The assistance we received and the flight itself was wonderful. We will fly with LATAM airlines again, in the future.
Latam may be the worst airline in the world, far worse than even the lowest of low cost airlines in the USA. I wasted hours trying to PAY THEM TO CHECK A BAG! Then they misled me at the terminal, sent me through the wrong security line, the list goes on and on... Just absolutely terrible in every way. Avoid at all costs.
Poor, the airline was not able to help me move flights.
we were missing our luggage, trying to find someone to have any empathy was pretty much not happening....
The plane broke down at the Lima stopover and they offered to put me on a flight the be t day but I had to be back in LA that morning and so I had to buy another ticket from Avianca and United for $2k I asked LATAM for compensation and received none. Very bad experience
Just to drop my already labeled bag it took 50 minutes inline. Completely disappointed with Latam operation at GRU
Really bad experience – delayed for 6 hours without any notice, no food or drinks provided, and stuck in the horrible Cartagena airport.
I’m entitled to a refund per LATAM due to the mid flight itinerary change and being stuck in São Paulo for 24 hours and needing to get a hotel. The airline was dismissive and of no help.
Horrible the worst airlines I have ever flown. Cancelled flight with no choices and when contacted them they were not helpful
Bought a ticket that included a bag and they still charged me to check it in, latam is the worst airline.
Where the plane landed and the next grate to get to is a LONG LONG LONG walk again if one is not fit and healthy with no carts to assist. It sucks
Excellent all round, first time flying United. App is very helpful.
Flight was timely, relatively comfortable, with decent entertainment and food served. Only problem encountered was with the free messaging which I highly appreciate, but it did not work from iphone to non-iphones.
Crew was excellent. This was a relatively long flight though and had very little leg room, and no entertainment.
I found the staff to not be very attentive at all. When paying for Business Class you expect a certain type of service and that was not found. They were almost rude even
It was delayed instead of departing at 9:20pm, we departed at 11pm… putting us in Columbus after 2am! It was awful. Had I known about the delay, I could have spent some time in the United Lounge… I was starving because I started my journey in Budapest… so I was exhausted and hungry. Plus I had to make new arrangements to be picked up at the airport in Columbus, instead of midnight it was 2:30 am after getting luggage and out of airport. Not feasible. I would have just stayed in Chicago for the night and gotten a morning flight.
1.It will be better if sandwich is warm. 2.The food is too salty. 3.Breakfast needs some vegetables or fruits.
The attendant were friendly. I suggest you have a medical attendant on board every flight so that in case someone is sick , he/she will help them.
It was fine, definitely older planes with no charging or anything. There’s no entertainment set up on board, but it is nice that they allow you to access the in flight entertainment from your phone without having to pay for the Wi-Fi and they do offer free texting.
The food was the worst I’ve had on any flight I’ve ever been on.
The plane was late, when we did board the plane was as cold as a freezer. I was freezing the entire flight, no blankets. Lost miserable flight I’ve ever had.
Very crowded flight but what can you expect these days?? Crew was accommodating.
The flight crew was rude. We were in first class and no one even offered water until an hour after we were in the air. Horrible experience
I couldn't use their app to select seats or check in because they made a business partnership with UnderPricer to control and sell those options when you purchase your tickets through that agency. And yiu can't get any assistance from UnderPricer. Vueling has made a terrible business decision to partner with them.
The actual trip was fine, however, the changes made to our flights and the layovers were had to endure were awful.
Great flight. No issues at all. I still think boarding could be more efficient but otherwise, a good experience.
Pathetic check in experience once again. Not enough staff scheduled at bag drop or for special assistance at LHR. Really need to rethink the whole self check in procedure. The crew was good. A very decent selection of special meals in this leg as compared to the JFK-LHR leg.
We had to turn around and head back to Manchester. Problem with a plane engine.
I flew Business Class. Rory, one of the Cabin stewards, was attentive, explained the menu, provided appropriate drinks. was
They are still charging me after taking 466 and 833 for round trip from AR to to Bradley airport from 19 to 21. Then poor experience. Am hurt and I will say it on social media. Please stay away from this airline. I see in my bank account they are still taking 644. Am trying to stop it. I used to fly United airlines and I suggest that if you don't want extra charges and good service you go back there. American airlines delayed my flight again and I was late for my meeting, no recompensation but charging me over and over.
