Daily cleaning, installation of cabin HEPA filters on flights to Guangzhou
KLM, Qantas Airways and Air France have waived their change and cancellation fees on flights to Guangzhou Baiyun. Confirm policies on booking site.
The cheapest airline ticket to Guangzhou from Australia in the last 72 hours was $540 one-way, and $1,070 round-trip on the route from Sydney to Guangzhou. The most popular route is from Sydney to Guangzhou and the cheapest ticket found on this route in the last 72 hours was $826 round-trip.
In general from Australia, Air France, China Southern and KLM fly the most to Guangzhou.
Guangzhou Airport is 30 kilometres from the centre of Guangzhou. View on map.
Guangzhou is served by Guangzhou Baiyun Airport, also commonly referred to as Baiyun, Guangzhou Baiyun Intl, or simply Guangzhou Airport. The airport code is CAN.
The airport has unlimited free Wi-Fi across the terminal buildings. Once connected to the network, you can log in with a number-generating machine (this is necessary if you require Wi-Fi for an overseas device) or a mobile phone message (if you have a local Chinese mobile number).
The most convenient way to get from the airport into the city centre is to use the metro. Metro Line 3 has been extended and there are now two stations at the airport: Airport South station at T1 and Airport North station at T2. You can buy a ticket from the self-service ticket machines at the airport.
The Pullman Baiyun Airport is situated opposite Gate 12 in the T1 departures hall of the airport and is a three-minute drive from T2. The hotel offers a complimentary shuttle bus to and from the airport, and is also just 640 metres from the Airport South subway station.
There are two ways of transferring between terminals at the airport. You can use the metro (for free) between Airport South and Airport North stations. Alternatively there is a complimentary shuttle bus that runs 24 hours a day at five- to fifteen-minute intervals. The T1 pick-up point is at Gate 11; in T2 it is at Gate 42.
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Guangzhou.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Guangzhou is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Guangzhou with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Guangzhou up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Cons: "Economy seat was very uncomfortable even though it reclined a lot. Was very disappointed I could not sleep on 12 hour flight. Arm rests too low? Shape of backrest was odd. Maybe provide a bigger pillow in addition to neck pillow to have something to rest arms on. Also tou need more movies. Singapore Airlines has many more options. Overall airplane, crew and food were very nice"
Pros: "The cabin crew was excellent -- friendly, always helpful, energetic."
Cons: "We requested a seafood special meal. The food quality was satisfactory, but most of the items tasted very bland. The accompanying dishes were unimaginative -- raw vegetables (salad), steamed vegetables, pickled vegetables. One exeption was a smoked salmon bit with capers -- this was the tastiest part among 8 meals over 4 flights."
Pros: "Pretty limited movie offerings Seat was comfortable in the flat position but very little storage for phone cords and all the other goodies provided during the flight. Because a pain to store and retreive"
Cons: "Many movies were old"
Cons: "The flight was fantastic. It was a long flight but the flight attendants took excellent care to keep us comfortable."
Pros: "Food, service,"
Cons: "Some crazy flight itinerary they should not sell at all! At first I thought layover was same location only to find out it was another airport across of time. Flew into ITM and flew out KIX and boarding ticket it says only OSAKA so I didnt know. I barely made the flight....if they had accommodate the transportation I would understand. But they tell you, you have to make it there on your own. Another CRAZY information is that I thought at the very least the baggage will be transferred. But nope! You have to pick up the baggage and ride the train across town to the other station. Whoever made this itinerary should be really fired and no longer work at this company. You take a great airline and make the experience so bad."
Cons: "I am satisfied with AA overall."
Pros: "Perfect service, never had a more pleasant and attentive crew"
Cons: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"
Pros: "Service was excellent. Premium economy seats well worth the few extra $$."
Pros: "Kind and courteous staff"
Cons: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Pros: "everything. Flying on JAL was a fantastic experience. I'm not much for flying and was worried about the long flight, but I loved every minute of it. The flight attendance were so sweet and nice, the food was great. I would even go to Japan again just to fly with JAL!!!"
Pros: "They were very accommodating and helped ensure a good travel experience (first time traveling with a young child)."
Pros: "The window shades were so cool. Seat was small but fairly comfortable and I like the foot rest."
Cons: "No vegetarian options on the main meal menu"
Pros: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Cons: "No entertainment systems."
Pros: "Boarding was quick as i've come to expect from DFW."
Cons: "I bought economy to save money, but unfortunately since I got the very back of the plane my seat couldn't recline."
Pros: "Great crew! Easy transfer. Handled our luggage very well! Will fly again. Food was good!"
Cons: "More movie options would have been nice."
Pros: "The food was good the crew was trying to accommodate"
Cons: "I have a slight gut and the food tray wouldn’t come out on the seat assigned to me. Could have changed my seat would have paid more for it but they said it that wasn’t an option."
Pros: "JAL made travelling with a toddler easy and the flight attendants were incredibly helpful and courteous."
Cons: "very poor communication of information"
Pros: "Good food and movies. Flight attendants were great."
Cons: "Tight seating and it was hot. No way to control individual airflflow"
Cons: "Bad seat near bathroom. Smelled like pee entire trip"
Pros: "good flight"
Cons: "food is ok"
Pros: "Jenny was the most wonderful flight attendant in Business Class! She checked on me constantly and made sure I had everything I needed."
Pros: "Excellent service from flight attendants and crew. food and snacks were excellent. seating,movies and experience was above my expectations. no problems at all"
Pros: "Prompt, friendly service. Clean aircraft with comfortable seats. Onboard meal for international flight."
Pros: "Wonderful crew!"
Pros: "Nicest crew I have ever seen!"
Pros: "Service and staff was good"
Cons: "Seats small there was a terrible smell like a dead rat that kept coming through and it was intermittently hot"
Pros: "Crew was very pleasant"
Cons: "Food was fair, not great."
Pros: "Loved everything including entertainment selection and all the snacks left out as self-serve throughout the flight. Left and arrived on time from JFK to Narita"
Cons: "I'm picky about food and preferred the food to Tokyo on ANA to JAL. However, I take some responsibility for not making a special request pre-flight. I will do so for trip home."
Pros: "Sakura lounge was excellent."
Cons: "The entertainment system was bit unsteady."
Pros: "Fast flight"
Cons: "No entertainment."
Pros: "As usual A1 service all the way!"
Pros: "My sister got airsick the last hour of the flight. The flight attendants were extremely helpful and considerate in easing her discomfort."
Cons: "Leg room"
Pros: "best comfy seat! best food best service! I will use japan airline again!"
Pros: "The flight attendants are quick in services and with great manner. Cabin foods are generous, filled with variety and tasting the best among various international airlines that I have experienced between LAX and Taipei, Taiwan in the past ten years. The seat belt on light and bell were kept at minimal, in contrast to other airlines like EVA, China Airlines, Korean Airlines and United Airlines."
Pros: "This was my first flight on JAL. Their customer service was especially good for English speakers. The food on the plane was good, but geared toward the Japanese customer. I must say that it was tasty, but unaccustomed to my palate"
Cons: "I think it would be good to put more food that is geared to a more international palate."
Pros: "Polite service, comfortable flight, no delays"
Pros: "The flight attendants were very kind and attentive."
Cons: "A bit hard to get in and out of my seat 8A. But the seat and bed itself were comfortable."
Pros: "Great service and comfort. Great food. On time."
Cons: "Outgoing plane was older and had stains on the chairs, walls, etc. But still comfortable."
Pros: "Went premium economy for such a long flight- NYC to Tokyo- to Sydney. Seats were great as was crew and everything!"
Cons: "No complaints!"
Pros: "The most polite and attentative flight attendants and great food options."
Pros: "Fast boarding and wonderful staff."
Cons: "A small complaint, but the entertainment system in the plane was very old and had poor quality screens."
Cons: "Very long lines at the security gate at Itami. Difficult web check in."
Pros: "Premium Economy had good seating space and leg room."
Cons: "No wifi access"
Pros: "Best prices for quality service. If the prices for JAL are within $30, I will always select JAL."
Pros: "Best R/T I have had, service to food to cleanliness."
Pros: "The service, food, entertainment, everything was perfect. Thanks so much"
Pros: "great service"
Cons: "difficulty in figuring out how to use the controls on the entertainment remote"
Pros: "Everything except food"
Cons: "More food choices like Non-Red Meat items"
Pros: "Good value over all, good on board entertainment"
Cons: "Food could have been better"
Pros: "Food was great, comfortable flight, no issues whatsoever. One of the best airlines I’ve flown with"
Pros: "Best in flight entertainment for any airline I've used"
Cons: "More food options"
Pros: "No issues. New aircraft! Better than the trip from Manila to Sydney"
Cons: "Nothing comes to mind"
Pros: "The food improved compare from last year but during the 16 hours and 40 minutes flight the crew should have come out and ask the passenger or offer some drinks. They only came out when then they serve the meals. It’s a long travel, they should have checks the passengers if they needed anythin"
Cons: "Checking in your luggage take too long. The staff specially the Manila, seems not well train because they keep going to each other and discuss things or asked the other crew what to do. I started checking in at 4:08 pm and I finished past 6:00. Crews should checks the passengers every now and the"
Pros: "crew was courteous overall."
Cons: "Younger male crew stewards spend a little too much time appeasing female passengers and female stewards. I asked a male steward for something very easy to do, instead he wasted about 30 minutes talking to two female passengers (that had moved from their assigned seats). Lacked discipline."
Pros: "The crew is all right helpful."
Cons: "The flight time keep on changing:("
Pros: "The plane was very comfortable and the crew was attentive. The main flight attendant knew our names and greeted us as we entered and left the plane by name. The food was very good and wine pairing appropriate."
Cons: "They did security checks at the gate rather than upon entry to the concourse. It slowed everything down on boarding. Any double check caused a delay."
Pros: "not any games to play on the behind seat screen, it helps to pass the time..."
Cons: "The food was just ok,,,,could have been better.."
Pros: "Crew are very helpful."
Cons: "Need reclining seats"
Pros: "3 hrs delayed."
Pros: "Overall experience and the room in economy was execellent."
Cons: "Food quality needs lot of improvement"
Pros: "Friendly crew."
Cons: "Airport security was complicated. Had to go through security checks 3 times. Once at the gate (early) had to leave the area and go through security to sit at the gate again."
Pros: "Great seats (Premium Economy) and very friendly crew."
Cons: "A descent selection of movies, both old and new. But towards the end, I they kept stopping and I had to restart (from where I left off) a few times."
Pros: "The safety video shown before the flight is the best I have ever seen, highlighting so much that is amazing in the country!"
Pros: "Boarding was fast, very good selection of movies. Food was tasty."
Cons: "Online checkin baggage drop was very slow."
Pros: "The salmon dish was however good and more than made up for it."
Pros: "Landing was perfect"
Pros: "PAL app is very helpful for tracking feature. You should allow passengers the option to purchase wifi. The food was okay and it was a night flight so most were sleepy to make any noise."
Cons: "Plane scheduled to start boarding by 10:10pm, but announcement of delay didn't air until 10:15p; no real explanation given until boarding started around 11:45pm. The time online should reflect the actual take off time."
Cons: "Just a little too long a segment in A322neo"
Pros: "the flight it self was good"
Cons: "the flight was delayed for more then an hour"
Pros: "Most of the flight was excellent. The food was really good, the seats were comfortable and I got sleep easily. The cabin crew was excellent. No words to say about that. The inflight entrainment was the best. The IFE improved a lot. Overall a really good experience indeed"
Pros: "Very happy the crew was good all in all a good flight and great value for money."
Pros: "The service crew were excellent - friendly, helpful and generous with drinks service."
Cons: "All full service international flights should have in flight entertainment systems."
Pros: "Great service, lots of movies to watch with free headsets provided, seats reclined even in the economy seats, and flight was fast and smooth"
Cons: "Un-organized boarding with late gate change"
Pros: "The flight was on time, actually even earlier arrival. I enjoyed watching the movies for free!"
Cons: "One of my checked-in luggages, upon retrieval at the baggage claim area, did not have its luggage cover and worse, it was not locked!!! When i went to the PAL baggage assistance desk, we found out that it was inspected by TSA. So disappointing that TSA did not lock my luggage."
Pros: "3 meals. Super kind beautiful attendedTs"
Cons: "Nailed in the els How by serving cart while dead asleep!"
Pros: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Cons: "Couldn't take flight - they changed the time by 2 hours and would have missed by connection to Soul / and USA. Worse yet - KAYAC passed on the reservation responsibilities to some 3rd party site and neither will get me a refund!"
Pros: "All normal once we finally got to go..."
Cons: "Flight was delayed from Sunday to Tuesday with no explanation! Thankfully I was with people that had a condo in Manila to hang out for a few days. People told us it was a tropical storm but the airline never did...."
Pros: "I like the direct flight to Vancouver"
Cons: "I checked in early and was given a middle seat. I have back problems and walk with a cane and asked at the check in desk if I could have a window or aisle. I was told no because the flight was completely booked. I arrived three hours early and checked in online so I could get a better seat and they still said no. No one was able to help me. The flight was delayed over an hour and there was no apology. I always fly Philippine Airlines because IV always been really pleased with the service. This past flight makes me question that decision going forward."
Pros: "On time departure Short wait for checked luggage"
Cons: "No inflight entertainment. No inflight wifi Sparce terminal, very few food options"
Pros: "the plane landed with out feeling it"
Cons: "great flight."
Pros: "Clean and new airplane. Good screen Nice staff good space between the seats"
Cons: "Bad snacks, very limited baverage served. Limited selection of movies. very very limited TV shows. Almost no music to my taste, need to upgrade their music options!!"
Pros: "Clean new planes, great service!"
Pros: "Smooth journey"
Pros: "everything was perfect"
Pros: "Comfortable, good selection of entertainment"
Cons: "The menu mainly. I have to understand that passengers are Filipino. Everything is so with sugar! It is not a complain. just I will have to get organized next time to buy some fruit or something more in accordance with diabetes and high blood pressure. overall great trip!"
Pros: "What? Free check-in for one bag? Free full meal?? Thank you!!!"
Pros: "Timely Good Service Smily Crew"
Cons: "Flight was delayed. At least this time they sent me a notification via email. On the flight from SFO to Manila, the flight was cancelled and we had to be reaccommodated the next day and I wasn't even notified that that was going to happen."
Pros: "This was my first time flying with PAL. I had read the reviews mostly good, some not so good but I decided to do it because I was going to meet my fiancee. Flew from LA to Manila and back. The flights took off late (which I later found out is called Filipino time LOL). The crew was AWESOME, the only problem was on the return flight I had some trouble getting a stewardess but to be fair EVERYBODY was hitting the bells to get service. The food was good and I liked the choices. I would DEFINITELY fly PAL again!!!!!"
Cons: "No myPal"
Pros: "Ok movie selection - gave you iPads, which were somewhat glitchy, but eventually seemed to work. Crew was very accommodating."
Cons: "This airline has been terrible to deal with. Before departing, they cancelled one leg of our trip, then waited a full month to rebook (only after weekly, sometimes more often, calls from us). We actually weren't sure if the flight was actually rebooked until we arrived at the airport and were able to check in. The food on all the flights was terrible. Dealing with customer service on the ground at the Manila airport was also terrible - they just kept saying they had to ask someone else who had to ask someone else, then changed the subject and did the same thing with an unrelated question until we got so fed up we left. It took 40 minutes for a bus to come to transfer us from terminal 1 to 2."
Pros: "I could really feel the heart of the Filipino"
Pros: "It was very organized and on time"
Cons: "The crew"
Pros: "Nice and kind crew"
Cons: "small seats okay food on mobile WiFi entertainment"
Pros: "I paid $7 for an exit row. I was worth it. The normal economy seats are extremely cramped."
Pros: "Crew were good. Good food."
Cons: "For some reason, the seat was very uncomfortable. Rather hard with little cushion."
Cons: "Flight was delayed by two hours"
Pros: "The crew was very attentive. The pilot landed the plane smoothly. Although had a delayed departure from KUL, we arrived in Sydney earlier than expected."
Cons: "the food could have been nicer"
Cons: "Avoid Malaysian airlines and avoid KUL airport. What a mess of a company ..."
Pros: "Because I had missed my original connecting flight, the airlines booked me at an overnight hotel and my new flight seat number was premium economy. This was fine in the end, but in the moment I practically cried."
Cons: "Again, not being delayed and having to miss my original connecting flight would have been best."
Pros: "Entertainment was good."
Cons: "Sadly one passenger in front of me talked loudly, for 7 hours straight, took an hour to sleep then talked again for the remaining 5 hours. Not airline fault"
Pros: "All went Well, no delays, good service."
Pros: "Direct flight"
Cons: "Bigger aircraft"
Pros: "Window seat was good for enjoy very wonderful outside view."
Pros: "The seat was very nice position."
Pros: "Boarding was organized"
Cons: "Vegetarian food wasn’t great"
Pros: "Smooth process all the way from check in to seating to disembarkation"
Cons: "Creaky seats in business class, below average selection of inflight movies and food that was substandard. This was a very oddly configured A330 with the seats in business way too close to each other. Every time they make an announcement you have to deselect whatever you were watching again."
Pros: "The airline better than the budget ariline"
Cons: "The agency that booked through not so cooperative and complicated"
Pros: "Amazing plane, latest technology, great customer service, clean bathrooms at all time. It was an excellent experience The seats were so comfortable as well, and the customer service on and off the plane was amazing"
Cons: "Answers together with Perth to KL. I understand from other flight individuals that MAL. Flights are always delayed."
Pros: "Nothing special"
Cons: "At least, they let me know the first delay but no further information was given to the 2nd delay. Also, neither the ground not on board staff seemed to be interested in Passagiers. Was a short flight interrupted by diverse visual ads and PRs.."
Cons: "They charged for the ticket but blocked the ticket so i had to buy mew ticket"
Pros: "Staff onboard were good"
Cons: "Many hours delay at Miri, MAS staff abandoned posts so they didn't have to deal with passengers. Apalling service"
Cons: "Concentrated orange juice? Seriously? Dated flight, seats, interior."
Pros: "The regular plane was swapped out for the A380"
Pros: "The service"
Cons: "The food"
Pros: "Liked the USB port for recharging electronic devices"
Cons: "Seats were too close together. Not very comfortable. We were in row in front of emergency exit. Seats didn't recline. We should be alerted when we select these seats that they are uncomfortable."
Pros: "Food and hospitality"
Pros: "A mediocre flight is better than an awful one? At least we *had* an entertainment unit. And there was a USB outlet so phones/ipads could remain charged throughout the flight."
Cons: "Mine was a cramped experience in an old airplane, sadly normal for the industry. Food was bad. Entertainment unit was one of those press-the-screen-and-maybe-10-seconds-later-it'll-react types. Crew wasn't very communicative about what each cart rolling down the isle was for. Not a terrible experience, just not particularly good."
Pros: "On time departure, clean aircraft, generally friendly staff/crew."
Cons: "Breakfast - woken 2 hours before landing, very sorry version of "breakfast" was at best aweful only to then have lights turned off again after service completed."
Cons: "Their app is useless. Not user friendly and always down ! Their staff can't even give proper directions on what need to be done in terms of getting upgrades ! Such a shame how it this airlines is getting from bad to worst. They use to be great and my number one choice , but now they are just a disappointment. I am only supporting MAS because they are my national carrier"
Cons: "I request for extra water but I was just given the glass which was on my tray. The Stewart told me he would come back but never did... not very nice One Air Asia, sûre you have to pay for the drink but you don't stay thirsty, and finally ticket is much cheaper..."
Pros: "the staff were pleasant"
Cons: "the food was ok as I like spicy. But one mouthful of water and a small wine. soft drink, etc was not enough on a 4 hour flight. Leg room was very bad. I am average hight 5 ft 10 inch but could only sit sideways aas not enough room"
Pros: "Good on the plane and in the business class lounge was excellent"
Cons: "No beer or wine in business class! Did not want a meal, so I got water and a tiny pack of peanuts."
Pros: "Good service and timely operation"
Pros: "Efficient and quick to load the plane and then take off."
Pros: "Whilst I realise this is an Asian airline the warm roll was very doughy & tasteless & the breakfast wasn't at all good."
Cons: "The warm roll was doughy & tasteless & the breakfast choice was not good at all. Would suggest a yoghurt & cereal option for non Asians."
Pros: "Routing convenience if you are heading to Kuala Lumpur."
Cons: "Business class service falls short of other comparable airlines. Extensive auction of business class seats packs the cabin resulting in full fare passengers not getting a service representative of the class fare. Wines offered could be better."
Pros: "Cabin crew friendly and helpful."
Cons: "Red snapper was over cooked and rubbery. MH used to have great food. What happened??? IFE system was poor although flight was only over an hour in length - not a major issue."
Pros: "The plane was decent. The offering on the IFE was a good mix. Food was ok"
Cons: "The IFE froze. I alerted the crew but it took them nearly 1.5 hours to do a reset of the system. I barely managed to watch a movie and only managed that due to the fact that I had my own earphones. They collect their headsets way too early."
Pros: "The korean spicy chicken was delicious!"
Cons: "The 2 male flight attendants who served our rows did not smile once. Very unfriendly and seemed like they just wanted to do the minimum. We were also extremely unhappy that during check in was advised that our seats were not allocated together when we booked the tickets together and are also Enrich frequent flyer members. We had to demand to speak to a manager for them to change our seats."
Pros: "Flight to KUL from BKK was a fairly new 737 and had a new entertainment system. It was clean and looked well maintained. Nice ride."
Cons: "Return to BKK from KUL was on a 737-800 that looked like it was ready for the scrap heap. Very dirty even on the outside of the plane. The backs of the seats were torn and spots from drinks and dirty hands on the backs of the head rest. All the magazines were WELL worn and one had gum between the pages. The table top had part of a meal left on it."
Cons: "Lost baggage on direct flight"
Pros: "Fare was ok."
Cons: "Ground agent was surly and inefficient. Paying excess bag charge took 15 minutes. Not offered an upgrade. Boarding was ok, in flight ok, as flight was short"
Pros: "Nothing in particular."
Cons: "Nothing in particular."
Pros: "Nothing in particular."
Cons: "Crew were not responsive, lacked initiative and had an upsetting attitude when serving. Food was stale, toilets had pee on the floor: Stewardess didn't bother to clean up, she just sprayed an air freshener instead."
Pros: "Comfort ok"
Cons: "I'm a 4 years Globe trotter Malaysia airlines is one of the worse companies I know my backpack new generation for great traveller by few months before at $600 form Kathmandu been torn up ( tear ) with shoes print on my backpack I'm not recommend this companies to anyone it was my first and last time I used ."
Pros: "All thing"
Pros: "Plane seemed new and the seats were comfortable in Business class. Crew was efficient."
Cons: "Food was stale cellophane wrapped bread and croissant that I did not eat. There is no alcohol served on any Malaysian flight of less than 3 hours. It was a bus boarding that was delayed by weather supposedly but the Tiger Air flight that was due to depart from the same gate area 35 minutes later actually took off on time before our flight. I lived in Malaysia and Singapore for eight years in the late '80's and early '90's, at which time I thought that Malaysian was the best airline in the sky. Sadly, their present service is US airline quality at best without the general ability of US carriers to keep to schedule which makes them one of the worst in Asia."
Cons: "Really old aircraft...please upgrade the video systems and make sure everyone has the same good optons"
Cons: "Long line at the security checkpoint"
Pros: "Cabin crew was super nice and the exit row seating has large amounts of leg room."
Pros: "Food was good! Crew spoke great English."
Cons: "6 hour plane ride with no TVs/entertainment options were unclear, and no meal from PEK-HKT. Outdated entertainment system on 11hr flight from YVR-PEK. Beijing airport was an absolute maze, we got sent in 8 different directions from the moment we got off our plane!"
Pros: "I made a pleasant flight with the kindness of the flight attendant."
Cons: "I made a pleasant flight with the kindness of the flight attendant. However, I missed the connecting flight because the plane was late, and there are so many things that I regret as bleow,1. There was not enough help from the ground. 2. The plane didn't wait for a minute. 3.Unfriendly transfer cou"
Pros: "The food was good."
Cons: "Could have usb outlets for devices. Connecting flight could have arrived on time. Airline don’t lose your luggage."
Cons: "We only had one hour to catch our connecting flight, which was canceled and rescheduled by air China not by customer. Rude!"
Cons: "Customer service on the flight was poor ."
Pros: "the flight is delate"
Pros: "Same see above"
Cons: "Did not received two luggage bags"
Cons: "The flight had 02:30 delay due to a technical problem, when we Arrive the luggage was broken."
Pros: "My previous flight was delayed so I missed the plane I was scheduled for, but Air China found me a replacement flight that was only a couple of hours later. Despite the extra passengers from the delayed flight the plane still had a few empty seats and I was able to take an exit seat for extra legroom (I'm 6'5"), although I will still upgrade in future."
Cons: "On the flight out the plane was really warm, so this time I dressed on that basis, but the flight was really quite cold. I guess I'll have to figure out a changable set of cloths in future."
Cons: "Food to be improved"
Pros: "on time, fast boarding"
Cons: "too many movies that don't have english languages. there is no additional salt or pepper for food serves"
Cons: "FLIGHT DELAY FROM USA TO BEIJING AND BEIJING TO HCM."
Pros: "Good flight, clean, good service and great price"
Cons: "Food for vegetarians is not that great. Carry your own food. English is definitely a problem for the crew but everything is manageable."
Pros: "I think the food served on the flight has improved significantly over the last few years. I've been flying Air China for the past few years and am very impressed by the progress made by Air China. I will continue to be a loyal customer of this airline. Thanks!"
Pros: "Business class section very good and clean. Cabin crew very attentive. Good value for a business class flight."
Cons: "Being a Chinese airline, it lacks the variety of US inflight entertainment choices compared to an airline such as Cathay Pacific."
Cons: "The food was gross. The look and smell of it all was enough to make me just go hungry for the 5 hour flight. Airplane food is not for me."
Cons: "The personnel providing misleading informatiin such as: we don't have flight. Charging unrefundable $75 for the rights to be in a waiting list and promising, the surchRge is refundable . Cancelling flights at the lazt moment for lack of personnel"
Pros: "Unedable food"
Cons: "Booked beyond recognition flavourless"
Pros: "Great service, comfortable seats."
Cons: "The food was aweful, but it's airplain food, usually it's aweful. There wasn't an entertainment system for each seat. Instead there was a bigger screen for every I don't know how many rows."
Pros: "Compare to the price of ticket, I thought the service was good and the seats were not so tight."
Cons: "I did not like the food that were served."
Cons: "They tried to screw me over with my reservation from the beginning. No notifications of any changes to my flight or anything. Missed my initial flight going home. Paid another airline to catch my transfer flight and was denied the ability to board. Had to pay for a brand new ticket which I am currently going to dispute with my creditor. They are not American friendly at all. Felt targeted the entire time."
Cons: "On 11/29, the flight from Beijing to San Francisco was delayed because the incoming plane was late. All passengers were greeted at SFO with instructions for compensation. The instructions read "To claim the currency compensation, passengers must have a debit card issued in mainland China and marked with Union Pay!" If you are not a Chinese resident, you are out of luck!!! Americans be warned: Fly Air China and be treated a second class passengers!"
Pros: "Overall i won't prefer to travel from this airlines anymore."
Cons: "the way airline treat the passenger was very poor and rude. I came to know this when my Air China flight from Sydney to Chengdu have been cancelled on 16th of November 2017 at 21:40 pm. I had to reach my destination on time by 17th of November 2017 to attend my marriage ceremony but unfortunately i missed and had to bear a great loss. THEREFORE, I WOULD LIKE TO REQUEST A COMPENSATION AND REFUND FOR MY FLIGHT."
Pros: "They upgraded my wife and I to an Exit Row, I'm tall"
Cons: "Dirty bathrooms, overall poor sanitary conditions of plane. Once in Beijing we had to go thru Immigration and Security again even though we were just transferring to another international destination (Bangkok) and the lines for both Immigration and Security in Beijing were super long and grossly understaffed. Even with a 2 hour layover we almost missed our connecting flight to Bangkok."
Cons: "1) food 2) no transit zone in shanghai (4x through customs) 3) cant use phone (even in the flight mode)"
Pros: "It was very cost effective. A great price for the trip."
Cons: "Well, the aircraft doesn’t have TV at the back of each seat."
Pros: "Crew was pleasant."
Cons: "We sat at the gate after boarding about 20 m, delaying the flight...no explanation was given. The food wasn't so good and the worst part of flying air china is having to transfer in Beijing. The security lines are always horrid and people working there make it stressful...even more than America which is hard to do. The other issue is no internet but China and the internet is a bit tricky."
Pros: "Quick boarding"
Cons: "But slow to take off"
Pros: "The flight was on time."
Cons: "Check in was very stressful and chaotic, need a long bus ride to board the airplane (such international flight should have its own gate), food not so good."
Cons: "80 minutes delay without explanation."
Pros: "If you want to have a pleasant trip to a city that is not Beijing, use another airline. Young people from Beijing are extremely cranky and unfriendly, especial when you get kids with you."
Cons: "I'm stuck in Beijing, they've lost my luggage, no one is helping me and I'm apparently just to wait until the next flight that's in 24 hours after Air China directed me to wrong gate for my transfer."
Cons: "Ordered Indian veg meal. Two meals were identical third was poorly cooked carrots in a gravy. Very ordinary food quality. Ask for a glass and f wine and give you less than 1/4 of a small plastic cup."
Cons: "The flight from Hong Kong to Beijing delayed . Supposed departed at 8pm , then to 10pm then to 12 finally at 2am the flight was cancelled. Then rebook next day flight, depart at 11am but delay to 1pm. Service customers are not the priority to this company.Aviod to this air China if possible."
Pros: "When the flight delays, as least the crew need to tell the passengers when the flight will be fight or boarding."
Pros: "The food was fine."
Cons: "The flight was two hours delayed, so I almost missed my next one--which was international."
Pros: "Space in business class"
Cons: "Cabin appointment not impressive."
Cons: "More delay from Beijing to Guangzhou."
Pros: "polite, quick check-in, nice on-board service"
Pros: "- flight attendants were very nice - offering of tea and biscuits during red eye at any hour"
Cons: "Customer service agents at front desk in LAX and Beijing - TV touch screens were broken 50% of the time - poor quality beverages and food"
Pros: "The flight was on time."
Cons: "The flight attendants were rude."
Pros: "Airline deliberately arranged for me to miss my connection in Beijing.. Resulted I a 24 hour delay. They did not cover food expenses while I waited for a substitute flight."
Pros: "comfy seats"
Airlines flying to Guangzhou have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights to Guangzhou
Masks required on board, masks provided on flights to Guangzhou
Social distancing seating
Middle seats unavailable to book on flights to Guangzhou
Testing for antibodies, testing for symptoms for flights to Guangzhou
Waiving of change fees. Search flexible flights to Guangzhou