Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Denpasar
|August||Best time to beat the crowds (22% less expensive on average)|
|December||Most popular time to fly (29% more expensive on average)|
Average price round-trip
|$591||(avg. price over the last 2 weeks)|
Good deal round-trip
Good deal one-way
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 6h 25m.
In the past 3 days, the cheapest one-way tickets were found on Virgin Australia ($383) and Cebu Pacific ($429), and the lowest round-trip tickets have been found on Jetstar ($565) and Multiple Airlines ($640).
From Sydney to Denpasar, Monday is the cheapest day to fly on average and Friday is the most expensive. Flying from Denpasar back to Sydney , the best deals are generally found on Monday, with Thursday being the most expensive.
When flying out of Sydney you will be using Sydney Kingsford Smith, often referred to as Sydney Airport. You will be landing at Denpasar Bali Ngurah Rai, also known as Denpasar Airport.
Private transport is the best way to get from Denpasar International Airport to Bali, though there are buses that will connect you to various resort towns around the island, such as Kuta, Nusa Dua and Seminyak. Taxis and Uber can be found outside the arrivals area and will take anywhere from one to two hours depending on traffic conditions.
There are several airlines that offer non-stop flights from Sydney to Denpasar, which is the main gateway to the island of Bali. A few of the air carriers that provide direct flights to Ngurah Rai International Airport (Denpasar International Airport) are Qantas, Virgin Australia and Garuda Indonesia.
The relatively new International terminal has a modern shopping zone that features all the premium retail brands like Gucci, Giorgio Armani and Montblanc, or you can browse the perfume & cosmetics ‘street’ with names such as Clinique, Lancome and Estee Lauder, while you can find alcohol and cigarettes at DuFry Duty-Free.
Denpasar is the capital of the Indonesian island of Bali, therefore there are several international and regional air carriers that use Denpasar International Airport as a hub of operations. Among the airlines that do are Garuda Indonesia and Indonesia AirAsia as well as the budget airlines Lion Air and Wings Air.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from Sydney to Denpasar.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Denpasar from Sydney is likely to change within 7 days, so travelers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional return ticket. You could then fly to Denpasar with an airline and back to Sydney with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Denpasar from Sydney up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "The plane was 3 +3 so it was small. The flight crew were sweet."
Cons: "The movies were limited,. There was no vegetarian option, only meat. The food was pretty basic and pretty bland."
Cons: "It's impossible to contact them to arrange infant seats, their HK office phone number rings out and isn't manned and the other country offices keep on redirecting our queries there. They also changed and cancelled our flights 6 times."
Pros: "Big plane, excellent entertainment on seat, excellent food, nice crews."
Cons: "Passengers with children & elderlies should be boarded first for priority, for strict implementation."
Cons: "New Aircraft with more seating space"
Pros: "The crew were very friendly and accomplished. The in-flight entertainment was great. If the opportunity presents itself, I’ll defini fly Garuda Indonesia Airlines again!"
Pros: "Everything was good"
Cons: "Baggage claim in Bali very slow"
Pros: "The crew was super nice and I felt comfortable during the 6h flight"
Cons: "Since I had to cancel the flight due to personal problems at home, it would have been better if you hadn’t reminded me of the missed opportunity by asking me to review said flight. This has caused me emotional stress."
Cons: "Too cold in the aircraft !! So so cold"
Pros: "Helpful crew staff who assisted arranging our next connection flight."
Cons: "Food quality can be improved."
Pros: "Good service"
Cons: "Old plane, walking distance to board the plane is so far"
Pros: "Food and beverage service"
Cons: "45 minutes delayed when departing"
Pros: "Quick flight"
Cons: "Food was terrible"
Pros: "As above"
Pros: "On time and good service from. Cabin crew"
Pros: "Flight was normal. Nothing special. Flight wad on time."
Cons: "Boarding didn't commence as started"
Pros: "Check in at Perth Airport extremely helpful. Husband has health problems. They offered priority boarding and luggage. Priority was not a priority at all at Denpasar."
Cons: "The plane was very squished up, seating, no leg room and difficult with one aisle to get past other passengers and staff. Toilet very small.."
Cons: "The flight was on time, everything on schedule. Everything was good"
Pros: "Just a very nice. flight. No worries."
Pros: "Very friendly staff, excellent service, good food and clean facilities, smooth flight and great landing. On-time departure and arrival. Really a great experience!"
Cons: "Nothing to dislike."
Pros: "Food and service is excellent"
Pros: "We were the only flight at the airport and got to walk out to the plane and board directly. Ground crew lined up and waved good-bye as we pulled out to runway. Very friendly attendants. No wait, arrived 10 minutes early."
Cons: "Small seats and minimal food and drink options but the flight was only 90 min so not important."
Pros: "Clean, proper plane."
Cons: "Unhealthy food, full of sugars and fat."
Pros: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Cons: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pros: "Service and comfort during fly"
Cons: "A but delay"
Pros: "All the flight handling is fine all the way from Perth up to Jakarta"
Pros: "All excellent, including service and food."
Cons: "Boarding time is not punctual."
Pros: "Garuda have one of the best service and the crew always smiling and helpful. The new seating is very nice and conformable. The food is very nice."
Cons: "The one thing I don't like about Garuda is so many announcements. They want to announce every things that happens. There is a reason why the seatbelt signs are there. You don't have to say what we will have in the menu as we have it. The entertainment system is has average collection and they are not organized. That includes the movies. The music section is terrible, I was not able to recognize any of the artist. It is sad that they don't take their entertainment system seriously. With their service and new fleet, you will expect to have a great entertainment system but sadly it is not."
Pros: "Planes are confortables"
Cons: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Pros: "Prompt checkin and smooth on boarding"
Cons: "Didn’t like the food, the economy tight seats and to have to pay around 1000us $ for a potential upgrade in business class Other airlines upgrade elite passenger for free"
Cons: "Boarding staff don’t have a clue. They are there for the airline not to help the traveler. Problem is they are the only carrier in the area. That being said.... they are better than Lion Air but that is not saying much. No real choice...."
Pros: "Other Airlines that sent extra planes to evacuate their patrons!"
Cons: "Garuda canceling my flight from Bali to Singapore and not rescheduling it for 3 days despite the Airport reopening the next day after a short closure for Volcanic Actvity"
Pros: "Food and beverage excellent. I bid for business flight but didn't get. Economy for a short 6 hour flight was acceptable."
Cons: "That the return flight is overnight so we've had to choose jetstar on the way back"
Pros: "The quality of the food was truly outstanding. A personal chef on board - very happy to vary the food to get it just right, Also to suggest an alternative. I asked for something with a little spice. The flight attendent suggest one dish but then discussing it with the chef he suggested alterning another. Presentation expectional."
Cons: "The cabin is good but the style is a little old fashioned compared to other airlines - although the cabin wasn’t tattty. In the same way that Emirates is really old fashioned to westerners eyes."
Pros: "Good food, modern plane, professional staff. Punctual"
Pros: "Staff, food, seats."
Cons: "Nothing really."
Pros: "Poor selection an d or updated often enough!"
Pros: "Easy and comfortable."
Pros: "The flight attendants were friendly and helpful. The seats were spacious and comfortable."
Cons: "The food could have been better."
Pros: "Friendly flight attendants with good food. The arrival time was scheduled, no delay."
Pros: "Crew members were friendly and helpful"
Cons: "Knee room was very tight.."
Pros: "Great service and menu in business class. Best I have experienced."
Pros: "Super fast little flight. Nice that they include snacks on such a short leg."
Cons: "Unbearably hot plane before we pulled away. Someone dropped the ball on climate control."
Pros: "It was my first time flying with Garuda Indonia and i was pleasantly surprised by the service of the airline. The crew was very friendly and we even received a on-flight bag with socks and eye mask, something I only get in business class in other airlines! The food was food, for airline standards and had 2 meals and 2 light snacks despite only being a 5.5h flight!"
Pros: "On time, friendly crew and professional. Garuda is a great way to get around Indonesia!"
Pros: "Crew were good, aircraft was clean and flight left on time."
Cons: "The food. Unsure of what was served as no labelling or explaination from the crew and the food was very dry."
Pros: "I was surprised to get a snack on a 30 minute flight ! Very good. Crew and service was great !"
Cons: "The boarding process could be more organized - maybe starting with the back of the plane first."
Pros: "Seat space Crew Food Touch screen"
Cons: "Small tv screen Not many new movies"
Pros: "Meals, comfort, and crew all above average."
Cons: "Nothing really"
Pros: "Nice flight attendants."
Cons: "The flight was scheduled to leave at 9:50pm and it didn't take off until midnight. The many delays appeared poorly handled and communicated, and I spent an hour on the runway before takeoff."
Pros: "Seats were ok on par with other airlines. Food served was good."
Cons: "More leg space."
Pros: "One lady from the crew was amazing and very helpful"
Cons: "They destroyed our suitcase. At the beginning of our vacation it's very unpleasant and uncomfortable situation."
Pros: "Efficiency and on time takeoffs."
Cons: "FILTHY bathrooms, sinks wouldn’t drain, floors weren’t kept mopped. Truly disgusting."
Pros: "Smooth and hassle-free flight arrived on time despite taking off almost 30 mins late."
Pros: "Flight attendant was very kind and helpful. I was very tired and was feeling a little under the weather. She checked in with me frequently throughout the flight to make sure I was well, brought me hot water to sip on, and just made sure I was as comfortable as possible. My regret is that I didn’t catch her name."
Pros: "The food and the comfort of the seat were excellent for a premier economy seat. All the flight attendants were extremely cheerful and helpful. I have nothing but good things to say about this flight"
Pros: "Smooth, uneventful travel all was well."
Pros: "The staff and there were great movies on the flight."
Cons: "That you had to special order vegetarian options or they wouldn’t have any sometimes, and I couldn’t online check in so I couldn’t make the special order."
Pros: "Crew provided excellent service, seats were comfortable and food and drinks were great."
Pros: "Liked: moive selection. Hagendazs ice cream. Flight went smooth."
Cons: "My check in bag was lost. Hope to get it back in the next few days."
Pros: "The flight was on time and the crew was very attentive. Loved Cathay Pacific’s signature non alcoholic drink”Ocean Breeze”."
Cons: "The food was really not at the level you would expect. There was only a pork and a fish option. The fish was fishy and the dessert was gelatin cake thing that did not appease my dessert craving."
Cons: "There was a long delay when boarding the connecting flight to SGN and there weren't any clear updates on the flight status. I didn't mind the wait so much but I wish they had announced the current status more clearly."
Pros: "Brand new A350-900 airplane. Better movie selection. Nicer bathrooms."
Cons: "No more advanced seat selection except for an additional $180. No more serving wine and beer with dinner although I think its still available on request. A lot more screaming kids on the flight. Cathay is becoming more like the budget Chinese airlines. Sad."
Pros: "All was good until missed connection"
Cons: "Missed connection due to late arrival. CP switched us to AC. 7 hour layover"
Cons: "Need more drink and food service. Cramped seating. Air hot and dry."
Pros: "I flew from NY to Phuket via Cathay Pacific which is a 22 hr flight! The crew was pleasant and friendly and took excellent care of my family and I. I would fly with them again anytime."
Cons: "My only complaint, if I have to make any suggestions would be more leg room."
Pros: "I was told there would be WiFi on the plane from Chicago to Hong Kong. There was not. Very disappointed. It was hot and not a lot of air circulation. And the seats are hard."
Pros: "Entertainment choices"
Cons: "The passenger I was seated next to was awful, but that has nothing to do with the airline. Food was kind of gross."
Pros: "The crew were very polite, efficient and attentive."
Cons: "On the first leg of our journey the seats were very difficult to adjust. We required the help of the attendants."
Cons: "old plane"
Cons: "Gate staff was not patient and friendly. No advanced notification before flight cancellation. Poor communication after flight cancellation. No instructions for remediation for flight cancellation only tell customer to get checked in luggage bag and go home. No initiative to handle the incident. We waited for 2 hours at the counter for explanation and information for re-arrangement for the flight. Really disappointed with this flight."
Pros: "Got a seat with an empty seat next to mine. Service was decent. Food quality was abysmal though."
Cons: "The flight to jfk was considerably less convenient for me than the orig flight to Newark, and I don't appreciate that you cancelled the flight at the last minute. I imagine there were not enough business and first class customers to run the flight profitably. Well if that's true, that is terrible customer service. The airport crew had no information as to the reason for the cancellation, giving the appearance that my hypothesis is true."
Pros: "Liked the bit more leg room, wish I had that plane on my San Francisco leg"
Pros: "Being executive platinum has its perks even when not flying AA but a one world partner early boarding and an attentive flight attendants."
Pros: "keep it up"
Pros: "Everything! Very organized!"
Cons: "General boarding was first come, first served vs by zone or seats."
Pros: "Boarding was quick and efficient. Crew did their job pleasantly ."
Cons: "Food was very ordinary, not up to what I expect in business class."
Pros: "Hospitality was good. PRO was excellent."
Cons: "Jain Vegetarian Food was not satisfactory. It requires improvement."
Pros: "Flight was cancelled, it didn't happened"
Cons: "Flight was cancelled, it didn't happened"
Cons: "Hindi movies not that many choices."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "The number of ads before in flight entertainment could start (i.e. movie), but that's a trade off I'm guessing, so not a big concern."
Pros: "Crew was great, entertainment was diverse, blankets were comfortable, and food was good. I think I'll make Cathay Pacific my airline for East Asia US travel."
Cons: "Nothing to complain about it improve. It was an easy, efficient process to get on and off the plain."
Pros: "I will give 10 out of 10 to Cathay for their excellent service, fast air time, humble crew service and a bonus point for their quality of meals/ food. I am a pure vegetarian & in all my flight the crew made sure that I got the correct food tray & it was not mixed with wrong mean (non veg.) by mistake. Unlike other flight where meal is just an obligation, Cathay made sure that the taste was very nice too. Full points to them. The quality of seats was good & nice leg space as well. The layover was way shortest as compared to other competitor flights. Overall the experiance was very pleasant & I highly recommend Cathay Pacific."
Cons: "When we booked we asked for a child's meal and we advised of allergies. However I don't see why we would have to ask as we booked a child's seat and you have to provide the age which she is 4. When onboard from SYD/HKG and HKG/LONDON, NO meal was available for our child except for what everyone else was eating. She is anaphylaxis to shellfish, she was given shrimp!!!!! I am sure if she was given a child's meal she would not have got this. We were then told we have to advise the airline 12 hours before we fly that we want a child's meal. I am sorry but when travelling we should not have to do this and nor have we ever had to do it on any other airline. Poor poor poor!!!!"
Pros: "Good flight"
Pros: "The service and quality are absolutely OK, the airline is awesome!"
Pros: "Direct and quick flight to bali"
Cons: "The seats were extremely uncomfortable and dirty. Overall, the plane was very dirty. Floors were dirty. Plane was freezing and they didn't provide us with blankets. The staff was slightly aggressive and didn't want to help. They were more transactional in wanting to just do the basics of their jobs and not go beyond - unlike singapore airlines, Turkish airlines, or emirates."
Pros: "The extra space was nice, but expected as I paid for it."
Cons: "My wife's and my seats were sticky and difficult to recline. my headphone socket had lose fitting and neither the airline supplied headphone nor my Bose QC headphone were able to work constantly. The service from the two hosts was poor with very little to no engagement or pleasantries. I compare this with Premium Economy class flights with other airlines I have flown and I will elect not to fly Cathy Pacific again. I also found the food and the service below average. No option for wine on this flight, just red or white."
Cons: "I personally don't like how you can't choose seats until check in. Although the food menu states that noodles and snacks were available upon request, we were turned down several times when we requested. Food served, especially main entree, were barely edible. It was probably the worst airline food I've ever had, and I travel very frequently. When we arrived back at JFK from our trip, it took over 2 hours for our luggage to arrive at baggage claim."
Cons: "Food have to be more tasty"
Pros: "Everything was good I didn't have any complaints about the service or flight time"
Cons: "Passenger seat is very hard and after 12-15 hours in most uncomfortable."
Cons: "Flight was delayed out of Toronto for two hours and we sat on the Tarmac with no explation. Insufficient food for a 15 hour flight with no snacks offered except for two minute noodles in a cup which they ran out of. Catered mostly for Chinese passengers. Entertainment was very poor too, only a small number of English movies with the majority of entertainment in Chinese. Crew were rude and dismissive. Overall a great disappointment."
Pros: "The flight was very pleasant and the crew exemplary."
Cons: "The flight was delayed by over 3 hours and I just missed check in for my connecting flight. I was not allowed to board by British Airways. Unfortunately this was a separate ticket and resulted in me having to purchase a new ticket at a very higher cost. While I accept the delay was beyond Cathay's control I would have make the check in on the connecting flight in time if they had provided assistance in transiting through the airport. Unfortunately no help was provided and after I missed the check in and spoke to the Cathay Pacific representative they only advised me I would have to find another flight."
Pros: "Friendly and hard working staff. Clean aircraft. Decent movie choices. Gluten free meal available, though I can't make a selection for GF Meal + Seafood (pescatarian). I get chicken or meat in GF, and I don't eat either."
Cons: "Boarding is not by row numbers -- this is chaotic with long snaking line. Aircraft Toilets get dirty quickly with urine on the commode and the floor. There needs to be a quick drying wet disinfection system. You must enable Gluten Free meals to come with 3 choices - Veg, Non Veg, Seafood only."
Pros: "Food was super tasty and we were well looked after with refreshments"
Cons: "Lost one of our bags on the connecting flight. One of our bags were left at Sydney Airport and didn't get to us until 4 days later. Lucky we had travel insurance."
Pros: "The service on board was excellent and the flight atendants really nice"
Pros: "Seats reclined comfortably but were definitely cramped & crew was pleasant. I got my first choice on meals in both economy x while sitting in the front while headed to Oz and regular economy when sitting in the back on the way home."
Cons: "Only one drink service included, which came with the first meal. The rest of the options were water throughout the flight until breakfast when juice or coffees and teas were offered. Entertainment was a little dated, including HBO series from the early 2000’s rather than newer shows. Flight was an hour late without explanation & there wasn’t the starry night sky that I heard so much about. Overall I’d fly again if it was a good flight deal but I wouldn’t specifically seek the airline out when planning another trip."
Cons: "No organization in check in process. Staff unfriendly and unhelpful. No control over situation."
Pros: "Crew was good, and water was served frequently."
Cons: "Got out late from Sydney and got stuck in a holding pattern in Bali. We had to take a shuttle to and from the plane was was cramped with screaming children. Due to the delay we got stuck at immigration for 50min. We weren’t told about the entertainment until already on the plane when we couldn’t download the app."
Cons: "No entertainment no food or drinks"
Pros: "Boarding in Sydney was easier than anticipated. Crew were good"
Cons: "Stop off in Darwin? Really? Star Alliance is a bit of a joke-poor coordination between VA and Air NZ. No lounge access given we’re Air NZ elite members"
Pros: "Comfortable seat"
Cons: "Lack of communication - flights to and from Brisbane to Sydney 2/3 hours late in departure."
Pros: "I missed the connection in Sydney to get to Cairns… So, still waiting to board the last leg of the flight. The airport in Sydney was really busy and it just took a while to go through customs, and baggage claims etc.."
Pros: "Good smooth flight and fine service."
Pros: "Easy access from both front and back of plane."
Cons: "Stewardess got frustrated with my son ( almost yelling at him) instructing him to open the shade after the flight ended speaking Chinese to him. Though my son is half Asian, he doesn't speak a word of Chinese, she should have started with English !!! It was a flight from Australia for god sake."
Cons: "Nice people but the seats are close so very tight fit for anyone over 5"5'"
Pros: "Seats, crew, boarding normal"
Cons: "No entertainment, food or charging port"
Pros: "Flight attendants were pretty good but not great"
Cons: "I had garbage that I tried to get rid of and the attendant told me to hold on to. I had to board the plane from outside and go up steps with my carry on."
Pros: "The plane was spacious, the food was good, the service was beyond expected. One of the best overseas aircraft I have been on. Seats were comfortable and spacious. I liked the movie choices & that you offered headsets, masks, ear buds and blankets."
Pros: "My bag arrived with me and was first on the belt."
Cons: "Shuttle bus at SYD delayed by construction. No entertainment system on flight."
Cons: "We were delayed transferring because of the Virgin bus being infrequent getting passengers between the international and domestic terminal and almost missed our flights. There was confusion trying to get our bags checked in as they were fast tracking people whose flights were after ours but not us. Then it was awkward being late and last on our connecting flight with everyone glarring at us."
Pros: "Wonderful staff, always smiling even though they were exhausted!"
Cons: "Too many kids. The child seated by me kept kicking me and climbing on me during the whole 13.5 hour flight. His parent did nothing. I had a 20 hour layover in Sydney arranged after the flight was booked due to changes."
Pros: "Plane is new, well kept"
Cons: "7kg limit for carryons is complete bollocks Going down a flight of stairs, across the tarmac, and up a flight of stairs to get on and off the plane reminds me of Propeller days, not 737s. Inflight entertainment: no displays. BYO smart phone and make sure the VA app is pre installed Cup of Soda is $3. Tried to add a 5th piece of luggage, but because it was booked through Kayak, I had to pay $70 a bag. (Blocked from adding bags) Overall: don't book using Kayak. Use VA site. And do homework before you pack."
Pros: "Helpful staff"
Cons: "Kids spilling drinks on me, no entertainment, no wifi"
Pros: "Not much to like, price was good, that's the only plus"
Cons: "Food is terrible, no entertainment, no blankets or pillows, simply best described as "basic"."
Pros: "Spacious seats with a LOT of leg room. Very friendly crew"
Pros: "Virgin does a great job for a great price. Having Resided in the USA for 12 years I've flow many times across the pacific on each of the airlines and I can confidently says they are lightyears better than any of the American Airlines. On my return trip from Sydney I had hit some extraordinary traffic and it took 2hrs to get to the airport in what is usually a 40min drive. This resulted in me arriving less than 1hour from the flights departure time, the checkin staff did what they could to keep me on the flight as planned. Staff in all areas were great, it always a fresh breath of air when I board a virgin Australia flight, so different than traveling in the US of A...."
Cons: "The Food on Virgin Australia is ok. From the United States to Sydney it was average, on the return leg the quality was much better. They served 2 meals and a mid-flight snack. Their snacks and water station Mid plane is a very welcome touch on the long haul flights. Perhaps one more pass with the full drinks cart will help them join the heavyweights at Qantas."
Pros: "Mostly everything"
Cons: "The seats were a bit cramped."
Pros: "Free wine"
Cons: "The plane was delayed. Why. Not quite sure."
Pros: "Service from the crew was good, however it would have nice to have been woken & offered lunch."
Cons: "Too many screaming children! Very cold."
Pros: "Nice flight comfortable"
Cons: "Landing was bit uncomfortable but that can be sometimes weather problems"
Cons: "Water was the only complimentary drink. And no peanuts or pretzels were included."
Cons: "To start things off the women at the ticket counter to check us in was the rudest woman I have ever dealt with whilst traveling. I wish I had her name. It seemed as if she'd had something against us, this was in Brisbane by the way."
Pros: "Plenty of food. Seats a good size , my husband is 6ft 5in and the economy seats were more comfortable than other airlines. The crew werer pleasant and helpful."
Cons: "The movie selection wasn't particularly great."
Pros: "Good food, quick flight, we had a fair amount of space"
Cons: "The hostess forgot to give us drinks and didn't even remember after everyone had been served"
Pros: "overall excellent service"
Cons: "Check-in process was terrible; all automated and designed to suck additional funds from your wallet. "Food" was toy-sized, and every beverage except tea, water and coffee costs extra. I'm going back to Qantas."
Pros: "Whole row to myself"
Cons: "Turbulence and I slept through to beverage/snack service"
Cons: "Breakfast was sub-par (bad frittata, beans and fatty bacon rasher). Fewer movie selections on inflight entertainment compared to previous USA-Australia trips."
Pros: "Hostess smile everytime"
Cons: "Virgin Australia staff were extremely unhelpful when I called from Sydney (20+hrs before landing in LAX) to find alternative flight to JFK due to snow. Their inability to rectify the situation on the spot resulted in all outbound flights to LA being full by the time I landed in LAX and a subsequent 3-day stay in LA… hence missing my wedding anniversary. Thankfully my husband purchased the first available ticket at US$1,000 and was able to get me back to NYC in time to celebrate our wedding anniversary. I am extremely disappointed that Virgin Australia did not amend the flight when I first called - staff in LA further reinforced that Syd ground staff should have been more helpful. On top of all of this I had to pay US$120 for excess baggage due to 20kg restrictions - what international flight only allows 20kg. All in all this has been an extremely disappointing experience and I will not be flying virgin for any further international trips."
Pros: "On time and smooth"
Cons: "nothing specific"
Pros: "cheese and tomato SW"
Cons: "too many yuppies"
Cons: "No complimentary food, no entertainment, rude flight attendant"
Pros: "The flight crew was very attentive even w/ a full cabin. The flight itself was uneventful. On board entertainment made the 13+ hour flight less miserable. For economy class I felt like the amount of leg was generous."
Cons: "I food was not spectacular but it was adequate. My expectations for economy class are never high so I don't really feel this is a negative it was as expected."
Pros: "Like Virgin Australia's inflight entertainment app which works on board."
Cons: "Long lines for baggage drop in Sydney Domestic airport. That airport needs some improvement."
Pros: "It was a very welcoming experience from the flight crew"
Pros: "...we still arrived only 20 minutes late. The cabin crew was friendly and very efficient. I hardly waited at all for my bags."
Pros: "The crew was very friendly and competent. The seats are fine but there is very little room to store anything within reach."
Cons: "Changed my flight at last minute and put me on a much later flight."
Pros: "Bumpy but I guess VA can't do much about that. Everything else was perfect. Thank you"
Cons: "I have a disability and they damaged my electric scooter which I use to get around. They expressed no concern at all and told me they took no responsibility for damage to anything they carried."
Pros: "Extremely comfortable travel experience"
Cons: "Too much plastic for the inflight meals"
Pros: "Hassle free no worrying about re arranging your bags or anything, they were friendly and everything was a breeze."
Pros: "The flight boarded and left on time. A good variety of movies and tv shows to entertain all ages."
Cons: "The bathrooms needed to be restocked with towels and toilet paper."
Pros: "Crew was very good. The food was better than most."
Cons: "The toilets should be checked for cleanliness more often, and supplies replenished."
Cons: "No movies, seats were hard , could have used more beverages."
Pros: "The ice cream dessert."
Cons: "No tube to the terminal due to SEA Games. Bus service provided from tarmac to temporary immigration counters."
Pros: "Crew was nice. Flight was timely."
Cons: "Food was bland and small. No TVs in seats only on phones. Little leg room. Customer service in Manila was horrible. They told us to transfer to a different location for lounge access then we were denied after we paid for it. They didn’t do anything to correct the mistake. Very unfortunate despite speaking to many managers."
Pros: "No issues. New aircraft! Better than the trip from Manila to Sydney"
Cons: "Nothing comes to mind"
Pros: "None!!!!!!! Because i pay for my seat assignment and they give me the wrong seat and they say no refunds because they cannot allocate the seat assignment that i bought."
Cons: "They have should have a refund policy and they should have hire more profesional when in comes to customer service."
Pros: "Food & drinks"
Cons: "more sauce in food selection."
Pros: "Nothing in particular"
Cons: "Check in at Manila was super slow. It took us 3 hours to check in at the counter. Food was terrible."
Pros: "Crew are very helpful."
Cons: "Need reclining seats"
Cons: "Delayed for 2.5 hours."
Pros: "Good food."
Cons: "The lost my luggage from Manila to Bangkok. I had to travel on to Phuket without my luggage for 4 days. It was mind over matter to get to speak to anyone. I called 3 to 4 times a day to get my luggage. What a nightmare. I had to by extra clothes to survive. Nothing like flying 15.5 hrs, 5 hrs."
Cons: "Seat was uncomfortable and fake leather. Staff were surly."
Cons: "It was all good, the crew were very accomodating and keeping us comfortable during the flight. It became uncofortable midflight because of one passenger, named Rachelle Marie Perez Herrera Lim sitting in 54 B started to complain about one female crew. She was unreasonable, unccoperative."
Pros: "food, crew, comfort were Okay. In-flight entertainment could use more improvement -- probably more asian content or travel-related shows."
Cons: "the 6-7 hour delay was handled very poorly -- lack of information; no airline manager so the answer all passengers received were "We are sorry but we aren't in a position to answer that." When asked about possible compensation, the ground crew answered "We'd have to wait until we reach Manila (which was at least 17 hours away)" -- This just made passengers more irritated and the ground crew were forced to call airport security. boarding very unorganized on our return flight."
Pros: "The safety video shown before the flight is the best I have ever seen, highlighting so much that is amazing in the country!"
Pros: "On time, very good service, good food & wine and very comfortable. Plenty of space around the business class seat and easy access to and from seat. Large screen tv."
Cons: "Slightly limited entertainment . Mabuhay lounge at Manila's average."
Pros: "Flight was fine and food was adequate."
Cons: "No entertainment options for the three and a half hour flight. No tv or music available. Arrived in Bali 12:40 am. Very early and wasted hotel cost for arrival time."
Pros: "The salmon dish was however good and more than made up for it."
Pros: "Excellent service. On time departures and early arrival."
Cons: "No entertainment in flight. Older plane."
Cons: "Just a little too long a segment in A322neo"
Pros: "Great food and free wine. American carriers should learn about service from Phillipines Airlines!"
Cons: "Better entertainment options would be nice, but I needed a nap anyway."
Pros: "Arrival to first flight was clean and comfortable"
Cons: "During flight- attendant would put her hands all over the cups when filling up water etc. I could not even get water after watching how she handled things that guests would be drinking out of. The flight was - freezing. I turned my light on, no one came to me. I then went and found an attendent (2 different times) and discussed that it was very very cold. I asked to see if they had another blanket, they said no. They didn't do much to change the temperature. I watched for 15 minutes, and no one went to change it. Once they did, it didn't help the situation. Later I requested again, and similarly nothing happened. The food- terrible. Dried up hashbrowns, that were overcooked. Meat, I couldn't even eat."
Pros: "Service from the crew was excellent"
Cons: "I’m over 6 feet tall and the seating was cramped for someone my size. Full service international flights should have in flight entertainment systems."
Pros: "On Time. Courteous crew, great service"
Cons: "Comfortable seats, good food, decent wines, inexpensive tickets"
Pros: "Densapar was a very easy airport to move around in and the boarding seating area was very comfortable. The stewardesses and loading crew were very nice and professional."
Cons: "I’m not sure what is going on with airline seats. I feel like I have to slouch to be comfortable."
Pros: "Up to date and WORKING entertainment system. Ample charging options. Business class seat operation a little cumbersome and complex, but fully reclining"
Cons: "Came down with flu right after flying, again! Most likely sources are passaenger poor hygiene, poor cleaning practice between flight and poor air recirculation with inadequate filtration...hope to fix those things one day"
Pros: "Crew was nice, flight was smooth"
Cons: "Boarding was quite unorganised. Their system wasn’t efficient because they let people board even when it wasn’t their turn. Food was average, no entertainment in Economy class, took a while to dim the lights on a overnight flight then when it was time to wake up the lights were turned on fully rather than gradually."
Pros: "Fast boarding and very nice staff."
Cons: "Seats were hard to recline"
Pros: "Absolutely Nothing."
Cons: "They choose to serve beef curry on a flight from a Indian minority country. Surprise, 20 of us were stuck with it because that is all that was left... All that is left is beef, is that ok? Like we have a choice. Late as always too."
Pros: "Clean and new airplane. Good screen Nice staff good space between the seats"
Cons: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"
Pros: "Clean new planes, great service!"
Pros: "The flight was on time"
Cons: "Seats are very tight and the only bathrooms were completely at the end of the aircraft."
Pros: "Seat 31A"
Pros: "None. Seat was so uncomfortable and the food was not good at all and the service is very poor. This airline is the poorest service I have ever flown with."
Pros: "Comfortable, good selection of entertainment"
Pros: "philippines air is great! very easy and accomodating"
Pros: "Flight was on time..staff was courteous"
Cons: "Good was ok"
Cons: "First flight delayed, which caused us to miss connecting flight. Second rescheduled flight was delayed, extending travel time by over 8 hours. Never again."
Pros: "Great staff, pleasant cabin temperature and seats, lovely staff, and super quick boarding/unboarding."
Cons: "Flight delayed for 5 hours - Connection from Manila was going to be very close. Flight attendant assured me multiple times they would hold the connecting plane, and give us an escort off the plane to make it to the other gate as fast as possible. We arrive in Manila, and there is no special escort. They take us at a regular pace to a connections desk in the terminal. They delayed helping us so we missed the only other flight leaving that night for Bali. While the person at the transfer desk was supposed to be helping us get new connecting flights, they would stop helping us, and take care of other people that showed up at the desk. It took them 1 1/2 hours to rebook our flight. They tried to put us on a flight that took over 20 hours with connections for a direct flight we had missed that would take about 4 hours of flying. We had to get on Kayak.com ourselves to find a better connecting flight that left the next morning. After 1 1/2 hours, the attendant finally put on a flight that was similar to the one we found but slightly worse. They said they could not work with certain airlines leaving from Manila, which I did not understand. Then, they proceed to tell us to go wait in the terminal overnight for the flight leaving the next day. We had to directly ask them to give us a hotel room for the night, which they did upon our request, but were not going to offer it without us asking for it. I understand delays and missed flights are part of air travel. But we were routinely lied to, ignored, and flat out pushed aside during the rebooking process. It was a completely unacceptable way to treat a customer. Never fly Philippine Airlines if you can avoid it."
Pros: "Staff were nice and offering drinks/water even without me asking"
Cons: "Flight was a bit warm according to one of my seatmates"
Pros: "Nice and kind crew"
Cons: "small seats okay food on mobile WiFi entertainment"
Cons: "Perfect flight"
Pros: "Very friendly, professional staff. Far superior service to US-based airlines."
Cons: "Excellent staff. Very service oriented. I would fly them again. Good as well."
Pros: "Customer service was horrible when I called to ask for assistance prior to the trip. The first flight was delayed multiple times for over ten hours due to weather (which was fine) and "waiting for a customer to board." The second return flight was again delayed. The worst was baggage: it took over two hours from parking at gate to me retrieving my check-in baggage from the baggage claim. This airline was horrible. Even though the flight crew was decent, I will not return. This was my first and will be my last time flying with this airline."
Pros: "Flight attendants were courteous at times."
Cons: "The poor service at the Sydney airport. Not having my special meal and not being flexible enough onboard to compensate or resolve the situation. (I mean, why not have extra vegetarian options available; and beef being the only option is unacceptable for so many reasons, including that there are some religions that don't allow beef.) Lack of wifi and entertainment for an 8 hour flight is ridiculous."
Pros: "friendly staff"
Cons: "flight delayed without a heads up. no entertainment on the flight."
Pros: "That the plane took off on time and landed ahead of schedule - not like the trip down to Sydney"
Cons: "The entertainment system is non existent and is something that needs to be addressed. The food was a bit better than what was served on the trip down to Sydney but also needs to improve."
Pros: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Cons: "MH hospitality has gone down. Those days they were the best of the best. Now, there is hardly any hospitality at all. Very disappointing."
Pros: "Terrible airline company. It’s a ripoff!"
Cons: "Honesty. Ripoff!"
Pros: "The staff was really nice when I asked for the green tea they make sure you get it"
Cons: "The selection was rather dated as I travel very frequently I noticed it. Otherwise it would probably be fine for most"
Cons: "My entertainment system was not working, so was my seatmate's."
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Pros: "Cool and excellent service."
Pros: "The crew was excellent, however I had a very serious problem upon checking in as I DISCOVERED AM NOT ALLOWED A SINGLE KG OF LUGGAGE.THE AIRLINE ASKED ME TO INFORM THE AGENT WHO DID NOT MAKE IT CLEAR WHEN I WAS BUYING THE TICKET.THAT HAS COST ME A LOT OF ANXIETY AND BIG$$"
Cons: "TICKETS ON SALE THAT HAS NOT LUGGAGE MUST BE CLEARLY STATED THAT NO LUGGAGE ALLOWED"
Pros: "Everything was good about this flight"
Cons: "They need to have at least 5 to 10 vegetarian meal on board."
Cons: "I was incorrectly charged credit card fees by BudgetAir as I paid via debit card and they never replied to my emails or answered the phone. This caused stress as my bank account went overdrawn. Cannot recommend BudgetAir at all. Appalling lack of customer service. Avoid like the plague!"
Cons: "Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again."
Cons: "Feel airline maintenance is slipping second flight in a week where they have tv trouble"
Cons: "Worst business class seat in the air. Departed 90 minutes late due to mechanical issues"
Cons: "No seat back entertainment. Very old plane."
Pros: "excellent staff"
Cons: "ship needed cleaning"
Pros: "The boarding process was really fast and efficient."
Cons: "No IFE was provided on this flight, so sad. There was a headset port in my seat but the airline didn't provide the headset so it is useless. Well the only thing that I can do on the plane was just sleeping."
Cons: "I haven't even made it to my destination yet."
Cons: "Connecting Time"
Cons: "Food Seats cramped"
Cons: "Flight delayed, no head phones supplied and the food was burnt."
Pros: "The crew were nice and good entertainment"
Cons: "Got delayed in kuala lumpa for nearly 5 hours with Not many updates fir us to know what’s happening then they left my luggage there and still don’t have it 15 hours later"
Pros: "food was good and overall good economy class flight"
Cons: "distance between rows seems shorter than other airlines such as Emirates"
Pros: "Easy and efficient boarding"
Cons: "Too hot onboard"
Cons: "Worst food ever."
Cons: "The crew at the check in counter were generally helpful and courteous, however the staff on the flight we're often short or generally rude; thus continuing the airlines reputation for poor service. The food wasn't great either, but we knew to expect this and brought food purchased from Sydney airport (which was a saving grace)!"
Pros: "They provided us with a hotel to stay in until everything was arranged."
Cons: "No communications with KL that our flight was cancelled and marked me as a no show on my next flight. Which cancelled my next flights. I'm not too impressed."
Pros: "Not enough elbow space between fat passengers"
Cons: "There wasn't a food preference option when booking through kayak."
Pros: "Second flight was quite empty and the plane was in much better shape"
Cons: "Initial flight was one hour late....almost missed my connecting flight, bags didn't make it to my destination. Not much help or info given about the late flight and how to connect to the next flight. First plane was old and beat-up."
Cons: "My checked bag did not arrive at my work city of Singapore. It took 2 days to be brought to my hotel despite my being told they would be on the next flight. I arrived back in Denpasar yesterday and, again, my bags are lost and I again I was told they would be on the next flight. I still do not have my bag. Seems to be a pattern with Malaysian Airways and I will avoid them in the future, Also, I left my Ipad plugged in at the Premier Lounge in Denpasar and realized it as I was boarding the plane. The Malaysian Air boarding staff got on radios and appeared to try to help by telling them to put aside for pick up upon my return. Yesterday, The Premiere lounge said they did not have it despite my name, email and phone number being written on the Ipad. Between Malaysian Air and the Lounge and their lack of concern and professionalism it was not a good trip. As One World Emerald member, I steer a lot of business towards these One World Airlines. I expect better treatment."
Pros: "Food and hospitality"
Pros: "I like their timely service and cleanliness."
Cons: "They damaged MY OVER 400 Euro suitcase handle and said that they dont take any responsibility!!!"
Cons: "The quality of the in-flight meal (noodles and fish) very poor!"
Cons: "When they served satay they didn't ask which I prefer beef satay or chicken one even they asked it to other passengers. After finishing the dinner they took forever to clear a napkin so I couldn't find dinner was finished or not. It was midnight so I wanted to sleep as soon as dinner was finished. When boarding they do security check. It's OK. But why don't they use business class gate even there was the one?"
Cons: "On both flights, i did not get the seats i had specifically booked..."
Pros: "MH389 on 10-Jun'17, cabin crew member (王怡芳), has been very attentive, provide excellent service."
Cons: "Pudong airport ground stuff requested for Singapore identity card; soft copy was presented, both identity and re-entry permit issued by Singapore government. They were not clear, hesitate, call around. By the time they found out what is required, we already spent close to 90 minutes. If it is not due to flight delay, we left with very little time to clear the immigration, security screening and locate where the gate is."
Cons: "Lost baggage took 24 hours to arrive. Rude staff."
Pros: "The crews are friendly."
Cons: "Foods was not good for my standard. Below average."
Pros: "- On Time - Nice to include buns or bread for breakfast - Staffs should be more gracious and engaging."
Cons: "- Landing was rough and sudden - Hot drinks only served at the end of meal. It should be served together with meal. - Row 17 was last to be served. Rather hungry especially on transit flight from Singapore - No transit lounge and refreshments"
Cons: "freezing and small blankets"
Pros: "Our plane was late coming from Bangkok. We had to run in KL to catch the next flight. We did not get our luggage when we arrived in Bali. Still don't have it after 24 hours."
Cons: "Luggage was lost. Spent last night and all day today without a lot of the things we needed to make our current stay comfortable. We did not have adequate swimwear, contact lenses solution, and most importantly, my wife's medication. She fell ill last night and continued to feel sick today because she was not able to take her medicine. To top it off, my wife currently cannot find a favorite piece of clothing. It is green, lacy lingerie. We are sure it was packed before leaving our previous destination. Could you please check to see if this piece of clothing was located, either at the airport in Bali or in Kuala Lumpur? If found, please send to our next destination, Pingviman Hotel, Chiang Mai. Because of the inconvenience, including not having our luggage for an entire day, my wife feeling ill, and this loss of her valued item of clothing, we believe we deserve some compensation. We are very displeased with these circumstances and hope you agree that something needs to be offered to us to once again feel satisfied. Thank you for your time. John and Emily"
Pros: "Food was great, easy boarding and overall good experience."
Cons: "Very rude flight attendant that had a friend on the plane and was constantly giving her stuff and talking right over my head."
Pros: "The Crew in general was friendly and helpful"
Cons: "The food was disgusting so I didn't eat my second meal and the seats were cramped and uncomfortable."
Airlines flying from Sydney to Denpasar have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Sydney to Denpasar
Masks required on board, masks provided on flights from Sydney to Denpasar
Social distancing seating
Middle seats unavailable to book on flights from Sydney to Denpasar
Testing for antibodies, testing for symptoms for flights from Sydney to Denpasar
Waiving of change fees. Search flexible flights from Sydney to Denpasar