Daily cleaning, installation of cabin HEPA filters on flights to Ürümqi
There are 16 km between Ürümqi city centre and Ürümqi Airport.
Ürümqi is served by Ürümqi Airport, also commonly referred to as Urumqi. The airport code is URC.
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Scores according to KAYAK customer reviews
Pros: "The crew was amazing. The seat was very comfortable, leg room is spacious."
Cons: "The movie selection is kind of old"
Cons: "Salad that is not meat"
Pros: "The ride was very smooth. There are a lot of bathrooms."
Cons: "The leg room was small."
Cons: "had 6 hours connection and urumchi and they did not have any lounges abd no internet in there"
Pros: "Movie selection"
Cons: "More food options, both meals were chicken and rice. Website too difficult to use to prepick meals and seats"
Pros: "Food was good."
Cons: "The seats were too narrow."
Cons: "If we weren’t delayed for our flight and didnt missed this flight, i would have given a good review and be a good camper. I am requesting a refund/credit for a next flight purchase due to the incident. Please contact me at firstname.lastname@example.org Thank you"
Pros: "Professionalism of the Crew."
Cons: "Business class seat are tired and in need of an overdue update."
Pros: "I like everything. Good and kind staff"
Pros: "I like it allow an adult passenger with 2 free checked baggages,each can be 23kg max."
Cons: "The Online service is only set for Chinese who is living in China. You can not do the Seat Reservation without Chines mobile phone. You can not do any pre check-in because you are holding an Australia Passport."
Pros: "The crew was always really helpful and kind. Great movie selection."
Cons: "Boarding was really delayed. But flight still came in on time for me to have plenty of time to catch my connecting flight."
Pros: "The cabin crew was nice."
Cons: "The check in process felt more like an interrogation. Unable to do upgrades at the counter."
Pros: "Meal arrangement not international category."
Cons: "Too much bumping and noisy air time."
Pros: "Cabin crew very courtious and professional."
Cons: "Sitting on the Business class seats is like sitting a lump of rocks. Entertainment selection of movies needs to be updated."
Pros: "Airline provided wheelchair for my injured friend and priority boarding"
Cons: "airline lost my friend's luggage and is only offering $15 per kg for the lost items"
Pros: "Liked the food and crew members."
Cons: "The most ucomfortable seats I have ever travelled. I had a 13 hour trip which made it even more worse. Small leg room and bad back and bottom support. Would avoid if possible"
Cons: "There was an hour delay but the ground crew never announced it over the intercom. Ever ground crew said a different time of when we were going to board."
Cons: "Me and many customers on CZ 371 lost our baggages during the transit in Guangzhou. Still no update on lost and found yet."
Pros: "Good flight overall!"
Cons: "My checked in luggage did not arrive at my final destination airport!"
Pros: "Food was delicious and leg room was decent. Good toiletries."
Cons: "Chairs could feel every kick, nudge and tapping on touchscreen. Not many snacks offered."
Pros: "Crew are always good on CS. Ontime pretty much too which is a blessing."
Cons: "Still the quality or food and beverage selection is below the standard of other airlines. Perhaps a small spend increase by the airline on the quality will offer big gains. Entertainment has actually gone backwards. I have been flying this airline for years and it was good ! Not now seats are a little uncomfortable with not much padding."
Pros: "Hospitality was good except food. For long route frequent snacks suggested which was missing."
Cons: "Food, beverage, water, liquor supply and bumpy ride."
Pros: "Had to spend about 9 hours in the air-port before they took us to an hotel to spent a night in china Delay can happen but the lack of communication was horrible Didn’t feel like there was anyone to talk to that will explain to you what is going on"
Cons: "Horrible treatment by the company Didn’t know how great the customer who were stock in the airport ................ Horrible experience Will never fly again even if it’s for free No option to choose vegetarian food before the flight if you didn’t book on their website"
Pros: "Cheap and service was okay"
Cons: "Seats are uncomfortable They lost my luggage."
Pros: "The arrival was on time. The aeroplane landed very smooth. Luggages arrive the terminal in very short time. Overall this was a comfortable trip."
Cons: "There was no entertainment on the plane. May be this was a short distance trip. On arrival, we needed to take connection bus from the aeroplane to the terminal and wasted us some time."
Pros: "Friendly cabin staff."
Cons: "Choice of movies was poor."
Pros: "They booked me on the next flight without much hassle."
Cons: "The plane was late so I missed my connecting flight."
Cons: "Later flight and delayed in China, stay in wuhan for 24 hours No smith transfer to next flight"
Cons: "The staff at Check in and security rejected me to check in or passing security due to their low skills finding passport associated with the tickets. The flight also arrived late, causing me worrying about the connection. Flight back to sfo"
Pros: "In spite of poor weather that diverted us to another airport, crew was calm and cool throughout."
Pros: "The plane eventually did arrive"
Cons: "The plane was two hours late so we arrived at 2:30 am"
Cons: "I fact that though I have Elite Plus status in the SkyTeam alliance I didn't have an upgrade and people who have no status were given upgrades!"
Pros: "The crew was not attentive. I asked some water to take my meds n never get bank to me. I have to asked them 3x."
Cons: "I had to climb 3 sets of stair during the plane change and the flight got delayed."
Pros: "Don't really like having to take the bus ride from the terminal to the aircraft to board in Guangzhou."
Pros: "Friendly staff and my ticket price was unbeatable"
Cons: "It was a bit cold on the flight, and the intercom messages in English were not understandable."
Cons: "1 hour delay."
Pros: "I have flown a lot of Chinese airlines because I live in Beijing, and they are the best! I had a 9-hour layover and expected to sleep in the airport overnight. However, they provided a free hotel! I really appreciated it and they did it without asking. Also they spoke English and were very polite and nice. In my opinion, Chinese airlines are usually terrible and the staff usually has terrible English, but China Southern was amazing!"
Cons: "China Southern cancelled the flight, and automatically rescheduled this flight to 4 days later - unacceptable. It took a lot of time to cancel it, and I am still waiting for a refund. (You're welcome for the three month free loan.)"
Cons: "same as above"
Pros: "The entertainment was good. The movies were new and fun."
Cons: "When I checked into our flight in Thailand, I requested three connecting seats because I want to take care of my 74 year old father and 66 year old mother. The guy at the check in counter told me that he had arranged three connecting seats for us. However, when we were boarding, we realized that my 74 years old dad was connected to my mom and I! Lucky there were some empty seats and the flight attendants kindly agreed to let us sit together after my dad spoke to one of them."
Pros: "The crew was friendly, comfort and food decent. Overall a good experience with exception of a couple of things mentioned below."
Cons: "After arriving at Guangzhou, we had to take a bus from the plane to the airport. It was more than cramped. Instead of having another bus, they made us all get on the same bus, which had to be more than 100 people. Only a five minute ride, but we also had to wait for all the passengers to board the bus, so it was more like 10-15 minutes of being cramped in the bus. It would also be nice if we could use our phones on China Southern flights. They have a rule that your phone must be off for the duration of the flight, even if in airplane mode. A little annoying when I had planned on working on some accounting for my business during the flight, most of which was logged on my phone app."
Cons: "Delayed 1 hour"
Cons: "The flight is not allow cellphone and unable to provide inflight wifi."
Pros: "The nice flight attendants & the good entertainment"
Pros: "Muslim food, crew help and care, pilot professional"
Cons: "Hot flight A/C not cooling enough only when landed and about to leave the plane it worked very well !!! Also TV entertainment was very boaring"
Cons: "I had missed my flight. I went to get another as it was urgent I arrived the next day. After hours, I was assured I would have a flight the next day at no charge. The next day I was screamed at in line and told to leave. The only other flight available was three thousand dollars one way. I missed my appointment and purpose of the trip. I had to wait another day and pay over 850 dollars one way."
Pros: "The only thing that I like was the yogurt they gave us for the meal."
Cons: "First they cancel my flight but they didn't send me an email neither call me to my chinese phone number so I got to the airport and I realized that my flight was cancelled. When I was in the airport they didn't give any answers and they changed my flight two times. The staff doesn't really speak english and most of them are really rude."
Airlines flying to Ürümqi have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Ürümqi
Masks required on board, masks provided on flights to Ürümqi
Social distancing seating
Middle seats unavailable to book on flights to Ürümqi
Testing for antibodies, testing for symptoms for flights to Ürümqi
Waiving of change fees. Search flexible flights to Ürümqi