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Seats on plane were new but very uncomfortable. Entertainment good.

A little free snack would be nice for the price of the ticket. Faster boarding and disembark appreciated.

No entertainment on short haul, had to pay for water and snacks, luggages were not loaded. Aer Lingus passengers are treated not better than a low cost airline, if not worse

Delayed boarding at LAX due to maps disappeared from the gps system. Assigned seats were not followed on board, had a passenger kicking my seat for the whole duration of the flight because annoyed that I was reclining my seat during a 10hrs flight. Food wasn’t good, cabin was freezing and cabin crew were taking away blankets from unoccupied seats even if the temperature was baltic. Entertainment was 1/10 compared to other airlines. We were informed that we missed our connection flight in Dublin and we would need to go to the desk and ask for a hotel voucher, but once in Dublin we did find out that the flight didn’t depart, therefore we made it onboard with 1.30H delay. After arriving at our final destination we couldn’t find our baggages at the belt because they didn’t load them in Dublin. Make yourself a favour, book yourself a long haul trip with other airlines unless you can afford business or first.

Worst experience

No proper communication and delayed flight..

Food was very good, but could have served coffee with breakfast. No blanket in cool cabin.

Lost my luggage

They lost my luagge

They came without any food or drinks… not even a glass of water for the whole flight… nothing

Space

Let's see. This was the first time that I used Kayak and Aer Lingus. It will be the last. I tried to pay for my luggage on the Aer Lingus website and the website didn't work. So I had to pay for my luggage at the airport, which cost me an additional $70. I landed in Frankfurt, Germany, 5 days ago. My luggage was no where to be found. I had three pieces. I contacted Aer Lingus every single day and they could care less that my luggage was missing. I contacted them on Facebook Messenger. After providing my details twice to Artificial Intelligence, a human came on and said to call instead. Now how can I call from Germany with an American phone? I told Aer Lingus this and they didn't care. I contacted Global GSRM Gmbh and was able to get a claim number. Through their tracking system, I was able to find out that my bags were never put on the same plane as me to Dublin. They ended up in London, England. I just received my three suitcases. I knew right away that they were ransacked. I had a total of six luggage belts, 2 belts per suitcase. When I received my luggage, I was down to 2 belts. Sure enough, when I looked in my suitcases, I confirmed that I had things stolen. After all, thieves had 5 days to ransack my things. And who cares? Absolutely no one. When my luggage went missing, I went to Kayak's website, which told me to go to Aer Lingus' website. I went to Aer Lingus' website and they refer me to chat on Facebook. After I chat on Facebook, they tell me call. I asked my friend in the U.S. to call and got someone who was clueless and couldn't provide any help. So, I wasted $70 when I paid for my luggage due to Aer Lingus' faulty website, I go without my luggage for 5 days, I had to spend money on necessities that were in my luggage, I get my luggage ransacked and things stolen, and at the end of the day, nobody gives a crap. Why should they? It's not their belongings. That's it. I'm finished with Kayak and Aer Lingus.

VeriFLY demanded by Aer LINGUS is a disaster. It doesn’t work. Can’t upload any documents. Airline sends many emails to check online. Doesn’t work! Check In at counter was a nightmare.

The airplane selected for this 8-hour journey was way too small! It was uncomfortable, cramped, and not to the usual standards. A long-haul transatlantic flight needs to have more space and adequate overhead locker space for carry-on baggage. We had to check our small carry-on and they were the very last bags to arrive at baggage claim, 40 minutes after arrival. On two occasions I counted 17+ passengers lining up in the aisle waiting to access the bathroom, as there were only 2 lavatories in the economy area. Staff were clearly frustrated and the crew had to ask passengers to sit down to avoid blocking the aisle... another point why the plane was too small for that travel duration. Turbulence was frequent, again something that is not as obvious on a larger plane. As an Irish citizen living in the US, I'm so disappointed to see the Aer Lingus standard dropping and will be likely looking for other carriers for my frequent tranatlantic travels.