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6 locations in West Town
Filters
Reviews
2.0 Poor
Apr 2024
8.0 Very Good
Feb 2024
2.0 Poor
Aug 2020
Pros:
Nothing, the staff Enterprise staff was rude and provided no assistance locating another rental car as they could not fulfill their reservation. They left me standing in 95 degree parking lot to figure out what to do next.Cons:
It would have been great if there was actually a rental car. I booked through Kayak and they confirmed the reservation as well as the availability of a car. There was no car. Kayak did this not once but twice! I spent two hours and $30 on Lyft’s try to find a car. Do not believe them they are selling fictitious inventory!2.0 Poor
July 2020
Cons:
Purchasing through kayak is a complete waste of money. They over charge9.2 Wonderful
May 2020
Cons:
Pickup and drop off were very busy and felt a little hectic.6.4 Okay
May 2020
Pros:
Pickup was relatively easy and the car ran well. Good service during pickup.Cons:
I specifically chose the Westchester airport location for dropoff because it was listed as being open on Sundays. However, currently the airport is closed and the enterprise location is closed on weekends. I was able to do the off-hours dropoff, but the process was confusing and I was unable to contact anyone to check in. This was very frustrating.One location in West Town
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Reviews
6.0 Okay
Dec 2020
Pros:
Staff was helpful. Pickup/drop off was easyCons:
Car was dirty and smelled like cigarettes5.2 Fair
July 2020
Pros:
Desk manager at pickup was good.Cons:
Dropoff clerk tried to slide in $15.99 fuel charge when the tank was full.6.0 Okay
Dec 2018
Cons:
Advertised as one amount, but on pick-up had to pay an under 25 fee that was more than the daily rental.6.0 Okay
Aug 2017
Cons:
We were not provided with a damage inspection slip and told we didn't need on. Fortunately, we took photos of existing damage to the vehicle. When we turned in the car, the Toronto agent argued the damage was done by us since the photos were dated one hour after the pickup time stamp. We convinced her otherwise. However, the Chicago agent, who was supposed to extend our rental by one day, neglected to do that and so our rental reflected as "late."10.0 Wonderful
Mar 2017
Pros:
Eazy to contact and proficinal Accept any any question and answer10.0 Wonderful
Nov 2022
One location in West Town
Filters
Reviews
8.4 Very Good
Aug 2020
Pros:
Pick-up and drop-off were very efficient.Cons:
The passenger van was uncomfortable. I don't think this is Budget's fault, rather the product of taking a passenger van cross-country.4.0 Mediocre
July 2018
Cons:
When we showed up at the Budget counter there were no cars available. We were told that they were “on the way”. An hour later I was told that my car was ready. I filled out the paperwork, but the car was not ready, it still needed the gas tank to be filled. So we waited again for the car to arrive with gas. The people were nice, but the delivery of the product was bad.4.8 Mediocre
Aug 2017
Pros:
Good cars availableCons:
Pricey, process extremely slow at pickup counters.5.2 Fair
June 2017
Cons:
Charge me for an extra hour for no reason!9.6 Wonderful
Apr 2017
Pros:
Car was clean. No problems. Staff friendlyCons:
No complaints2.0 Poor
Feb 2017
Pros:
NothingCons:
I arrived early for my rental, but the Budget employees apparently decided to start their Saturday night early. They closed the desk early with my reservation pending, and when I called Customer Service, they weren't able to provide any feasible alternatives or help. Very disappointed and won't be renting from Budget again. Irresponsible employees and poor customer service.2 locations in West Town
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Reviews
2.0 Poor
May 2020
Cons:
They had no cars - Did not receive notice until I got to the place for my pick up2.0 Poor
Mar 2019
Cons:
The Hertz desk was closed when my train arrived and no number was listed at the desk. After looking up the number, I was told I could pick up my car yhe next day.....the day I was supposed to return it.6.0 Okay
July 2018
Pros:
Cost was reasonableCons:
Dirty inside. Had cracked windshield8.8 Very Good
May 2018
Pros:
The online check-in, ability to pre-pay, and pick-up were great.Cons:
The signs in the Union Station parking garage are not big enough and drove past the drop off point.6.4 Okay
Jan 2018
Pros:
Car was not ready at time of pickup. Had to wait but got free upgrade.2.0 Poor
Nov 2017
Cons:
Car smelled like cigs/weed. Price shown on reservation through Kayak/Hertz was literally less than half of what I ended up paying after hidden fees etc.One location in West Town
Yes. Based on our information, EUROPCAR in O'Hare is the cheapest car hire location in Chicago. It is located at Please Go To Fox Counter.
Based on ratings and reviews from real users on KAYAK, the best car hire in West Town is HERTZ (2.0, 1 reviews).
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