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One location in West Lawn
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Reviews
9.6 Wonderful
Dec 2017
Pros:
The drop off went smooth and the employees at the location by Midway airport in Chicago were very sweet and helpful.2.0 Poor
Nov 2017
Pros:
Never AGAIN!Cons:
NEVER AGAIN! This was booked less than a week before for car to be picked up on the Wed eve of Thanksgiving. They failed to disclose that they were not located with the other rental car companies at the airport, and that you have to take a 2nd shuttle that you call for to get to their lot. I started calling at 4:30pm and after 30 minutes of calling with no answer (once someone answered and hung up the phone), I took a cab to their lot only to find they were closed!!!! Took cab back to the airport and rented from Alamo, and the charge ended up being $110 less then Payless for the 3 day rental.6.8 Okay
June 2017
Pros:
Late model car provided. Quick check-out, check-in.Cons:
Surprised by non-airport location. Long wait for pickup vehicle. Off-airport location with 5:00 pm closing time weekdays. Car needed exterior wash.7.6 Good
May 2017
Pros:
Clean car. Quick return. Good value.Cons:
Pick up/return not with other companies.7.6 Good
May 2017
Pros:
The price was affordable...staff was pleasant. Car was clean.Cons:
They don't tell you that you have to take a second shuttle from the first shuttle at Midway. The pick up office is so tiny, my luggage had to be brought in each piece at a time, since it wouldn't fit through the doorway. Only 2 people could wait in the office, it was so small. The parking lot does not have a drive to drop off car, so you just park it anywhere. No one tells you to write down your own mileage and bring it to the desk.9.6 Wonderful
Apr 2017
Pros:
Clean well maintained and comfortable. Drove to NYC and back to Chicago for a wedding and was very happy.Cons:
Drop off was a bit long but not due yo employees but very rude customer. Handled well by person checking us in.One location in West Lawn
One location in West Lawn
One location in West Lawn
2 locations in West Lawn
One location in West Lawn
One location in West Lawn
One location in West Lawn
Filters
Reviews
10.0 Wonderful
Apr 2016
Pros:
Awesome people. Great prices. Clean reliable vehicle.Cons:
No complaints.2.0 Poor
Dec 2015
Cons:
"Reserved" online. It was not made clear that the company was offsite or that a credit card number was necessary to hold the car. Our flight arrived nearly 2 hours late. We took the shuttle to the rental counter only to realize Economy was in a different location. Called both the local number and the toll-free number and got no answer. By the time my phone calls caught up with me it was 12:30 am and the message was that they would hold the car until 10:00. So now we were stuck at Midway. Luckily we were able to rent anothe car but had to cram 6 adults with luggage into 1 car instead of 2 and had to pay a premium price. I would not use Economy again.5.6 Fair
Dec 2015
Pros:
The employees of the company are friendly and helpful. The car was new and comfortable.Cons:
The company has a hidden "mandatory" roadside assistance fee of $100. It is NOT printed on any of the paperwork, nor or is there a notification when making the reservation on Kayak. It doubled the price of my rental, but there was 0 communication upfont. I reserve thru Kayak all the time and expect they would be disappointed in the hidden costs as well.2.0 Poor
Nov 2015
Pros:
Nothing.Cons:
Worst company ever. Told me they gave out all of their cars the night before thanksgiving and they didn't have any car to give me for my reservation. Had to rent from Avis for $260.00 for 1 day when my reservation with Economy was for $70.00One location in West Lawn
Yes. Based on our information, EUROPCAR in O'Hare is the cheapest car hire location in Chicago. It is located at Please Go To Fox Counter.
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