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5 locations in East Garfield Park
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Reviews
2.0 Poor
Apr 2024
8.0 Very Good
Feb 2024
2.0 Poor
Aug 2020
Pros:
Nothing, the staff Enterprise staff was rude and provided no assistance locating another rental car as they could not fulfill their reservation. They left me standing in 95 degree parking lot to figure out what to do next.Cons:
It would have been great if there was actually a rental car. I booked through Kayak and they confirmed the reservation as well as the availability of a car. There was no car. Kayak did this not once but twice! I spent two hours and $30 on Lyft’s try to find a car. Do not believe them they are selling fictitious inventory!5.6 Fair
July 2020
Pros:
The car worked.Cons:
They switched the location on me 2 days before the rental to a very inconvenient location. Once I arrived to pick up a small suv they did not have one. They "upgraded" me to a sedan which i did not prefer. From there they tried to get me to sign paperwork for an incorrect amount. I had to catch it and correct them and then they said they were trying to charge me because they upgraded me. The gas tank was not filled as they promised.9.2 Wonderful
May 2020
Cons:
Pickup and drop off were very busy and felt a little hectic.10.0 Wonderful
May 2020
Pros:
Staff took very good care of me in a stressful life event.Cons:
Nothing.One location in East Garfield Park
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Reviews
6.0 Okay
Apr 2021
Cons:
The vehicle was only so so clean. The worst part was the smudgy windows. Driving at night with a bit of heat inside caused the windows to fog and become hard to see out of with lots of glare. Dangerous, especially driving on unfamiliar streets.4.0 Mediocre
Mar 2021
Pros:
Very difficult to say what I could’ve liked. Poor experienceCons:
Customer service at budget location at pickup. Very rude staff.4.0 Mediocre
Jan 2020
Cons:
The reservation didn't hold the level of car I reserved, so I was upgraded 4 levels and the upgrade fee wasn't waved. What's the point of a reservation if that car isn't reserved?6.0 Okay
Jan 2020
Pros:
The pick up was very quickCons:
My car stunk like cigarettes and I was worried the whole time that I would be charged for smoking.2.0 Poor
Dec 2018
Pros:
nothingCons:
I found out I didn't have a car the day before my trip for Christmas (Dec. 23rd). I'll never use Kayak or Budget again.10.0 Wonderful
Dec 2018
Pros:
Nice service people and good humored given it was Christmas Eve and Christmas.One location in East Garfield Park
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Reviews
2.0 Poor
Mar 2017
Cons:
The van was not cleaned out from the prior customer.....dirty cups, garbage, cookies all over the seats and dirty clothes lying on the floor. Had to spending 30 minutes trying to remove or lower the seats so that I could see past the 12 headrests behind me. DISASTER!!!!!9.2 Wonderful
Mar 2017
Pros:
Nice / new car. Easy pickup and drop off7.6 Good
Oct 2015
Pros:
Good, reliable carCons:
Customer service was lacking. They acted far too casual about the whole thing, and weren't forthright with the bill. I had to continue to pester them to get them bill right, and to share the parameters of my rental.10.0 Wonderful
Mar 2022
6.0 Okay
Feb 2022
2 locations in East Garfield Park
Filters
Reviews
2.0 Poor
May 2020
Cons:
They had no cars - Did not receive notice until I got to the place for my pick up2.0 Poor
Mar 2019
Cons:
The Hertz desk was closed when my train arrived and no number was listed at the desk. After looking up the number, I was told I could pick up my car yhe next day.....the day I was supposed to return it.6.0 Okay
July 2018
Pros:
Cost was reasonableCons:
Dirty inside. Had cracked windshield8.8 Very Good
May 2018
Pros:
The online check-in, ability to pre-pay, and pick-up were great.Cons:
The signs in the Union Station parking garage are not big enough and drove past the drop off point.6.4 Okay
Jan 2018
Pros:
Car was not ready at time of pickup. Had to wait but got free upgrade.2.0 Poor
Nov 2017
Cons:
Car smelled like cigs/weed. Price shown on reservation through Kayak/Hertz was literally less than half of what I ended up paying after hidden fees etc.One location in East Garfield Park
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