Flights to Sapporo Chitose (CTS)

The crew was friendly and effective. The flight was on time. The seat was comfortable in economy

Food was average. I wish the snacks could incorporate some Hong Kong specialities.

Food for economy was great. Entertainment system great.

Left half hour late.

The a330 is showing its age and the food on board was not good. Otherwise it would have been an excellent flight

Boarding was swift

Crew was indifferent and cold in their service. Food was mediocre.

Good entertainment choice

Average economy plane food

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

Impressed with the quick boarding time. Flight delayed 45 min but still made connecting flight. Good inflight entertainment options

Bad food

The staff was friendly for a very late and very long flight

Almost 70% of the plain was stuffed into economy seating while 60% of the economy plus was empty and much more spacious. I feel like optional upgrades should be announced when this is the case, especially for a 16 hour flight

The movies and food

I was seated at the exit seats next to the wall. I feel the seat was more small there. My body hurt so much.

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

- The check-in counters opened at least 30 minutes late. The agents arrived late, they seemed to be having a good time and didn't feel the need to explain the reason for the delay nor apologize for it. - On my flight to Manila from Los Angeles, I did not check in any luggage. I had a carry-on and a backpack that fit perfectly well into the overhead bins and underneath the front seat. On my flight from Manila to Los Angeles, I was not allowed to take the same set on board because the total weight exceeded 7 kg. This put me in a bind because the heaviest item I had was my small LCD monitor which was in my backpack. I had to put it into the carry-on with wheels which I had to be checked-in. I would have prepared to carry it in my backpack because it is a fragile item. When I was told to sign a document that absolves the carrier of any liability for the checked-in luggage and I refused, the China Airlines Duty Officer in Manila informed me that unless I sign the document, my luggage will not be loaded on the plane. I felt extremely frustrated by the attitude of the Duty Officer who didn't hesitate to threaten me and insisted that the rule was imposed on them by the TSA in the US. Instead of helping me work out a solution to the difficulty I was facing, he simply walked away with a dismissive attitude.

Since I had no check-in luggage on my way to Manila from Los Angeles, my medicine bag was packed in my carry-on with wheels. When, in Manila, I was forced to check-in that piece of luggage, I forgot to move my medication into my backpack which I carried with me on board. In Taipei, I asked the ground crew to retrieve my medication from my check-in carry-on. The team worked diligently and made sure that my medication was handed to me as I was one boarding the plane with the last few. I was delighted by the level of service and the fact that I was able to take my medication before the flight took off. What a difference in attitude between the Manila and Taipei ground crews. Thank you Taipei ground crew!

Nothing much better but just slightly better than the long haul flight

Had to take a shuttle to the plane from the gate and walk up the stairs in the rain

at least they gave us a voucher for a free dinner at the cafeteria in Macau

Check in and boarding was very efficient and timely

Comfortable seats and wide array of movies plus free WiFi. Very good service as well.

Poor communication on boarding process and on the flight delay. And bad WiFi near the boarding gate.

Good entertainment choice

Average economy plane food

Quite comfortable, met my expectations and I rested. On board team were friendly and helpful.

Lounge in TPE is awful! Over crowded, noisy and a mess. I wouldn’t fly CI again just from the lounge experience.

Entertainment was very good. Lots of movie selections.

Only serving tea and coffee for breakfast.

The flight was 40 minutes faster than expected

The economy seating in this airline are trash