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Cons: The flight was delayed and I almost missed my connecting flight to Oslo.

Pros: It was a good flight

Cons: The flight was great

Cons: On board crew provided poor services and lacked proper training. Overall, the crew were hostile toward passengers and did not provide proper services of cleaning the trays or providing adequate beverages during flight

Pros: The flight was good

Cons: Everything was great

Pros: Crew are just the best

Cons: Boarding was disorganised, excellent service otherwise.

Pros: New Boeing 787, crew very tidy and efficient.

Cons: The change over in Dubai for crew change. Shame we have to leave the aircraft and re-board. The entertainment kept playing up and the choice of films was not brilliant.

Pros: The food!!!!

Cons: Nothing

Pros: Everything but mostly the leg room. Not sure if it's due to the airline type (Dream-liner) or just the seating arrangement but makes for a very comfortable long haul flight. Excellent wide screen entertainment system, not like the majority of aircraft with undersized and poor screen quality. And unlike previous comments, actually enjoyed the fact I had to disembark at Dubai on flight from Brunei to London allowing us all a chance to stretch our legs, go to the toilet and get a good cup of coffee.

Cons: Nothing.

Pros: Nice aircraft, on time departure and arrival

Cons: reclining seats only in business class, not lay flat. pay for everything except the bathroom

Cons: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.

Pros: Crew on Singapore airlines were very helpful, friendly and accommodating.

Cons: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

Cons: Flight with Scoot are not very well organized. for as large a fleet and number of flight locally should be better. no onboard entertainment nor refreshments. Staff not very personable either.

Cons: Didn’t like the portion in Manila airport where they take away your passport! I understand you don’t have a say in that but maybe giving customers clear instructions or expectations would help

Pros: Trips were surprisingly pleasant! Excellent services!

Pros: None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought.

Cons: They have should have a refund policy and they should have hire more profesional when in comes to customer service.

Pros: The crew was very helpful, provided ear plugs as needed. One passenger on our row was very demanding and the crew accommodated his request for drinks, etc. The tray for 44C was inclined, the food tray kept sliding. The crew tho had a solution, adding a magazine to prevent he slide. Food was good.

Cons: Service of beer was always delayed, seems that certain food carts carry beer cans.

Pros: Comfortable, clean, good crew, early landing.

Cons: 15 minutes stuck on the bus at disembarkation sucked.

Pros: Extremely rude.

Cons: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.

Pros: great check in staff fast boarding comfortable temperature in cabin very good crew

Cons: n/a

Pros: The Business Class bed was nice

Cons: The whole experience was terrible. Scoot decided to - delay flight by 45 minutes without telling me. I discovered this by checking myself - chartered a Singapore Airlines Boeing 777-200 and then reduced then quality of every Business Class service (no entertainment system videos or music, no alcohol or soft drinks - only water, only Economy class food. There was no apology from Scoot (who are a subsidiary of Singapore Airlines) and none from Singapore Airlines. There was no suggestion of any refunds or other compensation. Truly a disgrace. I will never fly on either Singapore Airlines or Scoot airline again. I am seeking further compensation through Australian Fair Trading and through Class Action Lawyers (as this impacted every passenger on this flight, not just Business Class)

Pros: Super comfortable coz I got the window seat that I requested- restful flight. Able to sleep during flight

Cons: Food could be better

Pros: Crew was great and were timely in boarding and deplaning processes. They were willing to help when asked.

Cons: As a 6’ tall, broad shoulder individual the seats were narrow and there was not much leg room. Fortunately there was an empty seat directly next to me which afforded me some space.

Cons: Ok

Pros: Seat was comfortable and food was nice.

Cons: Crew could’ve been nicer and more helpful. Boarding wasn’t efficient.

Pros: There is nothing to say this is a no frills airline and that is what you get. Departure was on time and arrival was also on time. Food on any airline isn’t good at least on airline i fly. The important thing is getting there safely and this airline company does that.

Pros: The Staff were friendly and efficient, considering the flight time being very short. The Flight Crew got us to our destination 10 mins ahead of schedule, considering also that we were 15 mins behind sitting on the runway for take off, which in effect meant they made up 25 mins. Fantastic job. The Aircraft was clean and well maintained. The seats were comfortable in economy for me, but unfortunately my Husband being a larger tall man was cramped and didn’t have a lot of room to move.

Cons: As the flight was very short the choice of food was limited and the selection was not good, as the choice I required ran out at the first two rows, which were not occupied by many passengers at all. A very light passenger load. The pricing was a little high for the snacks and tiny bottles of water.

Pros: Crew on Singapore airlines were very helpful, friendly and accommodating.

Cons: They had 0 entertainment on an 8 hour flight. Tv turned off. One small meal after 20 minutes of flying. Would not fly with scoot again.

Pros: Good price. Was on time, seats were comfortable, helpful staff

Cons: No use of headphones 30 minutes before take off and arrival

Cons: Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow

Pros: The crew members were really nice and accommodating.

Cons: Need more entertainment selections.

Pros: Flight time shorter than scheduled. Food good. Crew great.

Cons: Somewhat limited recent release movies compared to Emirates.

Pros: The crew was friendly

Cons: In this fairly new plane, the rows of seats are so close together, the leg room is minimal. When the tray is lowered, you feel completely squashed in the seat. The food trays are not picked up quickly after eating.

Pros: Very attentive crew

Cons: Nothing is included, but you should also know that going in

Pros: Landing & leaving the plane.

Cons: Super budget fit out of the plane, having to pay for anything at all (including water!!!). Appalled and disgusted.

Pros: Flatbed services

Pros: Our family had 3 seats together

Cons: RUDE AND NASTY FLIGHT ATENDANTS. THEY SHOULD FIND NEW EMPLOYMENT WITHOUT CUSTOMER CONTACT! !!

Pros: Crew's Services

Cons: Snacks and water ran out during the last several hours of the flight. For shorter people, their feet would have difficulty touching the floor.

Pros: crew is ok though not much speaking english

Cons: no other comment

Pros: great price and overall service

Pros: No problems for the price

Cons: Ok no problems for the price

Pros: Over booking, no seat for me fight back to LA

Pros: I like how curly they are running this business

Cons: Just happily kill everyone and end this money game

Pros: Crew is wonderful .they do everything in business class to make you feel comfortable

Cons: I will never fly China Eastern again. EVER !! I need to add an extra day or two onto our flight. We purchased business class flights so they are not cheap. In order for us to make a change they want $1700 each person, a total of $3400 to take the same flight two days later. The fee is the highest I have ever hear for the same flight class .. I will never ever use China Eastern again, they are taking advantage..I could actually buy a return ticket on another airline for cheaper than they want for a flight change.

Pros: Friendly, attentive, attractive crew.

Cons: In-flight entertainment system could have more English content.

Pros: Scoot in silence

Pros: It was a good flight

Cons: The long delay......

Pros: It was very good value for money.

Pros: Flight was short

Cons: Seats are very tight if you are over 5’6

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Cons: The seats don't even recline, so I could not lie back to rest. The entertainment system was very bad, didn't provide earphones and could barely see the screen. I would not choose to fly this airline again.

Pros: food and service

Pros: I liked playing tetris and pacman with a controller that was like that of a console. My flight had a lot of empty seats, and I noticed they staggered the seating so that there was nobody in front of me or behind me. Flight crew was genuinely nice and helpful even though we didn't speak the same language. The little cup holder was actually pretty cool. There even seemed to be ample leg room compared to other Chinese international flights I've been on. I've flown previously with china southern and China eastern, so that is my basis for comparison.

Cons: They didn't give me boarding passes for both flights (had a long layover in china). Other airlines printed both at the start of trip. This added quite a bit of confusion for me, seemingly unnecessarily. Also, I'm a bit disappointed in their free hotel room deal for long layovers. When I had a long layover previously with either china southern or china easter (can't remember which one), I got my own free hotel room, a free meal, and a free ride to and from the hotel. That was a real perk for my 12 hour layover. The deal with xiaman is you get a free hotel room, but you have to share it with a stranger of the same gender, and you have to pay for taxi to and from the hotel. Although you do supposedly get a free meal, I chose not to take them up on the hotel offer. Instead I took them up on their transfers lounge. This is a dark, quiet room full of dingy, dirty padded chairs and people sprawled out and snoring. I would have stayed more than 15 minutes if there were more phone charging plugs, but instead I went and ate mcdonalds and found a plug in at the kfc. Aside from all that, I would suggest getting some better Hollywood movies to choose from, as xiamen's competition has them beat there as well, in my opinion.

Pros: The crew were super patient (a must when dealing with the quality of passengers from Trichy who were lacking in manners and etiquette).

Cons: Boarding was chaotic. The majority of passengers seem to not be used to the normal manners and etiquette of queuing and it was chaotic with pushing. Some discipline and order needs to be enforced by ground crew (and this will no doubt make the cabin crews' lives easier).

Pros: Friendly crew. Toilets kept clean. Nice ambience with the cabin lighting.

Cons: My seat had a broken recliner button. Seat would recline but not stay reclined. If I sat up, seat would come up with me.

Pros: Extremely rude.

Cons: I got sick on the flight from some food poisoning and the crew acted put out when I asked for some water.

Cons: I could not cancel my flight. There is option to cancel only first 24h, then you have to call them and that doesn't work.

Cons: Had layovers in Malaysia and ended up being charged $145 extra dollars because of a checked baggage (which was supposed to be included in our ticket already)

Pros: nothing

Cons: My flight was 2 hours late causing me to lose my connection ticket. This, because your crew did not do a proper pre-flight check and notice the emergency lighting was failing. Poor maintenance leads to tragedy and unneeded lateness. Making the cabin 16 degrees for 8 hours may sell rental blankets, but it makes people sick as well. Shame on you.

Pros: crew are so helpful

Cons: hard seat...no cushion...air temp very cold and no free blanket.

Cons: There is no entertainment, and you have to pay for even water, plus if you want to pay with card it is a $10 minimum....