Daily cleaning, installation of cabin HEPA filters on flights from Ballina
Qantas Airways, Virgin Australia and Etihad Airways have all waived their change and cancellation fees on flights from Ballina Byron to Worldwide. Confirm policies on booking site.
Etihad Airways does not allow booking a middle seat on flights from Ballina Byron to Worldwide.
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Scores according to KAYAK customer reviews
Cons: "Have a choice of both sweet & savoury snacks onboard."
Pros: "The service and entertainment provided"
Pros: "Very friendly crew, and super comfy flat bed in business class."
Cons: "On this occasion, Qantas delivered the goods!"
Pros: "Some crew not attentive at all. Had to request a few times before service was provided. Seats comfortable enough."
Cons: "Some Crew a bit slack. And slow service"
Pros: "Arrived safely"
Cons: "Horrible check in process from Syd to Melb. Leaving No time to make flight Horrible transit through Melb - missed connecting flight back to sydney Overall not great"
Cons: "Having back up/extra meals for people with dietary requirements as they may not have been able to request them."
Cons: "They all very much friendly staff and very helpful"
Pros: "Everything was fantastic!"
Pros: "Crew a was good - Seat was not so great. I tried to book my seat/boarding pass when you sent through the notice to do so in the morning but at that stage there was only 1 seat available to sit in?? Seamed a little odd to be completely booked out at that stage"
Cons: "Isle Seat"
Cons: "Best flight ever all time"
Pros: "Crew were great - happy & fun. Seats 19B & C"
Pros: "Fast boarding and great entertainment."
Cons: "Food was sparse and water hard to come by. The ability of passengers in front to deeply recline their seats made the flight uncomfortable and claustrophobic."
Pros: "On time and efficient"
Cons: "More than a biscuit for lunch"
Pros: "ENTERTAINMENT. ONE STAFF MEMBER DID HER BEST TO LOOK AFTER ME DUE TO THE TERRIBLE SEATING ISSUES."
Cons: "I REQUESTED AND WAS GIVEN A WINDOW EXIT SEAT AS I AM TALL. THE SEAT HAD NO WINDOW AND HAD A HUGE EXIT BARRIER IN FRONT OF ME SO IT WAS VERY UNCOMFORTABLE. THE STAFF TOLD ME I HAD TO PUT MY SHOES BACK ON BECAUSE I WAS IN AN EXIT ROW. A DIFFERENT STAFF MEMBER SAID IT DIDNT MATTER"
Pros: "all good"
Cons: "all good"
Pros: "Great food, great service!"
Pros: "Online check in"
Cons: "Boarding was slow and disorganised, food was cold and tasteless (chicken noodle) not helped that I had to wait for cutlery to be able to eat it"
Pros: "Great crew and good was good"
Cons: "A bit of turbulence during the flight"
Pros: "The seats were comfy."
Cons: "I booked through Budget Air and was initially online able to confirm seats and meals for my husband and I online with Qantas easily. Months out my flight was cancelled and I was rebooked onto a later flight that would have made us miss all of our transfers to our honeymoon on Fitzroy Island. Because I had booked through 'a 3rd party' Qantas refused to assist me. I managed to convince budget air to change our flights. We were moved to a jetstar flight from Melbourne to cairns. I had to confirm that this had occurred and go through multiple people online to reallocate seats and food options for my husband and myself again. Only my luggage allowance was carried across to jetstar and neither of our meal allowances were. When it came to online check-in with jetstar I could not check my husband in online only myself. I spoke to multiple people online who all confirmed they didn't know why or there was no problem and we should just present ID and check in in person. When we got to the airport Qantas had not transferred the e-ticket code across for my husband's booking and this is why we could not check him in online. The jetstar staff had to try to get his original booking code from Qantas. As it turned out I had to original booking code through budget Air in my hand and had to assert this information to staff. Flying back we were able to check in online fine with Qantas. Our boarding passes printed different sizes but did not present a problem when we dropped off our luggage. When we sent to check in the staff member couldn't get the smaller pass to read and my husband had to assert that he also had it on his phone. Despite all of my online conversations the aisle seat was allocated to me and not my husband who required it because of a medical condition and the flight was 30min delayed. We won't be traveling with Qantas or jetstar, or booking through budget Air again."
Cons: "Crazy long delay. Wasted a whole extra day at the airport with no help or accommodations. :("
Cons: "Flight attendant kept forgetting to turn the entertainment back on after an announcement. Flight attendant sounded unprofessional over PA Would like more snacks - savoury and sweet, instead of just savoury. Snack was not sufficient for a 3 hour flight landing at 9pm. Had to wait on plane while airbridge was brought to the plane so everyone could disembark - “they weren’t expecting the flight!!” Whole flight still waiting for luggage after 55 minutes of standing at carousel and only after 55 minutes an announcement to say handlers are tending to a departure and we have to wait another 10 minutes - a whole hour for luggage - take carry on only next time!!!! 4 flights collecting luggage from the one carousel!!"
Pros: "Fantastic service and overall experience on my first flight on a 787 Dreamliner. Flying QF50 with Qantas from SFO to Melbourne. Slept 8 hours. Will fly down from Sydney to leave via Melbourne in the future, such a good plane."
Pros: "Quick boarding and friendly staff"
Cons: "Could not eat the in flight breakfast as both contained wheat (I’m coeliac)"
Pros: "FLIGHT TIME"
Cons: "UNCOMFORTABLE SEATS , NO SEATS FOR FAMILIES TO SIT TOGETHER"
Pros: "Food was nice, could have been a little bigger. Staff were friendly ... well, except one lady."
Cons: "expected to need the Qantas entertainment app, so didn't pick up headphones from the terminal before departure. However, it was an older plane with seat back TVs (and less choice)."
Pros: "Despite being fully booked, the 14 hour flight was peaceful and easy. Every seat had a pillow & blanket upon embarkation, the lights were dimmed after dinner and it wasn't difficult to sleep. Staff were very friendly & accommodating."
Cons: "Smallish serves of food (dinner & light breakfast) for a long flight"
Cons: "The entertaimnet headset socket was faulty and I had to hold the jack in a specific way so I could hear the vocal channels. Sometimes it just dropped out all together. Tried multiple headsets but having the socket and jack on the inside of the armrest where it was so easily knocked by you leg was so incredibly stupid and made it hard to get comfortable or move position in the seat. First time I've ever seen this on a plane. Ok, so Qantas got us there safely but the inflight movies its what makes it bearable."
Pros: "Qantas notified me in plenty of time when flight was cancelled and automatically placed me on next available flight. Customer service was good in this regard."
Cons: "Flight was cancelled and rescheduled flight was delayed. Plane was noisy."
Pros: "Nice friendly staff."
Cons: "The snack provided was very unhealthy, and they did not have any alcohol available."
Cons: "The most uncomfortable chair I have even sat in, I arrived home 5 days ago and my back still hurts."
Cons: "Nothing not to like"
Pros: "Staff were friendly."
Cons: "A tiny pla? A bumpy flight. You should get the heads up about such small planes."
Pros: "On time. Nice cup of tea and a bite to eat. Good entertainment if you have your own device (I did)."
Cons: "Entertainment system.took a while to connect to and dropped out a few times."
Pros: "Dreamliner plane"
Cons: "Seats very cramped with 6 children sharing seats invarea"
Pros: "Smoothed on time. Flight attendants not tired and grumpy"
Pros: "Entertainment system had a good selection of tv. Pity the sound was affected by poor maintenance."
Cons: "Jack port for sound system damaged again. Horrible pullled pork sandwich. B737 is horribly uncomfortable to fly as it is too narrow especially where the seat is level with a fuselage rib. A330 is much better."
Pros: "Not much"
Cons: "Delayed no information"
Pros: "Good service"
Cons: "Business class seating is not of international standard. Time to put upgraded accommodation in business class on this sector. I will not be flying this sector again with Qantas."
Pros: "I was accommodated excellently as I required wheelchair access and ease and comfort as I was recovering from major surgery. The return seating in upper level was most appreciated . A big thanks to the cabin crew especially Oscar."
Cons: "When I originally had to call to organise seating requirements and wheelchair access, I was in hold for 1.5 hours before I spoke to someone ."
Pros: "Friendly staff. Clean and tidy. Fast and reliable. Grand cup of tea too. Would recommend and would fly again. Different Safety demo got my attention."
Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Pros: "Complimentary healthy food, iPads, smiling staff"
Cons: "The wait time for checked baggage in Melbourne was unacceptable ... 45minutes. This is disgraceful in comparison with other countries. It adds a significant delay to overall journey time."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "Good meal - pasta"
Cons: "Expensive flight"
Cons: "I didn't have a seat for good 2 hours from the time I boarded & was hoping that I might have been compensated in some way"
Pros: "Not much - everything was below average Q Meal worked - the miso salmon was good. shape the breakfast was almost unedible - uncooked bacon, gooey egg stuck to side of container - mushy potato cake soaked by the fluid from the tomato - you would think they would get it right after 20 years!"
Cons: "broken tables and damaged seats ( electrical cords lose) they give you a menu and have no pre-dinner drink service don't ask for a drink after meals have been served - you won't get it too much service to ask for snacks after six hours - the staff eat them and give you their vegetarian sandwiches, then other crew try to say no that's not true - one of them is lying seats are tight - especially if you are 188cm tall. they throw all the cooked mid flight snacks out after three hours of being in the oven yet they don't walk up and down the isle and offer them to you. Yeah right - 23 staff eat them themselves. same movies and TV - I do a flight every month and its always the same with maybe one or two new movies added unloading oversize in LAX - give yourself at least 1.5 hours - they are slow and inefficient. Unloading in Melbourne was ok but bags took for ever. Wish they would go to Beijing or Shanghai and see how it is done in less than 15 minutes from docking. United/Delta is looking good at this stage"
Pros: "I have a nut allergy and there are no nut free meal options to select prior to my flight. Worse still the attendants didn't bother to check the meal ingredients, something that was offered to me by the budget airline Fly Dubai."
Cons: "Computer system crashed. Not enough agents working at check in. We waited in line 1 hour just to drop off bags. Very frustrating."
Pros: "Crew were lovely. Business class attendant was really nice."
Cons: "Nothing. Great experience."
Pros: "Easy check in on line and at baggage check in at Nadi, landing was good, the fact that we made it safely was also good, great crew - I felt sorry for them too!"
Cons: "Screaming kids, I had one kicking the back of my seat pretty much the whole trip, as well as throwing tantrums (I know this isn't the fault of the airline but the crew could've helped a tad more - can't blame them for not wanting to go near them though I didn't want to be seated in front oft them either!!!) No tv for inflight entertainment, meal very average, they ran out of one of the choices early on (probably the only good choice!), landing was good…very relieved to arrive!"
Cons: "Although i requested Halal food, way in advance when i booked my flights, Non was provided."
Cons: "No entrtainment available"
Pros: "Free wifi"
Cons: "Not much"
Pros: "Quick easy painless and on time"
Pros: "Great, love the ATRs"
Pros: "Good seat, plenty of space for my long legs."
Cons: "Boarding was a little disorganized."
Cons: "No seatback monitor."
Pros: "Leave and Arrived on time"
Cons: "Glad to have an isle seat"
Pros: "Love the inclusion of one checked bag in the ticket price. Like the free snack and hot drink."
Pros: "Larger plane."
Cons: "Stewards missed serving me twice. I pressed call button and was ignored. Kids meal and vegetarian preferences were ignored. Abu Dhabi made all Sydney passengers go through security including full cabin luggage checks twice. Abu Dhabi made me check in the duty free that I bought in Dublin. It was a connecting flight so why on earth was that something I had to do. I could not check in online, choose seats or update preferences. They sat my daughter separately and I was fobbed off in each airport and until Abu Dhabi where the cabin manager took so long I had to ask another passenger to swap. My son was sick as he walked off the ramp and I had to stand and direct people around the vomit for over 10 minutes while staff dragged their feet getting help. I will never fly Virgin with etihad again."
Pros: "Friendly crew who offered to make me a cup of tea and offered me refreshments whilst rest of passengers were asleep. Perfect and just what I needed :)"
Cons: "Tasteless unappetising vegetarian dinner, uncomfortable seats, no duty free shopping offered"
Pros: "6 years. I am old and have been cared for very well."
Pros: "Miss Rankin was on board with me. She traveled to the back of the plane to an empty seat next to me from seat 9F."
Cons: "Couldn't check-in from the kayak app..."
Pros: "Thanks Simone and team."
Cons: "Entertainment choices limited"
Pros: "The flight crew were friendly and efficient !"
Cons: "Seats could be a bit larger and a bit more comfortable"
Pros: "Overall comfort of both plane and staff"
Cons: "They lost my luggage"
Cons: "The boarding had not started at the time due 22:25, I went to the rest room and on return the gate was closed for boarding. Staff advised they had commenced removing my luggage from the plane. The plane was still there but they would not let me board.! There was no call or final call or even a personal call with my name., staff said they were not required to do that. Then after pleading with no result, I requested my baggage. Staff sent me to baggage claim 2. There was no baggage, and by that time no Virgin Australia staff in the airport until 3pm the following day. I was stuck in a foreign airport, no luggage, no assistance at all from Virgin Australia to get my luggage, find accommodation, rebook a flight which resultingly cost US$900. I was distraught, the plane was still there and my luggage had not yet been removed and they refused me to board the flight!! The Virgin guy in charge was obnoxious and could not have cared less about my welfare, he personally accused me of swearing and I calmly reminded him I had not once used derogitorive language, that language was from another customer who was also refused to board. I question W that the flight was overbooked? This is not the airline Sir Richard Branson whom I have briefly met in Cairns airport promotes. Pitiful service.!!"
Cons: "Flight cancelled with no announcement.Delayed 5 hours."
Pros: "Comfortable flight, roomy seats. Smiling , friendly staff. Very helpful to all passengers"
Cons: "Ther is nothing that I didn't like about trip and travel."
Pros: "A cold drink just when I needed it. Thank you"
Pros: "staff were wonderful"
Cons: "Very difficult boarding for my mother with stairs& steps Also no tine whatsoever to drink tea and nutty thing too hard to attempt to rat"
Pros: "Economy X is fantastic, and really enjoy the boarding experience and the crew. left on time and arrived early. Excellent trip in that regard."
Cons: "Almost every time I travel on virgin, which is a lot. They serve a minim muesli bar. Come on Virgin what about changing that a bit. Qantas offer some really good options for not much more of a ticket price. This part of the Virgin Experience needs to change."
Pros: "The entire service is great I'd be happy to pay more for a flight with virgin then any other airline"
Cons: "Absolutely nothing!"
Cons: "Delayed departure."
Pros: "Impeccable and attentive service More spacious seats"
Cons: "Crying babies during the entire flight, not that the flight could help it but wish there were more quiet areas for passengers without families"
Cons: "my seat got changed"
Pros: "Every employee I've met has made my trip seamless and delightful. Your employees are very professional. Wish you were in the US!!"
Pros: "Everyone was very helpful. On time. No problems at all.thank you."
Cons: "Only could have gluten free snack"
Pros: "everything was great, more movie options would be better"
Pros: "Plane an easy boarding process. Attendant was very helpful when processing our baggage with an interrupting phone we jad to take."
Cons: "Waiting time on transfer Staff attitude"
Pros: "The whole service"
Pros: "Glad I wasnt conecting internationally..Plane problems..Other airlines might have offerred some compensation for 2.5 hrs late.."
Cons: "Otherwise fine"
Pros: "It was the usual type of flight, no dramas, lovely crew, and fair price."
Cons: "Vegetarian option and hot food very important especially for elderly people."
Cons: "Didn't clearly mention to me that I have to buy extra ticket for my luggage. It is a cheap plane, but the expense actually is not cheap."
Pros: "On time departure"
Cons: "Beef dish was mainly rice with insufficient meat or gravy to flavour the rice and there were no vegetables. Entertainment selection was of little choice with documentaries that were not only unsuitable for children but in my opinion unsatisfactory for adults."
Pros: "I could stay in Sydney."
Cons: "Poor communication"
Pros: "Everyone was super helpful and friendly."
Pros: "Boarded and departed on time. Good smooth flight."
Cons: "No window at seating. Disappointing for child traveller"
Pros: "Reached Sydney, eventually"
Cons: "Hour late. Crowded plane, cramped. No service. Poor communication about delays."
Cons: "The line for the Bag drop was much longer than anticipated (usually fly with Qantas which is v. quick & automated), meaning I nearly missed the flight."
Pros: "the crew inside the plane"
Cons: "the supervisor in Darwin... no empathy, assumed I was lying due to the fact that some idiot in the call centre didn't put something in the history, indicated that I must be dumb since I should know better (BTW I am quoting verbatim) .. WOULD NOT GIVE ME A MANAGERS NAME IN ORDER FOR ME TO SPEAK TO THEM"
Pros: "the crew was amazing"
Cons: "the seats were uncomfortable"
Cons: "All perfect recomendable thanks"
Cons: "A little more leg room"
Cons: "The attitude of the crew towards passengers with children. They made us wake up our sleeping child because she was on a blow up cushion that obstructed her leg space. Even though we explained it could be deflated in a single second and was not causing harm to anyone else they still made us move it. Also, they gave us a guilt trip for changing a peepee diaper in our seat (careful not to touch any seats) and wouldn't take the trash. As any parents knows, changing a diaper in an airline bathroom is one of the most unsanitary and awful things you can do with your young child due to the extreme lack of space. Airlines in general should make a "family bathroom" with more space for parents to change their kids."
Pros: "They cancelled return flight and were rude when I tried to rebook; they also weigh luggage and charge extra; had one kind agent who helped; won’t fly again and won’t use cheap flights"
Cons: "Flights to & from Sydney to Melbourne were ok!"
Pros: "Much better than any airline in the states."
Cons: "A few more trash pickups from the crew. I had a few times I was left holding trash."
Pros: "No intermediate stop"
Cons: "Economy seats very uncomfortable, very noisy toilette"
Cons: "Our departure was 30 minutes late."
Pros: "Thank you so much for returning my laptop to me. I left it on board seat 4c. Made my day , comfy fast flight"
Pros: "It was clean and spacious."
Cons: "I wish entertainment and/or snacks were provided."
Cons: "Not much"
Cons: "Nothing...all went very well, arrived early, suitcase came quickly."
Pros: "Crew were really nice"
Cons: "Was a dylay but not too long"
Pros: "The crew in the Melbourne airport were amazing! There was confusion with my bags and they sorted it out without any stress!"
Cons: "The seats weren’t very comfortable but it was a very clean plane!"
Pros: "Noodles were hot and coffee served in decent time. Crew engaged with courtesy to all."
Cons: "Boarding was later than they kept stating at the gate but still arrived at destination on time."
Pros: "I did like the price of airfare. The aircraft was clean."
Cons: "No legroom, no complementary snacks or drink. No entertainment."
Pros: "Travel good"
Cons: "There was a delate"
Cons: "Got charged $120 at the gate as my bags were 7.5kg not 7kg. Blatant money grab."
Pros: "I really liked the hostel. The location is good."
Cons: "The rooms didn't have doors and didn't have lockers. One bathroom for 12 beds. The shower didn't work."
Pros: "The Steweys were great!!"
Cons: "The entire experience"
Cons: "Not only did you cost me one days work, but you also lost my bag and your ground staff didn't care. All she wanted to do was go home. Matt"
Cons: "Who knows the weight of the bag ahead of time. Should allow for bags to be check day of without penalty."
Pros: "Payed for checked bags online in advance. Also for queue jump which allows you to be among the earlier boarders. Checked in early and the clerk advised us we could change and get better seats than we had and we moved to an exit row."
Cons: "Extra cost for everything but given how cheap the tickets were I didn't really mind."
Cons: "Delayed departure which affected my travel plans"
Pros: "Almost everything"
Cons: "Lack of room when seated"
Pros: "We boarded and left on time. Crew was very pleasant."
Cons: "They only allow 7kg carry on which forced us to check 2 bags @ $30 each. It's just to extract money. It looked like a reasonable fare but by the time we paid fees, seats and luggage, another airline would be a better choice. They chatged us a $60 "third party" between Queenstown and Cairns. Ridiculous...I won't fly with them again."
Pros: "Plane was unable to get to a gate after landing but we were kept informed."
Cons: "Paying four dollars for an orange juice."
Cons: "Boarding on tarmac in the rain, no cover over walkway. Smallest and tightest seating in the airline business."
Pros: "Nothing in particular"
Cons: "Leg space was simply non existent, did not manage to squeeze in without sitting competely sideways..."
Pros: "Crew were nice"
Cons: "Delayed more than 1hr"
Cons: "There was no entertainment"
Cons: "Nothing but the fair is included"
Pros: "That we landed"
Pros: "Excellent entertainment system."
Cons: "Paying for seat and Niger luggage"
Cons: "No entertainment"
Pros: "Crew were fine"
Cons: "Kids were literally using my seat as a jungle gym. Staff should have controlled kids"
Pros: "i would never travel to jetstar again they discriminate people we are indian we had some carry on bags they charge us extra they didm check any body els"
Pros: "Quick and efficient. Crew was great."
Pros: "There was a security incident at airport. Jet star counter staff was aware of this, but still close the counter and left about a dozen passengers stranded in Bali overnight. The staff was rude and terrible, at first saying it was our fault for not checking in online (not true)"
Cons: "Horrible airline no wonder comedians on NZ and OZ make fun of this airline."
Pros: "Timely, warm friendly crew, comfortable seating"
Cons: "Flying out of Avalon Airport in Melbourne. Too far out of the way."
Pros: "Llegue a destino"
Cons: "Si no pagas no hay ni agua"
Pros: "even thought they departed late we landed on time"
Cons: "both flights departed late"
Pros: "It took off and landed safely"
Cons: "Everything else"
Pros: "Was on time and I personally did not run into any problems."
Pros: "As good as you can get, considering it was economy. I think that the 787 made it that way--wonderful plane! I love Jet Star--being able to up-grade to comfort without much problem."
Cons: "Ordering food, even though a better value than most cut-rate airlines, is a pain to remember, and was difficult for some on board. When you say there will be no other food, people don't want to believe you."
Pros: "They got me to the same location at essentially the same time as another airline, for a lower price."
Cons: "Everyone boards all at once."
Airlines flying from Ballina have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Ballina
Masks required on board, masks provided on flights from Ballina
Social distancing seating
Middle seats unavailable to book on flights from Ballina
Testing for antibodies, testing for symptoms for flights from Ballina
Waiving of change fees. Search flexible flights from Ballina