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Pros: "The crew was great."
Cons: "Seating is kind of cramped. More legroom would be appreciated."

Pros: "I mean what to you expect from an America carrier in economy"
Cons: "Everything"

Pros: "People caring for people. We flew for a familiar emergency and the personnel on board understood the situation and was very kind."

Cons: "Such a long domestic flight should have entertainment in business class at least"

Pros: "The pilot and stewardess were very pleasant to chat with the stewardess was sweet, pleasant to chat with. All around enjoyable She likes her job as does the captain."
Cons: "I fell getting out of my small seat breaking my glasses and hitting my head on the top of seat’nnn"

Pros: "Smooth flight"
Cons: "Small seats. United is shrinking the hell out of these seats, and I am not a big guy. Free snacks are sugary and paid snacks are overpriced."

Pros: "Excellent experience."
Cons: "Ran out of chicken meal."

Pros: "Good seats, service, express baggage handling."
Cons: "None."

Pros: "Lots of empty seats, we got some sleep."
Cons: "Delayed, but not announced all at once. People could have been put on other planes if the delay had been honestly announced"

Pros: "Nice service, let us use the bathroom in business class, gave me a free glass of wine."
Cons: "Late departure by 1.5 hours sucks!"

Cons: "No bags to go to overhead bin"

Pros: "Food could be a lot better and healthier."
Cons: "Plane was not overbooked."

Pros: "Crew"
Cons: "Food was inedible. Both of us got sick on the plane."

Pros: "GREAT crew members"
Cons: "n/a"

Cons: "This airline was by far the worst I have used in years. Their staff, service and facilities need improvement"

Pros: "The international flight was very good. Staff were excellent and very friendly."
Cons: "The international terminal at LAX is terrible as far as people being on hand or being able to offer assistance on getting to your next connecting flight. Getting 30 minutes to make a connecting flight that is on the other side of the airport with noone being able to tell you where your connecting flight is is almost impossible. The in-flight entertainment console was broken and was unusable during the flight. It would work for 5 minutes then glitch and the screen would flash until you stowed it away and waited 10 minutes to try again."

Pros: "nothing"
Cons: "leg room is ridiculous unfriendly attendants"

Pros: "Entertainment"
Cons: "Bad food selection"

Pros: "Boarding was easy and smooth. Even the seats in economy had plenty of leg room."
Cons: "I am not a fan of United WiFi. I was never able to watch more than five minutes of anything before the program had "unfortunately stop responding""

Cons: "we took off over 1 hour late"

Pros: "Seat 7 A on this type of aircraft - and United's configuration - had the most leg room and space, esp. when the seat next to you is empty. The flight crew was friendly and great!"
Cons: "Boarding gates/ area in Denver airport for these small aircraft was almost as bad as a bus station! Crowded and most cramped/ uncomfortable. Denver United staff at customer service center was most unhelpful, unsympathetic and dismissive about the fact that in spite of a flight delay that completely their fault (no weather delay), which made me miss the memorial service for my friend's daughter - my main purpose for visiting Cincinnati - they refused to even give me a patient hearing much less consider my request to try and put me on a different flight!"

Cons: "Flight was delayed which was fine because it wasn't their fault. However, they cram waaaaay too many seats into the planes. A small turboprop has more space!"

Pros: "The seat was comfortable but small. The staff were nice."
Cons: "They didn't know where our luggage was. First we were told carousel #1 and then #6 and we had to keep going back and forth to try to find it. Finally they announced that they would bring the remaining pieces from carousel #1 to carousel #6. It should have been handled better. Also the flight was delayed several times."

Pros: "Movie selection was good. crew were fast and helpful."
Cons: "Phone/tablet holder was not working with iPhone 5s size."

Pros: "That the plane got me back to the US."
Cons: "Flight crew should learn how to smile. In general, not even vaguely friendly. Food was the absolute worse I have eaten in many, many years ( I have millions of miles of air travel). Seats old and hard and extremely close together."

Pros: "Nothing"
Cons: "I could have driven the 1600 miles faster than I did using United Airlines. Zero notifications that could have saved me time sitting in the airports that I traveled to."

Cons: "3 delays"

Pros: "Personal, friendly service from the staff. Smooth flight and perfect arrival."

Pros: "We traveled with 4 kids and staff was great to make the flight as comfortable as possible. 787 Dreamliner was awesome"

Pros: "Lots of entertainment options and friendly crew."
Cons: "It was just a very long trip, so the seats became uncomfortable after a while."

Cons: "Ko"

Pros: "Seats comfortable Flights on time Good communication between airline staff and passengers"

Pros: "The crew was comfortable and friendly, overall cruisy for a 14 hr flight."
Cons: "We departed 1.5 hrs late, over a baggage discrepancy and had to return from the tarmac to the gate, which seemed unnecessary and probably had something to do with the same passenger they were calling every five minutes for over an hour before we even began boarding. We then arrived late, which extremely rushed my already super tight transfer in LAX and cause a lot of stress and frustration with the airline."

Cons: "The only disappointment was that internet via WiFi was all but unusable. If the service is not viable while on this route, it should not be offered."

Pros: "No positives"
Cons: "Flight was delayed by 3+ hours... In this order... • United system went down • when it came up instead of us next they let a later flight go next • then they moved our gates • then they changed planes so all luggage needed to be moved • then their flight crew timed out, so couldn't leave • I didn't want to end up at my desination at 4am in the morning or later so it would completely screw up my sleep/work schedule, so I left, ate the cost and the time and rebooked on another airline"

Pros: "Being a red eye, they were too busy congregating among themselves and chatting away.. when requested for a beverage, the service was as though they were doing a big favor and the guests on-board were disturbing them..!!"

Pros: "The plane was not full and they made check my small Cary on then there was room overhead The delay on maintenance of the plane"

Cons: "Lack of leg room"

Pros: "Nice wifi, very comfortable and good crew"
Cons: "Food choices"

Pros: "Very little good things to say besides it was a new plane"
Cons: "They had one of four meal options left by the time they got to me, a platinum member. The seat also would not recline to 180 degrees"

Pros: "Good crew, smooth flying, on-time"
Cons: "Crowded"

Pros: "Flight was on time and boarding was smooth"
Cons: "Full plane it felled very cramped."

Cons: "This was a connecting flight which I missed because of a giant delay on the first leg of my journey"

Pros: "My whole experience was easy and comfortable. A big thank you to the woman who helped me check in at the United kiosk in Sydney. She saw that I was struggling and assisted me until completion. The flight was uneventful, which is really good! I also had the entire row to myself which gave me room to spread out for the 13 hour flight. Great experience:)"
Cons: "The food was probably the weakest part of my flight from Sydney to Los Angeles. The eggs had no taste. I'd prefer a simple oatmeal or cereal for breakfast."

Pros: "At the end of a long day, the crew was attentive but not intrusive."

Pros: "Everything was OK"
Cons: "Food. Not tasty."

Pros: "Price we paid was excellent."
Cons: "It was just my wife and myself and we didn't even get to seat together. They want extra for being able to select your seat in advance. Food was terrible. Seats recline probably 2" at the top of the backrest so no comfort there at all."

Pros: "The United app was awesome so I could watch movies on my phone during the flight."
Cons: "My first flight was delayed and caused me to miss my next flight which forced me to have to stay over night in a hotel and take a new flight the next morning. I had to pay for all the extra costs of the hotel, taxis and food. It was very frustrating that they didn't hold the plane just a few minutes since there were a lot of passengers ( including myself) who ran to the gate."

Pros: "Flight once in the air went well. Service was fine/uneventful"
Cons: "Many delays and flight changes. Swap from 1 overlay of an hour to 3 overlays of about 5 hours. Really makes planning trip post flight travel a pain"