|Top route||London Heathrow to Dublin|
Seats on plane were new but very uncomfortable. Entertainment good.
A little free snack would be nice for the price of the ticket. Faster boarding and disembark appreciated.
The planes we were on were very comfortable. With a lot of space for comfort. The service from the staff was excellent.
No entertainment on short haul, had to pay for water and snacks, luggages were not loaded. Aer Lingus passengers are treated not better than a low cost airline, if not worse
Delayed boarding at LAX due to maps disappeared from the gps system. Assigned seats were not followed on board, had a passenger kicking my seat for the whole duration of the flight because annoyed that I was reclining my seat during a 10hrs flight. Food wasn’t good, cabin was freezing and cabin crew were taking away blankets from unoccupied seats even if the temperature was baltic. Entertainment was 1/10 compared to other airlines. We were informed that we missed our connection flight in Dublin and we would need to go to the desk and ask for a hotel voucher, but once in Dublin we did find out that the flight didn’t depart, therefore we made it onboard with 1.30H delay. After arriving at our final destination we couldn’t find our baggages at the belt because they didn’t load them in Dublin. Make yourself a favour, book yourself a long haul trip with other airlines unless you can afford business or first.
No proper communication and delayed flight..
Food was very good, but could have served coffee with breakfast. No blanket in cool cabin.
I liked that the flight wa exactly on time. Crew were very friendly. Dinner could have been better, served two pastas.
Food quality for dinner very good, breakfast ok. Staff helpful and responsive.
Staff were helpful and quick to respond. Pleasant flight
I attempted to change my return flight due to a medical emergency but was unable to do so through the call center. I requested a call back from a supervisor but never received it. Finally I booked a completely new return ticket.
Lost my luggage
They lost my luagge
Efficient flight and the pilots landed well in strong winds. The plane left 45 minutes late, not sure why. Clean plane
They came without any food or drinks… not even a glass of water for the whole flight… nothing
All top class. First time flying with Aer Lingus for 50 years and will definitely fly again sooner.
None liked the 60 minutes to clear security in Dublin
Toke forever to clear security at DUB airport, the flight was comfortable but no food served.
Great staff, new aircraft, usb charging at every seat and on demand tv
It was only a short trip On time and easy
Comfortable, clean cabin and wonderful crew, excellent value for money. My first time traveling with this airline and would definitely book again.
Empty flight was great. The food has improved tremendously. Wish the flight took off later, the time difference and departure and arrival times make it more challenging to sleep on the flight.
Booked with less 24hrs before flight. Things could not have gone easier or smoother checking in online & uploading forms/vaccinations on the VeriFLY App. Attended JFK airport and in less then 5 mins I’d checked my bag in at the VeriFLY/Aer Lingus. 10 mins after that I’d been through security and was in the departure lounge. Aer Lingus boarded the plane early, took off on time and landed early. All in all it was a great flight, but the coffee was awful 😣
Let's see. This was the first time that I used Kayak and Aer Lingus. It will be the last. I tried to pay for my luggage on the Aer Lingus website and the website didn't work. So I had to pay for my luggage at the airport, which cost me an additional $70. I landed in Frankfurt, Germany, 5 days ago. My luggage was no where to be found. I had three pieces. I contacted Aer Lingus every single day and they could care less that my luggage was missing. I contacted them on Facebook Messenger. After providing my details twice to Artificial Intelligence, a human came on and said to call instead. Now how can I call from Germany with an American phone? I told Aer Lingus this and they didn't care. I contacted Global GSRM Gmbh and was able to get a claim number. Through their tracking system, I was able to find out that my bags were never put on the same plane as me to Dublin. They ended up in London, England. I just received my three suitcases. I knew right away that they were ransacked. I had a total of six luggage belts, 2 belts per suitcase. When I received my luggage, I was down to 2 belts. Sure enough, when I looked in my suitcases, I confirmed that I had things stolen. After all, thieves had 5 days to ransack my things. And who cares? Absolutely no one. When my luggage went missing, I went to Kayak's website, which told me to go to Aer Lingus' website. I went to Aer Lingus' website and they refer me to chat on Facebook. After I chat on Facebook, they tell me call. I asked my friend in the U.S. to call and got someone who was clueless and couldn't provide any help. So, I wasted $70 when I paid for my luggage due to Aer Lingus' faulty website, I go without my luggage for 5 days, I had to spend money on necessities that were in my luggage, I get my luggage ransacked and things stolen, and at the end of the day, nobody gives a crap. Why should they? It's not their belongings. That's it. I'm finished with Kayak and Aer Lingus.
Everything was good
VeriFLY demanded by Aer LINGUS is a disaster. It doesn’t work. Can’t upload any documents. Airline sends many emails to check online. Doesn’t work! Check In at counter was a nightmare.
Good service, on-time arrival, enough space for laggage.
The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.
On board Aer Lingus flights, cabin baggage should not exceed 48x33x20cm. If your hand luggage is bigger, the Aer Lingus assistance team will most likely ask you to pay extra for checked luggage.
Aer Lingus offers direct flights to 67 cities in 20 different countries. Dublin, London, and Málaga are the most popular cities covered by Aer Lingus.
Aer Lingus concentrates most of its flight operations in Dublin.
KAYAK is a travel search engine, meaning that we continuously look across the web to find the best deals for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights from all airlines, including Aer Lingus.
Aer Lingus is a national airline of Ireland and operates out of its hub in Dublin. Flying extensively throughout the United Kingdom and Europe, popular vacation destinations such as France, Greece and Croatia make up a large portion of their seasonal routes. It has operated services across the Atlantic Ocean to New York since 1958 and has since expanded to offer more than 10 other American cities.
In 2015 it was bought by the International Airline Group and now exists as a subsidiary of the company alongside other European airlines Vueling, Iberia and British Airways. Codeshare agreements are in place with a number of other carriers including United Airlines, Etihad Airways, Air Canada, Alaska Airlines and WestJet. Despite having a limited number of scheduled flights through North America, Aer Lingus is able to offer a range of services via these codeshare agreements.
Preferring to use only Airbus planes, the Aer Lingus fleet is predominantly made up of short-to-medium range jets such as the A320 family. Boeing and British Aerospace aircraft have been phased out of the fleet. A distinctive green shamrock leaf is located on the tail of the aircraft. All flights within Europe operate with just an Economy cabin; however, longer transatlantic services also offer Business Class.
It exists as the official airline of the Irish Rugby Team, helping the players and staff fly across the world to compete in tournaments. The faces of star players have been detailed on the body of some of the aircraft, dubbed the Green Spirit. The regular shamrock feature is stylized within a rugby ball on these special models.