Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Coolangatta
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Scores according to KAYAK customer reviews
Cons: "The food was terrible. Why can’t you just serve a regular plain meal. Why try to be fancy with all these nasty sauces. Give me a regular sandwich for lunch and some simple pasta or something. The only things edible was the fruit."
Pros: "The service was friendly and attentive, the food was good, the legroom was amazingly good for coach, and there were lots of good movies available. Really great all the way around."
Cons: "For such a long trans-oceanic flight, I am used to the cabin crew coming around with drinks on a regular basis to keep people hydrated. That didn't really happen on this flight; I had to get up twice and walk to where the crew were hanging out (in a closed-curtain area) and ask for water."
Pros: "Terrible experiences overall and food is very bad."
Cons: "Qantas is a great airline and I enjoy flying with them. I happened to have two seat mates on either side of me who took up more than their share of the seat, making my flight rather uncomfortable."
Pros: "Quantas Entertainment app was great!"
Cons: "Quantas seems to have frequent gate changes. You have to pay attention. No WiFi in terminals despite posted signs."
Cons: "Best flight ever all time"
Pros: "This flight had significantly less turbulence than my flight to Melbourne"
Cons: "The headphone jack to watch movies was broken so I wasn’t able to watch anything over the 14 hour flight. This was especially frustrating because I had to pay for my seat selection and I assumed all of your seats would be in working order."
Pros: "Not a lot to like. Some flight attendants were nice. Others not so much."
Cons: "Filthy toilets at the beginning of the flight. If they were ever cleaned they didn’t get behind the toilet or the walls. The walls stained with something dripping. Paint peeling in toilet. No room at all. I am small and with seat in front pushed back I couldn’t move."
Pros: "Generous & kind flight crew, lots of in-flight entertainment, and a smooth and timely flight."
Pros: "On-time, Food, Comfort"
Cons: "Special Assistance not provided inspite of it being booked with ticket."
Cons: "I told Nicole that my sound wasn’t working and I had tried with 3 different headsets. She just shrugged her shoulders and walked away. Not good enough for the price you pay for Qantas. I travel with qantas all the time and have never received service like this."
Pros: "Was traveling with my 1yr old and my in-laws. Crew could not have made it a more comfortable journey."
Pros: "Exit row seat. Lovely aircraft and cabin crew."
Pros: "The staff were polite and they took care of us well."
Cons: "The flight got cancelled the first night and then was also cancelled the next night I just happened to have been moved to an earlier flight so I didn't get stuck there the second day."
Pros: "Crew were great"
Cons: "Lost bags"
Pros: "The variety of television/movies was fantastic."
Cons: "Overall, the crew was rude. Short answers, extremely long delays helping passengers. A different crew in the same flight was so much better! So I know it wasn’t “typical.” They ran out of 2 of the 3 dinner options before serving us. I assumed they would start with our row at breakfast to ensure we got first pick. Nope. Served last once again (and we were in the middle, so why last???)"
Pros: "Very nice and speedy check in. Boarding ok. Food good but no fruit."
Cons: "slow entertainment system. Some shows and maps unavailable"
Pros: "Entertainment for the kids Healthy food The crew were great and interactive"
Cons: "Too much pressure for the ears"
Pros: "The food"
Cons: "They only offered pretzels."
Cons: "I paid to select aisle seating but upon board found out my seating was the middle seat."
Pros: "Although we were seated in economy and legroom would be tight, we had a truly great flight. The staff are all sweet, smiling, considerate and helpful. The snacks kept coming and the meals were delicious! We’re were treated so nicely, I hope to always travel on Qantas to visit my grandkids. My last United flight wasn’t even close to being comparable. In fact, I dreaded the thought of the long flight but Qantas has changed my view and now I have NO reservations when contemplating future visits."
Cons: "My husband is a lacto ova vegetarian. If I checked that, then he wouldn’t have been able to pre-order the delicious vegetarian bechamel lasagne. He would’ve received a meal specifically designed for him. Best way to order next time in order to get the pre-ordered dinner/lunch and then the lacto ova for the breakfast?"
Pros: "Good crew"
Cons: "Poor meals in cardboard boxes"
Pros: "Temperature just right and pillows, blankets and better than average reclining seats"
Cons: "Food - too institutional. Bread over cooked, meats tough so couldn’t eat more than half of any meal."
Pros: "The service and the meals and snacks- American airlines do not provide any of those things anymore, Qantas did domestically as well as on our international flight."
Cons: "Seat room on the international flight - became uncomfortable after over 17 hours and could not afford upgrade to business or 1st class."
Pros: "The entire staff was wonderful and friendly!! Dennis Byrne & Marie Byrne"
Cons: "We had a delay as they could not get the lift for food to put onto the plane, so we were delayed 1 hour. Dennis Byrne & Marie Byrne"
Pros: "No issues, quick and friendly."
Pros: "Friendly Service and free drinks"
Cons: "Long flight"
Cons: "when my bag got lost"
Pros: "Qantas rarely disappoint! I have been flying with them for almost 35 years and I don't recall a bad flight"
Cons: "Nothing comes to mind"
Cons: "Flight delayed by 2 hours so I missed my connecting flight home. Had to wait at LA airport for 8 hours to catch another flight. Flight to sydney on August 26th was also 2 hours late leaving LA. My experience is not good."
Pros: "Everything. No complains"
Cons: "Transfer at Melbourne was erratic. But I think after renovation it should be ok. Otherwise perfect"
Pros: "Crew was nice and offered extra drinks when asked."
Cons: "Screaming crying babies"
Cons: "The wheel on my bag was smashed..."
Pros: "Nice aircraft and amenities."
Cons: "All 6 of my flights were delayed causing me to miss 2 connections. Had to pay for a hotel and arrived a day late to final destination. Agents, sales desk, all could care less."
Pros: "I was really looking forward to flying international on Qantas to NZ, only to find out the flight was actually on American Airlines instead. The plane was dirty, the seats crammed together, and the flight attendants seemed genuinely pissed off to have to serve the passengers. American just doesn't have the level of service or cleanliness for international flights. Avoid this airline if possible."
Pros: "Flight was full and was delayed. Food was awful this time and the service wasn't excellent. It seems like the crew were tired."
Cons: "Entertainment system on our section of the Qantas A330-200 had failed and was not operational for the entire trip. This meant no movies, no music, no safety video or announcements and no flight map for the entire journey of almost 8 hours. Crew were not very responsive to this and it seemed like a low priority vs everything else they were doing. After almost 2 hours and complaingpts from a number of the 24 passengers impacted, they did a "soft and hard reset" of the system which did nothing. Initially crew suggested they had an alternative (Tablets) but subsequently denied this. I felt they had already handed these out and did not hav enough. Having been the very first person to raise this issue (10 mins before the flight was to leave), I felt I should have been offered one, but clearly they did not do so. Altogether pretty disgusted with crew attitude and responsiveness. We also felt the food was of very poor quality too - it was too salty and what should have been crisp was soggy. We will NEVER fly Qantas again (even a code share)."
Pros: "I flew over NYE and liked the complimentary sparking wine provided so we didn't miss out on the celebrations. Also food, staff and service was really good!"
Cons: "My preference is to not sit towards the back, but I couldn't check in online and there wasn't anything else available at the counter"
Pros: "boarding was quick and efficient"
Cons: "seats were incredibly tight"
Pros: "Nothing to be honest.."
Cons: "food was pathetic, served late, i have always found the Qantas crew to be rude. No change to that. Somethings dont change. this is one of them. I first flew w Qantas in 2005 in business class, and since then i have downgraded. But the attitude hasn't changed. It's as if we are doing service by choosing Qantas...."
Pros: "They serve drinks and snacks, which is over two nights these days the entertainment was good, and the seating was average."
Cons: "We have a layover in Brisbane. It would've been nice to have a direct flight from Cairns to Auckland"
Pros: "I flew to Sydney from Dallas and back and I had no problems or issues. I would fly Qantas again."
Pros: "Didn't have to pay for drinks, after 4pm policy!"
Cons: "Call what was server 'supper' didn't quite cut it. More like tiny heavily salted cardboard."
Pros: "The crew seemed very helpful and wanted to make it easier for families with children, so I moved from my row of 4 in the middle and got 2 seats on the side instead, which worked out great. I know some flights are more full and can't do this but it was really nice and made the flight more comfortable. Also the wine was a nice touch too :)"
Cons: "Didn't seem nearly as clean of an aircraft as the Virgin Australia flight I had taken on my way into Australia, but maybe it was a newer aircraft. Regardless, the toilet could have been a bit cleaner."
Pros: "great flight and staff very nice and helpful. Arrived early even better"
Pros: "The on time schedule."
Cons: "Never enough room on the plane. No leg room"
Pros: "The planes were clean and well maintained. The eye masks were cool - reversible with writing to do not disturb or wake for food."
Cons: "Staff all seemed like they didn’t want to be there. A menu for the food options so you know what you are choosing from - the staff didn’t know what they were serving. A snack/drinks bar to help yourself when you need through the flight."
Pros: "Amazing crew and excellent food and beverage choices"
Cons: "Off boarding in Abu Dhabi"
Cons: "Attentiveness of crew member . Movie selection could be better"
Pros: "Crew was super friendly and helpful. Had good seats, we were able to change them at bag drop. Smooth flight and good entertainment and food"
Cons: "Quality of on board food and courtesy of flight attendants really needs improvement. Etihad wasn't like this a decade ago."
Cons: "Smooth & a v.comfortable flight!"
Pros: "I flew economy Melbourne > Abu Dhabi and then Abu Dhabi to Melbourne. The first leg of the flight was great, the flight wasn’t full and I had a whole row to myself. The flight attendant even gave me some tips to ensure nobody sat there. This flight was on an A380 so the plane was large and it felt spacious."
Cons: "There are a number of things that Etihad do that just degrade the quality and experience of the flight and I probably wouldn’t fly with them again as a result. I’ve listed these below: 1) Entertainment system is poorly appointed and travel in two seperate months found that little had been refreshed on the in flight programs. 2) The entertainment system is deactivated until the seat belt sign is turned off, and is deactivated again about 30 minutes prior to landing. 3) You practically have to cut off your arm to get some water. I would always bring my own water on the flight, but Australian regulations prevent more than 100mls being carried on flight. 4) The service is inconsistent, some staff are just downright rude and others are incredibly friendly. The time waiting after pressing the call bell is excessive and in one case my drink never arrived. 5) Unlike other airlines, they don’t give you a “menu” to chose from for the inflight meal. Instead they just come around asking “Chicken, Lamb or vegetarian”, and lack any real understanding of what’s actually in the food. 6) When you order a drink, they open the can pour some into a cup but don’t give you the remainder in the can. 7) The inflight wifi is expensive. 19.95 USD for 180mb puts them at one of the most expensive. Overall, I would have expected a bit more from an airline such as Etihad."
Cons: "They upgraded me to business since I am gold member"
Pros: "Overall service"
Cons: "I had to check in my cabin bag"
Cons: "As above"
Cons: "Poor food quality. When long haul involves 4 flights in total MUCH more variety is required. When the snacks are predominantly cheese based, then that's repeated x4 Entertainment was poor. Not enough comedy, not enough documentaries and again by the 4 th flight, well just try to sleep as you've done all the good movies"
Pros: "The flight was not full. . I had 3 seats to myself. So very comfortable and the crew had plenty of time to give individual attention . The flight was very punctual. Arrived 20.minutes early ."
Cons: "The food was a little cold ."
Pros: "Not applicable"
Cons: "Lack of ability to cancel"
Pros: "Used their larger A380 plane Good boarding and inflight service"
Pros: "The flight attendants were mostly attentive to my needs not like a larger carrier. They were also very attractive . The boarding process was not all that bad and they waited for a flight that was coming in late verses just leaving the people stranded that was good as well."
Cons: "I ended up with a center center seat squished in like sardines. There was little to no comfort. Next time I'll pay for a upgraded seat or just fly another airlines. I'll probably never fly this airlines economy again."
Cons: "Unusually the crew were quite stand off. Normally cheerful and accommodating this crew gave you the feeling you were in the way and tiresome"
Pros: "Charging for devices at the seat, not too cramped."
Cons: "Out of DC, they weighed every carryon item both at check in and at the gate. I couldn’t fill my water bottle before boarding or I would have been overweight... I’ve never had an airline be so picky. And then they lost one of my bags - ironic given the precision about baggage weight."
Cons: "I asked for dental kit but they did not give me any."
Pros: "Crew were very helpful and friendly"
Pros: "One of the best flights I've ever taken"
Cons: "I had to check my hand carry sue to the weight of my bag. When I got my bag from baggage claim I noticed my zippers were opened slightly. When I inspected my bag I noticed that my vapor and my samsung S7 edge were both missing."
Pros: "The air staff were so good!!! So friendly and so attentive!!"
Cons: "Maybe if me and my son was Muslim we would have been treated with dignity and respect but will not and wasn't"
Cons: "I have checked my baggage allowance for this trip when I first paid and it was 2 checked in bags. However, I had to pay additional 185 Euros for adding my second checked in bag."
Pros: "Plane is too old needs to be updated and good was below average. It used to be much better than that"
Cons: "Food, crew, seats and plane"
Pros: "Not a lot"
Cons: "Being charged for extra weight when it use to be that weight .. I had no hand luggage and I noticed some people having three bags .. where's the justification in that"
Cons: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."
Cons: "Nothing. Everything was perfect."
Pros: "The entertainment"
Cons: "Horrible food and beverages The crew will never serve a Diet Coke with ice come what may. If asked a lot they will give you a tiny serving mostly without ice. They will never give you a meager can. Ublebeliavable."
Pros: "Unfortunately our flight from London to Abu Dhabi was delayed and we missed our connection through to Melbourne. However because of the way they hsndled this the delay turned out to be a blessing! Etihad put us up for the 12hour daytime delay in the magnificent Marriot Hotel in Abu Dhabi. The communication and transfer were handled very well. It was a painless process and we got to enjoy a lovely rest before being transferred back to the airport and flying home. Pretty much a faultless experience and one that would see me fly Etihad again without hesitation."
Cons: "Whilst the food at the hotel was amazing, the same cannot be said for the plane! The food was very ordinary. The chicken pie was barely edible. In terms of seating, the seats are pretty standard long-haul fare. There is limited room but the issue is cushioning. They feel pretty hard and it was difficult to be comfortable."
Pros: "Good media system. Great staff."
Cons: "Bad food. No flying nannies. Layover was long."
Pros: "Staff excellent on board Plane very high standard"
Cons: "Waiting 1.25 hrs to check in in SYD- with 10 and 12 year old children Check-in staff member unclear on passport requirements"
Cons: "one and half hour late, barely made to the next flight!"
Cons: "When there is a connecting flight from Domestic to international, Domestic is letting us in without any restrictions on Cabin luggage but in middle of journey in Chicago they have really troubled all the passengers, mainly they haven't checked the baggage's untill we have boarded the flight though everyone is there before 2 hrs of the and i personally asked they if my bags needs any new tags but just before they pulled everyone from the line and screwed us. which is really bad."
Cons: "I couldn't sleep on the plane."
Cons: "Impossible to contact on phone. When trying to change seats online but could not, I tried to contact on phone. Not possible at all. Finally had to do in airport when not many choices are not available"
Cons: "From the trip to india and the way back, The experience was horrible. The staff was rude and unwilling to help. Compared to other airlines very bad customer service. I will never fly Etihad again. I will actively tell people not to fly Etihad. At the Ahmedabad Airport they were unwilling to help and very rude!"
Cons: "Food is always the same. Fish chicken and beef with different sauces. Wine list not that impressive for a five star airline"
Pros: "Left and arrived on time."
Cons: "Seats too cramped. No jetway in Abu Dhabi."
Pros: "The airplane, the staff, the whole service."
Pros: "The A380 aircraft is an absolute delight to travel in. Makes the flight very comfortable."
Cons: "The crew was quite unfriendly and refused to provide any additional snacks or drinks after 1st service. Very limited food menu and very little in quantity."
Pros: "The crew were friendly and helpful. The airplane was spacious."
Cons: "My luggage is lost. I have to wait for 3 days for it to get to my final destination. That is very upsetting."
Cons: "movie selection poor."
Cons: "I've never heard of double booking an assigned seat! Don't ever fly with etihad, not worth it!!!!!"
Pros: "Great cabin crew."
Cons: "Severely banged piece of large luggage to the point the handle doesn't even close. Noisy children, and such a filled flight that staff was having a hard time attending to needs of all passengers. Food areas were smelly as were toilets towards end of flight."
Cons: "Cabin luggage with sensitive/delicate items were forced to be checked in for 2nd leg of the journey. Cabin luggage upon retrieval at destination was scratched/dirty and one glass item inside was broken. Recommend Etihad provides complimentary luggage wrapping to prevent such issues. Additionally, crew was unable to manage noisy kids, and a request for ear plugs was ignored. Recommend Etihad provide affected travelers with ear plugs to manage the noise, and that the crew undergo training to better manage problematic parents w/kids."
Pros: "I sat in the aisle seat so it was fairly roomy. The movies selection was very good."
Cons: "The Air Hostess was fairly rude to one particular passenger. Given that that passenger was fairly aggressive in asking for children kits, and the Air Hostess was doing her best to inform her that she has to give them all to the children first. Unfortunately it was very condescending the way she talked to the said lady. I felt that it could have been handle better. The guy next to me, his On Flight entertainment wasn't working. i felt bad for him."
Airlines flying from the United Kingdom to Coolangatta have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from the United Kingdom to Coolangatta
Masks required on board, masks provided on flights from the United Kingdom to Coolangatta
Social distancing seating
Middle seats unavailable to book on flights from the United Kingdom to Coolangatta
Testing for antibodies, testing for symptoms for flights from the United Kingdom to Coolangatta
Waiving of change fees. Search flexible flights from the United Kingdom to Coolangatta