Daily cleaning, installation of cabin HEPA filters on flights to Yokohama
Japan Airlines has waived its change and cancellation fees on flights to Yokohama. Confirm policy on booking site.
You cannot fly directly to Yokohama. KAYAK recommends you fly to Tokyo All airports (TYO) (30.83 km from Yokohama). From there you can hire a car or take a taxi.
|Flights from Cairns||7h 27m|
|Flights from Coolangatta||8h 50m|
|Flights from Brisbane||9h 07m|
|Flights from Sydney||9h 35m|
The cheapest airline ticket to Yokohama from Australia in the last 72 hours was $1,003 one-way, and $1,013 round-trip on the route Melbourne to Yokohama. The most popular route is Melbourne to Yokohama, and the cheapest ticket found on this route in the last 72 hours was $852 round-trip.
Tokyo Narita Airport is 77 kilometres from the centre of Yokohama. View on map.
Most visitors from Australia will not be allowed to enter Yokohama.
Visitors from permitted countries will not be permitted to enter if they have been in a banned country in the last 14 days. All foreign nationals without a re-entry permit will need to apply for a visa.
Restriction do not apply to Japanese nationals, holders of permanent or long-term residency permits with a re-entry permit or re-entry confirmation letter, spouses or children of Japanese citizens or permanent residents, direct relatives of Japanese nationals.
For more details visit the Japan Ministry of Foreign Affairs.
Read more about travel restrictions for Yokohama
Visitors from Australia will need to quarantine for 14 days upon entering Yokohama.
Visitors from Australia must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Yokohama.
Written Pledge Form
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
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Scores according to KAYAK customer reviews
Pros: "Very friendly and polite. Very helpful and on time."
Pros: "They were every where all the time! No sitting around in the back like most airlines. Movies Hallie and many first run and Oscar nominated."
Pros: "The crackers design beside the meal and different colors of the sleepers."
Cons: "Ear phone is not so comfortable!"
Pros: "Polite friendly and attentive Staff. From checking in to inflight."
Cons: "No complaints! Not even one!"
Pros: "Excellent and original Japanese meals"
Cons: "Everything was great!"
Pros: "Quick boarding, great staff, and a smooth ride on 787 dreamliner."
Cons: "Entertainment system went down but the staff fixed it."
Cons: "I wasn't able to pre-select my seat."
Pros: "The legroom is comfortable for a tall person."
Pros: "Very nice airplane with new technology"
Pros: "Movie choices"
Cons: "Too small, too hot. Not enough air conditioning. China air was better. Only one meal choice. No choice for vegetarians or allergies. Didn't warn about the rain, stairs were slippery"
Cons: "Airplan so old and ac not work super hot."
Pros: "All was efficient but no standout"
Cons: "Nothing was bad enough to mention this column"
Cons: "Didn't get to go. Thanks for selling me worthless insurance."
Pros: "Curteous and pleasant."
Cons: "All packed the plane. Tight."
Pros: "cost performance"
Cons: "non-flat seat"
Pros: "Great staff and washlet toilets on board."
Cons: "I ended boarding last not one of the first as other airlines."
Pros: "Last minute accommodation for Muslim meal was awesome!"
Cons: "Transit in NRT was too short! Didn't give me time to buy souvenirs.."
Cons: "being moved"
Pros: "Always on time!"
Cons: "Everything is perfect."
Pros: "The bathroom is super clean."
Cons: "Maybe you can make some alterations with your meal offerings."
Pros: "on time"
Cons: "We couldn't land in Narita due to bad weather, so we did emergency landing to Haneda to refuel and go back to Narita. But after we got off in Narita, the immigration is chaos. Nobody arranging it and people just going wild, nobody knows where the line should begin. We spent 2 hours plus in the imigration line. So from the scheduled time to arrive at Tokyo 5pm, we get to our Hotel at 2am. Good job Narita airport!"
Pros: "Foods are good, crews are good."
Pros: "The crew were cooperative and the supplies were good"
Cons: "The chairs were not comfortable and the toilets were so dirty"
Pros: "A sense of quiet efficiency. On time and courteous."
Cons: "Very slow boarding process in Itami"
Pros: "There was a huge check-in line but it went quickly because they had 8-10 ticket agents with luggage 'helpers' for the agents. Of course there was a problem with my reservation that they had never seen before which manifested itself by them not being able to print my boarding pass. They called Tokyo and were told that they had never seen my problem before either. Anyway, the ticketing supervisor stayed with me for 45 minutes until they could over come the problem. I would be a rich man if I had a nickel for every 'So-sorry' I got that day."
Cons: "Air temperature was super hot and uncomfortable."
Pros: "I was treated like an important customer. Many airlines do not do this."
Pros: "Just okay."
Cons: "Som studies need more experience to customers"
Cons: "Boarding was not done by numbers or range of numbers."
Pros: "Very comfortable with delicious meal!!"
Cons: "All very good"
Pros: "- Crew was respectful and nice - Entertainment options were good. - Seats were good and comfortable"
Cons: "- Food was too less. Being a vegetarian, I had expected good amount of food. But it was only a few ounce of food like just given to taste it. I was hungry most of the time in flight. My second meal didnt even have any bread. And Desert (icecream) was never offered to me. Seriously, if I had known this, I would have packed my own food to board the plane. - The windows should have an option to close the pane. Sun was constantly on the left window (where I was seated) for the entire journey and even after fading the window, it was on my eyes most of the time."
Cons: "Not enough legroom."
Pros: "you can set your watch to their takeoff and arrival times."
Pros: "The lovely cabin crew"
Cons: "Leg room was a bit tight due to the entertainment box, and in-flight entertainment didn't have enough of a movie and music selection."
Cons: "Low choices of movies and extremely uncomfortable seating"
Cons: "Your website is awkward and hard to navigate. Choosing a seat is difficult."
Pros: "They greet you so warmly just like in commercials. They had my low lactose meal ready and were wonderful about it."
Pros: "Superb service and entertainment with excellent staff"
Pros: "The staff was incredibly friendly. I had an 18 hour layover in Changi Singapore International Airport and there were so many activities and amenities that I was never bored and was well rested. Even left my laptop on the plane by accident, but was able to recover it in the lost and found, which saved my life."
Pros: "Service was great. Seats very comfortable. Was able to stretch comfortably on a very long flight. Very good entertainment selection"
Cons: "The head phone plug only works with the head phones that are provided by the airline, which are quite cheap and not very good,. When I tried to use my own headphones I could only get sound in one ear due to the headphone plug. Very frustrating"
Pros: "Beautiful flight attendant. I think I'm in love."
Cons: "Low quality sound from headsets/ear phones. Uses dual port so normal single port headsets only work through one ear."
Pros: "The friendly staff."
Cons: "The A380 was grubby and cramped."
Pros: "First time flying Singapore Airlines and we were pleasantly surprised. The crew was fantastic and so was the food. I felt like we are ever few hours whether it was a snack or a meal. Just great to get the flight time to go faster. For economy class the seats were actually fairly spacious. But will probably still try to fly business class next time just due to the hours. But will try to book Singapore!"
Cons: "Airplane crews were kind of bossy. Even someone had to put their seat back when the plane was landing, there was nicer way to tell them. They have strict social class in their culture? OK. I got the cheapest ticket. Next time should get on a first class?"
Pros: "Enjoyed the extra leg room."
Cons: "Not able to obtain desired seats and width of seats between passengers."
Pros: "Video selection was much wider than others. Is it because of A380?"
Pros: "The service was good. The seats were comfortable and roomy for economy class. They went out of their way to provide the best service in flight and it's rare to find that nowadays."
Cons: "I wished they offered a vegetarian option. When I asked if it was available the stewardess said she had to check and 10 seconds later without leaving her post she said no. It was a little rude but other than that experience was good."
Cons: "More food variety"
Pros: "Food, service"
Cons: "The space"
Cons: "Flight was a little warm but was able to get it cooler via help from crew but got warmer again towards the end of flight. Overall good flight though"
Pros: "Crew very attentive but not intrusive. Food very good."
Cons: "I did not find much to watch on entertainment system. Have to get crew to assemble flat bed, a bit of a nuisance. Also to turn it back into a chair."
Cons: "Having boarded at SYD, during the Canberra stop, we were all required to disembarked. It was a loaded flight so the process was slow"
Pros: "The crew was amazing. It was my first time flying so I was a little nervous but they made me feel safe and welcomed. The friendly crew was honestly what made the whole experience great."
Cons: "The lunch part at the end was a little late we had just had a snack and a small sandwich so we didn't eat a lot. But food was great!"
Pros: "Crew will try there best to help you in anyway"
Cons: "Missed my connection so lost bags . Took 2 days for them to get to me."
Pros: "crew handled the tough crowd well, but were not extremely hospitable"
Cons: "food was disgusting"
Pros: "Seat was comfortable, flight attendants were attentive and the food wasn't bad."
Pros: "Crew were very good. Cabin was also much better than Qantas premium economy cabin."
Cons: "Had premium economy seat. Not the most comfortable on the tailbone for some reason."
Pros: "The crew was great as usual. The food was good"
Cons: "Better seats - really uncomfortable with a packed plane and wailing infants even when seated quite a few rows away."
Pros: "Short flight"
Pros: "Punctual flight with friendly crew."
Pros: "Loved the food/Movies/seats."
Cons: "No air vents and the cabin was very very stuffy and warm for many people. I’ve never heard one child cry for 7+ hours before until this flight. But everything else was decent to say the very least:)"
Pros: "The crew and the little things like blanket, pillow, hot towels etc that is just standard. The food was great except the bread rolls Entertainment system was fantastic"
Cons: "They seemed to miss a whole section with immigration cards which delayed my party of travellers when we landed. The recline of the seat is huge, great for those wo recline, not so great for the person behind them"
Pros: "Excellent attention to service and comfort."
Pros: "Staying in a hotel for 24 hours."
Cons: "Not actually making it to Japan."
Pros: "Friendly attentive staff. Excell ent food and great. Service."
Cons: "Really crowded seats in economy."
Pros: "I haven’t flown Emirates, but SQ beats the many others I have flown by a significant margin—especially the Chinese airlines, but also all major US airlines, JAL, Korean, et al."
Cons: "Some staff not courteous which surprised me"
Pros: "Great crew, good food (best I've had on an airplane), plenty of drinks, and a good entertainment system."
Cons: "Nothing bad to say about this flight. Great airline."
Pros: "Crews were all nice, respectful and helpful!"
Cons: "I wanted to watch Indian movies, but I didn’t see the subtitles for most/all of them."
Pros: "crews were helpful"
Cons: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."
Pros: "Food and good service"
Cons: "The cabin was quite warm"
Pros: "Very good service! Lots of flight attendants and they were kind the flight was long, but mostly smooth. The entertainment was good and there was a lot of it."
Cons: "The flight map was a mess. It either said we had 115 hours of flying time or 3.5 hours. Also, it showed the plane pointing in the opposite direction that we were flying in. A minor issue, but weird."
Pros: "Prem econ very good. Crew very friendly."
Pros: "Food was delicious!"
Pros: "Great service. Really friendly and polite. Lots of current movies and TV shows to watch and provided earbuds with adaptors. Made the experience a lot more pleasant."
Cons: "The seats can be laid bag pretty far and the people in front of me decided to recline for a majority of the 10 hour flight. I wish the chairs either didn't do this or the flight attendants would have said something. I didn't feel like I had the authority to do anything about it. Also it was so warm! I have no idea if there was a fan."
Cons: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"
Cons: "My Vegan meal was terrible."
Pros: "The service and fast flight"
Pros: "Ease of checking. Empty seat between us"
Cons: "Can't upgrade with krisflyer miles"
Pros: "Made Econ class feel like biz :)"
Pros: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Pros: "Cabin crew are always great"
Cons: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Pros: "Customer service and food couldn't be better."
Pros: "Huge selection of movies Towel service, socks, and toothbrush for economy class Snacks included entire chocolate bars! Friendly staff"
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Great service."
Cons: "Nothing to complain about."
Pros: "A350 was very nice. Very quiet, new screens on entertainment system big and easy to use."
Cons: "Poor reception checking in was told that I would have to sit middle seat all the way to LA. Not acceptable...my next trip to Southeast Asia I will be checking other airlines!"
Pros: "Very clean plane. Crew very courteous and diligent in keeping bathrooms and plane clean."
Cons: "Limited bottles of water to drink."
Pros: "In flight entertainment was good."
Cons: "I chose Hindu meal and it was not good at all. They were giving the same super cold Salad at each meal service and no coffee or dessert was served with the meal either. Very disappointing."
Cons: "I feel discriminated when was asked by your staff, "Would you like the pork with rice or the chicken with rice?." I am in hijab. Please be more sensitive. Thank you."
Pros: "seats were roomier than usual. Very comfortable"
Cons: "This plane was a little old, and therefore the entertainment system was a little dated. Other than that, great flight!"
Pros: "Slept the majority of the trip. But, the usual good crew and comfortable seat."
Cons: "Delayed in landing in HK, over an hour delay on take off waiting for other passengers, then the airport apparently didn't have baggage handlers to load the plane available. Not Cathay Pacific's fault of course, just my overall experience."
Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"
Cons: "It was too hot in the plane."
Pros: "The crew was amazing and the food was great too!"
Pros: "The departure and arrival times were good in order to sleep the night, and wake up in Tokyo refreshed. Cabin crew were fairly friendly, but not the Cathay of a few years ago."
Cons: "NONE of the business class center seats would recline. This meant in order to recline and get some rest, the crew had to dismantle your seat and release the locks manually. This meant the seat was in that position until time to land. So I had to make a choice to sleep or eat, horrible for CX."
Pros: "Professional and friendly Crew & the movies"
Cons: "Too cold, seats to narrow, food not so tasty."
Pros: "god food and movie selection."
Pros: "The crew carefull and the seat comfort"
Cons: "Cathay Pacific should be open direct rounte from SGN to MEL"
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Cons: "Not much"
Pros: "Airport checkin crew sucked, in-flight crew were fantastic!!"
Cons: "They made me check my carry on for a flight that was MAYBE 50% full... ANd If the ground handlers were actually awake when we landed in Vancouver... took 43 minutes for the first 5 bags to come out.... and another 7 minutes before anymore... WTAF!??"
Cons: "Did not inform us of a flight delay until way after the flight time had past. Waited an extra to take off."
Cons: "I didn’t have a pillow."
Cons: "A very old product in the CX fleet. The old exonomy seat is terrible. Service was not attentive. Entertainment system was not responsive. CX is definitely going downhill."
Cons: "The seat was a bit small for me, legroom a bit tight."
Cons: "Too salty for the meal"
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Pros: "Smooth, uneventful travel all was well."
Cons: "The gate to connecting flight was very far and signs to gate were confusing."
Cons: "Incoming plane was late so that there off departure schedule. Flight to HK was late as well. Bad luck or bad scheduling?"
Pros: "Not much, quick though"
Cons: "Plane is old, seats are terrible, hard awkward, strange seatbelt clunk of foam plastic, food was horrible, never saw the crew, it was hot, needed water has to go track it down, it was an overnight flight so not all the crews fault"
Pros: "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Cons: "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
Cons: "Flight was late. I understand that there could be unexpected problems. But please do not say that due to 'operational reasons'. Sounds like BS. Tell us he actual reason. Arrived late, engine problems, passenger missing, etc."
Pros: "Seats had good headrests with adjustable "wings" to cradle head while sleeping. USB plug below entertainment screen."
Cons: "A good half the plane was first class and business class. (This was a 15 hour Hong King to Boston flight.) They handed out a fancy menu with 4 entrees but by the time they got to economy only pasta was left. We did at least get a small bottle of water; on our outgoing flight they doled it out in meager glasses. When boarding in Hong Kong we had to go through an additional security check between the gate and the plane (that was a first...) and had our water bottles confiscated. So we were reliant on what they would give us on the plane. Seats were tight, unlike some airlines that give you a little extra room. Wouldn't fly again unless their price was a real bargain."
Pros: "All was good until missed connection"
Cons: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Cons: "old plane"
Cons: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
Pros: "Spaciousness of the plane Flight Crew Cleanliness of the plane Inflight entertainment"
Cons: "Food Luggage space of cabin not enough Promptness of plane ,our plane was late Manila airport terminal 3 no air-conditioning while waiting Boarding was disorganized last seat should board first no announcement from crew and no implementation of plan. Need constant communication from staff for better boarding experience."
Pros: "The entertainment is in regards to the movie choices that I had. I wish my screen was a little bigger."
Cons: "My flight from Los Angeles to Hong Kong was cancelled due to a problem with the plane. I stood in line for 2 and a half hours at the airport only to have them tell me this. There was not visible sense of urgency on part of the staff at Cathay Pacific and they did not seem to have a contingency plan to deal with such a situation. I especially felt sorry for some of the elderly people who were also in line all that time with noting to drink and no place to sit."
Cons: "Broke my luggage"
Pros: "Cathy service"
Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."
Cons: "Seat didn't recline"
Cons: "lost my luggage"
Pros: "Boarding was smooth."
Cons: "Cathay Pacific needs to work on improving their cabin layout for B777. The inside is quite outdated."
Pros: "Good leg room in coach. Comfortable seats."
Cons: "All good"
Pros: "All as expected - no surprises"
Pros: "Warm service, provide healthy high fiber choice of food"
Cons: "I asked for some drink but it's not delivered until the crew started serving drinks to all passengers. I guess she forgot about my request. The aircraft is also a quite old one so entertainment facilities are not so updated."
Pros: "Getting off the flight"
Cons: "The Flight attendant allowed a passenger to change seats to sit right next to my seat without asking if I was happy with this. I have previously requested to changes seats and been told it is not allowable. No entertainment options available on the flight. The meal/refreshment was a chocolate cookie, which was dry and inedible. The cabin was not clean and uncomfortable."
Pros: "On time, as comfortable as most for economy. good crew."
Pros: "The crew were nice and apologetic for my terrible seat."
Cons: "Seat was known to crew to be a pain - I couldn't sleep, I was constantly being bumped into. No option to request intolerance sensitive food."
Cons: "On flight bwi to dallas dec 27, loaded us, 2 hr wait in plane on tarmac, then cancelled due to storms and too many planes in dallas on ground. Removed all of us from plane to rebook, a nightmare. Then proceeded to immediately reboard next flight of passengers on same plane to same destination and take off. Return flight booked all at once, Sydney to dallas to bwi. Sydney flight late, gave us special red easy pass envelope with boarding pass to connect to dallas-bwi flight. We had to wait for luggage, then in line for customs, and another line for re checking luggage, then walk to next gate and another security line, and flight left without us. Easy pass did nothing for us. Missed flight by 5 min. Gave us the impression when we got off sydney flight they were going to wait for us. Waited 45 min for luggage, 20 min for customs and 10 min for security. If we had any special treatment at any stage we would have made our connection. Worst experience with American Airlines ever."
Cons: "Boarding process"
Cons: "Service, I had to ask for a coffee, it wasn't offered as it normally is. Also asked for a pen to complete a landing form. It never came until I asked TWICE more. Staff were not very attentive."
Pros: "The food and comfort was as good as can be for a 16 hour flight."
Cons: "At first I had booked seats close together for the three members of my family. They then changed 2 out of 3 seats and put us all over the plane, stuck between others. The lady behind the desk refused to do anything about it to get us together saying that seats weren't guaranteed unless we paid an extra $25 at the time. QANTAS has done this to me several times, I book seats and then they change them. Luckily I overheard another ticket agent help a family that had the same thing done to them. She was able to move my families seats and get us together even though the first lady insisted the flight was full and there was no chance of that happening."
Pros: "Price was the cheapest and fastest way to Townsville. The crew was friendly and overall, excellent. Although, there was no entertainment, the view was beautiful. The trip was less than an hour. There were plenty of empty seats so we were allowed to switch seats. I would use Qantas again."
Cons: "The plane was older. Positive note, it was pink. Bags did not fit in overhead compartments because they were too small."
Pros: "A bit of extra leg room was nice."
Cons: "Food was a bit ordinary."
Pros: "Crew was super kind and friendly. Food and beverages were good as well."
Cons: "Seat space in main cabin was a little cramped. The seats themselves were a little hard."
Cons: "We booked vegan meals which came and were pretty good. But afterwards, the cabin crew handed out icecreams and then Fantales and had no vegan options for those treats."
Cons: "As an incoming traveller and a Platinum Qantas member, I was refused access to the Qantas Lounge on arrival in Townsville. All I wanted to do was spend fifteen minutes reviewing my diary and directions for the visits planned here. This is the Irish version of hospitality. God bless his departure."
Pros: "Crew were helpful and very nice. However, as first experience flying internationally with Qantas wasn’t positive.. very proud to be Australian but their mechanical faults doesn’t help in customer loyalty."
Cons: "Flight delayed due to mechanical faults for 4 hours. $15 meal voucher is not sufficient to cover the cost of proper meal. Airlines if allocating seats automatically should not put a female in between two males, not a very nice experience. No option to amend seat."
Pros: "Crew were very accommodating to the needs to the passengers."
Cons: "Limit the recline on seats to less of an angle in economy."
Pros: "Crew always competent & professional"
Cons: "Boarding was chaotic"
Pros: "Easy great flight. Good entertainment comfortable seats."
Pros: "Service from the moment of getting near the booking counter was excellent. Flight was on time and staff were great."
Cons: "The sandwich for lunch was boring and the bread was not very nice."
Pros: "The flight was on time, service with a smile. Staff great."
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "Always an enjoyable flight with a happy crew and comfortable flight"
Cons: "Alot of the check-in consoles were closed when we got to Brisbane which is the only way to check if you can't do it on line."
Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"
Pros: "Almost everything."
Cons: "Flying on 8 Jan is a time when there a lot of holiday makers heading home or perhaps just going on holiday. Lots of young children and a baby crying right behind me wasn't the most relaxing but I realise that nothing can be done about that."
Pros: "The plane was on time. There was cool air circulating from the moment we boarded The breakfast, which consisted of cereal, milk and a small muesli bar was good. Sky News was played on the drop down screen"
Cons: "The seats are cramped with very little arm room."
Pros: "everything about he flight was perfect"
Pros: "It got me from b to c"
Cons: "Significantly delayed hoarding for non technical reasons. Food was decidedly average. Seat pitch is just tolerable."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Healthy airline food option, friendly helpful service, use of name and I'm on the bottom rung of ff status??"
Pros: "Flight crew is great"
Cons: "Didn’t like the the whole check in process. None of the system worked. Manual check in all the way and took so long. Not enough staff to service."
Pros: "Service good"
Pros: "IFE Snack - bacon quiche Service"
Cons: "Stink The usual cramped seating Long wait to deplane"
Cons: "Seated in middle seat next to a very large and very smelly person I could hardly move and certainly not attlempt to eat or drink . Airlines do need to address this situation with people who are large . Non existent entertainment"
Pros: "Flight was delayed simply due to the poor positioning of the auxiliary power unit that is an acceptable reason for delay which shows absolutely poor operational management of the local airport operations"
Pros: "IFE for such a short flight, headset free. Cabin crew were quite pleasant. B737-800 series (Next Gen.) is a nice plane."
Cons: "Cramped. Lunch was that revolting beef & kale pocket (again!). Highest a/f of Tiger, Virgin & QF, which is fine if it’s worth it, which it most definitely wasn’t."
Pros: "Friendly staff, efficient processes, on time - and the only airline with a direct flight from Brisbane to Tokyo."
Cons: "If only I could afford business class :("
Pros: "Excellent flight - great from start to finish. Free wifi was a bonus! delicious afternoon tea"
Pros: "I liked the service, the friendly cabin crews. The food was good. We had a bit of turbulence on the way but all good. Thank you QF"
Cons: "On this particular flight, we had to wait like 30 minutes to get our baggage. Maybe because of the rain but otherwise all was good. Thank you QF"
Pros: "Fantastic cabin crew and fantastic maître’d in the first class lounge at Melb International airport. Honestly the best service we have ever received from start to finish from Qantas. Thank youalso the vegetarian and vegan meals were great unlike previous years. Thanks again"
Pros: "Known quality and reliable service It was all right."
Cons: "Entertainment is bring your own screen if you want to see the programme"
Cons: "Great gluten free options! Thank you!"
Pros: "Helpful service and comfortable seats"
Cons: "Don't choose seats 9 A/B/C as there is a bulkhead and not window in this aisle (Boeing 737-800)"
Pros: "Crew was amazingly helpful in all my enquiries"
Cons: "All amazing nothing to complain about it"
Pros: "Short flight . It's ok"
Pros: "Dinner meal"
Cons: "Seat in last row very uncomfortable"
Cons: "Did not have any meal for the 2h45m flight"
Cons: "Delayed Boarding and they didn't say anything."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Pros: "Crew was tentative."
Cons: "No complaints."
Pros: "Not much. Bathroom was clean"
Cons: "Some of the TVs were out. Food was just horrible. Barely got one drink, bc stewardess never came back. They ran out of blankets also. U don't get assigned seats until at the airport which is impossible when you have a family of 4."
Pros: "Nothing stood out."
Cons: "Treated like a second tier customer. Rude flight attendants. Did I mention my flights we're delayed 3+ hrs and the plane's engine gave out. That happened. Very poor/mediocre airline. Oh and the seats are extremely uncomfortable. Everyone around was worthy of contempt."
Pros: "The person at the gate checked everyone's ID's while we were sitting in the gate. It saved so much time."
Cons: "I wish my vegetarian meal wasn't vegan."
Pros: "The planes were clean. The flight attendants were mostly friendly."
Cons: "For an international flight, I would have expected to have a little more room even though I was in economy class. The food was OK. The limitations on checked baggage and carry-ons were not very good. 40 lbs for a checked bag, ok. But only one allowed. I've never had an airline, let alone international, that weighed my carry-on. All in all, it wasn't what I'd expect from an international flight."
Pros: "Attendants were friendly. We liked the idea of the airline checking the size of the carry-on bags."
Cons: "Food was edible on this segment from Sydney to Nandi, unlike the other segments we flew."
Pros: "New Plane was great! Like that it had USB charging in each seat."
Cons: "Nadi Airport is horrible. Thank goodness they are remodeling."
Pros: "Actually everything was great"
Cons: "I was satisfied"
Pros: "Plane was new and clean."
Cons: "Food and drink was absolutely horrible! Inedible! Avoid Fiji Air unless your a backpacker and don't care about anything except getting to your destination."
Pros: "Hospitality was a PLUS. GREAT people very supportive and accommodating."
Cons: "Nadi airport under construction made my connection to Australia challenging. And why go through security an additional time??? My duty free was taken because not in a plastic bag. :-(("
Pros: "Super comfortable n lovely crew"
Cons: "All good"
Pros: "The aircraft is very new and comfortable! The boarding is orderly and well managed"
Cons: "Free wifi onboard!"
Pros: "Liked that I was heading to Fiji for some nice vacation"
Cons: "A lot could have been better, the crew and captain didn’t know the immigration procedures for the United States, both flights late. Then also entertainment was quite lacking on a 7 hour international flight."
Pros: "super friendly crew making sure u had snacks and drinks ,smiling the whole time. thank.you!"
Cons: "maybe if i could hve plugged inmy own headphines but no big deal. thank you!"
Pros: "Polite crew"
Cons: "Movie selection"
Cons: "On time departure"
Pros: "the crew was good."
Cons: "hot as hell during check in outside and it took forever. then the entertainment on the plane which was prehistoric with everyone having to watch the same movie, plus it was a very old movie!"
Pros: "Good service, friendly staff, comfortable seats"
Cons: "Boarding in Fiji was hectic, several searches and interruptions in line from staff who had trouble communicating"
Pros: "Good price but not too good services"
Cons: "Better service management to avoid delay flight. Invest in better quality seats for passengers plus better entertainment value to increase more passenger"
Pros: "Efficient crew and boarding."
Cons: "Hard to see movies overhead due to brightness of cabin."
Pros: "A and A"
Cons: "Good flight"
Pros: "was good service and food was nice"
Cons: "Older planes are very outdated."
Pros: "I love that the planes are loaded from back to front!!! I wish airlines in the states will follow suit. It seems that this makes the most sense."
Pros: "Company in the plane Stewards were indeed what saved the whole ordeal with Fiji Airways for me."
Cons: "Not leaving at the advertised time both from SFO and NAD Not having enough overhead space in the NAD to TBU flight."
Pros: "Economy seats were slightly better than most, but the configuration of the 2 seats was good 2 of us to have our own area. Food was good and unexpected for a 3 hr flight."
Cons: "Movies/TV shows were limited compared to other airlines. I am taller so seating in any economy seat is cramped at best."
Pros: "We arrived safely"
Cons: "90 minutes delay without information or appology."
Pros: "Ilana, the attendant at the check in was so amazing!!! She went out of her way to find our friend a seat close to us. We just loved everything and everyone about Fiji airways. THANK YOU!!"
Pros: "Fantastic crew on board. Great service. Food left a bit to be desired. Entertainment a bit dated but great value for money & extremely punctual"
Pros: "The staff was all very nice and I always felt like they were doing their best to help. the situation seemed out of their control. It was nice of the airline to provide hotel and meal vouchers. (The meal vouchers didn't go very far at the Sheraton where all the food is very over priced.)"
Cons: "My flight was delayed 16 hours so I missed my entire trip to Fiji. This is devastating to me and I feel I should be compensated. Fiji Airways didn't notify me of the delay until I was already at the airport checking in so it wasted even more time and money. I bought this ticket because the flight time was convenient. Then it left at 3:55am which is the worst time to leave because I couldn't sleep beforehand and felt awful the whole evening and during the flight and after. To top it off the airline wouldn't check my bag through to my final destination. I was very unhappy with how this occurred."
Pros: "This flight was on-board a Fiji Airways plan, not Air NZ. The crew were fantastic, the food was very tasty, all sorts of drinks available, lots of overhead storage, plenty of entertainment options on video screen, restrooms adequate/typical, great pilot, smooth take-off and landing."
Cons: "I did not enjoy the tiny, cramped seats - the smallest I've been squeezed into in many years. Hard bottom and narrow; when the girl in front of me put her seat back, her headrest was right in front of my teeth. Also, they use the old school dual-headphones that don't sit flat on your ears and there was no jack available for personal ear buds. Opportunities for improvement!"
Pros: "Crew was very nice and did a great job."
Cons: "Security at Fiji was rude and redundant. Never have I had my bags searched 5 times before boarding a plane."
Pros: "Service was so perfect especially on board,staff are friendly and very helpful"
Cons: "When we get to Fiji entrance was so hot ,no air conditioner staff are so slow and only one staff serve ,people has to wait for long time ,don’t mind waiting but was so hot to wait for long especially with kids"
Pros: "Nice cabin crew"
Cons: "Curry, breakfast sausage, amount of leg room."
Pros: "They did hand out thin blankets."
Cons: "The temperature in the airplane... Couldn't feel my body!"
Cons: "Despite buying my ticket with virgin and being a platinum Fiji air tried to charge me $300 for an extra bag."
Pros: "Crew's service"
Cons: "Better organizing of boarding"
Pros: "Nice food."
Cons: "Planes feel not well maintained, no electric outlets, not enough screens..."
Pros: "Good selection of entertainment."
Cons: "After many hours the seats were not too uncomfortable. But that's after 10 hours flying. It was nice that they reclined like they did. But the padding could have been better."
Pros: "Staff were very helpful and attentive"
Cons: "Seat not comfortable, and needed repair. Entertainment very limited Limited checked baggage (one piece only)"
Pros: "We got sone roomy seats it was nice"
Pros: "the service. coffee and teas was very good. probably because of the Fiji kind attendants and water."
Cons: "The food,rude staf ,small and uncomfortable seats,outdated entertainment system. A staff member had the nerve to tell me to let a first class customer go before me to the restroom (although I was in line to use my assigned restroom) because “he was first class and his assigned restroom was occupied.“"
Pros: "Friendly staff, good food, comfortable ride."
Cons: "Airport crew rude"
Pros: "On time,friendly crew"
Cons: "Seats are a bit small for a long flight."
Pros: "Got to Fiji safe."
Cons: "1. Checked in was very slow. When we got done, we have to run to the gate cuz they are already boarding. 2. Seats were very small, too tight even for people with short legs. 3. Not much movies to choose from, it was an 11 hour flight, at least give us more movies to choose from. 4. Just saw crew once, when they were passing out meals and collecting them."
Airlines flying to Yokohama have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Yokohama
Masks required on board, masks provided on flights to Yokohama
Social distancing seating
Middle seats unavailable to book on flights to Yokohama
Testing for antibodies, testing for symptoms for flights to Yokohama
Waiving of change fees. Search flexible flights to Yokohama