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Everything

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

The Price

Most of the airport staff (ICN, KUN) were rude and seemed to not give a damn about your discomfort. they book two separate tickets from ICN to KUN then one from KUN to CNX causing me to deplane retrieve my lugagge and go thru x-rays and security lines, when my original tickets were from ICN to CNX. China Eastern is not ready to fly with the big boys. No Jetway's only air-stairs and busesat most airports, no info placards/signs in KUN. and any fast food would be gourmet compared to China domestic routes. Very, Very uvhappy with Seoul Korea to Chiang Mai flight, Lax to PVG to ICN flight was mediocre at best. NOT, I repeat NOT happy with this carrier in the least..

Good meals, attentive staff, and great crowd management.

Might be cultural, but the boarding was like herding cats -- the seats are assigned! The DutyFree pickup at the gate makes it supper hard to get onboard and still fit your carry-on. Enforce the carry-on and ONE personal item

Boarding was fast

Flight is very out dated. Inside is Very dirty- Not cleaned well. Pockets had garbages and seats with food stains. Seat is uncomfortable. Compartment is small.

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

Service with a smile. Great manners.

Nothing. Great crew, food, flight.

They were able to accommodate my request to move to an aisle seat

Sticklers for luggage weight and the plane was small

Short and sweet flight.

Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!

I Have booked true which is Byojet is absolutely disgraceful I'll be seekong to recover alm fears gro Byojet they been absolutely Nightmare

BYojet shouldn't be with Kayak get rid of them.

The friendly hospitality

The food

Comfortable, good selection of entertainment

Entertainment, Meal options, Baggage Allowance, Plane.

Slow check in, strollers can't be taken to the plane and are not left outside the plane at arrival this is extremely inconvenient for families with small children. The website is useless. You cant check your reservation or select a seat until 24 hours before your flight.

Excellent

I need more legroom.

Crews

A bit cramped

Earlier landing that expected time. Also you are allowed to seat anywhere after everyone get abroad since it is nowhere close to a full flight. Customer service is excellent too!!

No entertainment which it is normal since the price is so cheap.

Flight was short and bumpy, so I was impressed that flight attendants managed to pass out peanuts and water.

Flight left Harbin 2.5 hours late and arrived in Vladivostok 3 hours late. There was no explanation in English other than that aircraft was unavailable, and I'm pretty sure that Chinese announcements were just as sparse. Staff in Harbin were close to venomous when asked about the situation. As a result of the flight's lateness, I missed the last bus from the airport in Vladivostok and had to take $27 taxi, arriving at hotel after 1 in the morning.

The flight CZ3517 was delayed by more than 2 hours.

everything was very nice!

Friendly crew members. Wonderful service. Great entertainment. Excellent service all round.

None

Layout of plane is very convenient , bathroom acessable, no crowding in isles. Love the dining cards & choice of meals, and the comfort features ( blankets , pillows , toiletry bag) The entertainment center is also amazing! Perfect for long flights. So many choices & also power usage also great for the passengers on long flights. Also, normally I try not to use the lavatory, they are usually awful, but these make the most of their space, warm water, nice soap,colognes,seat liners.

Apparently, operational issues in Athens, no information of why we had to go to an additional security at the gate, including a litmus test, go through our bags again & a light pat down! They also wanted us to board separately, which made my travel partner even more anxious than she already was!

Would like to put my feet up in front of me.

Very polite and courteous Service Attitude by crew although it was a short flight.

Just about everything

The food

Quality of food has really gone down. Quite disappointing.

There was not proper management for boarding n check in on Colombo airport, eventhough I was traveling in business class I had not been treated as priority customer.

Food was not good. Small portion.

Fare was low.

They delayed the flight almost two hours to wait for other people to make the connection. We had stickers put on our shoulders to indicate that we were in a short time window, but it seems that those were badges for us to be taken advantage of by hawkers with mobile carts to pick us up outside security, take us to our gate and then demand cash.

Not a fully booked flight so more space. Also arrived early.

Food selection was limited and not as abundant as other air china flights.

I checked in online on Air China's website, and then when I arrived at the airport in New York and waited an hour in the security line, TSA did not let me through because the boarding pass I downloaded from their website onto my phone did not scan on their machine, so they wanted a paper boarding pass. When I went to the Air China employees at the airport, they were all already gone so I couldn't get a paper boarding pass. Because of this I missed my flight. On the way back home, in the airport in Manila, I was checking in and the Air China employee told me that because I missed my flight in New York, I am not allowed on the return flight. This is outrageous!!! I had to get 2 new tickets with a different airline and it cost me $1200 extra!!!

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

See above. Also stewardesses gave free rein to travel agent passengers, everyone else was instructed "sit down" while these travel agents roamed the aisles before boarding and were not told one thing. It seemed the stewardesses were afraid of them and this was a strange unfair favoritism.

Food was not good. Small portion.

Crew was pleasant.

We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky.

Very comfortable great personal service. Smooth flight,on schedule.

Awesome comfort, infotainment, service and food. Was amazed at the value for an economy flight - much better than BA & United in every way.

Food was very poor.

The crew was really great, so friendly and accommodating. I wasn't able to order a vegetarian meal ahead of time, but they still gave me one on board when I asked. There was an amazing selection of movies and they refilled my drinks without even asking. I would recommend this airline to anyone traveling to Asia.

Flight attendants were rude, pull earphones right out of socket without a word. Terrible manners

The Price

Most of the airport staff (ICN, KUN) were rude and seemed to not give a damn about your discomfort. they book two separate tickets from ICN to KUN then one from KUN to CNX causing me to deplane retrieve my lugagge and go thru x-rays and security lines, when my original tickets were from ICN to CNX. China Eastern is not ready to fly with the big boys. No Jetway's only air-stairs and busesat most airports, no info placards/signs in KUN. and any fast food would be gourmet compared to China domestic routes. Very, Very uvhappy with Seoul Korea to Chiang Mai flight, Lax to PVG to ICN flight was mediocre at best. NOT, I repeat NOT happy with this carrier in the least..

Good meals, attentive staff, and great crowd management.

Might be cultural, but the boarding was like herding cats -- the seats are assigned! The DutyFree pickup at the gate makes it supper hard to get onboard and still fit your carry-on. Enforce the carry-on and ONE personal item

Waiting hours is too long, There's a kid who kept on kicking my seat. The space from each seat is too close

Crew are just the best

Boarding was disorganised, excellent service otherwise.

The cabin crew were very friendly, organised and polite.

The flight was delayed 20min from the outset as the pilot explained to all onboard that we weren't allowed to land early at Dubai airport. Towards the end of the flight the plane was delayed for over another hour as we circled the gulf waiting to land. This wouldn't have been so inconvenient if the lights were dimmed again as it was 2-3am local time and passengers wanted to sleep.

Service with a smile. Great manners.

Nothing. Great crew, food, flight.

Gave me aisle seat, great service

It landed safely.

It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty.

Nonstop route, and entertainment.

everything was perfect

Comfortable, good selection of entertainment

Taking a bus to the plane.... very crowded

I could not use my phone on the flight even pin airplane mode.

Boarding was fast

Flight is very out dated. Inside is Very dirty- Not cleaned well. Pockets had garbages and seats with food stains. Seat is uncomfortable. Compartment is small.

The attendants were very helpful, a meal was served with ever flight (even during domestic flights within China), the aircraft was clean, blankets were provided, and I felt very safe. I had an overall excellent experience with all of my China Eastern flights from LAX to Shanghai, Kunming, and Kathmandu.

My only complaint, during the whole experience, was with the Kunming airport. They ushered overnight layover customers into the basement floor, which smelt of gas and was very cold. We were expected to sit and/or sleep on crowded seats and concrete floors. This is not a complaint about China Eastern, but rather the Kunming airport.

The cabin crew were very friendly, organised and polite

The layover at Brunei airport was a little boring as there's not much to do for three hours.

Best crew I have ever had

Leg room is too small.

Dreamliner appears to have more room, the seats recline to a greater angle, and it is not cold like a lot of other planes. Cabin crew were friendly, helpful and attentive. The break up of flight legs between Australia and U.K. into 3 legs of 7 or 8 hrs is a great alternative to the 1x9hr & 1x12hr.

The entertainment system functionality is great, but choice was a bit poor, although numerous. Food generally quite good, only one meal I was disappointed with.

Service with a smile. Great manners.

Nothing. Great crew, food, flight.

Many meals and movie selections which helped.

No leg room.

In flight entertainment worked on the way back home. Mostly comfortable flight.

The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet.

Food was not good. Small portion.

Long time of waiting

Excellent

I need more legroom.

Nonstop route, and entertainment.

It landed safely.

It was an hour late leaving Hawaii THAT'S NOT GOOD! And they refused to let me use a 'foot locker' piece of luggage that has been accepted by MANY different airlines and has flown all over the world many times except on this flight and this company. They made me buy a $10 box and transfer everything into it. Then I tossed my foot locker piece of luggage in the trash bin. They were very uncooperative and petty.

Comfortable, good selection of entertainment

The flight delayed for 5 hours and then cancelled. While I understand this happens, it was completely unorganized. They didn't have any plans to try to get people on other flights (passengers ended up organizing this), they provided a hotel but we had to sit there for over an hour while they tried to find one, and when trying to get flights gets the next day, staff was not proactive...the only way people got rebooked was if they told them what to do.

Short and sweet flight.

Very short flight means may not have time for loo visit. Be warned! Use the airport loo before boarding!

The food!!!!

Nothing

Service with a smile. Great manners.

Nothing. Great crew, food, flight.