stewardesses nice but didn’t all speak English."
Cons: "Only got asked for a drink one time. I could have used a snack,but I was trying to sleep so maybe they just didn’t disturb me. Left bright lights on whole trip. No Wi-Fi on this flight available."

Pros: "The price was cheap ($100 for 2 people), and the service on ANA was great."
Cons: "Plane was a bit noisy, and it was a little confusing as to when we could board (but it was okay)"

Pros: "Meals were decent. Staff friendly. Had no problems and was able to sleep a bit."
Cons: "The economy seats on my plane were strange, they didn't really recline but rather the bottom part of the seat moves forward to make your body less vertical."

Pros: "crew and food was great"
Cons: "seat cushion was a bit on the dead side I found myself trying to figure how to fit as many folks in the same space more comfortably. Maybe swapping every other seat to face backward so we have more arm / shoulder room? Idk"

Pros: "From start to Finish from ticketing to baggage claim we received Premier Customer Service !!!!!"

Pros: "Staff is awesome"

Cons: "Flight attendant didn't mention so well about drink service."

Pros: "Attendants were friendly."
Cons: "Flight was late."

Pros: "It was short."
Cons: "Two key issues: 1. Split up seating 2. Required to pick up and check baggage with limited time due to customs check. 1. They split up all four of our seats (despite booking more than 30 days in advance). Our seven (7) year old daughter was by her self. So was our fifteen (15) year old son. When we addressed it to baggage check (part of major issue number 2), they put two seats together, across an aisle, with both children in them. We obviously just sat one of the adults with the seven year old. This was not just us. SEVERAL families had children seated alone and spread all over the plane. ANA needs to require grouped seating for children under thirteen (13) years old with an adult. 2. Tokyo Haneda is the only airport I can think of where I have to pick up and check baggage again just to clear customs. The flights were 1 hour and 45 minutes apart. With nearly an hour dedicated to getting baggage claimed and getting through customs, we barely had time to fix two of our split seats (see issue 1) and rush via a free bus route that took 6 minutes (luckily we were first stop) to get us to domestic terminal 2. We were then lucky again because we made it through security quickly and our gate happened to be right next to the security check we chose. Another side piece: Haneda Domestic Terminal 2 has four security check areas (A-D). We saw no identifying marks indicating which were closest to which gate. Our bags have already been through a bag check process. Feel free to run them through security scans. Don’t make us wait to collect them just to walk them through the customs desk and check them again."

Pros: "Overall experience was excellent. Seating as spacious in economy as I have had in some airlines' premium economy. Food was fresh and quite tasty although nothing to rave about. The staff are always a delight on ANA."
Cons: "The Hollywood entertainment options were limited and not very interesting."

Pros: "Seating was comfortable, staff were very attentive and obliging, offered tea, coffee water etc frequently. Blankets were also on offer. No comments to make in food or entertainment as not on offer ( as a domestic flight would not expect them)."

Pros: "Seats and service"
Cons: "No complaints"

Pros: "Food & Entertainment"

Cons: "I missed it due to delayed flight from LAX"

Pros: "Clean, friendly and the 787 Dreamliner was great, be sleep with 2 different families little ones keeping me awake."

Pros: "Great service"
Cons: "Interior show signs of aging"

Pros: "I slept through the flight from take off to landing."
Cons: "The cranky infant a few rows behind."

Pros: "The boarding process, on-time departure and in-flight service were all great and it has the on time arrival."
Cons: "Nothing"

Pros: "Good service Soft landing Clean"
Cons: "Not really"

Cons: "No snaks"

Pros: "Great customer service and very kind staff!"

Pros: "Very clean plane. Nice and comfortable. Staff was very friendly. Lots of leg room. The seat doesn't till back, but instead the seat slides forward. I wouldnt mind to fly again with ANA. Terrific entertainment system and movies."
Cons: "Minor thing is the headset, which doesn't provide the best sound, but it will do. Food options can improve"

Pros: "Great service, excellent and curteous. Clean cabin"
Cons: "Food can be improved, economy seats are tight. Movie selection not as vast as SQ and Cathay"

Pros: "Great movies!!"
Cons: "Terrible seats- difficult to find s confirtsble position."

Pros: "Young, pretty, and charming stewardesses. :-)"

Pros: "Food was good but not on every segment. Unlike many other airlines, ANA ticket counter team was very good. Japanese cabin crew etiquette & respectfulness are appreciated."
Cons: "Cramped seats. Narita has poor general facilities overall. Therefore ANA should offer a discounted lounge facility for passengers with more than 4 hours transit. (I read that lounge food is surprisingly bad. I used the United lounge instead.)"

Pros: "Not overcrowded"
Cons: "Short flight, needed to purchase food"

Pros: "The staff were polite and highly professional. It was an enjoyable flight."

Pros: "The crew are very very friendly, helpful,fantastic service, all thing is good"
Cons: "I like in the future is thay have arabic person , i would like thay take care about his meal( halal food)"

Pros: "Very nice and pleasant staff"

Pros: "The food was great. Very responsive flight crew."
Cons: "Could have been slightly cooler in the cabin."

Pros: "Very efficient, very fast boarding. Crew was polite."

Pros: "Everyone was super polite"

Pros: "Once again friendly and very helpful"

Cons: "We were delayed, but I can't say it was the airline's fault."