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Pros: Wasn’t a crowded flight so had room to spread iut

Cons: The food choices

Cons: Legroom was no better than economy class

Cons: Excellent legroom, unlike flight out with American Airlines. I was just unlucky in choice of seat

Pros: Nothing

Cons: Everything

Pros: Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!

Cons: Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans.

Pros: The service was outstanding! All of the flight attendants were amazing!

Pros: The crew members were really nice and accommodating.

Cons: Need more entertainment selections.

Pros: Very comfortable; excellent service

Cons: Food

Pros: Fast boarding, early arrival

Cons: If I weren't super hungover

Cons: No assistance to mothers with strollers. While boarding, picked a few people randomly to inspect our bags right before getting on a plane. Held us in a separate room including me who is single mother traveled with 2 year old for 3 flights in the row. My son didnt get his meal. Also had to ask for any juice. Horrible menu. Late food serving, but quick to clean up in a rash. Loud people on phones and nobody stopped them. Horrible experience.

Pros: My trip had two legs, Austin to Heathrow and Heathrow to Riyadh. The crew from Heathrow to Riyadh were great. I wish I could say the same about the crew from Austin to Heathrow.

Cons: Overall, the flight was fine. My comments are relative to BA 1st class. At best, I would rate it in the middle of the business class flights I've flown on other airlines. There is nothing about the experience that is actually 1st class from a separate lounge, to boarding, to in flight meals. The seats on my planes were worse than Turkish Airlines Business class (among many others). Storage around the seat is also FAR worse than other airlines products,even in business class. I had taken the same flights in November and 95-98% of the entertainment options were the same. There were, maybe, 2 new movies and 2-3 new documentaries/TV shows. The in seat charger only worked on one leg. Several meal options were "sold out." Mediocre at best.

Cons: Checking in was quite annoying because BA canceled our return and over the phone but we still had to transfer all our information upon checking. Boarding rather chaotic. Random searches were not organized. Seats were okay. Food just edible. Mostly the staff was polite and there was one attendant in coach who was very pleasant. Shoulder length blonde hair, she was genuine and cheerful. It was an okay flight, but my experience was more comfortable and the feeling of being dealt with as a person was more evident on my flight to London w BA. I appreciate that the flight went well but American Airlines still has a long way to go in customer genuine service and experience.

Pros: It was OK experience. Nothing special.

Cons: I was overcharged for luggage. Was not given the chance to pay when checking in online so was charged top rate for 1 piece of hold luggage at the check in desk. A flight that was a reasonable cost became expensive.

Pros: Flight overall was unremarkable. Aircraft was almost twenty years old and looked it.

Cons: Boarding via a bus was painful and inefficient. BA is selling more flights than it can accommodate at Terminal 5. Because plane was so old, the screens for the entertainment are laughably small and faded. Seats themselves are tired, with wobbly and dirty tray tables, and seatbacks that don't recline properly. Seat power is the outdated Empower standard, which doesn't work without a special adapter which virtually nobody has.

Pros: Amazing crew

Pros: it was fit on me

Cons: tap water for free?

Pros: Plane was super clean and comfortable. A long flight but we'll cared for by host.

Cons: Poor customer service and lack of care for loyal passengers

Pros: the crew is fine. The seat was OK standard.

Cons: Food was not good on my way back to L.A. Food was no flavor, pork cut up way too big, prefer having small piece of meat soaked up flavor sauce.

Pros: Nothing special.

Cons: Meal was disappointing. Beef was overcook and hard. Service quality is just okay.