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Our 6.30am flight was boarded then cancelled to fly at 10.55am . We were flying to Brisbane to attend a funeral at 12 noon an hour away . This means missing the funeral due to unreliability of Virgin . Unimpressed !!

It was with Link Airways and the Saab 340 jet was noisy and little comfort.

They didn’t sent my luggage I got it 24 hours later

Plane was late and they wouldn’t check our bags through to Tokyo

Overall experience was good but what really impressed me the most was the care the flight attendants took of a sick passenger who was sitting in front of me. The flight attendants would come and check on her quite regularly providing her support and comfort. Brilliant service!

Only answered OK and poor as there was no entertainment and I didnt have any food

Gluten free options less explicit on business class, but great service

Very good… seems the virgin staff particularly in the lounge and in flight exceeded expectations.

I liked everything about the experience but would have liked some free snacks!

Crew was great but flight was delayed almost three hours due to a technical issue and we had to go back to the terminal and wait for another one.

Improved experience over our last years flight when also we flew local but on an international scheduled flight. The double processing is still unwelcome i.e. by security and then by border force having to produce a licence and boarding pass repeatedly on departure and return. Obviously suits the airline rather than the local traveller. The flight and crew were good though a helper on return was offhand having to push the wheel chair did the bare minimum we felt.

Flight on time. New plane. No entertainment screen just device. No offer of water. Didn’t order food.

Flight was delayed both directions but once in the air was ok. Boarding out of Melbourne is just a mess.

Although a local trip via international flight it was fairly straight forward albeit more checks than desirable for local travel. On arrival Perth collecting luggage the trollies were hidden in one end of the long hall.

Jet star delayed both trips with poor communication. Passengers were made to change gates often and then left to stand with no seating. As someone getting over surgery this was very trying.

Delayed twice. Poor communication and people made to change gates too often.

Excellent help with Wife needing disability access at Brisbane airport

The flight was delayed by 2 hours but the Jetstar crew were fantastic.

Late leaving and desintuon board showed ‘gate closed’ when they hadn’t even commenced boarding!

Flight was delayed more than 1.5 hours. Gate changed multiple times